Mynd

I signed a contract with Mynd property management to manage the rental of my condo in Seattle on January 20th. Mynd's obligation was to provide advertising, securing of a tenant, and long term property management. In addition, during a phone call on January 6th I asked Mynd's representative whether Mynd's rental income guarantee covered me in case of a vacancy. He assured me that it did. We agreed that our target was to have the place rented for March 1st, which all involved felt was very reasonable. This was an important selling point in my decision to continue with Mynd. Mynd did not post the property for rental until February 8th. In addition, my building has a written set of building rules, which were provided to Mynd in early January, before the contract took effect. Among these building rules is a statement that building access codes and common keys should not be given to any unauthorized parties. Mynd gave out building access codes and common keys to unsupervised potential tenants, expressly breaking the written building rules that they had agreed to uphold and abide by. In mid February, Mynd still had not found a potential tenant, and I inquired about how the rental income guarantee would be handled. I was informed that I was not covered under a rental income guarantee. This was contrary to the company's earlier statement. In addition, when my building's HOA realized that unauthorized and unsupervised access to the building was being given out, they sent Mynd and me a cease and desist letter and had to change the building's access codes for security. I emailed Mynd my wish to end my contractual agreement with them on March 15th following these three issues (the slow posting of advertisements, the unauthorized building access, and the reneging of the rental income guarantee). A representative confirmed the end of our contractual agreement on March 16th. Mynd continues to this moment to advertise my property on over 10 different websites. These listings all state that to avoid scams one must inquire about the property only on Mynd.co. The existence of these listings make it effectively impossible for me to list my own property. In my latest communication with Mynd (3/31), a representative assured me that all listings had already been removed, but this statement was easily verified as false through a simple google search.