MultiChoice Africa / DSTVunauthorised changing of my debit order date

Yesterday morning I had no signal supposedly because I had not paid. My debit order with you comes off on the 23rd of the month normally but had not yet been processed this month. On contacting one of your online people a lady called Mathlatse I discovered someone on your side had unilaterally changed the debit order date without any consultation or discussion with me. This is highly irregular and I would suggest illegal and led to me being inconvenienced. Mathlatse was extremely helpful and eventually got things sorted out. Your debit order change procedure needs to be reviewed to prevent this from happening again.

A D Walters

acc [protected]

Sep 28, 2019

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