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Resolved My Time Rewards — Money taken without knowing consent

P Peter Poole Review updated: May 22, 2020

My Time Rewards is taking £10 per month from my bank account and I don't know how they got the details as the money is actually coming out of my partners account and I don't have a card for this. I have tried to email twice and tell them I want this stopping but get no reply. I am inclined to contact the police about fraudulent withdrawal of money from my bank.

Updated by CompleteSaveUK. · Jun 08, 2016

Hello Sethu48

I will be happy to assist you but currently I cannot identify your record. Please contact me directly so that I can find your record and resolve your query. I can be reached at [email protected]

My Time Rewards is an online leisure savings membership programme. Members can earn a minimum of 10% cashback on travel, car hire, health & beauty, and more!

The only way to become a member is to enter your details in full on the My Time Rewards sign-up page. The details required are: your name, your email address (twice), your postal address, and your credit or debit card details for the monthly billing. It is mentioned in several places on the sign-up page that following 30 days free membership, there is a monthly fee - hence why you are required to provide your credit/debit card details on the sign-up page. To complete your sign-up, you must click a "Yes" button to agree to the terms and conditions of the programme. There is no other way of creating a membership but to provide your details in full and click the "YES" button on the sign-up page.

I hope you contact me directly soon so I can resolve your query for you.

Kind regards,
Mary
My Time Rewards

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Fr
Francisca Reis May 22, 2020

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How did you stop my time rewards form stealing money from your bank account? I’ve tried calling but I get no response - “the customer you are trying to call is unavailable”

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Abu Laith Al-shamiry Apr 06, 2020

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My Time Rewards they are taken money without knowing consent this is second time

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Kangaweez Aug 30, 2019

I have fallen for the same thing. £30 a month for £15 for Time rewards and £15 for Complete Saving, neither of which I had any idea about until I checked my account whilst looking for something else. I called them immediately on the [protected] number and they are refunding £90 withing 3-5 days, apparaently, but not yet seen, and I have to fill in a form which they said they would email to me to regain the money taken for the previous 11 months!!!

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Lizzie2880 Jun 25, 2019

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a verified customer

Verified customer

Hi My Time Rewards Representative,

I did none of those things you listed that I had to do to sign up, in fact I rarely use my debit online. However, my bank contacted me today because they suspected fraudulent activity from your company when a charge of $0 was made to my account. That’s a scam if I’ve ever seen one. At least I’m not in the situation that everyone else is on this page, because my bank shut it down and issued me a new debit card.
Score 1 me - Score 0 My Time Rewards
I hope someone shuts you down!!!

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Vijay Sejpal Apr 27, 2019

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Verified customer

FROM LAST 6 TO 8 MONTHS 30 POUND IS BEEN TAKEN OUT AS DIRECT DEBIT FROM MY A/C I JUST CHECK MY ACOUNT STATEMENTS TODAY THIS IS REALLY FRAUD I DONT KNOW HOW TO STOP IT I HAVE ALREADY COMPLAIN TO MY BANK FRAUD DEPARTMENTS

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Tongsmith Jun 10, 2017

complete save [protected]
My time rewards [protected]
Both had said they will send refunds we shall see I bought pizza from papa Johns I did not sign up to their monthly charges whatsoever papa johns shame on you being involved with these crooks

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HeidiSt Feb 24, 2017

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a verified customer

Verified customer

Just recently discovered that MyTime Rewards had been taking £10 per month since January 2015 from my dad's credit card. Firstly I cancelled the payment with his credit card company then I got on the phone to mytime rewards and told them exactly what I thought of them. At first the guy on the phone tried to bully me into accepting that we must have signed up. I am not one to take this kind of bullying and I quite forcefully insisted I had not signed up and told him that the media coverage about their company is appalling and that I wanted all my money back which amounted to 26 payments of £10. He immediately offered 3 months back and said I would have to complete a form to claim the rest. He also told me (perhaps after my no-nonsense approach) that if it could be proved that I hadn't used the mytime service in the time I had been paying then I would get a full refund of the remaining 23 payments. It turned out not to be a form but a set of questions in an email which I completed and sent back having answered all of them. The entire 26 x £10 was back on the credit card within one week of the phone call so the whole mess was sorted out in about two weeks. I really do think that this is not the way any company should do business. It is underhand and misleading but I have to say that they moved really quickly to sort it out and get the money back to my dad so on that part I commend them. However, this should not be happening in the first place.

