CB Dental Services Monarch Dental Complaints #2-21

Monarch Dental review: Refund and service

Lamonica Anderson of Dallas, US

Sep 21, 2021 9:37 am UTC

Verified customer

I've always had a great experience with Monarch Dental in Little Rock Arkansas but here in Garland Tx is the worst. After visiting the Monarch on BELTLINE rd in. Garland TX, I'll never trust Monarch with my or my families needs. Over pricing I assume is this Monarch way. The Doctor wouldn't subscribe pain meds unless money was paid. I was in extreme pain and was required to make a 200 payment down towards an extraction. After request the Doctor stated at 8:45 am that she would prescribe pain med (ibuprofen) at about 12:30 noon I went to Walmart and was advised nothing had been sent. Contacted Monarch in which the rep advised that the Doctor stated that he would send it now. I requested a refund and was advised that the payment was voided and the funds would be placed back into my account. The funds are not there as of this morning. I have filed a BBB complaint and was able to have my tooth removed the same down on half the price. I want my full refund of 200.00 please help.

Desired outcome: Refund 200.00 deposit for service that was canceled

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Monarch Dental Contacts

Monarch Dental phone numbers

+1 (844) 800-7645

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Customer Service

+1 (714) 824-5018

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North & West Texas & New Mexico

+1 (714) 428-1305

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Southern California & Arizona

+1 (714) 428-1279

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WA, NC, CO, OR & UT

+1 (949) 701-0425

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South Texas

+1 (714) 824-0951

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East Coast, FL, OH, TN, IN, AR, OK

+1 (714) 428-1298

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Monarch Dental emails

contactus@smilebrands.com

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Monarch Dental address

6501 Windcrest Dr., Ste 100, Plano, Texas, 75024-3087, United States

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