MultiChoice Africa / DSTV
reviews and complaints

I called in October or early November to put a notice to downgrade from the premium to compact plus subscription and I was advised that a notice has been accepted. Then around the 27th I received an sms telling me that I have to pay about R800 then I called the call center and I was advised that the notice was not captured by the previous agent, the agent told me that I should not worry I should wait until my subscription is suspended then I can call to down grade. So I waited and when I call to activate my subscription I was told yet a different story which was they cannot downgrade to compact plus as the account is suspend - like really. I don't understand as to why 3 agents working for the same company could talk different things. i had to fight to get assistance, this is really not good services. I pay every month and this is the service I get. I know that my money might not make a difference to multichoice but I honestly don't like the service that I got from the 2 previous agents, at least Gail was able to assist me I guess she is the only agent out of the 3 that knows what she is doing. Multichoice you need to tell your agents that they need to speak with one voice.

Should you need any info, contact me on [protected].

I am not happy client :-(

I bought a DSTV at Game Store Cape Gate on 25-Nov-2017 hence I called MultiChoice N1City for installers contact numbers. They gave me five which none of them accepted to make installation. I called MultiChoice Johannesburg to sort out my query they promise to called me back till today. I lodge a request at Ellies Elsat Ndabeni they sent someone whom he required R250 for petrol...I denied such a service I went back to MultiChoice Johannesburg to figure out about the matter how it goes about, they promise to solve it till today I haven't hear anything.

i have been very patient with you but im afraid i have reached my limit.
in May 2017 i asked for change of ownership from my ex-husband to me on my DSTV explora premium account. i completed all forms as requested.
only name change was done. i did stipulate the funds (i pay annually upfront) be transferred as well. that did not happen.
you deducted 4 months of subscription and i complained.
in Aug 2017 you promised it will be resolved and more forms were completed.
you then deducted R3347.30 rand as well in September 2017 on top of the 4 x months subscriptions.
in October you deducted another R2403.50
on 03 November you paid it back to me.
on 28 November another R2403.50 was deducted from my account.
please i have spoken to over 30 consultants most probably, i need this resolved.
my account: Dianne Piscitelli
my customer number: [protected]

I received my Explorer 2 weeks ago - I been calling for my explorer to be onnected. I have made 4 calls today - The agent on the phone gave me an installer - Home Network Installation in Durbanville. They said the do not do DPT Instalation. I called back and I received another installer from Stellenberg and they do not answer their phone . I have ran out of call airtime and I am still sitting with no DSTV. My name is Ricardo Saralina and my smart card number [protected]. I have spoken to 4 call center agents with no results.
Contact number [protected]

My services were suspended at the beginning of Oct 2017. When i called multichoice, i was told that my account is under fraud investigation. Have been calling to make a follow ups, but i don't get any answers. I was told that L. MATTHEWS is the one investigating the matter, if i need more information regarding the case, i should speak to him/her. Each time i call, it is like 2 steps backwards. Have asked multichoice to refund the money that is in the account, sincewell the case is taking so long, was told it is impossible. I have been patient, but i just cant anymore. Customer no: [protected]. My contact nr: [protected]

Hi
I got a hd single view decoder from my father.went to helpdesk george western cape to register on my name which i did...i had a hd pvr which i switched off same day and placed in my garage...i did not know i must disconnect it which helpdesk did not explain to me...now dstv keeps disconnecting my dstv but i paid for my package?please correct and reply.not my fault...they must explain i had to disconnext or ask...
Regards benito crause
Id [protected]

Good day.

Yesterday and today I was watching tv on my dstv and you showed TWO advertisements about dstv that I cannot understand. No subtitles NOTHING! I am paying for a service and then I cant even understand what they are saying because they where speaking xosa of zulu or something. I feel this is quite unfair because how am I supped to buy a product or to upgrade if I dont understand. to I am very upset!

Please resolve this.

I came from Kenya in February. Was told my decoder from there will work. Kenya Multichoice told me not to sell it there as it will work in SA. I had a buyer. Get to SA - Does not work = lost money... SO had to purchase another decoder from Vredenburg Western Cape in March. Could not record, pause and shows the disc is full. Took it back 2 times to Vredenburg Multichoice. Tested and said it is fine every time and my installation must be faulty. Paid R 340.00 to get the installers out to my house. Noting wrong with my installation. They took it away for testing and said faulty. Took it back to Vredenburg after I can back from overseas (working away) now in November and same guy that said it was OK twice before now says it is faulty. Poor poor poor... Now says I must buy a new one.. 800 + Rand.

