One America Financial Partners
reviews and complaints

I am concerned about an ongoing problem I have had in the past month with my account with One America. I have been in the phone several times for lengthy amounts of time and need a resolution. I was going to change my investment options before the election but am unable to with web or phone support. I have never had an issue with online access with them before and needed to make sure there was some record of a concern in case my account ends up gone. My last case number with them is 1551915.

The Company looks for ways to delay or postpone your funds. I have been lied to about the status of my distribution form and have been dismissed on several occasions. This company looks for ways to keep your hard earned money and its is NOT RIGHT. I was told on TUESDAY July 7 that my forms were being processed and that my funds would be available in 24-48 hours I called again on Wednesday and was told they are still being processed. Upon calling i was told that my forms have still not been processed and its THURSDAY! Im beyond upset and inconvenienced!

Had all paperwork needed (which included date and amount). They said that I needed more documentation which I provided (court document with date and amount). 2 weeks later, they STILL say that I need more documentation. This created an undue hardship of which I stated would happen if they delayed my disbursement. They 100% intentionally delay and have no care whatsoever to my situation. I stated from day one that this is time sensitive. I called every single day to inquire. If a court document isn't enough, then I don't know what would be. I met every single requirement ( date, amount, FUTURE DATE). Now the date on the request has past because they have delayed for 2 weeks! These are MY funds that they refuse to disburse to me. I have tried to attach 3 screenshots of supporting evidence but it would only allow me to submit 1

My wife and I have been trying to get her 401K from this company for over 18 months. They sent a package to be completed and returned to get her money. Her health was failing and we could have used the money. At the time she was in dialysis and a diabetic. The *** supplement often denied payment of her medications (put in review). She took too long to complete the initial packet, so it was denied. A second packet was sent to us. She got worse and was hospitalized several times so the 401K funds took a back seat. She passed away on April 21st of 2021. I contacted One America and they told me to send in a copy of the death certificate and our marriage license. I e-mailed these to them . Several calls to the company with no resolution. The latest call was Friday the 4th of June. They said they would email me the packet. They did not. I don't have enough chars to fill in all the calls and lies they have told me.