SUBMIT A COMPLAINT

MyHeritagecharged 189.00 for something I had no idea about.

1
E Sep 03, 2019 Review updated:

Hi. I have purchased 3 DNA KITS through MyHeritage over the past year. My account ending *8696 was charged 189.00 today for ‘BLS myheritage' when I log in, it says that I have the option to upgrade, so therefore there are no services for me to being charged for. I'm beyond infuriated. This made my account go negative. I want my account cancelled and I want a refund. Please help.

Responses

  •   Sep 03, 2019

    Well, every kit needs to be charged separate. At sale price I've seen them be about 60$. So 60x3... 180ish...

    About 99$ each when regular price.

    0 Votes
  • E
      Sep 03, 2019

    @Um is not an answer! But I bought the kits over a year ago. Already was charged for those. No excuse seeing that I’m not subscribed to any of the genealogy services either.

    0 Votes
  • K
      Sep 03, 2019

    Dear MyHeritage Member,

    I regret to find your negative review and would like to assist with your refund personally.

    Please email me directly at kayleigh.vipsupport @ myheritage.com (the email address should be without spaces before and after the AT "@") so I may assist you with this as soon as possible.

    Kind Regards,
    Kayleigh MyHeritage Team.

    0 Votes

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