Do not send money to this company. I have been talking to them several days and talked to amanda. She lied repeatedly and said things like "oh dear customer don't be upset." she stated that she did not know if their company has items on site. I asked her if pictures are stolen she said she did not know. Live chat does not work and they do not respond. Don't let pictures entice you because they do not have items. When I kept asking questions site went dead and chat stopped working and amanada was gone. She lied over and over again and I asked her if this is a criminal ring and she wrote "I do not know dear customer." I shop online a lot and first impressions say it all. The pictures posted are not theirs.
I am a very cool calm and collected person, but milanoo has just taken me out of character! I am livid. My wedding is right around the corner and I gave explicit instruction of the style of dress as well as the color I wanted. When I received my dresses they were the wrong color. I requested lilac and the dresses I received were hot pink!!! They instructed me to take a picture of the item and send to their dispute department. 4 weeks later, I got an email from them saying they did nothing wrong and that I would not be reimbursed my $300!!! Prior to ordering, I purchased milanoo's book of fabric swatches the make sure I had the right color! That was useless be cause they still screwed up and refused to give me my money back. Please dont waste your time and money with this company!!! I am very disappointed. I'm now trying to find dresses for my bridesmaids!!! This is so wrong on so many levels!!!
I placed an order, which did not contain any custom made items, totaling almost $200 on oct 1st. They stated that the total time for my order to reach me would be 15-17 days. When I had not heard from them by the 19th of oct I emailed them regarding my order status. They stated one item was in the warehouse, and they were working hard to ensure that I would get my order by halloween. Okay I thought, at least they were polite. On the 23nd, my order still had not shipped so I contacted them again. This time I was told that my order would ship in two days if all went well. Things didn't go well, because it's the 26th and they have not shipped my order. I emailed them on the 25th requesting that my order be canceled per their policy which states that if the shipping is delayed on an order they will cancel and issue a refund. Mysteriously, when I requested that my order be canceled per their policy, they stated that they can't because it shipped on the 23td (they same day I contacted them and they said it hadn't). My order status page still shows that my order is being processed and I have not been given a tracking number. When I contacted them via live chat to ask why I haven't been issued a tracking number and why my order still shows its being processed the representative said she didn't know and told me to contact a supervisor (who weren't in at the time) in 12 hours. Basically they are giving me a roundaround so I cannot cancel my order. This is a sham company, stay far away from them. The money you save is not worth the hassle of dealing with such a poor run and dishonest company.
I ordered 3 bathing suits in early december for a trip I was taking in mid january (more than a month later). My order number was en-uk_[protected]_627. I was told I would get my order in 7-10 days. After 3 weeks of nothing, I chatted with "peggy" who told me that I would get my order on january 1. It didnt come. So "peggy" told me there was an issue and it would be delivered january 3rd. It didn't come. I tried calling the company and the phone was busy the whole night. So I decided to go to jc penny and buy a new suit. I left for my trip and the day I came back my suits were delivered. This was 35 days later. I have been trying to return the suits ever since. No one understands my problem. No one will help me. Since I can't get through to them I have tried to have them call me... Nothing has happened. Awful experience. Please shop locally... Do not use this company... Terrible
I ordered a pair of ivory lace shoes for my wedding in a size us8. When he shoes came I was so excited. But I opened the box (which was crushed) the shoes were entirely way too big. I emailed their customer service who requested that I send in pics of the shoes and prove to them that the shoes did not fit and the shoe was the wrong size. I did as asked and still have not recieved a refund or chance to exchange for the correct size. The heel of the shoe looks like it was stretched out. After I emailed them a few more times asking what the status is, they gave the run around telling me that it is now past the allotted time for returns and exchanges. This company is the worst!! Is it so hard to exchange the shoe for the size? Now I have to go and spend more money on another pair of shoes because the cutomer service there is incompetent. They have no heart and are not willing to help their customers. I will never buy from them again!!!
This company is awful!!! I found a way to get some help though. Call them!!! Don't use the exact number on the site because its wrong (probably on purpose). The real number is 011-862-[protected]. It doesn't have a normal ring sound, its sounds closer to a busy signal sound. They panic when you call. You would have to call after 8pm est to reach them due to the time difference.
