Motel 6
Reviews and Complaints

I reserved a ADA hotel room at Motel 6 in Redding, CA. When I and my friend who is in a wheel chair got to the Motel, they told us that they didn't have a wheelchair accessible room for us. In fact they tried to get us on the second floor. They finally gave us a room on the first floor, which was not wheel chair accessible. My friend could not take a shower and barely use the bathroom. We had to cut our visit short because she could not stay in the room but money was not refunded to us. Also the room was dirty and smelled of cold stale cigarettes.

This incident happened April 9th through May 1st at the South Redding Motel 6.

Hello I rented a room not long ago and I had a female friend with me I woke up around 5:30 am to go to work and my friend stayed until check out I ask her if everything went ok and she told me that she oversleep but that’s all I know then week later I booked a room and pay for it so when I got there they told me I can’t stay no more never! I ask why and they didn’t say why or what got damage i’m not the person who goes out there and destroy other peoples things I have a platinum's membership at radisson they don’t give those by destroying rooms so motel 6 made a mistake and I would like to be remove from the list I don’t smoke don’t drink and no drugs so what’s the problem we give business to those places and most of the times we deal with the disgusting rooms they have and what do we go talk trash to them, or do I need to pin point the hidden cámaras I had found in that place maybe they get on a different list

While staying at motel 6 south in Albuquerque New Mexico, room 109 on the day of March 25, while I was at work employee of motel 6 entered my room (109) and removed all my property and keep about $6000 of my personal property and $4500 of company property, I am concerned about my property as I have been fired from my job, because of the incident, I’m looking to be compensated for my loss of property

I have been staying at the Motel 6 2145 E. Harbor Blvd, Ventura, CA, three days/week since February. The last room I was given had an issue with the Wifi - I have to have internet access for work. I worked with with their tech group the first and second night without success. I went to the Manager on the third day and the Manager was very helpful. She said she was reserving a room that I could move into when I got off work that evening. The Desk Clerk that night told me that there were no rooms available and refused to call the Manager. She was clearly putting on a show for her coworker and acting completely unprofessional. As I was leaving I told her that there was no reason to act the way she was - again, showing off in front of her coworker she told me not to call her a "[censored]" - I didn't, but after that remark I did tell her not to act like one. The following week, as I was checking in she told the other clerk that she would help me. First she claimed that I didn't have a reservation. I showed her my confirmation. Then she claimed I was on a National Do Not Rent list. I left, but as I was standing by my car trying to find another hotel, her coworker came out and told me that she canceled my reservation and then laughed about it after I walked out.

On April 9th my Handicap parents asked for a room down stairs. They were given a second story room not realizing it was upstairs. Once my parents discovered it was up stairs. he returned to the office They said there was no floor rooms available after he had purchase the room. What part of first floor or handicapped did they not understand! Then discovered that the secondary walkway was held up by car jacks. Pictures revealed at the bottom.

I called Motel 6 directly and got switched to getaroom without my knowing. Booked 3 rooms for March 12. Confirmation said could cancel by midnight on March 10. I called on March 9 and cancelled. Still got charged. Motel says I went through bookings.com and not responsible for charge. Gave me a number to call. You cannot get to talk to representative.

Feb 18 2022 needed a room while visiting a friend after a long day driving. Motel was nearby so I went there for a room for the night. Was told they had 1 available for $340 plus tax! I originally turned it down but, after checking other availability near, I relented. The room reeked. It had an antiquated miniature bathroom with a barely functioning shower (water pressure barely enough to activate shower). The linoleum was curled up next to the paint-chipped tub and there was a hole in the wall at the head of the tub base, the toilet seat had the paint nearly worn off it. The too-hard mattress was set on a large sheet of particle board. The old filthy, smelly sofa had signs of being dog-chewed and had paint scratched off it from a dog, as did the inside of the room door. There was mystery organic matter on the ceilings and drapes. No coffee pot but a miniature microwave. 2 old plastic desk chairs. These are most of the complaints. We barely got 3 hrs. Sleep with all the noise and smell.

