Pro-Form

I gotta say, I'm pretty bummed out about this Pro-Form treadmill I bought. I shelled out some extra cash thinking I was gonna get a top-of-the-line product, but boy was I wrong. I've been dealing with wifi issues since I got it about a year ago. I was really pumped about the Ifit feature, which is why I went for the model with the 22" screen. But let me tell ya, it only worked about 20% of the time. I finally threw in the towel after a month of trying to get it to stay connected. So for the past 10 months, I've been stuck doing old-school manual workouts. Not exactly what I had in mind when I dropped all that dough on a fancy treadmill.

And don't even get me started on the speakers. The sound quality is straight-up terrible. And if I turn the fan up more than a couple notches, it starts making this loud noise and slows down the motor. It's like when you used to blast the AC in your car back in the 80s and it would totally kill your engine. Not cool, man.

I spent two whole years researching treadmills before I made this purchase, and now I'm kicking myself for not going with a different brand. Honestly, I wouldn't recommend this Pro-Form treadmill to anyone. Save yourself the headache and go with something else.

I bought a ProForm treadmill from proform.com a couple of years ago and I also got the extended warranty for four years. However, about six months ago, I started hearing loud noises coming from the treadmill whenever I went faster than 3.0 mph. I was really worried about it, so I immediately contacted ProForm/iFit to use my warranty and have them send a technician to fix the problem.

But, let me tell you, it's been a real hassle dealing with them. For the past five months, we've been trading emails back and forth, and they keep asking me for the same information over and over again. I even sent them a video showing the noise, but they still haven't done anything about it.

Their latest email is just ridiculous. They're asking me to dismantle the treadmill, tighten all of the bolts, and take the motor cover off. I mean, come on! Isn't that what the technician should be doing? After all, it's under warranty!

If I don't get this issue resolved in the next month, I'm going to request a full refund of my warranty. It's just not fair that I have to deal with all of this hassle when I paid for a warranty to cover any issues that might come up. I'm really disappointed with ProForm/iFit and I wouldn't recommend them to anyone.

So, I got this Pro-Form rowing machine from my kids as a Christmas present. Being an old timer, it's not as easy to jump on a real boat and paddle away like the good old days, so I was grateful for this gift and excited to get my daily exercise in at home. We quickly got it all set up and ready to go, but as we went through the instructions, we noticed multiple red tags that warned us we couldn't even use the basic manual functions of the machine unless we bought a $15 per month membership to this I-Fit thing.
I wasn't thrilled about this, because I just wanted to row and not have to deal with any monthly fees, but I figured I'd give it a shot and sign up. After putting in my credit card info, I expected to be able to turn on the machine and start my workout. But no, I was greeted with a repetitive HELLO>>>HELLO>>> message that just kept scrolling along the display, and none of the settings were functional.
As an old-timer, I'm not as tech savvy as some of the younger folks out there, but I'm not a dumb old fart either. This kind of business practice seems illegal to me. How can a company force you to buy an online membership just to be able to turn on a product that you've already paid for? It's not right. I plan to call their customer service department tomorrow, but today being Christmas, that's impossible.
It's a shame that what should have been a pleasant surprise and fun way to keep fit turned into a bit of a wreck because of Pro-Form's sneaky and greedy business tactics. If you're considering buying from Pro-Form, know that you'll likely have to pay extra to access the most basic functions of their equipment, and be ready to fight for your rights as a consumer.

I recently got myself a Pro-Form treadmill for my daughter, and I was excited to see that it came with the iFit option. I thought it would be a great addition to the machine, but boy was I wrong! The treadmill is completely dependent on the iFit subscription, and if you don't pay the whopping $45 per month, it's practically useless. Why can't they just have a simple switch to toggle between iFit and manual mode? It's frustrating to have to deal with the limitations of the manual mode, and it's not user-friendly at all.

The worst part is that the preset timer only allows for 10 minutes of use, which is ridiculous. If you want to run for longer, you have to go through the warm-up and cool-down process all over again. It's like they're punishing you for not buying the subscription. I paid a hefty $1800 for this machine, and it's been nothing but a headache. My daughter doesn't even use it, and I doubt I could sell it for half the price.