Here's my story; my 17yo daughter found the prom dress of her dreams and only wanted that one. So I broke down and decided to buy it. I signed up for their emails which stated I would get $30 off my first order and the site was offering free shipping. I had to pay extra because none of the sizes were even close to my daughter since she has a small frame. While on the site I saw a bunch of costume jewelry for 99 cents and figured I would grab a bunch as stocking stuffers. I ended up buying a total of almost 50 items. I tried to place the order but the site kept saying 'error'. The free shipping was about to end and I could not get an answer through the company's live chat or email address. When I received the email with the $30 discount it stated it was to be spread out over multiple purchase times which was not stated anywhere on their site because I made sure by reading every section over and over. So I called my cell company and added international calling (good thing or I would of been killed by the cost of the many calls I have had to make - plus I found the correct international code on verizon's site). After making them put a manager on the phone named 'steve' (probably not his real name) and explaining over and over (because no one there speaks english very well) that if they don't follow through with their statements I would go to every business agency that could and would stop their ability to sell in the us. The company relented, allowed me to email my order (which I was smart enough to pay for through paypal), and gave me the free shipping as well as the full $30 off my one order. They email me back my total so I can pay through paypal, but it was almost 4 times the amount it should of been because they stated the prices were posted wrong on their site. I called yet again and informed them that was considered fraud and they needed to give me the advertised prices. Finally they said they would honor those prices. I thought everything was going to be fine now... I was wrong!! First I get an email stating that a few of the items are no longer being sold and they have none in stock. I called yet again after I saw they were still listed on the site but instead of 99 cents, they were now $5.99. They stated someone must of 'forgot to remove them'... They are still listed there now, over a month later!! By this time, I was sick of having to call a fight for everything that they should of honored in the first place. But since I already paid and my daughter only wanted that dress, I just picked a few more of items I had already chosen (they again tried to hit me with the highly inflated prices). Once I pointed out that I chose items I had already picked so they had no choice but to follow through with that price, they completed and sent my order. I got my order and I have many missing items, my daughter's dress that I paid extra for to be custom made had only had a small plastic clip added with only 3 stitches to hold it (which broke immediately) while leaving almost 4 inches of extra material including the bone framing it had because it was a strapless dress, the dress does not look like the picture on the site and either do the jewelry I bought, all are made very cheaply to the point that the part of where the earring goes into your ear on many of the earrings is only a piece of raw metal slightly bent and i'm worried if any are even safe to wear because of high lead or other toxic metals that they are most likely made from. Yet again I called and emailed and i'm still getting the run-around!!! I have no clue when this nightmare will end!!! I just want the items I paid for so I never have to deal with these idiots again. If anyone knows where I can get this jewelry tested please post so I can make sure its even safe to have. Do your self a favor and stay away from this company!!! Not to mention all the headaches and high international phone bill!!!
Order was placed 29 days and the product has not been recieved. Several emails between myself and the company were made. They assured us that the merchandise would arrive soon. They sent two emails with two different delivery dates. After the second failed delivery I attempted to speak to an online customer service person. After several attemps i was able to communicate with one. They informed me that the dresses were not shipped. Which meant that both dresses would not arrive on time for my childrens homecoming. The company was quick to charge my account the day of the order September 15th but will not answer emails or send the product.
Very unprofessional! They give you the "run around" they were suppossed to make a tailored dress for me, and its all the wrong measurments, they said I had to take photos and submit them to get an ok to return it, but they are giving me a bogus email, I took pics and I can prove its wrong but they will not help me, I keep asking for a number and they just say the phone is busy, what kind of a business does that, then when I expressed my anger they said not to be "mighty" its a b... S... Business
The red full body latex catsuit with open eyes and mouth code # [protected] color red custom sized that I...
I purchase a dress from this company in China, thinking that I was going to have it for a ball. Nonetheless, the dress came and it was too small in the torso area. The length the dress was for someone the is about 5'11 and I sent my height of 5'5. The dress was raggedy at the hem of the dress and the material was so heavy and cheap that it was not fit to wear out. I email several times to be told there is no refund. No to mention they advertise a shawl to come with the dress and they did not send it as well. The dress cost me 176 us dollars. i was not able to wear to the ball. I am not understanding how China can take are money without any repercussion. This have to stop because many people are getting scanned by the wholesale company. I ask for my money back and the company refuse to solve the problem.
Do not order. I ordered a bleach costume off this website and it came much later then was expected, the zipper fell off immediately upon trying it on, it looked nothing like the picture. Total crap, cheap knock off. Very disapointed, I will tell everyone on the internet and real life about how much this so called company is a sad excuse for such. Order from a legit cosplay website!
I ordered my wedding dress from them on 08/13/09. Ordered white and a stock size 10. Was sent a white dress with black trim instead. I immediately contacted customer service as my wedding was quickly approaching. Instead of letting me return it, milanoo offered me 10usd. I guess they figured that only 10% of the dress had the completely wrong color. I went back and forth with them and was offered a full refund finally. Of course I never got it and they refuse to answer my emails or calls now. They said they sent it to my specifications even though I didn't request black on my wedding dress. The sash is not removable and is sewn into the whole front of the dress - a black band of trim. They are criminal. Horrible company. Recieved the dress on 09/11/09 and had to find something on ebay for my 09/26/09 wedding.
Here is a copy of my original order...
Shipping address: xxxxx janine
Your selected shipping option:
>estimated ship date for this item: 2009-09-01
>estimated delivery date for this item: 2009-09-07
Please send the dress in white with a white sash. Thank you!
Do not buy from them! I ordered 2 bridesmaid dresses from them. When they came, they were very late, lop sided and 2 sizes too small. After contacting them, and sending pictures, they still would not refund or exchange them, even though the error was very apparent. I was left with no dresses, no money and just a few weeks to redisgn my wedding. Again, do not trust this site!
I orderd a large white vinyl catsuit from this online company and they sent me a small size that would probably fit a 12 year old child. Large is 6-12, this was around a 2.
They are a china based company, when I contacted them about an exchange, possibly getting a xxl that would be around the size of an l in their size structure they told me 'we do nothing wrong, you get a large' and would'nt take it back.
Don't waste your money on these commie gangsters.
I order my cosplay costume from www.milanoo.com
And I was very disappointed with there quality.
There just trash piece of cloth. Don't ever buy from them!
Do not buy. Do not buy. We bought a wedding dress from them and am very angry. The dress didn't look like the...