The from desk was very rude... I do not live in the city and came here to get away, I gave my sister my room number and I told the desk that I had a women coming to the room and please let them in. I left and came back and my sister had left and the front desk refused to let her in because he said the she "looked like hooker". My sister looks like a nun, not a hooker. I was pissed. I need the office to call me so I can get comped the room. Keith [protected]

My experience with this motel absolutely shocked me and has changed my view of Motel 6 totally & probably forever. It happened when I stayed there on December 24, 2021 in Big Bear Lake, California. Admittedly a busy time of the year and a ski resort with many roads closed because of snow, but not an excuse for what they did. All motels in town that were reasonably priced ($60 to $150) were full. Only really nice ones that wanted $500+/night had any rooms, so I was surprised this place had any rooms at all, put I soon realized why.

Imagine my shock when I was charged over $400/night. You must be kidding! $400+ for a Motel 6? A total OUTRAGEOUS RIP-OFF! So why did I pay it? Because in this instance I had to, because by that time everyone was full except them, many of the roads were closed and I wasn’t sure I could make it to the next town.

I have almost never paid that much for a hotel room, but when I did, it was pretty damn nice, and I don’t think I have ever paid more than $100 or so for a Motel 6. To top it off, they were an older property and NOT in good repair. I noticed and was not surprised when I saw possibly more than half of their rooms vacant that night. Of course, they were, probably because many people said “No Way”, and just took their chances to leave town. I wish I would have had that option. Had they been more reasonably priced, I have no doubt they would have been almost full and probably made more money also.

There is no doubt in my mind that they GOUGED me, along with everyone else who stayed with them that night, and I will never forget that they were even WILLING to do that. I don’t want to hear anything like “What-ever the market will bear”, because that has its limits, and it is an UNCONSCIONABLE way to do business. You offer a reasonable product at a reasonable price and a reasonable profit, and it should end there. Anything more than that is gouging, plain & simply. Taking advantage of high demand in order to charge a ridicules price for maybe even a bad product.

LegalDictionary.net defines and describes Price Gouging as ………… “It is this taking advantage of a bad situation, raising prices for much-needed supplies or services to an unfair, or even unethical level, that is considered price gouging….…PRICE GOUGING IS AGAINST THE LAW, though the laws vary by state”.

No doubt in my mind that this is exactly what they did, and didn’t even feel bad about it because the annoyance and my anger did not end there. There were also no amenities in the room (shampoo, conditioner, lotion, plastic cups, Kleenex, water, coffee or tea, etc.), as well as just one small bar of soap for a room designed for up to 4 people. I went down to the front desk, asked for at least 1 more soap, which she gave me, and then complained that they couldn’t even but a bottle of drinking water in the room. I was floored and pissed with her response. She had the audacity to say, “We don’t normally provide things like that so that it helps us keep our prices low”. WHAT... REALLY? I had to bite my tongue to keep from jumping down her throat at such a lame excuse as that, and I felt insulted that she figured I might actually be stupid or naïve enough to believe and accept that explanation. She compounded her BS by telling me that was their normal prices, which was of course a bold-face lie. So, as well as being crooks, she was a lying sack of $@$#$.

For many years I frequented Motel 6 and was reasonably happy with the company. I looked for the newer motels, if possible, which are a better value for what you get, because many older ones are not kept up and can be pretty bad. I have even defended the company from nasty remarks by many people of how bad they are by sharing experiences probably with those older properties, describing them as filthy, rude, ugly and even coining pet names for them, such as “Roach Motel”. I told them to try the newer and better maintained ones if possible before judging them. NO MORE!

I will now look for another motel chain to patronize and I will no longer recommend or defend Motel 6 to anyone and will tell everyone I can about their gouging practices. If I don't get a rebate, they will never see me again.

