Moimooi
Reviews and Complaints

I was contacted after entering a competition with moimooi and informed that I was a runner up and had won 1 free month if I became a member. I went and had my "free" treatments which were terrible and actually caused me physical harm and the staff seemed underqualified and underequipped, only to be charged the next day for something I was told would be free, from a debit order I did not authorise. I cancelled immediately after my treatments and now they want to charge me R900 extra as a cancellation fee, I was informed of a cancellation fee but not how much it would be and I cannot afford to pay them such an exorbitant amount, especially for such a terrible experience. I received no written information of this membership that I was essentially tricked into joining and I asked for the recording of the call in which I signed up only for them to tell me I have to pay another R200 for the recording of the call. I am disgusted and absolutely frustrated with this company, do not use their services nor join their membership they are an absolute SCAM! I have contacted my lawyer and my bank, hopefully I can get my money back and be rid of them.

On the 16th January 2025 I received a call from MoiMooi offering me a package. At first it sounded legit. I gave my details but minutes later when it came to accepting the debit mandate. I didn't accept it. They didn't contact me after that regarding my debit mandate cancelation.
28th February 2025 they tried to deduct a R200 from my account but I disputed it. No contact from them since January 2025.
Today I received an email to say I have an outstanding balance of R2695 and I received a call saying that I have an outstanding balance of R2695 and I should email them to say I want to cancel my package and that I should make payment arrangements. And I sent the email and everything.

I received multiple messages from people (not mentioning names) that MoiMooi is a fraud company and that I shouldn't pay anything at all.

On the 14th March, 2025, I received a call from a man called Branden Joseph: branden@moimooi.com, +27 78 598 2736, @branden111joseph claiming to be a MoiMooi sales consultant and that I have been earmarked as a potential winner for the Valentine's competition that was entered.
All I needed to do before close of business that day was to ‘take advantage’ of the special offer of an Exclusive Yearly Treatment Package – Only R1699.
As instructed by Branden, I paid by EFT to BEE WITH US PTY LTD, FNB Cheque Account 62698165076 which was shared over whatsapp.
On the 17th of March, I informed him that I had still not received a confirmation. After a week trying to book a treatment on their website https://www.moimooi.com/, I attempted to contact their customer service department via email (info@moimooi.com), telephonically (087 094 7945) and their website contact form to no avail.
I then reached out to their Facebook team on 27 March for assistance but they just redirected me back to a call centre that doesn’t exist, and consultants that don’t want to help.
On 29 March, I received a call from a Jenine: +27 79 727 8391, @Nina who proceeded to tell me that I don’t know how to use the website and that she will get the IT team to call me to help me ‘navigate’ how to make a booking. This was after I told her that my problem wasn’t navigating the website but actually making a booking at a spa that was close by to me and addressing several other customer service issues, including that fact that the only Jhb based spa available on their website was uncontactable.
Jenine advised me that she was just filling in for the day and this wasn’t really her problem so she will get Diann, the customer service manager to call me on Monday. At this point, I just wanted my money back as I had not been rendered the advertised service.
On Monday, 31 March I spoke to Diann who claimed to be the client service manager as well as the head of the legal team. All I wanted was my refund. I was told it was against their policy. I then requested the terms & conditions of my subscription and a copy of the policy. Diann could not send it to me which was strange, being that she is their ‘head of legal’. She was supposed to pull the phone calls from the sales consultant Branden and my conversation with Jenine to go over what was said and then provide me with the policy documents.
I have since then, not received a call from Diann or any one from MoiMooi to follow up of provide feedback. I have sent a number of emails to which I beg for a response to the following email addresses: diann@moimooi.com, info@moimooi.com and legal@moimooi.com.
All Diann does is ask me for my personal details over and over again. She has still not provided a policy document, the ts&cs of the subscription, nor has the ‘legal’ team entered the chat as I was told they would provide feedback.

After weeks of back and forth with Diann, she now has the audacity to claim that I haven't even registered even after detailing the issues on making a booking on the website or contacting the info@ email address.

They called me telling me no was a runner up in a completion and I won 4 free months. Now I want to cancel and they want to charge me R1800 even though I envied a single service and the 4 months is not even up. I’ve been calling to cancel and then give excuses. I’ve emailed and still excuses. The consultants are so rude and tell you that if you didn’t want a membership then you shouldn’t have given your bank details. They are just a big scam it’s disgusting, they told me I earn a salary and have a job mind you I’m a student that has never been employed. They always say they record conversations but never go back to the one where you apparently “agreed to the contract” or where you cancelled. So distasteful

