This is the second complaint I have lodged. I logged onto myperfectresume.com, tried to create a resume, it didn't work, company will not stop charging me. I was charged $136.75 on 28 september 2015 and I would like the monies reimbursed immediately. Please email me at [protected]@gmail.com with an outcome asap.
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1 comments
We're very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. We will send you a private message here as well and email to the email address provided (zoedempsey1985@gmail.com). We will take a look at your account personally and resolve this issue quickly for you.
Thank you in advance.
Best regards,
My Perfect Resume