To make matters worse, it takes forever to load up and connect to wifi. I don't understand why these big companies have given in to iFit. It's like they're committing corporate suicide. I hope they go bankrupt. What a waste of my hard-earned money.

Overall, I would not recommend Pro-Form to anyone. The iFit subscription is a complete rip-off, and the machine is not worth the price. Save yourself the trouble and look for a different brand.

I gotta say, I was pretty excited to finally get my hands on a Pro-Form elliptical. I mean, I've used them at hotels and gyms before, and they always seemed like a solid choice. So when my Bowflex finally gave up the ghost, I figured it was time to take the plunge.

After reading a bunch of reviews, I settled on the Carbon EL. It looked sleek and had all the features I was after. And let me tell you, putting it together was a workout in itself! But my partner and I were determined, and we got it done in a few hours.

But here's where things went south. We fired up the machine, downloaded the app, and...nothing. The display lit up, but we couldn't get it to do anything. We tried checking all the connections, restarting the app, you name it. But no matter what we did, we couldn't get the darn thing to work.

Now, I'm not one to give up easily. I figured, hey, we've got a 5-year maintenance plan, right? So I tried to contact them to see if they could help. But guess what? No phone number to be found, and my emails went unanswered. All I got was an auto-reply saying they'd received my request. Not exactly reassuring.

After waiting for SIX WEEKS with no response, I decided enough was enough. I had to warn other folks about this shady company. And wouldn't you know it, right after I posted my review, they sent me some "special invitation" to extend my maintenance agreement. Talk about adding insult to injury!

So yeah, I wouldn't recommend Pro-Form to anyone. Save yourself the headache and go with a different brand.

ProForm has left a sour taste in my mouth after my recent experience with them. I was in the market for a new exercise bike and decided to order one online from their website. However, my initial excitement quickly turned to frustration as I encountered problem after problem.

Firstly, I was supposed to receive a phone call to schedule my bike's delivery, but I never received one. When I arrived back home from being out of town, I found my bike sitting in my driveway. To make matters worse, the bike arrived with over 12 missing parts.

I immediately contacted ProForm for the missing parts, but my order was still missing over 10 parts even after I ordered them. When I received the additional missing parts, they were the wrong ones and couldn't be used.

Feeling frustrated and fed up, I called ProForm again in hopes of finally receiving the correct parts so I could assemble my bike and use it. However, I was told that the part I needed was out of stock and that it would be easier to just replace the entire bike. So, I set up a replacement and once that was done, I was told that actually, the missing parts were in stock all along.

It has now been a month since I received my bike and I still cannot use it. Needless to say, I would not recommend ProForm to anyone at this time. The lack of communication, missing parts, and false promises have left me feeling disappointed and dissatisfied with this company.

So, we bought this crazy ProForm 22 bike on the month of January in the year of 2021, and guess what? After the first time of using it, it conked out on us. Just like that! It's been months now, and we are still waiting for all the parts to come in even though we made a plethora of phone calls to the company. They told us that it would take only 7-10 business days but it has been almost half a year! We decided we wanted to return the contraption, but there's a catch though. The cost of returning this shoddy unit would cost us a whole $400! Can you even believe that? And what's even worst? We wanted to take a TD Loan to finance the bike, and now we're not making payments because what's the point of paying for something we can't even use? Unfortunately, this has resulted in our credit score dropping over 200 freaking points! It's a travesty. Looking at all our options now, we're thinking of getting a lawyer, small claims court, or the better business bureau involved so we can get out of this terrible mess. Just so you all know, be careful before buying anything from these guys. Buyer beware!

Our experience with Pro-Form is a mix of good and bad. We were excited to receive our order from proform.com, but our enthusiasm quickly dissipated when the delivery team arrived. They were not too keen on bringing the equipment into the house. My wife had to have a serious discussion with them to convince them to bring it in. They wanted to drop it off in the garage, but we wanted it in the house. Eventually, they relented and brought it inside, but it was an unpleasant experience.

Setting up the Pro-Form machine was not too challenging, but we did run into a small issue with the display system. We could not get it to work properly until we registered for the iFit program. Unfortunately, we were not interested in using the program, but it was a requirement for the display to work seamlessly. So, we reluctantly went through the registration process just to get the display running, but we did cancel the program immediately afterward.

