MindValley
reviews & complaints

I had created an account with Mindvalley several months ago. On October 28, 2020, at 11:37 pm, I received a mail from the Mindvalley team with an invoice attached for a purchase I haven't made. I have been wrongly billed an amount of Rs 7, 632, with an invoice that doesn't even state clearly what the purchase is about. Moreover, this purchase doesn't reflect anywhere in my Mindvalley account Billing and Payment details/ Products page. They don't even seem to have mail ids of any customer care representatives to whom I can write to about this! Please cancel whatever existing subscription I have with you and return my money in full as soon as possible!

On 1st April, I attempted to buy the Silva Life System - home based. On the first attempt it said my payment had declined. As this was my bank account and I have just been paid, I re-entered the information and tried again. I did this five times. Each time it said the payment had been declined and to try again. I had an alert from my bank to say that MindValley had made five deductions of £197 totalling nearly £1000.

I contacted Mind Valley who came back by email to say they had no record of my purchase and to come back with further information. I have done so, and have not received a response. I am getting desperate now, and worried I will not get my money back. It has nearly cleared my bank account. I am paying overdraft fees with more bills coming out. This is the second day of my emailing the company. I even called - from the UK which will cost a fortune - it rang out for ages, and then I got an answerphone. Not even a person then.

No one is coming back to me. This money was taken in error - effectively stolen and I do not trust this company who cannot come back on their own technical error immediately to rectify the issue.

I didn't even get the course I wanted, just a lot of overdraft fees and worry. This is my last resort and also a warning to other people thinking of purchasing a product with Mind Valley.

Hello,

In September 3rd, I paid 751, 75 euros for Jim Kwik's quest that was supposed to start on september 23rd. Came September 23rd, nothing happened.
I could simply not find the quest on my account.
In the meanwhile, Mindvalley had paid me back 266, 77 euros on September 9th. I wasn't informed why.
The payment I had made was for Jim Kwik's quest and if my understanding is correct, for all other quests this year.
I haven't benefited from anything,
Could you please clarify what happened, what I should be doing and if quests are no longer available, how I can get my money back.
Many thanks
Hasna

The only challenge video that arrived on time for the day was the first day video. I am tired of every day towards late evening sending several request for my day's challenge. I have explained myself on all ocassions that I was not getting the videos throughout the day. Soon after I send several request the video arrives. This is very silly for customer service to not pick the fault up. Not 1, 2 or 3 times they continue to ignore my request for the item I had paid for. There is no correspondence of we are sorry or at least explain the situation.

Hi...I don't want to call this a complaint, but I do not know how else to request a refund. I began the course with great enthusiasm, which gradually decreased as the course went on. I found it lacking in continuity...jumping here and there and everywhere. Also, there was very little new information to be had...rather a rehash of things that have been around for years. I have to wonder...Christie mentioned celebrities many times...at one point mentioned the "recent marriage" of Tom Cruise and Katie...can't recall the name just now. This actually occurred probably 10 years ago minimum. So I am thinking the course has probably been around for a long while, hence the lack of new information.
I have enjoyed other programs from Mindvalley immensely...this one was a disappointment. Please refund my money. Thankyou.

Elaine Mayrhofer

I didn't mean to buy the All-Access Pass. I was just looking at it and all of a sudden I was charged. They had my credit card from the Sleep Doctor class but I don't have the money to pay for the All-Access Pass.

I can't find anything on your website under the Billing section. There is nothing there.
I need to cancel now because the $500.00 is already showing on my credit card.

Can anyone help me? I don't know how to cancel this. I've tried the chat but with no luck on helping me. I can't even find a phone number for MindValley.

Please help! Thank you. Janice Balzotti

I have paid $500 for the mindvalley superbrain course and this is what I have received. Disappointing. I cannot play any video in this course and have already followed all the instructions on the 'help' page such as updating drivers, using chrome (which I am using), clearing cookies, etc...
I have even used my phone to play the videos but the same problem persists.
Moreover, the refund policy only applies for 10 days so I cannot get my refund anymore which is incredibly annoying.
Please assist.

On Sunday, July 21, I purchased the following:

Become Limitless for $299.
Quest All Access Pass for $500

My payment was processed lightening speed, however, the login emails I received only sent me to your advertorial pages. I tried throughout the day and could never access any courses! In the meantime, I received 3 annoying emails asking me to say whether I would recommend 3 courses I never signed up for or took. What is going on? Your systems are screwed up. This is extremely frustrating!

Your so called "award-winning support" is atrocious! I called 3 times and after having to listed to "breathe, be grateful, etc" irritating messages, the system kept hanging up on me. What the hell is going on at MindValley?