I have been paying the premium service for 8 months and not able to use any of the functions.

CANCEL MY SUBSCRIPTION IMMEDIATELY! HAD ENOUGH OF THIS RUBBISH NOW!

Episode 20 fear factor

We as a family love to watch fear factor on dstv sony channel. We recently got our dstv explorer and it work wonders.

But we are very upset. We set a recording for fear factor and just before it started there was an advert that was basically for condoms? But it started with karma sutra and sex scenes and orgy's throughout the long ad. There. It was shocking to say the least and our girls saw the beginning and then had to close their eyes. Since this is a family show I would like to know how you guys can show stuff violating everything we and families stand for. This is totally unacceptable.

Please let us know how we can avoid this in future!

Edwin kotze

On the 09th October 2017, I was offered a Pricelock contract by Dstv, application was made and it was approved, I was told delivery will be make n the next coming 2-3 days...nothing. On the 15 Oct, I received an sums saying the explorers will be delivered no later that the 18 Oct...nothing, I called them numerous times on different dates, and overtime I speak to a different consultant and get a different story always.I then told the other consultant that he must cancel the contract, in 2 days 1 explorer was delivered, still missing the 2nd one...to this day since the 09/10/2017 I haven't received the 2nd decoder...

Firstly I am absolutely appaulled at the level of service and lack of professionalism from your staff and organisation. You decided to hand over my account to Debt Collectors for an amount of R187.11 without taking reasonable steps to get hold of me as a client who apparently owed you money. You have my email address however you have the incorrect mobile number. Then you decide to hand over the account and thus causing me to be constantly harassed while I am at work by your so called debt collecting company. I have paid the amount and would like you to update your collections agency.

For such a small amount you were willing to put my credit record in jeopardy, wow, should my credit record be affected in any negative manner. I can assure you I will take all reasonable legal steps against your organisation as I only became aware of this outstanding amount on 17/11/2017.

Today I received an SMS stating I owe R 9653.35 and my DTSV Services has been disconnected.
My account is up to date and is debited monthly.
I have the DSTV Premium package, Indian Bouquet and dual view.
This year from Jan to Oct I have paid R 11 770.50.
So how is my account in ARREARS ? for an amount of R 9653.35 ? This is FRAUD.
I am currently on hold and extremely frustrated.
The Agent assisting me has reconnected my services as she can see that my account is up to date and she will get someone to contact me and resolve the query.
So if my account is up to date then why did I receive an sms stating I owe R9653.35
I have proof from my Bank Account that my DSTV/Multichoice subscription is being debited from my Bank Account monthly and I am not in arrears.

So you need to clarify this error on your part and ensure that I am not inconvenience any further.

If you are unable to assist, let, e know I will be contacting Seniors and Logging further complaints as this is Fraud on the part of DSTV/Multi-choice.
Legally I have the proof and you should treat my COMPLAINT with urgency as the service is extremely disappointing and accusation that my account is in
Arrears is causing undue stress and frustration that I am not being assisted in the correct manner
Unfortunately the employee's have a bad, don't care attitude and fail to realise that they are empoyee's and without the Customer they will not have a job. I am tired of dealing with DSTV Staff that are ineffecient, incompetent, arrogant and blatantly disrespectful. I have bee complaing since 6 Nov and now I am being victimised for trying to resolve my query of R9653.35. I have asked for Senior Managers to assist but you are allowed to speak to them, they are uncontactable. Scary that this is the service we have to put up with. I am highly with DSTV and this fraudulent claim.

On the 15 of November 2017 I went to my nearest pep branch at soshanguve crossing to make a payment for my dstv so I am so annoyed and irritated by the fact that its almost a week now and its still not working or playing, I've called the So I called multi choice on012422222 and I still couldn't get help so currently am out of airtime and I can't call so please advise what to do because am so annoyed and out of airtime calling a landline is very costly and I don't have that much ...please and please help

I bought a dstv explora 2 fully installed from Makro to replace my current decoder which is faulty. They cannot do the installation as I am staying in Hartebeespoort. (20km from Pretoria) They advised me to contact multichoice but they do not have installers in Hartebeespoort. So now I have decoder in a box. Does this mean that I should get someone from Pretoria and pay extra for the "full" installation. Who should I get?
Should I bring back the decoder for a refund as at this stage I do not know what to do. I thought this is supposed to be an easy process.
Could I please get someone to give me a clear indication on what I should do to get this done.
Konrad Dillman
[protected]

