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I noticed an unauthorized charge of $99.00 on my Direct Express acct dated 10/05/2026. I called Cust Svc. to report this issue. My card was deactivated and my account frozen. On 10/14/26 I rcvd a Fraud Questionnaire mail fro DE. I was unable to complete filling out the form due to some of the info requested was inaccessible, due to my account being locked. I was able to get a new card and my account re-activated on10/16/26.
Attached is my completed Fraud Claim Questionnaire.
SR# [protected]
Claimed loss: 1740 H. Dell Range BlvdCheyenne, Wy.
Desired outcome: Return my $99.00 to my Direct Express acct!!
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Good that you got the card reopened, but do not wait for them to act. Call Direct Express fraud support, give SR# [protected], and confirm in writing that your completed questionnaire was received. Ask directly for provisional credit for the $99 while the dispute is investigated, and get the agent’s name and a confirmation number. Submit the questionnaire by fax or secure upload if the portal is still locked, and keep proof of sending. If they stall, file a complaint with the CFPB and send a copy to the Social Security Administration since these are federal benefit funds.