Then I went through your deplorable refund process and requested a refund. Your system does NOT even provide a refund page that says the refund has been submitted. Just got a general message. This is deplorable. I don't know how you are able to stay in business.

I want an IMMEDIATE REFUND! I am notifying my credit card bank of this situation to gives them a head's up of this fraudulent approach.

I subscribed for a $1 promotion where they promissed a large amount of Master caching products. I knew I wouldnt have time to start immediately but will when my schedule changes. Then they attepted debiting my account with $495! They didnt respond on any platform for over 7days and know when I actually tried to access the information It doesnt even reflect. Their $1 promotion is a scam to get account info and debit rediculous large amounts which is unauthorised. SUPER UNETHICAL!

I have miss the Longevity Blueprint course from Ben Greefield for the first 3 day I have tried every way to go back to study BUT I could don it.
I was wondering if someone would tell me how can I always go back to study if someday I will miss the course ( my daughter was very sick three days ago she had been to the hospital) I found th easy stem of your course is not friendly and easy for me at all I have been considering may not anymore curse with Mindvalley if you not improve the system to make it easier .

My email address is [protected]@keerati.com.au

I would be appreciate if someone could get back to me ASAP as I don't want to keep missing the course more and more .

Regards,

Keerati Plodprong .

USD 99.00 was debited from my credit card on 30/12/2018 for which i neither received any confirmation nor any course and i came to learn about the deduction only after i received my credit card statement . And the nilling sectio shows no payment under the payment history section and also no courses subscribed. I am surprised how payment was deducted though i dud not complete the transaction of purchase.
Anyway now i am trying to chat with mindvalley but no response. Hope they take up the matter seriously and refund my amount

I purchased the Lifebook Online course from Mindvalley.com on Dec. 16th, 2018.
My credit card was charged that day for $686.76 CAD, however, I did not receive confirmation of my purchase and the course did not show up in my library. I have been trying to contact the company ever since via email, chat, and phone to get assistance. Today is January 7th, (the day the course starts) and I have STILL not been able to get a hold of anyone!
I have never dealt with worse customer service, (or lack thereof) in my life! I am so deeply disappointed as I was very excited about the course. At this point, I can only come to the conclusion that I have been ripped off and will need to contact my credit card company to try to recoup my money.
I wish that I had read some of the other complaints before making my purchase...
For anyone else reading this --BUYER BEWARE! You will likely NEVER be able to speak with a representative from this company for assistance.

I needed to cancel my free trial. I was directed to request mindvalley cancel my trial, so I tried emailing and messaging them online. Today they went ahead and debited my account after I requested they cancel my free trial. I found a customer service number, but it rings and rings, and the call is ended at the voicemail. This is outrageous. I demand a refund now.

Hi I have purchased the duality course and with lectures and strategies. I was impressed with Vishen was campaigning about this new course. And same time i felt I should buy and did pay with my husband's master debit card. I have been waiting to get their course but no response. I have emailed service support but only automated emails. I dint know how to contact them I have lost the trust and I have paid $249.00 USD. And I am not big income earner so, it's so frustrating and I do feel like some has reaped off me. Don't know how to get my money back. It's so stressful for me. It's my first time online education course and its should help my mind to learn energy power instead I am loading my hope and positive energy with unprofessional service that I paid.

Very disappointed with Eden Energy Medicine Package ...
Buyer Beware!

I have four complaints about this product:

(a) The ordering process using PayPal malfunctioned, resulting in an error message, leading me to order again. Then I found out I had been charged twice! Admittedly they promptly refunded me the second amount.

(b) In the advertising video for this product we were told - more than once - that there was a web community set up for product users who could make posts, ask questions, etc. This doesn't exist and I haven't had a reply back from Customer Care explaining what's going on, despite it being past their reply deadline. DECEPTIVE ADVERTISING

(c) You are not told that for a significant proportion of the routines/exercises (20%-30%?) You need a partner. As I live on my own, this renders them useless. DECEPTIVE ADVERTISING

(d) In one of the adverts for this package it states: "As an energetic being, it is important to understand how other energetic beings work. With the right tools, you will be able to “feel” another person's energy and draw out vital clues so you can help those you love."

I can't for the life of me see where this is covered in the 8 lessons. May be I am blind but I don't think this section exists. Can someone point out to me where it is covered?

I wonder whether anyone from Mindvalley will bother to get in touch?

