Mitchum
Reviews and Complaints

OMG. My husband has been blaming my laundry skills! Ruined one of his blue shirts. Bought and one and OMG. Same issue. Bleach spots. Googled Mitchum "issues" and discovered this page! Why?! Trying the vinegar solution fingers crossed it will work. If not these two shirts are garbage. Urg!

So bloody mad today I have just put on a fairly new jumper only to find out the under arms have been bleached I think Mitchum should pay for a new jumper I’m so disappointed spend hundreds of $’s on nice clothing for it to be ruined by MITCHUM DEODORANT what does it do to our bodies?

I have had the same problem 4 blue work shirts that have bleached to white using mitchum.
As I suffer from hyperhidrosis I am already self conscious enough without drawing further attention to myself!

thank you for the vinegar solution. it worked. saved the shirt!

it is true. the vinegar works... i poured some directly on the stains and added a cup to the wash basin. it is an expensive linen shirt no machine washing would i do..but why should i have to ? why is this product sold ?who would buy it if they knew ? why should we have to go through the embarrassment ? i can only reiterate my earlier post, screw you, mitchum, screw you. but thanks to the reader who submitted the vinegar solution! saved my 99 dollar shirt. i took the mitchum back to riteaid. they know of the problem. i wonder why they sell it. oh. yeah.whatever the market will bear...

youve known this all this time, mitchum. and you a still selling this crap? brand new 99 dollar linen special occasion i had no idea. none, screw you mitchum. why be gentle with you? it was a special shirt. it wa a special occasion. you ruined it. i bet you dont use your own product. screw you, mitchum, screw you

I have to arter'ex polls and both are ruined after wearing them for maybe a couple hours each...ridiculous!

I am currently sitting in my office, wearing a brand new t-shirt, which now thanks to Mitchum has bleach stains under both arms. Thanks for that! I will try the white vinegar trick, so thank you to whom ever posted that.

How about you all google 'Old Spice Chemical Burn', you all think that you're suffering?! I would give anything for just a few bleached shirts! These deodorant brands and the chemicals inside them are getting crazy! It's time for a stand!

On Putra Mall Kuala Lumpur its shows buy 1 free 1 and the sales girl even said the same i have evidence even.
But after spending much time and chosen once ahe go to counter she said not this item and colour different difrent price !

Exactly the same thing has happened to me. The spray just stops working. Such a shame as a really good deodorant

Lynnette

Hi
I have used Mitchum triple odour Defence Powder fresh Spray for a good while but have noticed recently that the spray mechanism does not work very well at all. I have great difficulty pressing the spray to get it to work. My husband also has the same problem. Just thought we would let you know in case you have changed supplier
Kind regards,
Jackie Botten

I've used Mitchum's women's antiperspirant for 4 decades. But over the last few years (since the older formula was replaced), I find I lose great big chunks --sometime more than 1/2 of each stick-- that snap off as I'm applying it (even though I barely extend the stick past the opening of the container to apply it). After all this time, why has there been no solution, or at least some sort of temporary fix, i.e. a replacement or refund offer?

I end up having to buy twice the number of Mitchum sticks as I should need, so my product loyalty costs me almost double the marked price. I can't afford to waste money or loyalty. Regretfully I'm trying other brands for a replacement.

Hi Found this by Goolge I sent email & photos were can leaked on bed also have a number of can half and don't spray.
Mitchum should go back to the old spray cap.

I got a no-rply email sent to me to call an 0800 number all the information was in my email I sent don't see my I should wast my time again and got over it again! Like this post.

Called today no-one there to take my call UK.

Ok people... I finally found a phone number to contact Mitchum about their lousy product! Make sure to save the deoderant because they will only refund your money if you have the code on the bottom of the tube/can.

[protected]

Good luck!

Got the mitchum gel oxygen 48 hrs..when I went to use it, it splattered all over my floor & ran down the side all over my hand .please fix, I'm not buying any more till you do!

Thank you, Becky

Same comment from me. New product breaks off and becomes unusable. The rollon is becoming harder to find, and is expensive.
Mitchum/Revlon have now lost me as a 20+ year loyal consumer.
I now have to seek out an alternative.

