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Milk and Choco Customer Service

Doing nothing would be this company's favorite pastime if they would have the energy for it.
United States

Customer Support Phone Numbers

Milk And Choco is the one stop shop for cute leggings and t-shirts.
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Milk and Choco Complaints & Reviews

Milk and Choco / everything

Lu
Sep 16, 2019

I ordered a shirt and jacket over a year ago. Took forever to arrive. When it arrived the quality was worse than something I would have made in Year 8 home ec class. The fabrics were of cheap quality. Refund what refund. Sent snail to receive details for return of goods. Sent about 20 more...

Milk and Choco / order # mc#172132

Pa
Aug 23, 2019

My order was shipped to the wrong address It should have been shipped to 3337 Pineacre Drive Powhatan Virginia 23139. I received an email that it was shipped to 2500 Whispering Oaks Ct Midlothian Virginia 23112 Could you Please send to my correct address 3337 Pineacre Drive Powhatan...

Milk and Choco / jumpsuit

Ta
Apr 22, 2019

I tried to leave a comment on the page to give a true review but the company have since removed my comment and blocked me. I ordered an outfit. The quality of it is awful, it's see-through. It doesn't look like the images, more like a bin bag. I've tried to contact the company for return...

Milk and Choco / quality and fidelity of the clothes

Ma
Mar 19, 2019

I ordered a dress last year. First, it was in USD and I'm from Canada. It wasn't written anywhere that the price was in USD. I got a big surprise on my credit card... Second, it had NOTHING to do with the picture! The fabric was really cheap. I was sooo disappointed! I immediatly wrote...

Milk and Choco / purchasing problem

Da
Feb 17, 2019

Yesterday I open the app, and saw the new Valentine's Day activity, and I had 420 "hearts". Then, I went to the shop and bought a costume that its price was labelled as some "hearts". Surprisingly, the purchase of the costume cost me more than 150 "diamonds". I think it was a bug, and I'm...

Milk and Choco / dress

Me
Jan 20, 2019

Good day, Please see my Email below: Note that I reported the damaged garment within the 7 days since it was delivered!!! Still no feedback!!! I will continue to report your bad service on social media until I receive respond from your side. Please advise how to send the parcel back and...

Milk and Choco / white lace blouse order no mc#243974

Es
Jan 09, 2019

I ordered the blouse in august 2018 and to date have still not received it. I have been in communication with support at milk and choco and they keep telling me the blouse has arrived in johannesburg, south africa and will be delivered. I have still not received the package. I now demand...

Milk and Choco / unethical behavior

Ma
Dec 16, 2018

DO NOT PURCHASE FROM THIS COMPANY. Package Information: From songyajuan xigucun 29dong 1 danyuan YiWuShi JINHUA ZHEJIANG 322000 CHINA PHONE: [protected] PHONE: =34-/[protected] Scam online clothing that looks like it was sewn by children- probably is. I ordered one dress in May 2018. It...

Milk and Choco / alina casual jumpsuit

Ro
Dec 10, 2018

Milk and ChocoI have NEVER been more dissatisfied with any customer service than this...actually, there has BEEN NO customer service! It took app 3 months to receive the jumpsuit. I had actually forgotten that I had ordered it. When it did arrive, it did not fit & was not age-appropriate. In order to...

Milk and Choco / I ordered a blouse more than 3 months ago ref no 243974: tracking number [protected]#30

Es
Nov 28, 2018

I ordered a blouse more than three months ago. According to the tracking the package has arrived in Johannesburg, South Africa, but I have received no notification as to where I must pick up the package. I need to be advised if the package has arrived and where I am supposed to pick it up...

Milk and Choco / order mc#197898 dress

Ro
Nov 17, 2018

I've purchased a dress Breeze - Boho Summer Green size S for $39.95 online from Milk and Choco on the 25thJune 2018 payment has been deducted from my credit card order number MC#197898 . Received an email from Milk & Choco support on the 9th August 2018 at 20:28 to acknowledge my order...

Milk and Choco / does not respond to emails on refunds

As
Nov 14, 2018

This is terrible! I spent over $200 on items. They were not like the pictures or descriptions! The sizing was wrong The colors not as the pictures The fabric wasnt as it was stated to be Customer service with refund not provided! Doesnt state what country in which it is shipping from. ...

