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Milk and Choco Customer Service

116 Reviews
United States

Customer Support Phone Numbers

Milk And Choco is the one stop shop for cute leggings and t-shirts.

Milk and Choco Complaints & Reviews

Milk and Choco / Returns

Kathy Craycraft on Jun 17, 2018

I purchased a boho dress from them. Looks like the picture but super thin. Dress is to small as I didn't realize I was ordering from China. I have sent 3 emails to them to see how I do a return. Still no reply from them. I am going to submit a complaint to my paypal account. They do offer...

Milk and Choco / Blue valerie jumpsuit

Aneill on Jun 16, 2018

This item is defective and made in a way you can't get it over your head. No response from the company after 3 emails. No contact phone number and after 3 weeks never received the second item I ordered. They took the money immediately from my account. If I try to track the item I ordered 3...

Milk and Choco / Clothing

Krissy456 on Jun 15, 2018

This company is the biggest scam that exists for online shopping. I purchased a top and a dress, it took over two months to ship despite their estimated shipping time of a few days and when I got the clothes they were HORRIBlE. Looks nothing like the pictures. It looks like it costs about...

Milk and Choco / Playsuit ordered online

Amy Guilfoyle on Jun 14, 2018

I ordered a playsuit online for $60 Australian dollars. The product took over a month to get her and was not as described and way too small. I have emailed them many times to work out a return but have not had a reply. The playsuit is completely different, even down to the type of...

Milk & Choco / Dress

Angry Sue on Jun 14, 2018

I ordered a dress from this company that was advertised on Facebook on 5/18/18. I sent an email on 6/8 when I had not received the product. No response. 6/9 I received the product. Totally unacceptable. Poor material, no tags or invoice, no return shipping info. Sent from China. I sent email...

Milk and Choco / Scam

ymajor on Jun 14, 2018

Purchased a dress and received after 2 weeks. Had no idea it was coming from China. Product was horrible. Material was nothing like it was depicted. Paper thin, horrible dress. Cannot get the company to respond to any emails. Will file a dispute with my credit card company. Don't bother...

Milk and Choco / scam

F Me on Jun 14, 2018

Appalling!!! I bought a dress at the end of may, paid for a quicker delivery and the dress is not here. It doesn't even seem to have been dispatched! I sent four emails to support and I got no reply!!! I want my money back, you scam!!! Find a real job instead of scamming people!!! I want...

Milk and Choco / aubree casual striped jumpsuit

Ava Sawinski on Jun 13, 2018

I had placed an order back in April 2018 to be a given for a 5/12/18 Birthday gift. The product was not received until the week of 5/18/18. My daughter had tried it on and it is extremely small, not true to size stated on the size chart. On 5/21/18 and 5/29/18 I had sent an email...

Milk and Choco / dress

EZH on Jun 13, 2018

This company is awful. Do not order anything from them! I purchased a dress on May 20th, 2018 and after 2 weeks of not receiving the dress sent an email, and they only responded that it had been shipped, nothing more. I had ordered this for an event in June, and the dress did not arrive in...

Milk and Choco / product is not being delivered

Sheryl_15 on Jun 12, 2018

I ordered a dress on May 28 and until now I have not received the dress. I emailed them multiple times and didn't hear any response. I am very disappointed because I bought the dress for a wedding and reading all the complaints from other people seems like I will never get the dress I...

Milk and Choco / return policy was a scam

Jia Li on Jun 12, 2018

Bought 6 dresses from milkandchoco for a wedding occasion. Sizes were smaller than what was published on website. Naturally, we can't fit into the dresses. Contacted them via email to ask for return. No reply from them at all. In fact the dresses were actually made in China, we...

Milk and Choco / order mc#90423 of kendra - lace floral dress × 1

Josie FK on Jun 12, 2018

The dress I ordered arrived after the event I was buying it for. The money was taken from my account weeks before the item was sent out for delivery. Additionally, it is of such poor quality, I do not want to keep it. I have emailed the company five times, initially requesting a refund...

Milk and Choco / no responses - order never received

Fairwen on Jun 12, 2018

After placing my order on 18 april 2018 I didn't hear from them for 2 weeks so I chased them and they admitted they had made a mistake and my item had not been shipped. On 17 may 2018 they said they would follow up with the shipping company. Weeks passed and I kept following up but they...

Milk and Choco / won't accept returns or refund

Suzeb on Jun 12, 2018

Good afternoon, On 9th may I purchased 3 womens clothing items from an on-line clothing store called ‘milk and choco' to the total of $141.70 including shipping of $11.85.. Of which they state at the top of their webpage that all shipping is free!! Before purchasing I looked at their...

Milk and Choco / everything

Allie234 on Jun 11, 2018

DO NOT BUY ANYTHING FROM THIS COMPANY!! They are such a scam. I ordered a dress and after never getting a shipping notification I have sent them many emails, and have heard nothing back. I wish I would have researched this company before using it. Now I am out a dress I needed for a...

Milk and Choco / shipment never sent

Becca J on Jun 11, 2018

I ordered a dress on may 23rd from milk and their terms standard shipping is 10 days. On june 3rd I wrote an email wondering where my shipment was. I checked my order number and all it stated was that my order was confirmed but no indication it had shipped. I had no response to my...

Milk and Choco / unsatisfied with my order and never got a response for a return

aprilcori on Jun 11, 2018

I emailed on 3 separate occassions to send back the dress I purchased for a full refund. Their website says they will return their emails in 1-2 business days which is a lie. I never heard back from them and its been weeks. This is regarding order number mc #102248 eliana - casual striped...

Milk & Choco / no returns. items not as advertised. exceptionally poor quality.

Lklr on Jun 11, 2018

I purchased a dress, which arrived in a bag with no labels or order slip. The dress bore little resemblance to the images on the website. The day after delivery I contacted the company to request a return (as per the return guidelines on the website). There has been no response for 10 days now...

Milk and Choco / unethical behaviour, scam, dodgy, rip off

ABMad on Jun 10, 2018

I purchased the Eliana dress on April 27, 2018. I received the so called "dress" in Australia on May 28, 2018. I could not have been more disappointed. You couldn't even tell me that it looked like the picture. What a complete scam! Dress was made terribly and out of something you can not...

Milk and Choco / this "company" needs to be shut down.

cjw123452356 on Jun 10, 2018

I ordered four items total, two of the same product in different sizes. I thought the shipping for returns was free, it's not. Turns out it's impossible to make any returns. They responded to my email when I asked about the shipment of my order because it had been over two months. But...