I have used Mitchum roll on for over 20 years. This new formulary is awful. It not only allows you to perspire but it also allows perspiration to smell. I won't purchase any more of this product as it does not do what it says. I hope they bring back the old product!

I hate that Mitchum decided to change their product line. I used the scented cream for years and years then was forced to switch to the roll on. Not happy with the changes. This new stuff damages my clothes and the very cheaply made container leaks.

The smart solid 2.5 oz breaks off half way down and falls to the floor. I have four of these to mash together to apply by hand. It's stupid but I cannot figure what else to do. Any suggestions out there? Seems the problem falls on deaf ears also. Dave.

Been using Mitchum for years. It's a good product but the solid in the adjustable 2.5 oz. applicator sucks. The deoderant breaks off half way down and you have to look around the floor to find it. Got about four of these to mash together and apply by bare hand then wash my hands. This is very stupid but it's all I can figure out with all the unused halves of solid deoderant. Any other ideas out there besides never using the product again? Seems these complaints fall on deaf ears. Dave.

I too have experienced the same problem as of 1/12 - You would think they would have emails for customer service more readily available to consumers- I too can't believe the overwheming number of consumers who have been experiencing this problem AND it seems they have discontinued selling the gel or roll on & only sell the solid - It is highway robbery to pay these prices & only be able to use 10 to 20% of the product.

I am a 60 yrs of age female who had experienced a LOT of difficulties w/ finding a deodorant that would help allevi8 my issues w/ underarm "sweating, wetness & odor."[I experienced "nervous" perspiration] :-( It was so much of an issue 4 me--I was unable 2 wear certain materials[i.e. silk] or darker colors.[dyes didn't mix well w/ my body odor] Soooo.. I tried "MANY" Anti-Perspirants & Deodorants. Then approx 7 yrs ago, I tried Mitchum's Smart Solid. Wah la! Finally found a solution 4 my issues. :-) Greenwood scent[marketed 4 men] wrks best 4 me. Yes, this product co$ts more than other Anti-Perspirants-Deodorants. However..my comfort level, lack of white stuff getting on my clothes & the ability 2 wear whatever I like--is worth spending the extra $.[IMO] Now 2 the "issues">I 2 have experienced problems w/ that "sticky" feeling & the stick breaking off when only part of it has been used. %-( 4 THE "ICKY-STICKY" PROBLEM>-I run a little water over the stick b4 applying.[water temp doesn't matter] 4 THE BREAKING OFF 2 SOON PROBLEM>I've used this product 4 "MANY" yrs. Soooo...I learned rolling up small portions; then applying "gently" 2 underarms wrks best. After the stick breaks--I "collect" most of the broken pieces & dig out the other portions. I put them in a cup; add a "little bit" of water[again temp doesn't matter] & mash the pieces 2gether w/ something flat. Then when I'm ready 2 use it--I apply the Anti-Perspirant-Deodorant 2 my underarms w/ my fingers. Of course I have 2 wash my hands "thoroughly w/ soap" afterwards. But @ least w/ this method, I've gotten more usage out of this product. Revlon or Mitchum NEEDS 2 solve the "breaking off 2 soon" problem. I have a "suggestion" 4 them. But..they cannot have it 4 free! I wish their site was more "consumer-friendly." So we[consumers] could submit our Questions or Comments 2 them via e-mail. BTW..Tele # on the back of 1 of the "original" Smart Solid Anti-Perspirant-Deodorant bottles is: 1(888)8-MITCHUM[6482486]; HRS: M-F>8A-6P[EST] BTW.. I dialed that #. Got a recording that said: Thanks 4 calling Mitchum's Consumer Information Ctr. So, it's still a wrking #. I also Googled Revlon. Their # is: [protected]; HRS: M-F>7A-6P[EST]; FAX:
[protected]. Revlon's site also offers the ability 2 submit an e-mail mssg or Chat Now. NOTE: All of us[frustr8ed users of Mitchum's Smart Solid Anti-Perspirant-Deodorant] should contact the offices of Mitchum &/or Revlon "by any means necessary" so we can have our complaints heard. Hopefully they will get addressed soon! :-|