I am a subscriber from Botswana. I am well aware of your decision to move Mnet from channel 101 to 102. I do not know what that means but I am assuming it excludes South Africa. And if it does I am also assuming it means the content on the new channel will be different from the original (South African) Mnet. This concerns me as a Dstv subscriber as there might be a possibility that the new Mnet will be subject censorship that is common in other African countries.
So please Mnet what could be the reason for moving the channel from 101 to 102? If is for the reasons similar to my assumptions, please reconsider your decision because Mnet and its content the way it is, is the major reason I am subscribing for Dstv.
Yours faithfully
Dstv subscriber

Good day.

I am rather upset and disapointed in the service i have received from Multichoice.

As a hotel we welcome numerous guest daily to our premises and was unable to provide a basic service in forms of televised entertainment to them what so ever on 15.11.2017& 16.11.2017

Our service was suspended on 15.11.2017 in the late afternoon. When I phoned customer care just after 5 pm, I was told that our account was in the rears.

No prior notification was given of any kind nor was there any phone call. No attempt has been made to contact me in regards to an apparent outstanding balance on our account. I was asked to send my proof of payments to [protected]@multichoice.co.za of which I did but was told that being after 5pm we will not be reconnected. Needless to say I was rater unhappy with the situation as I had to explain to 176 guests as to why there is no DSTV in my hotel. Ref# for my second call to commercial is #[protected].

I then phoned this morning 16.11.2017 and was then told that I need to send my proof of payments (which dates back to November 2016) to [protected]@multichoice.co.za Ref# 9423469

Afterwards I phoned commercial again and was put through to billing. I am currently still holding the line to be assisted and the timer is standing on 1 hour and 53 mins waiting for someone to assist me. Honestly I don't think someone is going to assist me at all today.

Last night I lost over R10'000.00 in revenue and not to speak about the upset guests that is currently in-house. Am I going to be reimbursed for the service I have not received and the lost of revenue?

Earlier this month I did receive the statement but as you will see on the attached picture it does not reflect anything in 30days + outstanding.

Please could someone explain why your statements is not reflecting anything in the provided columns for outstanding amounts?
not yet due / 1-30 days / 31 -60 days / 61 -90 days / > 90 days
All these reflect 0 balance outstanding!

This type of service & customer care is appalling to say the least.

Very disapointed!

Why we regular see the same movies for the last five to six years their is very little new movies specially on my package channel 137 & 110 and why we need to pay every year more and the Dstv not provide us with new programs to watch.

I already be one of your client for more than six years and I'm not even that young but I see over and over the same stuff.

Susan Wilsenach

I purchased an Xplora to have the luxury of watching series at my convenience.

Today I coincidently see that a number of the series that I am following namely, Queen Sugar, Seal Team, Empire, Ray Donovan, etc are 2 or 3 episodes behind the regular scheduling.

I then notice a "Connect for more Catch Up Press Alt now" Fortune me to use data to access a benefit I should already have alternatively I must record all the Series like when I had an HD decoder.

NB: This is entrapment on the part of DSTV and is tantamount to price fixing in a very say manner! It seems DSTV is trying to cover the cost of their FINE and using this manner to fund their loss!

This is unethical corporate behaviour!

There is an existing account that was opened with my ID number around eastern cape, which I don't know about. I went to Ransburg to report the matter and I was told the matte will be dealt with and they will give me feedback, until this day I haven't got any feedback. I spoke to Three different emails which I can Gladly Provide proof of, no one is prioritizing my complain, I am unable to buy and register a dstv because of this Issue.
I spoke to the following people heading rock bottom:
-Thabiso Mthethwa she assisted me at head office
-Nombulelo Mazibuko which gave me this reference:[protected]-I34
-Maseroke Kganyago
This case has been Hanging since 07/12/2016
please contact me on [protected] or [protected]@gmail.com

It seems reading all the complaints it is not worth it to complaint. Never the less i try.

I bought the price-lock package from a consultant phoned and explained to me what it entails. I decide it is a good deal and go for it. Everything went well. few days and it was installed.

When i phone to activate the first consultant told me they will phone me back in a few minutes, half an hour an hour at the most. After an hour and a half i phoned back. The consultant inform me it can take up to 24 hours for activation! As i am on a waiting list. Really does it take so long to do an activation?

This is not the type of service you expect from a company as big as DSTV. Shame on you DSTV! Poor service!