The complaint has been investigated and
resolved to the customer's satisfactionResolved My Time Rewards — Money taken without knowing consent
resolved to the customer's satisfaction
My Time Rewards is taking £10 per month from my bank account and I don't know how they got the details as the money is actually coming out of my partners account and I don't have a card for this. I have tried to email twice and tell them I want this stopping but get no reply. I am inclined to contact the police about fraudulent withdrawal of money from my bank.
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Hello Sethu48
I will be happy to assist you but currently I cannot identify your record. Please contact me directly so that I can find your record and resolve your query. I can be reached at [email protected]
My Time Rewards is an online leisure savings membership programme. Members can earn a minimum of 10% cashback on travel, car hire, health & beauty, and more!
The only way to become a member is to enter your details in full on the My Time Rewards sign-up page. The details required are: your name, your email address (twice), your postal address, and your credit or debit card details for the monthly billing. It is mentioned in several places on the sign-up page that following 30 days free membership, there is a monthly fee - hence why you are required to provide your credit/debit card details on the sign-up page. To complete your sign-up, you must click a "Yes" button to agree to the terms and conditions of the programme. There is no other way of creating a membership but to provide your details in full and click the "YES" button on the sign-up page.
I hope you contact me directly soon so I can resolve your query for you.
Kind regards,
Mary
My Time Rewards