Once we started using the Pro-Form machine, we were delighted with its performance. The workout programs are diverse, and the equipment itself is sturdy and reliable. We appreciate the customization options available, allowing us to personalize our workout experience. It's no wonder that Pro-Form is a well-known brand for fitness enthusiasts.

Overall, our experience with Pro-Form had its ups and downs, but we are happy with the end result. The delivery team could have been more accommodating, but the equipment itself is of high quality. It's a good investment for anyone looking to step up their fitness goals.

So, I bought an elliptical from Pro-Form's website back in January of this year. The website said that it would be shipped to me in early February. I was pretty stoked, since I'd been wanting an elliptical for a while and the price was really reasonable.

A month went by and I still hadn't received any updates on the shipment. So, I called the customer service line and asked them what was going on. That's when they hit me with the news: the machine was back-ordered and wouldn't be sent out until early April. I wasn't too happy about it, since I had been looking forward to using the elliptical, but I figured there wasn't much I could do about it.

Fast forward to mid-April, and I still hadn't received my elliptical. So, I called the customer service line again to ask for an update. This time, the representative on the other end of the line told me that my order had been cancelled during my last call. I was pretty upset at this news - how could my order have been cancelled by someone in shipping? And why didn't I receive an email confirming the cancellation of my order? I mean, I had been waiting for 4 months for a machine that was never going to arrive. This level of unprofessionalism is not acceptable in my books, and it was a complete waste of my time.

To sum it up, I absolutely do not recommend purchasing fitness equipment from Pro-Form's website. If you're looking to get an elliptical or any other machine, I'd suggest you look somewhere else. Save yourself the hassle, and get something that actually gets delivered on time.

I have to say that my experience with Pro-Form has been one of the worst I have ever had when it comes to customer service and product quality. I ordered the product about a year ago and have only been able to use it five times because of life events that have kept me from using it regularly. Despite this fact, I feel that my opinion on the product itself and Pro-Form's customer service is still valid and worth sharing.

Let me start by saying that I will never do business with Pro-Form again and I encourage anyone who is considering purchasing a product from them to look elsewhere. The issues I have had with the company and their product have caused me so much frustration, it's not worth it.

First of all, the RPM on the machine I purchased is broken. Pro-Form instructed me to test a Reed switch and I did so by moving it 1/8th of an inch at a time. However, the RPM still doesn't work properly and it controls the machine's speed, so the product is essentially useless without it. I have called customer service multiple times over the past few months and have been met with long wait times and poor communication. On two separate occasions, I waited on hold for over an hour only to be told that they could not hear me and hung up.

The customer service reps I spoke to were not helpful, and I never got any real answers as to how to fix my machine or who to contact for further support. Now, as if things weren't bad enough, I discover that the parts needed to repair my machine are covered under warranty, but Pro-Form will not send them to me without me paying $159 for a tech to verify the issues.

To make matters worse, this machine cost over $1,100 and now it's nothing more than a paper weight. Pro-Form's customer service is appalling and I feel completely taken advantage of. I would never recommend this product or company to anyone.

I got my Proform HIT Trainer in January of last year, and it's been a bit of a rollercoaster ride with this machine ever since. When it's working, it's great, and I really love using it as part of my workout routine. It's got a lot of great features and is super fun to use.

However, this thing keeps breaking down - I've had to get it repaired three times now, and each time it's taken ages to get it back up and running again. I'm talking like, over a month each time. That's way too long to be without a piece of fitness equipment, and it's really put a damper on my enthusiasm for Proform.

I will say that Proform has been pretty prompt about sending replacement parts whenever something goes wrong. But the repair process is just so frustrating that I don't even really care anymore. I even have an extended service agreement, but it doesn't seem to make much of a difference.

I actually tried to leave a review on the Proform website expressing my disappointment, but it never showed up. I guess they don't like negative feedback or something? It feels a bit shady to me.

Honestly, I'm starting to think about getting rid of this thing altogether and finding a more reliable product. It's just not worth the hassle and the downtime. So my advice to anyone considering a Proform product would be to think twice and spend a little extra money on a machine that you know will be dependable in the long run.