Andrew Khabaza
[protected]@khbusiness.co.uk

I purchased the becoming limitless program that promised great customer support, though no one ever gets back to me. I've also learned that much of the content and “resources” I paid for in the program is actually available online for free! Additionally much of the content contains repeated stories about founder vishen lakhiani's life, along with his political opinions. There is very little offered in terms of new and helpful content.

I've done a lot of personal development seminars and this is by far this worst. They will not give a refund either. When I did finally call customer support since no response via email, the support staff was extremely rude.

I bought a $1 trial, creative visualisation from mindvalley. I tried for 4 days to access the program but each time I clicked on it I got the message _ We're sorry, but something went wrong. I sent their support team numerous emails requesting them to terminate my trail as there was no point paying for something that did not work. I got no response, instead they debitted my credit card without my authorisation, I have tried to contact them for a refund but no response. I believe MindValley is scam using peoples desire to improve themselves to get rich. If anyone knows how I can get them to refund me, please advise

I have made an online payment of 298$ for the online quantum jumping course by burt goldman . Astonishingly none of the online links have worked . i have sent more than4 mails since the last two days for the same issue with screenshots and none from the customer service had the courtesy to even reply. I have taken planned vacation just so i can complete this course, which offcourse is of little value if not available . Thinking this could have happened with a lot of people hence raising this issue .

I have online purchased, Burt Goldman's Enlightenment Academy course. According to the said web site first month is free, from second month for next five month US$ 29.99 will be charged. But for Second month Mindvalley charged me US$29.99 twice i.e. total US$ 59.98 for which system generated receipts were emailed to me one on 16 May 2013 having transaction ID- [protected] and 2nd on 17 May 2013 having transaction ID- [protected] for customer ID-2514467 and Invoice NO:-4596913. For which my bank statement have been debited by US$ 59.98. I have brought this matter to customer services of Mindvalley. They sent me Refund confirmation email on 21 May 2013 after lot of correspondence for USD 29.99 2013, which are till date not credited to my account (i.e. they charged me USD29.99 if USD 29.99 out of USD 59.98 get credited to my account). And further Mindvalley has blocked access to 2nd Month course material despite net charging of US$29.99. And they informed me about their inability to give access to it. And further they informed me that I will again be charged for 2nd month course material. Further Mindvalley customer support team asked me to email my bank account statement screenshot on further complaining by me. I have provided the pdf copy of my bank statement. But they are not responding to me now. since Mindvalley is cheating me. Kindly help me to get the full refund for USD 59.98 which they have already charged to me .
Kindly help me in the matter.
Regards,
Satish
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Following is the copy of two customer receipts emailed to me by Mindvalley
====================================================================
First email receipt:-
===============
MindValley LC. Customer Receipt/Pu​rchase Confirmati​on
Inbox - MindValley LC
May 16 (8 days ago)
to me
== AUTO-EMAIL, DO NOT REPLY == You should have received a confirmation from our partner. Your order details: http://orders.mindvalley.com *NOTE* If you haven't received our partner email please check the Junk/Spam folder.
Thank you for your order!
Order Information
Merchant: MindValley LC.
Description: 1 x Burt Goldman's Enlightenment Academy
Invoice Number: 4596913
Customer ID: 2514467
--------------------------------------------------------------------------------
Billing Information
Satish Sonavane
30/593, Indian Airlines Colony, Opp. Samata Nagar Telephone e
Mumbai, INT 400101
IN
[protected]@gmail.com Shipping Information
--------------------------------------------------------------------------------
Total: US $29.99
Visa
Date/Time: 16-May-2013 7:37:08 PDT
Transaction ID: [protected]
Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, visit: http://orders.mindvalley.com

Second Email receipt copy:-
=====================

MindValley LC. Customer Receipt/Pu​rchase Confirmati​on
Inbox - MindValley LC
May 17 (7 days ago)
to me
== AUTO-EMAIL, DO NOT REPLY == You should have received a confirmation from our partner. Your order details: http://orders.mindvalley.com *NOTE* If you haven't received our partner email please check the Junk/Spam folder.
Thank you for your order!
Order Information
Merchant: MindValley LC.
Description: 1 x Burt Goldman's Enlightenment Academy
Invoice Number: 4596913
Customer ID: 2514467
--------------------------------------------------------------------------------
Billing Information
Satish Sonavane
30/593, Indian Airlines Colony, Opp. Samata Nagar Telephone e
Mumbai, INT 400101
IN
[protected]@gmail.com Shipping Information
--------------------------------------------------------------------------------
Total: US $29.99
Visa
Date/Time: 17-May-2013 7:31:36 PDT
Transaction ID: [protected]
Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, visit: http://orders.mindvalley.com