I rented a room at your Tempe AZ Location for one day on 12/11 entered my room at approximately 9:30 am. at approximately 2:30 pm that afternoon I left the room to run an errand,
I returned approximately one hour later to find maids service in my room they had removed a few things that they may have considered trash. (one person's trash may be another treasure) and a small container of unmarked medication 2 Xanax and one-half suboxone ( I doubt anyone would know what that medication was at a glance, both prescribed by my personal Doctor. I called the manager today the 12th of December to asked if I could retrieve what was removed, he the person on the phone at the front desk informed me that no one would of entered the room to clean at that time unless I had checked out, And that they only clean the rooms after check out or put on a list. I did not check out at that time, I ran an errand and was only gone less than one whole hour. so why he insisted to tell me no one would be in my room at that time and he has no record of it getting a small amount of medication back or a few receipts. the one day's worth of medication is not really important to me what is important to me is my personal privacy. my, Fourth Amendment right to privacy.I thought it was very unusual the way the maid ignored me when I asked her why she was in my room when she dumped a large amount of water on the floor and hastily began to mop it up and her response to me when politely ask ma'am why are you in my room, and where is my medication. she kinda said everything is in the trash and in the washer gone, gone is what I thought she said. I asked another person I thought may know why she was in my room with no answer..unfortunately, I was late for a meeting and I had to leave and was unable to pursue this question at the time of why was someone in my room when I did not ask for service and I was still checked in with 20 hours left in my stay. and believing I would have my privacy.

Paul Till

I have been staying here for about two months now paying for week by week, it has changed management and this morning me my husband and two year old daughter was woken up at 6:00a.m. to workers hollering and screaming and big machine right outside our window. We was not told that there would be worker on the roof at this time of morning, also they had push stuff off the roof onto our vehicle black rocks and busted our windshield. I complained and was told that management knew all this would be happening and said nothing to gust about it. I think it was better under the old management.

On August 13, 2021, I made an online reservation at the Motel 6 on 7850 College Town Rd in Sacramento, CA, 95826, through Hotels.com, and prepaid the amount of $333.52 at that time. The reservation was for the period 10-18-21 through 10-22-21, Hotels.com policy number [protected]. On 10-19-21, Motel 6 debited my account an additional $203.70 for the same period. P.O.S. number [protected]. I called Motel 6 customer service at [protected] on 10-28-21, 11-4-21, and 11-5-21. On each occasion I was told that the matter would be resolved within 1 to 5 business days. I was also told to call back and talk to a supervisor, but each time I called the supervisor was unavailable. I am seeking a refund of $203.70 to my account. A complaint has already been filed with the Better Business Bureau, and is pending.

On September 12th my room, Room 109, at your Motel 6 San Diego, CA - Hotel Circle - Mission Valley in San Diego was broken into by someone who was staying at this hotel.

They broke into the window, ransacked my room, stole my wallet, iPad, and car keys, and then moved to my car. They then literally stole any type of electronic equipment available along with my car registration and proof of insurance.

When I questioned the only security guard on the premises, he gave me the excuse that he knows of two men who had been wandering around this hotel. I actually saw one of these men in the early morning of the 12th watch me come out of room 109 and then watch me leave.

This was verified by the front desk attendant on duty that morning as she had reviewed the security video from the time I left the room. I called to San Diego Police Department to file a robbery report but they did not show up to this hotel. As I now understand it this is an area that is monitored by the San Diego police for repeated homelessness and drug use.

As an epilog to this story, Wendy, the hotel manager never called me back. The corporate office did call and offered me a paltry amount to cover my losses and then had the gall to charge me for my stay in the poor excuse for a hotel!

I stayed in motel 6 on 6172 commercial way, Spring Hill Florida. They lied on me and my 2 sons and said we were arguing and cursing at there quest and not following rules, when asked to please show proof of these allegations they refused and said to leave and ask for a refund. I confronted the cleaning crew and asked them where we being disrespectful because they clean our room every day and said no. They are racist towards us for no reason. They told us we couldn't leave our belongs in the room so we obeyed and still got kicked out, there rooms smell like mold.