I just got myself a Pro-Form elliptical machine in the fall and it feels amazing. The assembly was a bit tricky but once I got the hang of it, it was smooth sailing. I was excited to use the iFit software that came with the machine as it looked promising. The software, however, turned out to be a different story altogether – it was bad, real bad. The user interface is difficult to navigate and the trainers are not as motivating as I thought they would be. The worst part is that you are stuck with the software, there is no way to remove it from your equipment. So, if you want to use it, you have to put up with it.

From what I gather, Pro-Form and iFit are not one and the same thing. It kind of worries me that the software is outsourced. I’m not sure what that means in terms of security and privacy. It also irks me that I need to be connected online all the time for the software to work. I wonder if they are selling my data to insurance companies or advertisers. Hmmm…

All in all, the equipment is solid and I am happy with it. The software, however, leaves a lot to be desired. It is not free after the promotion period, so if you are thinking of purchasing a Pro-Form machine, beware that the iFit software is the ONLY option available. I would suggest researching more if you want a variety of software options.

If it were up to me, I would not recommend Pro-Form.

I done ordered me a fancy Pro-Form elliptical contraption from them folks on March 13th, thinkin' I'd be sweatin' up a storm on it in no time. Them folks told me it'd be arrivin' 'round April 4th, so I was fixin' to get my exercise on, y'all.

But then, on April 10th, I done got a call from their customer service folks who told me that my elliptical had been sittin' in a wear-house since March 31st and might take them another 2-3 weeks to ship it, or maybe not, they couldn't say for sure. And y'all, their apology was about as frigid as an iceberg!

I done tried to get in touch with them since to find out what's happ'nin' with my purchase, but they ain't telled me nothin'. No updates, no nothin'. And listen, I done paid over a grand for that machine, so I don't think it's too much to ask for them to keep me in the loop.

I can't speak to the quality of the elliptical itself, 'cause I ain't laid eyes on it yet. But what I can say is that Pro-Form's customer service is mighty poor, and they seems to have no regard for the folks who done put their trust (and their cash) in their hands. Avoid them folks if y'all can.

I got me a Proform treadmill at Costco.com, it's aight you know, no complaints. But then I also got me that extended warranty from Proform.com, just to be safe you know what I'm sayin'. Anyway, about two years into dat warranty, the darn belt breaks. And das not supposed to happen, right? So I hit up them Proform folks, and they tells me dat my warranty is now being handled by Icon Fitness. Okay, okay, no biggie, as long as it gets fixed right? So Icon Fitness sends the parts to fix the belt, but they tells me dat Altitude Fitness Repair in Colorado is gonna be the ones to fix it. Alright, cool. But uh, it's been like a whole month now and nobody's comin' to fix da damn thing. I done sent dem emails, texts, and even got on da web chat wit 'em. But no one's respondin', no one's comin'. It's like they don't even care dat I done paid for the warranty plan and now I ain't gettin' no service. Costco offered to take the treadmill back, but I don't want dat. I just want ProForm, Icon Fitness, and Altitude Fitness Repair in Colorado to step up and do da right thing ya know? Ain't nobody interested in shirkin' their responsibility.

I recently placed an order for a treadmill and a bike from Pro-Form's official website (proof attached as photo). While the bike arrived quickly, I had to wait for almost 40 days for the treadmill to be delivered. The delivery company they used was a nightmare. They planned two appointments for delivery, and I had to cancel my work to make sure I was present for the assembly team. However, they never showed up or gave any update about the delivery. Finally, they delivered it after 40 days of placing the order.

Although, when I opened the package for the bike, I was disappointed to see the packaging was horrendous! It was not protective and some parts were even missing. On using the treadmill, I noticed it kept restarting several times. On checking Google, I realized that issues like these are known to happen with their products. So, my advice to you would be to carry out thorough research before making a purchase. Look at the reviews of the shipping company Pro-Form uses - select express. Reviews will give you the idea how bad their quality is and the poor service they provide. Additionally, they may charge you $250 or more if you opt to cancel the order due to delay issues like the ones I experienced.

If you are planning to buy fitness equipment from Pro-Form, do yourself a favor and check different reviews beforehand. It's better to be safe than sorry.