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CB Investment, Insurance and Financial MoneyGram Payment Services
MoneyGram Payment Services

MoneyGram Payment Services review: Sending/receiving money

H
Author of the review
12:35 am UTC
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

My dad sent me $5800. MG wouldn’t let me pick it up without verifying my dad’s identity. My dad called, but couldn’t understand the thick accents and was constantly disconnected. Finally, my dad went to his bank so a third party could get the money released back to him so he could Zelle it to me. MG told my dad they would verify him w/in 48 hours and he could p/u the money. He went yesterday to pick it up and was told his bank now now had to call MG to get the money released. It’s been 5 days and neither me nor my dad have been able to get the money released. This started on 4/27/26 and it’s now 5/3/26 and only MG has access to the money, which they continue to hold onto for some reason. This cost $40 and for what? I’m about to get the police and a lawyer involved. Also, this system is not allowing me to upload JPEG pictures or I would show you the receipts from all of this.

Claimed loss: $5840.60

Desired outcome: My dad needs his $5800 back and refunded the $40.60 fee he was charged to send it.

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  1. MoneyGram Payment Services Contacts

  2. MoneyGram Payment Services phone numbers
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  3. MoneyGram Payment Services emails
  4. MoneyGram Payment Services address
    2828 N. Harwood Street, Suite 1500, Dallas, Texas, 75201, United States
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    May 05, 2026
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