The so called 'Mitchum' that's available now for consumers is NOT the same Mitchum it once was. I fail to understand why litteraly every producer of consumer goods feel the need for the " NEW and IMPROVED" aproach... When the good old "TRIED AND TRUE" works just FINE. This 'New and Improved' stuff crumbles', falls apart, and falls to the floor. It doesnt even come close to the effectiveness of the good old Mitchum I used faithfuly for YEARS." IT WORKED!" Mitchum has lost this loyal customer because of the new and improved formula, simply it DOESNT WORK. I would gladly return to 'Tried and True' that made the name a great one... Dissappointed ... in central muggy USA, sweaty pitts n all

I totally agree with the breaking thing. It is not right. I thought the first time I did it, but the next time it was totally the product it cracks right under the middle of it. I was really upset. I love this product, but I can not put up with losing it all the time because of it breaking off. Plus you can not stick it back in there and keep using it.
I am upset about this and wanted to call them and tell them. I threw away the sticks though. :( Did they still help you out? Or if I have the receipt will that work?

I agree with all of you, the "smart solid" is not so smart, it crumbles, breaks off, after using, maybe half. The old solid worked great for me. The gel is horrible, takes forever to dry and does not seem as effective. And, really, what's with manufacturers thinking deodorants need to be scented? Something to conflict with the cologne one wears? I can't use scented deodorant! I've called the company before about the crumbling...and can't find the unscented now!

New formula sucks. I agree with everyone! I'm freaking out bc I've bought everything on the shelf and it all sucks too. Epic fail mitchum. Just give he our product back!

Oh boy! Wish I had checked out these comments before I bought the Mitchum SmartSolid Clinical Performance unscented deodorants! First one crumbled, took it back and thast when I bought 2 more cause they were on sale! They have all crumbled! I loved the old Mitchum unscented solids. Why discontinue a good thing for this crap! Still trying to find something I like as well. HATE those sticky gels or the stinky scented products! AGH! Will NEVER trust Mitchum again!

I bought two of the Mitchum SmartSolid Clinical Performance unscented deodorant. I don't like scented deodorant and I can't often find unscented women's deodorant. I like the gel but found it leaked (mostly inside the cap, thank goodness) when I traveled. I will never buy Mitchum smartsolid again. I will go back to the gel and hope for the best. I was a happy long term customer before this recent experience!

i have found the exact thing others are posting, i thought it was my travel usage, but have tossed out two, on my third (silly me), and while i love it more than others i have found, to pay over $4 and toss more than half is wasteful and expensive. wished they would get it right. disappointed.

I just spoke to Mitchum and discovered the following: Firstly, the old product is still available at Wegmans and CVS if you are in the Buffalo, NY area. The NEW product is called MITCHUM ADVANCED CONTROL INVISIBLE SOLID. THE OLD PRODUCT IS CALLED MITCHUM SMARTSOLID CLINICAL PERFORMANCE. The active ingredient in BOTH is 20% Aluminum Zirconium Tetrachlorohydrex. THE DIFFERENCE? The old product was water-based and the new product is WAX BASED (Yuk!). Frankly I rarely had trouble with crumbling but in a water based product I can see how it might happen if not transported and/or stored properly at low temperatures. The water freezes, producing hairline cracks in the stick! Or it gets stored in a hot warehouse and the water content dries. Not so with the wax. The old product is no longer available in Canada... only at CVS and Wegman's in the Buffalo area... and other stores across the USA. It is, they say, NOT discontinued. Beware of old product that will have the water content diminished and/or product that has been stored or transported improperly. I would definitely avoid any retailer or online marketer that might mishandle the product as well... don't know why this issue has "just" arisen. I have had it happen a few times but that's over a 25+ year period. And frankly, it works so well that I would gladly put up with the issue. The old product never stained my clothes and washed out perfectly. The new product wants lots of hot water and soap to be removed during the wash - probably due to the wax base? Anyway, that's the story as I have it at this time. We are 1.5 hours from Buffalo, NY and living in Canada so the next trip to Buffalo will have an entire case of the stuff set aside for us maybe... at least a dozen sticks to bring home anyway.