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Fraudvictim= Jan 06, 2017

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Verified customer

I am another victim of this fraud. I have just checked my card statements and I found entries called wly*completesave and wly*mytimerewardswl.uk. I have never used trainline or any other of the affected sites on which these criminals operate. They need to be shut down, their personal property taken away through criminal fines on those responsible. I have now cancelled my card and the police and insurance are investigating this fraud. My consolation is that I know that for each person involved in this crime, Karma will strike and they will suffer personally and individually somehow.

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Pelsall116 Aug 26, 2016

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a verified customer

Verified customer

Well credit where it's due, I emailed them telling them I was not happy and they responded really promptly and have promised to refund the money I have paid in total. That is beyond anything I expected, I was anticipating a battle. So thank you My Time Rewards

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Pelsall116 Aug 25, 2016

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a verified customer

Verified customer

I have had exactly the same issue - I have been into my bank to stop the payments and they have STILL taken another £10 from my account
I will be contacting them tomorrow but if they don't sort it anf refund I will be contacting the police, especially as I have written proof that I have tried to stop these payments
It seems to be since I used Trainline that I have had this issue
I am not at all happy

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sethu48 Jun 06, 2016

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a verified customer

Verified customer

My Time Rewards is taking amount every month from my credit card account and I don't know how they got the details. I have tried to email twice and tell them I want this stopping but get no reply. I am inclined to contact the police about fraudulent withdrawal of money from my bank.please advise

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Oleg Kashkarov May 07, 2016

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a verified customer

Verified customer

I have never heard about the company, its services and did not want to become the member. I do not also remember the day when I subscribed. I was so surprised to know that they charged me £10 monthly. I also did not receive any confirmation that I was subscribed to their services. More than £40 were taken from my account without my consent. I have a strong wish all my money to be reimbursed immediately.

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Chey Smith Jan 02, 2016

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a verified customer

Verified customer

This company is a complete rip off and should be shut down, I have to now wait until Monday to inform my bank that they have fraudulently been taking money from my account without my permission. £110 has been removed so far and every time I have attempted to call their number it has cut out.
Shame on national express and other companies that allow thieves like this to take our card details and hard earned money without so much as a warning or a notice to say what is happening.

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Reviewer17456 Dec 18, 2015

This comment was posted by
a verified customer

Verified customer

I have no idea what happens and how this company use my debit card every month to take £15 from my bank account! It began on 17 th November 2015! It is against the low! They have to be stopped immediately!

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iwmmb Sep 10, 2015

I am also an international student. I have no idea how I got this ridiculous membership. It just keep robing money from my bank account. I don't have so much money to waste and I really need the money to pay for my rent and the university tuition. I have googled this fraud online and it appears that a lots of people fell for it. I don't understand why it can still be robing money from everyone. I really want all of my money back. It's important for me. I want my money back immediately!! Please!!

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Funmi Jun 27, 2015

This comment was posted by
a verified customer

Verified customer

I'm an international student who also feels very ripped off by this company that I have never signed up with. I sent a whole bunch of emails and I have not gotten a reply! I dont have extra money for this and I'm short because of this fraud. I intend to take legal action against them as soon as I can if I don't get my refund immediately.

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JENNIE HARDING Apr 13, 2013

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a verified customer

Verified customer

I fell for the same scam. Mytimerewards have taken £270 from my account without my consent.

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Helenamac Sep 22, 2011

approx. one year ago I purchased new trainers for my son with M&M direct and a pop up window appeared for me to create an account with My-Time-Rewards and Shoppersdiscounts.co.uk. I couldn't get rid of them so I signed up to the accounts, but didn't realise until today, 11 months later, that my boyfriend's credit card (which I used to pay for the goods) was being charged £10 per month for each account. I ran a Google search and noticed a number of complaints with similar details so I called [protected] and the automated message cancelled my account immediately. I then spoke to a very nice representative of the company who told me that the small print explained I would be charged £10 per month for each account when I set them up. Unfortunately, I hadn't read the small print, however, she agreed to refund me 2 sets of 3 months charges and send me a claim form by email to request a refund of the remaining charges which in total came to £220. The lesson from this is, don't use your boyfriend's credit card to pay for goods on the internet, don't sign up to something without knowing what you're getting in to, and if you do both of the aforementioned, at least keep tabs on your boyfriend's credit card statement to spot all the charges going on to his account before he eventually starts asking questions!!

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a lloyd Jul 08, 2011

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a verified customer

Verified customer

I have also had problems with theese, I took up a free 10 day trial with experian (the credit rating lot), however I had to fill in the details online which included My bank details, anyway after 7 days I cancelled, as it was not for Me at the time, about 2 weeks later a payment of £19.99 had been taken from My account, this happened twice, so I rang rewards now to ask what the hell is going on, they told me they had got my bank details from experian, i was fuming that experian had done this. anyway beware of theese cowboys.

