The complaint has been investigated and
resolved to the customer's satisfactionResolved Mineral Elements by Eden — &free trial& scam
resolved to the customer's satisfaction
I wanted to try the offer so I signed up for it. I waited about 10 days and still hadn't received anything in the mail. I called Mineral Elements by Eden and asked if they had sent anything. They informed me that the tracking number showed it was delivered. I was advised to wait a few more days to see if anything would show up. Nothing came and I called back. Season told me that I had to ship the product back within 15 days of if showing delivered. I told them I still had not received anything. They told me to go to the post office and ask around. In the mean time, the clock was still ticking for the trial period. I was told that I could just get an RMA # and send the product back and I would only be billed for the shipping charges. I kept in constant contact with these people and finally called them two days after the 'trial period' ended and explained to them that I had to go into the post office on a Saturday and the workers dug through a huge bin of boxes and discovered my little package in there. I called Eden and told them I finally had the product in my hands and was not going to open it or try it. I just wanted the RMA # so I could send the box back. They informed me that I was 2 days past the trial and that $70 was going to be charged to my account. They said there was nothing they could do for me. They wouldn't even give me an RMA # so I could send it back. They offered me coupons to a restaurant and other crap like that. I was passed on to a 'supervisor' who told me I should have extended the trial period. I asked why they were going to offer me an RMA two days previous but they wouldn't give me one now. Alisha said that they couldn't issue an RMA until the product was received. But since I got it after the trial, they couldn't issue one now. I have been completely honest with them and could have asked for an RMA even though I didn't have the package, but since I told them I didn't have the product, they wouldn't issue one. They offered to refund my account $55, but that hasn't happened. They claimed they offered to extend the trial period, which was a bunch of crap, so I called them on it and they said they would review the taped conversations to affirm that. I still haven't heard anything back, which tells me that I am right and they are the ones who screwed up. I have called several more times, and have yet to hear back from Alisha.