I have had crumbling and I do not like how when pulling off the cap, sucction pulls a glob and shoots out all over the place. Did they really not test this? Such a waste and not a happy way to start anyone's morning with gel all over your shirt/shoes/floor!

P.S. haven't used the new formula for long so it appears from your comments that the new formula stains.

Why are you people using the solid. The power gel is the best especially if you can pick up the old formula. Mitchum now has a so-called advance formula. I called Mitchum and asked them why on earth they would change their old formula because it was 100% effective. They assured me that the ingredients are the same. I have Mitchum for decades but never tried the solid. The gel does not stain clothing. Just put it on before bed...in time, you will find that you don't even need deodoranrt for awhile - that is how effective this product is.

I can beat the 30-plus years of use of Mitchum mentioned here. My grandmother showed me the roll-on or dab-on liquid version in the 1960s, and I started using it then. When that version was discontinued after many years, I moved on to the next version, and so on. I liked the gel (unscented) for many years until recently. (My sensitive skin just can't handle the scented varieties.) I never had any problem with effectiveness or staining until the last several months or more. Before, I could skip a day without any problem, just as my grandmother had told me. Now that's not possible; sometimes it doesn't even last all of one day. But a bigger problem to me is the staining! I am going through Spray-n-Wash like there's no tomorrow! Between Mitchum and any sunscreen, the stains are a big problem. Today I had to wash a shirt that had been "lost" for a long time. The sunscreen stains were still there, but the underarm stains were not -- just like old times. I was assuming there had been a formula change, but that proved it to me. I am now looking for an alternative. Some company would be very smart to buy the old formula and start selling it! I will keep a watch on this site in case anyone does find something like that.

Thank you for the complaint. My boyfriend had the same problem with Mitchum.

Ok people... I finally found a phone number to contact Mitchum about their lousy product! Make sure to save the deoderant because they will only refund your money if you have the code on the bottom of the tube.

[protected]

Good luck!

MY ARMPITS ARE ON FIYYYYYYA🔥🔥🔥. I have been using Mitchum's for 5years and it's safe to assume they stop selling the original solid. Now all I can find is this SmartGel, that does NOT work as well as the original. I am sure they must have changed the formula and NOW I have chemical burns under both armpits... I can't sleep right now because of the pain...I am definitely going to make a formal complaint and maybe contact a Lawyer! 😢😡

After discarding /several/ brands of ineffective deoderants over the years, I discovered Mitchum Clear Gel (my father's used it for as long as I can remember which is probably why it took so long to discover).

It's served me very well over the years with occassional bad batch popping up once every blue moon. However, this morning, after removing a new shirt (worn/washed once), I noticed the armpit areas seemed as if they'd been bleached. A few days prior to that I noticed a rice grain-sized bleached area on the front pocket, and even though I hadn't been around bleach at all, it didn't bother me too much. Sure, it irked me a little bit, but what could I do?

The deoderant I was wearing was the Power Gel, purchased two weeks ago. Also worth mentioning -- the shirt is an inexpensive one. Shouldn't matter, and I read about another guy with the same problem who claimed the Power Gel bleached his expensive as well as his cheap shirts.

What /really/ sucks is that Mitchum's the only stuff that does the job for me (until I begin the hunt again...)

Anywho, if anyone finds/comes up with a solution I'd be glad to hear it!

Kanon

I too switched to mitchum gel in 2009. i didnt realize that it bleached out no less than 6 button downs and a bunch of red and black tee shirts. I wasn't smart enough to put two and two together that it was mitchum. I am out a few hundred dollars in shirt replacements.

I have same problem with bleaching...I put on a brand-new really nice t-shirt this morning, and one hour later after sitting in a/c house, not sweating at all, I have all kinds of bleach marks in the arm pits.

Mitchum is officially off my list of deodorants. I wish they would pay for ruined clothes.

Really loved Mitchum Smart Solid the first couple or times I used it and then I too had the problem of it just crumbleing away. What's up? Any chance this problem might get fixed. I made the mistake of buying several of them at one time and now am stuck with abunch of crumbs! How do you contact the company or is this it?