Milk and Choco / my order number is mc#243974

Es
Nov 13, 2018

I ordered a lace top on in August 2018. I have not received this package to this date. I have been tracking the package and it said that it was delivered in South Africa, but I have never received it. Now the tracking says "expired". I have been emailing your customer service in this regard and...

Milk and Choco / dresses

Js
Nov 01, 2018

I ordered one dress...received two of the same exact dress...charged for two. Neither fit as the size was not even close to accurate, tried to return, not possible...I sent them an email as they directed on their website but I received no response so Isent in a complaint to my credit card...

Milk and Choco / order return not possible

Ma
Oct 31, 2018

Hi, I have ordeed 4 dresses and they do not fit. I've sent an email as per guideline to get the details to send the articles back and get refunded but it has been more than 2months now and I've never had any emails. I've sent several emails and got none answers. On the terms and...

Milk and Choco / terrible customer service

Mi
Oct 31, 2018

I ordered a dress in April, and it is now October 31st and the dress has STILL not arrived nor has my status been updated on tracking- it just says "in delivery" since April 18th. I have emailed them nine separate times and have not received a single response. I wish I had read the review...

Milk and Choco / clothes came incorrect, never responded to return requests

Kr
Oct 23, 2018

I spent $119.85 on 3 items from this store. Two items didn't fit, so I submitted a return request (which is impossible to do on their site, it just says to email back.) I emailed on 8/2, 8/9, and 8/28 and did not get a response to any of my emails. They say they accept returns, which i...

Milk and Choco / no refund on returned item

Od
Oct 22, 2018

purchased a dress, and was delivered on 24-8-18, order no- mc#245562, returned dress and tracking no-lz682767535cn have had no refund since, but hav e-mailed you 3 times and still no responce, my e-mail address is [protected]@gmail, com, i would appreciate my refund, and a responce to thi...

Milk and Choco / dress order

Pa
Oct 15, 2018

Milk and ChocoThe Sizing is totally off. I ordered XL and it's more like a size 10. There are no tags to show material content or care. I Emailed to return it and it took several attempts and then they said it was too late. I have asked them to reconsider as they took so long to reply and now they've...

Milk and Choco / dress

Yo
Oct 14, 2018

I ordered a dress at Milk and Choco, and send them an e-mail the day after I received it (22-03). It didn't fit, so I asked if I could send it back. They never responded. A month later I send them an e-mail again (16-04), but they, again, didn't Respond. On april 21 I resend the last mail...

Milk and Choco / wrong dress order / return & refund

Ll
Oct 03, 2018

Milk & Choco Order #213827 I placed on July 3 or 4th, for a "Breeze - Boho" dress. It was the wrong style & pattern than the dress I ordered & didn't fit well, either! I complained when the shipping was over 2 weeks, but it finally came in August! I tried to contact your customer service...

Milk and Choco / dress/clothing

Ca
Oct 02, 2018

I ordered end of July, they didn't ship it until I emailed them asking to ship my dress. it arrived 2 months after i ordered it (not the 10-15 days they advertise). I have email over 4 times to ask for a refund now as the inner lining of the dress (the part thats' not see-threw) doesn't...

Milk and Choco / items not received and they don't answer emails

Cl
Sep 30, 2018

I bought the product on may 19 (2018), i give them 2 month for delivery so i start sending some mails in july 12, they say everything was fine and shipped, but i didnt get anything so on august 19 i ask one more time, and they say "we really sorry, i will help you" on august 20, i send two...

Milk and Choco / items not received and no refund issued

M1
Sep 30, 2018

I ordered two dresses in June and they did not arrive until September. They were sent to the wrong PO box which I could not access. The items were the returned to the sender, and I have yet to receive a refund or any reply to emails. Hoping they will acknowledge their fraudulent conduct...

Milk and Choco / customer service/returns

Ne
Sep 30, 2018

I ordered a dress which ended up being too small in the shoulders and too big in the body. I emailed to ask how to return it and got no response. I emailed a second and third time and still got no response. The specified 14 Day return date well and truly expired. I have now emailed a...

Milk and Choco / online order milk choco

An
Sep 29, 2018

Its been 75 days now after I placed an online order and no delivery has been made yet. Also no reply om the several emails I have sent. Cant even ask for a money back as one dont get any reply from them. They advertise vonstantly om FB and I whish to make future clients aware that there...

