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Milanoo.com
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Milanoo.com
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78 complaints
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ADVERTISIMENT
D
8:04 pm EDT

Milanoo.com - bad service

I would suggest you tell people to stay away from milanoo.com.. Also on the whois of the domain it hasnt been updatet in months.. They were also very little smart when I asked questions to them online..
They said I had to pre order everything, but in theire drop ship guide it was the opposite..

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1 comment
S
Apr 26, 2011 2:58 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I am from Russia and I own a small wedding shop here. A year ago when I was opening, I looked into many online stores that sell wedding dresses from China, I did some research and decided to order couple dresses from Milanoo just to see the quality. Making and delivery time was just as stated on their website, I got dresses in about 1.5 months. Overall dresses are OK, but it's not great. However, for such price ($90-120) it is a very good deal! They use nice bridal satin, organza, chiffon (actually other manufacturers from China that I ordered dresses from and which are more expensive $250-350 - they use same fabrics as Milanoo), there are sewn in petticoats in each dress. But tt's just all about details! Milanoo's cut and stitching is not that accurate. They use less fabrics and it is noticable in most obvious places. Lace is not that soft. Beading is not that accurate and detailed. No crystals, diamonds or rhinestones for Milanoo dresses. There are other wedding dress factories in China that make much more better quality dresses than Milanoo, but the price is higher. I can't say that my experience with Milanoo was a total disaster, I got dresses on time, quality was OK for such price. I think that people just don'w realize that they won't get $2000 dress for $100! They expect something very beautiful like they saw in bridal stores. Don't expect that! Those $100-$150 dresses look for it's price.

I'll post some pictures of the dresses I got from Milanoo.
1) Cassia, Maggie Sottero
2) RD1044, Maggie Sottero
3) Saber, Rosa Clara
4) Monalisa, Maggie Sottero
5) 1002, Sherri Hill

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B
5:19 pm EDT

Milanoo.com - fraudulent company out of china

I ordered my maid of honor's bridesmaid dress on this website, and did not realize they were in China until I got my order confirmation. Several weeks after ordering the dress I read reviews on the milanoo.com website and became terrified of what the dress was going to look like when I got it. Good thing I prepared myself! The dress' hem line was crooked and it had a sewing pin sewed inside! Also, the bottom half of the skirt wasn't sewed on, so I had to take it to a seamstress. I will NEVER order from this site again, and I WOULD NEVER RECOMMEND THIS WEBSITE TO ANYONE, EVER!

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1 comment
B
Feb 11, 2012 8:43 am EST

If you want to purchase dress online, I want to recommend Peridress to you.This is my real experience. I have an wedding dress of luxury style from Peridress! Now I just want to say thanks for making such a fantastic wedding dress! Everyone at the wedding thought it was gorgeous and that I looked really beautiful! It was the perfect fit too! I also want to thank for such a good customer service, they are the best! So you shouldn't miss Peridress.

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G
7:58 pm EST

Milanoo.com - do not send money to this company

Do not send money to this company. I have been talking to them several days and talked to amanda. She lied repeatedly and said things like "oh dear customer don't be upset." she stated that she did not know if their company has items on site. I asked her if pictures are stolen she said she did not know. Live chat does not work and they do not respond. Don't let pictures entice you because they do not have items. When I kept asking questions site went dead and chat stopped working and amanada was gone. She lied over and over again and I asked her if this is a criminal ring and she wrote "I do not know dear customer." I shop online a lot and first impressions say it all. The pictures posted are not theirs.

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1 comment
J
May 24, 2012 1:49 am EDT

The above poster is correct - milanoo.com is ran by a bunch of criminals. I placed an order and didn't receive it for 47 days. When I finally received the goods, they were so poorly made that I would be embarrassed to wear it. I tried to contact customer service for days and wouldn't get a response. Finally when I did they told me there were no refunds. I'm trying to get the charge reversed with my credit card company. They are absolutely fraudulent. Buyer beware!