I first heard of MoiMooi when they were running a competition (I am sure no one got the prize) as they used the same line on their customers that ÿou are one of 3 to win" I have heard from more than 3 people saying this.
They were very convincing and I said I would think about it. The next thing you know they deducting from your account money and communication with them is very poor.
They refuse to acknowledge the customer and make up rules and regulations as they go along. They refuse to play back audio call as well as proof of e-mail's that went back and forth. The so called manager is so rude and lacks a lot of customer service. They refuse to acknowledge that they have cheated people and still maintains that they need money to cancel an account that has been requested months ago. Services were not even used!
There is always a new excuse from them and they refuse to listen to the customer.
This is not the first act of fraud from them, as on socials there are many people who complained about the same issue.
They refuse to stop debit orders and even told me "we will continue to deduct from your account"
These people should be stopped! They just do not listen. All I want is to cancel and they cant do that!Example of socials indicating how they scam people

Signed up, but then cancelled within the 5 days allowed, got email confirmation, where they acknowledged cancellation, and said cancellation email will be sent by them to member, but that was never received. A follow up was made no response. Then boom end of April 2024 the debit order went off.

No response, so now we have to change our bank cards as this is a recurring debit order!

I got contacted by one of you agents in January, and I don't even know how we reached a point of the membership thingies, may I please have the membership details for clarity reasons and I disputed tye debit order immediately when I was notified and I saw your email on the references that's when I asked that the membership be canceled, please cancel the membership as I've never made use of any of your services, I'm just a student and sincerely cannot afford your membership fees.

I did not confirm or accept the debit order , it registered itself as mandate and this was not at all discussed with me over the phone. This morning I woke up to them taking 700r from my account without my permission. This was also way more than the consultant portia had discussed with me.

my emails and messages are not being answered to.

the collectors email is [protected]@MOIMOOI.com

his phone number listed in the description of the debit order is [protected]

I did contact my bank and will be going in to have this resolved later

i have read many customer complaints about how this company is scaming people with this apparent membership

Hey

I gave my 20 days notice and was told and sent a email to say that my membership has been canceled. I called up again in May to confirm and then on the 26th of May They deducted a unauthorized payment of a R499 from my bank account. I called back same day and was told they will issue a refund. Then I received a email to say that it can take up to 60 to 90 working days. I waited. Pass the time scale still noting. I called in many times and the lady is so rude Diann. She told me only the financial team deals with it and it has been escalated to them. Since September October. I have emailed them and still nothing. Then say say my ticket has been logged and then the next day it's been resolved and closed. Wit no confirmation to me about it. The last time I called I was told the guy that dealt with the refund is in JHB and she will send me his email it's a month later still nothing. need help please

On 15 April 2023 I got the call from moimooi agent about this great membership deal where you you pay a R200 monthly fee. She was so friendly but just overloaded me with so much information I couldn't even hear everything properly because she kept talking on and on hence I told her I'm busy attending to my baby whiles talking with her over the phone and if she could give me a call at some other time. She was so over eager with discussing it in that moment and I just feels it's rude to put the phone down in someone's ear so I let her babble on. When I could get a word in I told het this is to much information Rather email me and I'll see if I'm interested in the membership. She said that's fine but if she could get my details now , so I provided my details. The day I received the email 15 April I realized she automatically took my details and signed me up as a member. 16 April I send an email back saying they should cancel the membership as I'm not interested. Later realized the email when to a no reply email. So I emailed again and second time it went through. It's 5 months later and they still Taking my money and have not yet canceled my membership. I've been back and forth with them over the phone just to cancel my membership as I'm totally not interested in their services. Up until today I have an outstanding amount of R2495. Which doesn't even make sense if the monthly fee is R200 and it's only been 5 months. I'm still on the phone with this people everytime trying to just get them to cancel me but it's such a hassle in comparison with that day I got the call from one of the agents.

I've cancelled my membership with MoiMooi on 31.01.2023 but an amount of R499 was deducted from my account.

Since the end of January 2023, I've been struggling to receive the refund.

On 17 February I received an email from Zahrah Stemmet that the refund of R499 will be processed at the end of February 2023.

February came and went, with no refund paid back to me.

On 01-03-2023 when I followed up on the refund, I was advised that a reminder was sent to their Finance Department on the refund and closed the ticket.

Every time, I followed up on the refund, I only received an email that it was escalated to the finance department and that is where it ends.

It is now the 4th of April 2023 and guess what STILL NO REFUND!

This is the worst service that I've ever received from anyone in my life and even the Finance department does not come back to me when I send them an email.