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Maryo May 06, 2011

Hello Richie2087:

We will be happy to assist you but we don't know who you are. You can contact us by calling our customer service team on [protected] (this is a free phone). Alternatively, you can contact me directly at [email protected] If you contact me directly, please reference this post.

Regards,
Mary
Customer Service

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richie2087 May 05, 2011

hi my name is richie and iam a student in liverpool. i have been ripped apart with 100GBP till now. they have been taking money from my account since dec 2010. iam struggling with studies as iam an international student. iam dying to save the money and these people are just busy with their frauds. iam ready to file a complain against them with the police and the council, if anybody from liverpool is willing to give me a hand and has faced the same problem then please call me or text me on [protected] and v shall do that and teach them a lesson. Guys please help me out with this and do v get the money back, coz iam almost in tears and iam broke to even pay my rent. may be this money could save me with a shelter.
thanks a lot to all who have written in this post...
cheers.

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Ca
Carol Beckett Mar 23, 2011

Hi Neni80, thank you sooo much for giving me the one step advice on cancelling My Time Rewards, so called membership I never wanted! I have hopefully now cancelled it. I have found the whole thing a shock, how can they take money out of bank accounts like this, I also blame JD Williams catalogue site for guiding the reward site to my email address. I feel like this has been fraud and feel sorry for more people that would be more vunerable. Carol Beckett

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Neni80 Mar 16, 2011

This comment was posted by
a verified customer

Verified customer

I had the same problem as many of you here. My time rewards nad shoperdiscounts ripped me off for four months and i didn't know anything.
Basically what you should do is:
1. Go to their Website
2. Log in using your email and password. (click to ask for a password remind if you forgot it)
3. Go to FAQs
4. General
5.How to cancel my mebership
6. There is a link there, click on it
7.Scroll down and click to cancel.

Good luck

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Ma
Maryo Jan 04, 2011

Hello Stephanie 987:

I just read your post and would very much like to provide you with detailed information about your membership. It’s important to us that your concerns are addressed and that your issue is resolved and it’s easier to do this if you contact us directly so we can find the details of your membership. This way we can help answer your specific queries. You can contact us by calling our customer service team on [protected] (this is a free phone). Alternatively, you can contact me directly at [email protected] If you contact me directly, please reference this post.

Regards,
Mary

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stephanie987 Jan 01, 2011

I have never booked with any of these and when i had my bank statement through i noticed that my time rewards and shoppers discount has both been taking money out, without my concent to do so, what shall i do about this who shall i contact??????? thanks stephanie

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Shilpavishnoi Oct 13, 2010

This comment was posted by
a verified customer

Verified customer

My Time Rewards is taking £10 per month from my bank account since July. Till now 30 gbp already been debited from my account unknowingly.
I want my 30 gbp to get refunded to my bank account. This thing happen when I booked a national express ticket online and after checkout they ask me to click on some link if I want a cash back. I did click on the link but i didnt know that they were saving my debit card details for cutting monthly 10 gbp membeship fees which they have not mentioned throughout the process.

I donno wht to do

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SAXY May 11, 2010

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a verified customer

Verified customer

I was also just completely conned after buying something through Ticket Master. I simply cannot believe that it is legal for companies to be able to share our card details in this way. I also cannot believe that Ticket Master would allow for this to happen without being SATISFIED with the partner companies' websites' provision of information, and so can only label Ticket Master as guilty as My Time Rewards. Am tempted to report it to as many regulating authorities as possible! Will also be surfing the net for as many customer forums as possible to spread the word about this thieving deceptive company. I can't believe they can get away with this.

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Stephen-Liverpool May 08, 2010

This comment was posted by
a verified customer

Verified customer

I have just contacted my bank and asked them to start fraud investigations as I never signed up to this scam.

The bank have cancelled my card and will leave them to get my money back and to contact the relevant authorities including the Police.

I think this is outragous.

Stephen from Liverpool

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LoobyJones May 07, 2010

This scam is riduculous! i booked tickets from ticketmaster not knowing i was signing up to time rewards! Last time i checked it was my money and me who decided what i do with it and where it goes, not anyone else!

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Wi
Winkler Apr 16, 2010

Just to let other complainants know that the money taken without my authority by Time Rewards was returned. The staff were helpful and respectful.

I encourage others

a) not to sign up in the first place to Time Rewards (or Shoppers Discount - see comment above)

b) if you have inadvertently signed up, then be persistent about finding someone at Time Rewards to talk to and ask for your money back.

Shame on National Express Coaches for supporting the Time Rewards scam!

