MyHeritagedna cheek swab samples

M Nov 29, 2018 Review updated:

MyHeritage send me the empty DNA kit with no further warning that in some countries it might be not possible to post such items. I payed for the kit, now I am not be able to post it back to the company, because all carries refused to take DNA samples according to the instructions from ministry of health.

It is so much irresponsible actions, they should have told us, not just take the money and hide. They don't even reply emails.

Responses

  • Jo
    Johnny MyHeritage Team Nov 30, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Dear MyHeritage User,

    I am sorry to read your low star review and to read about your experience in contacting our support center. Issues such as these are really important to us and I will do all I can to help with high priority.

    In order to assist in the tracking of your kit, I will need to locate your account on our system. Please email me from your registered email address to john.[protected]@myheritage.com so I can assist you promptly.

    I eagerly await your response.

    Kind regards,
    John,
    MyHeritage Team

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions