The complaint has been investigated and
resolved to the customer's satisfactionResolved Mohawk Industires — Defective carpet
resolved to the customer's satisfaction
I purchased Mohawk carpet Smart Strand Carpet at an independent carpet company. Two years later the carpet started delaminating and tearing at the seams. Mohawk agreed that it was defective and issued a check for partial payment. They wanted the company who installed the carpet to take responsibility for the part that I paid them. I just wanted to get the information out to as many people as possible to not purchase Mohawk carpet.