This might help if you're having problems with the new Mitchum Power Gel: I just bought a new bottle of the Mitchum Power Gel Shower Fresh for women and noticed a change of their active ingredient. The older formula Clear Gel used to contain ALUMINUM ZIRCONIUM TETRACHLOROHYDREX GLY 20 %. The new bottle of Power Gel contains ALUMINUM SESQUICHLOROHYDRTE 25 %. I also bought a bottle of Degree Clinical Proection Trisolid antiperspirant/ deodorant which has the exact same ingredient as the old Mitchum Clear Gel. So if that ingredient has worked in past for you, maybe give that a try. I think that's what I'm going to do for now since I've read so much about shirts and blouses getting destroyed by the new Mitchum. I can't afford to replace all my shirts! Although I"ll probably keep looking for it in a gel formula since I like that much better . Darn, why did they have to go and change a good thing?

yikes i was trying to find out how to contact them and found this site i have had the same problem. I like the deod0rant until it started to fall apart.

RUINED LOTS OF CLOTHES AND MY BED SHEETS. IT TOOK A LONG TIME UNTIL I FIGURED OUT WHERE IT WAS COMING FROM. VERY DISAPPOINTED. WHY WOULDNT THEY AT LEAST GIVE A WARNING...I GUESS WHY WOULD PEOPLE USE IT IF IT RUINED EVERYTHING YOU WORE. THEY SHOULD RECALL AND GIVE COMPENSATION FOR RUINED MATERIAL!

I also am having problems with Mitchum Smart Solid. It burned my underarms so bad, that they were red and extremely painful. It took over a week for them to heal. I cannot find Mitchum regular solid deodorant anywhere now. It's all been replaced by the SmartSolid. That is NOT smart!
Suzanne B.
Dallas, TX

I also am having issues with Mitchum Smart Solid. I have used regular stick unscented for years with no issues, then I got the Smart Solid and it rubbed my underarms so bad that dead skin attached itself in the crease of my underarm causing a lot of pain. Since then I peeled off the dead skin and ceased to use any product. Now the glands in my armpit are super sensitive, rashy, and inflamed. It hurts like heck. I might have to go to the doctor if it doesn't heal soon. Steroids might be in my future as well. Ugh.

Tim Z
Royal Oak, MI

Am really unhappy that I have purchased the mitchum soap stick deodorant for my family and have found that in all of these that the last 1inch can not be used so disappointed the product is not cheap and was really looking forward to using your product as it is very good against antiperspirant but to have so much waste is terrible.

I’ve used 2 of the Mitchum deodorant sticks now and when I get to the bottom it doesn’t roll up anymore so there is always a bit at the bottom left. Seems a waste! Any ideas how to make use of the bit at the bottom? Thought the first one possibly just had a fault

Attempted to fill in your contact form but it won't submit.

The button to press is very stiff and does not work properly. Sometimes two fingers need to be used to get it to work

I always buy the Mitchum deodorant and love it but I have notice quite a few times after a couple of sprays it stops working . This is so frustrating and wanted to pass this complaint to you I don’t to complain but feel as this product is not up to standard I needed to tell you

I bought this deodorant due to its 24hr protection. While the smell is great it claims the bamboo powder is meant to absorb wetness which it does not. Don't waste your money if you're needing something more absorbing.

It says no white marks on the side of the deodorant gel cream but every time I've used this new deodorant product I've got white marks on my t-shirt etc,1st,2nd,3rd 4th of march.I have tried to phone customer services but both numbers are not working.

Good day

I'm a mitchum user but I bought 1 which wont roll up, no matter how much I try so that means I wont be able to use the product, I've had it for months as i normally buy in bulk when on promotion so I don't have receipt anymore.

I normally but from Makro Germiston and Dischem.

Serial numbers is on the photos attached.

I bought mitchum gel sticks 2 for males and 2 for females. Unfortunately my son unwrapped the sticks and to my amazement the sticks are filled half, honestly it is a reap off for customers considering the price of the product. I feel robbed honestly

My son doesn’t use any other deodorant only Mitchum as this is the only make that works for him! Was appalled at the amount that came out of the package unused! This is getting very expensive to use now, and to see this much waste, is our money down the drain! Please sort out your product making! 17g wasted!