I just called the moimooi spa now about the deduction that was made on my account on Friday afternoon, I don't understand this membership, because if they did explain exactly the same way the lady that I was on the phone with few hours ago I wouldn't have agreed on your membership because now it's costing me and as I said how could you take money from someone without having any of your products with? Because when I was joined Ursal the lady that was signing me up said the deduction will only go off was I visit the spa and get all the perscals, which is I never did and now they are deducting and it's the second time now. It's a membership not a contract, a contract is something that I believe you can go all through that of concelletions because you have the item with, but the membership I fail to understand why you people would make me go through that because I have none of you products, it's not fair. I need my money back and I need you people to conceal your membership with me, I understand the terms and conditions are in black and white and what I said over the phone is not henec why I feel like I'm being taken advantage. Please I am not working I need that money for my sons medication. And please do concel that membership I do not want it. I thank you.

Babalwa Mkumbuzi

Hi Tbjs may have been a while back but this is how long I've been chasing my refund. I've canceled my membership back in September 2019 (still have proof) and even after that moimooi have scammed me as stolen my money from my account every month for 4 months after.I actually think they are a bunch of criminals and their company needs to be closed down. They have take R2500 from me after my membership was canceled and I've been chasing them ever since to get my money back. I was back and fourth with a person named Diane Sumerton and Angelique (don't care what the [censored]es surname is) they both threatened me with a lawsuit and bare in mind they are the criminals. I was told by my aunt who went all the way with them and got her money back, that Diane Sumerton actually does the debit orders at home from a card machine. Now if that's not criminal or suspect then I don't know. I still have not received my money back, I'm still R2500 short on my overdraft in my bank account that after years are still chasing me for and still have not has a resolution. Apparently there is new management but the same thing still seems to be happening to other people based on Hello Peter reviews and more criminals have taken over. I'm struggling to understand why this business is still standing. I have all the emails, the back and fourth, between myself and those people. They are criminals and need to be shut down. They don't realize what God is going to do to them. Diane and Angelique should be lucky Im not a criminal and go look her up their home addresses and take their [censored] out of their homes.

I have cancelled my contract due to unauthorized debit orders going off my account at random. I paid for cancellation. Made several telephone calls and emails buy complaints seem to fall on deaf ears. Everyone there uses the word "escalate " the only thing they are escalating is my patients and escalating stealing from my bank account. When will this company be stopped by their thievery? This is what they are a Bunch of Thieves! Steal from your account with no justification..only to be told.

"We will escalate your query and your money will be deposited into your account ..it will take 30 - 90 days". What?

I requested a cancelation before debit order would go off. They told I was out of a cooling off period by 1 say and I would be charged R700 to cancel. The treatment I received was terrible. They hurt me that I could not even walk the next day. I had to go see a doctor. I was told my debit order of R 499.99 and R 50 registration fee would go off end of November 2022. They took it today 02 November 2022.

I am sure how their math works but I am pretty confident in say the R499.00 and R50.00 does not equal R700.00. But rather R549.00. I want my contract canceled and the debit order stopped immediately.

In June an agent called me and offered a new yearly package again. I was hesitant as we were struggling forbthe pas few months to get bookings. She said thatbit has improve and I decided to take the packages for both my daughter and myself.

Since June we were still strugling to get appointments and I send a mail to request the cancelation and refund before the new package kick in October 2022.

How rude and hostile were the service centre agents and manager.

They refuse to cancel nor refund our money.

After several emails and attempts to get the owners to call me. Only the service manager, Diane, keep replying back to me refusing to cancel nor refund us.

Now they leave me no choice than to log an complaint as it is not in line with CPA.

Hi there ...

I have received a notification that money has been taken from my account..

I canceled my subscription with you on the 15th of February and today on the 1st of April a whole R700 was taken from my account...

I have canceled my subscription the day after I took itso why was there money taken from my account? And I would fully appreciate a full refund

Please get back to me as soon as possible

please reverse my R599 I canccelled in August 2021 but today a debit order went off again please put my money back into my account. I spoke last month to the accounts manager and was told last month was the last fees which I still dont understand no more money will be taken off but please reverse my R599 today as i need it for another debit order thats going off today hope tyo solve this today God bless.

Capitec: Debit Order -R599.00 from SAVINGS ACCOUNT; Ref MOIMOOI [protected]-001 210930DEBICHECK

I was called by a agent saying i won a competition but ask for banking details to sign-up. Still waiting for a prize but that is not the issue. I cancelled in july 2021 r799 was taken off my account when i queried it r599 was put in my r299 was kept for admin fee and then i thought i was done.1 september a debit order went off when i call and ask my my money i was told its a cancellation fee but why i need my money back asap.

I cancelled my membership mid April, they replied and said that they will accept notice and that the membership will be cancelled with the last payment, end of May. At the end of June the payment was debited from my bank account again. Without authorisation, as this membership was cancelled and received by them by email - to which I have their reply.

When I contacted them for the refund, a refund was promised. By the 10th of July, the refund was still not done and I followed up by email. A few days later, I received a phone call that the refund will take 60-90 work days.

So, they can take money from my account without my permission and then take up to 2 months to refund said money?!