Milk & Choco / clothes purchased online

Mo
Sep 28, 2018

purchased one dress from Milk and Choco in June or July. . First the shipment took nearly 2 months. Second, when the clothes arrived, they were of a terrible quality, too large, and just frankly unwearable. Not really matched the picture on the site. The site masquerades as an American or...

Milk and Choco / no response to emails

Mo
Sep 28, 2018

I've emailed them at least 15 times, they have yet to respond. They do not have a phone number to call, no other way to contact them, so your only option is to email. And they will not get back to you. I've been trying to return my items for months, but have heard no response. Each link to...

Milk and Choco / women’s clothing-won’t respond

Fr
Sep 27, 2018

I ordered a dress from a Facebook ad from Milk and Choco based on some positive reviews and it's appearance in the picture. It took 3 weeks to get to me (came from China which I did not know before ordering). When I opened the package the dress smelled like putrid chemicals. The material...

Milk and Choco / no delivery

Ru
Sep 27, 2018

The worst seller ever, I made my order in february 2018, and did not receive it until now. I tried to communicate with them but they did not answer me until I wrote a com[lain in a website in july 2nd 2018, they immediately contacted me asking me to delete my review promising and assuring...

Milk and Choco / false advertising - class action lawsuit?

Ca
Sep 27, 2018

Same experience as the majority of the complaints posted. Took close to a month for the dress to be delivered, sizing is way off and when I contacted customer service about their free return policy, I received no response. With so many of same complaints, wondering if it's worth...

Milk and Choco / the dress I ordered did not match the picture, also it was made with very cheap material

Na
Sep 24, 2018

It took at least a month for my dress to arrive, the quality is shocking the sizing is wrong, I emailed lied them with my desire to return the dress and asked them to send me return details but no reply I then emailed them 2 more times again no reply. I dont know what to do they also...

Milk and Choco / lace dress

Te
Sep 23, 2018

I ordered this product 2 sizes larger than normal and could not even get it over my shoulders or hips. The product is very poorly made/finished and the material is utter rubbish. The received product is nothing like the "beautiful" picture displayed. I attempted to reach the company for a...

Milk and Choco / utter utter rubbish... one giant scam! avoid

Da
Sep 23, 2018

Ordered a dress, it arrived after 3 weeks despite paying for "express delivery". The dress is absolute and total utter rubbish, made of very cheap material and very poorly made, think what an 8yr old could make and then lower your standards! The company is based in China There is no return...

Milk and Choco / the entire website...

Em
Sep 22, 2018

Milk and ChocoThis is the worst company ever. I ordered a dress & immediatly regretted it because I googled them. Tried to cancel my order (same day) and it took them 3 weeks to ship it out (no response to my cancel the order emails) Received the dress, HORRIBLE poorly made dress. Completely see through, so...

Milk and Choco / no option for returns

Ke
Sep 21, 2018

I purchased two dresses from Milk and Choco in July The shipment took way longer than expected, so the dresses did not arrive in time for the event for which I was planning to wear the dress that fit best (and return the other) There are no contact details on the website, their Facebook page...

Milk and Choco / return policy is scam

Tr
Sep 21, 2018

This site needs to be shut down, they are falsely advertising their products. Ordered a dress and when it arrived it was a size that would fit a child, not an adult, I couldn't even get it over my head; I ordered a medium. When contacting them for a return, I get no response. I threatened...

Milk and Choco / company didn't respond to or allow refund

St
Sep 18, 2018

I purchased a dress based on the measurements of the website. When I received it I sent them an email the day of receipt saying I would like to return it. They never contacted me back. After 3 emails, I never received one reply. They took my money and then refused to rectify the situation...

Milk and Choco / dress

Mi
Sep 18, 2018

I am a victim of this scam just like all of these other reviews; ordered a dress from their website that took a month to arrive and it was nothing like the photos. I have emailed their customer service three times now with no response at all. They advertise free returns and to start the...

Milk and Choco / not answering emails

Ro
Sep 18, 2018

Do not order from this site. It took over 2 months to get the jumpsuit I ordered. The jumpsuit was super cute on their website (obviously I wouldn't have ordered it if it were ugly) when I FINALLY received the jumpsuit, the material is thin and the fit is terrible. There was no invoice in...