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Maryo Apr 15, 2010

Hello:

I appreciate EWinkler's attempt to provide other members with My Time Rewards contact information so that their issues can be resolved. However, the phone number that was provided in EWinkler's comment is one of our supervisor's private lines. While she would be happy to assist any member, she is not always available on her private line due to her other responsibilities and works limited days/hours so you will not get an immediate response. In addition, you will have to pay for the phone call since it is not a free telephone number.

Instead, for your convenience, please telephone our Customer Service team at [protected]. This is a free phone manned by a team of customer service representatives who will respond to your telephone call quickly and who will handle your request immediately. They are available Monday through Friday 8am to 8pm and on Saturday from 9am to 4pm. Alternatively, you can also email our Customer Service team at [email protected]

Best regards
Mary
My Time Rewards

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Mark Ryland Feb 02, 2019

This comment was posted by
a verified customer

Verified customer

@Maryo I have just tried to use this e mail address and it has refused to send - I get this error message - please supply an e mail address that works.

Error
The address "[email protected]" in the "To" field was not recognised. Please make sure that all addresses are properly formed.

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Marchesa Mar 29, 2010

I too have been stung by these cowboys and am in the process of trying to get my money back. Beware also of Shoppers Discount (shoppersdiscount.co.uk) who are also scamming customers this way. I found that both companies were taking money from my account without authorisation. Again, I'm quite careful about t&cs so it wasn't obvious that there would be a membership fee. I got caught through trainline.com and serenata flowers.

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Fo
formil Mar 08, 2010

I was also duped. I bought clothes from a well known online retailer at Christmas and when I checked my credit card satement in March I realised that I was being charged £10 from my time rewards and £10 from shoppers discounts. I did not agree to join either of these, let alone give them my credit card details. I phoned their contact number [protected] and asked the girl to stop both payments, which she did and I also asked for a refund which she said would be refunded to my credit card. Six x £10 payments. The girl did not seem surprised that I wanted to cancel, or even ask for a reason. I shall wait and see if my refund appears on my next credit card bill. It will make me very wary about buying any goods on the internet now.

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Nagarjuna1980 Jan 21, 2010

Basically you buy something online uising your card - this compnay then offers you a cashback voucher if you confirm the card details ued to make the initial purchase.

They SAY they make clear you are subscribing to a service that costs £10 a month - in fact they at no stage inform you or request authorisation to levy any charges agaisnt you whatsoever.

They then proceed to take £10/month out your account (or £20 if you signed up to 'my-time rewards' and the other scam 'shopper-discounts.com'

Basically a total scam - they claim they make it clear its a service you're signing up to and all charges are made clear to any potential subscriber.

In fact they at no point mention any charges and certainly don't request authorisation to make any charges to your card. Perhaps hidden somewhere in the small print there is something that makes this clear but they certainly do everyhitng possible to keep you in the dark until you've signed up. 99.999% of people will only know they've been charged once their statement arrives!

At the worst this is defrauding the customer by claiming payment on your card without authorisation - at best it can be seen as intentionally misleading customers by withholding information about the service they are subscribing to - either way this lot are a total bunch of crooks!

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JagritiJ Mar 28, 2020

This comment was posted by
a verified customer

Verified customer

@Nagarjuna1980 Total scam, I have been billed for 2 months by National Express and My Time Rewards, without me getting any notification. I checked my transactions and I see deductions.

I had cancelled my National Express memebership 2-3 days back, however I still got charged for the My Time rewards, I don't think I ever signed up for mytimerewards explicitly. I don't know where else the details of my card are travelled via National Express, could somebody tell, if anything else has to be cancelled?

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IanMcL Sep 22, 2009

On my credit card this month - two entries for a £10 charge out off the blue.

My Time Shopper Rewards.co.uk
Shopperdiscounts.co.uk

I want my money back!

Beware!

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EWinkler Sep 08, 2009

I have now received an email from Time Rewards promising to refund the charges

Here is some contact information

My Time Rewards, PO Box 450, Sevenoaks, TN13 9HN.

Tel: [protected]

Fax: [protected]

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Ew
EWinkler Sep 08, 2009

This happened to me too when I booked with National Express. The Time Rewards phone number to ring is [protected].

It is a long process: lots of Kakfakesque yes and nos to answer. But keep on hanging on!

At the end I chose the 'I do NOT want to cancel" option and eventually I had to option to speak to an advisor.

Ask to speak to a supervisor. The one I spoke to was very helpful and has PROMISED ("please take my word for it" she said) to REFUND the money taken from my account.

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The complaint has been investigated andresolved to the customer's satisfactionResolved My Time Rewards — Money taken without knowing consent

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