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B
5:22 pm EST

Milanoo.com - please do not waste your time and money with this company

I am a very cool calm and collected person, but milanoo has just taken me out of character! I am livid. My wedding is right around the corner and I gave explicit instruction of the style of dress as well as the color I wanted. When I received my dresses they were the wrong color. I requested lilac and the dresses I received were hot pink! They instructed me to take a picture of the item and send to their dispute department. 4 weeks later, I got an email from them saying they did nothing wrong and that I would not be reimbursed my $300! Prior to ordering, I purchased milanoo's book of fabric swatches the make sure I had the right color! That was useless be cause they still screwed up and refused to give me my money back. Please dont waste your time and money with this company! I am very disappointed. I'm now trying to find dresses for my bridesmaids! This is so wrong on so many levels!

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G
6:48 pm EST

Milanoo.com - the money you save is not worth the hassle of dealing with such a poor run and dishonest company

I placed an order, which did not contain any custom made items, totaling almost $200 on oct 1st. They stated that the total time for my order to reach me would be 15-17 days. When I had not heard from them by the 19th of oct I emailed them regarding my order status. They stated one item was in the warehouse, and they were working hard to ensure that I would get my order by halloween. Okay I thought, at least they were polite. On the 23nd, my order still had not shipped so I contacted them again. This time I was told that my order would ship in two days if all went well. Things didn't go well, because it's the 26th and they have not shipped my order. I emailed them on the 25th requesting that my order be canceled per their policy which states that if the shipping is delayed on an order they will cancel and issue a refund. Mysteriously, when I requested that my order be canceled per their policy, they stated that they can't because it shipped on the 23td (they same day I contacted them and they said it hadn't). My order status page still shows that my order is being processed and I have not been given a tracking number. When I contacted them via live chat to ask why I haven't been issued a tracking number and why my order still shows its being processed the representative said she didn't know and told me to contact a supervisor (who weren't in at the time) in 12 hours. Basically they are giving me a roundaround so I cannot cancel my order. This is a sham company, stay far away from them. The money you save is not worth the hassle of dealing with such a poor run and dishonest company.

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3 comments
Aug 03, 2011 4:37 am EDT

I am so sorry for the wrong email i give, here is the right email adress you can send your order promble to, [email protected]

milanoo.com

Aug 03, 2011 3:24 am EDT

Dear Customers:

On behalf of milanoom, we truly apologize for all the unpleasant experiences you've gone through us. Please leave your order number and your problem here, we will try our best to get your problem solved in
a promt manner., so will you please kindly bear with us for a while, and we are sure to give you a reasonable solution. We are here just want to let you know that we are trying improve our products quality and service. so all your feedback will be valued..And you can also contact us by emai : [email protected]
Thank you for your patience.

Regards
milanoo.com

B
Jul 23, 2011 1:49 pm EDT

I am so sorry to hear so many bad reviews about milanoo, I looked around milanoo for some time, however, I gave up my thought since I almost did not hear one good review. But I can not afford to a $1000 dress which I just wear for some hours. One of my friend recommend me perfectweddingforever.com which she have bought a prom dress there, My dress looks awsome, very well made, and the quality is very good.I am so excite when I received her. I know quite a few girls order their dresses from China because of its cheap price. I hope my experience can help you a little. 1)when you are interest in a dress and an online shop, you should google first to see if they have a lot of bad reviews.If yes, you can not buy from there 2)ask delivery date, if they say 15 days, you should give them 30 days in your mind(donot tell them) Hope my suggestions help you a happy shopping abroad.

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S
9:32 pm EST
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Milanoo.com - ship time - 35 days!!! awful

I ordered 3 bathing suits in early december for a trip I was taking in mid january (more than a month later). My order number was en-uk_1012180355_627. I was told I would get my order in 7-10 days. After 3 weeks of nothing, I chatted with "peggy" who told me that I would get my order on january 1. It didnt come. So "peggy" told me there was an issue and it would be delivered january 3rd. It didn't come. I tried calling the company and the phone was busy the whole night. So I decided to go to jc penny and buy a new suit. I left for my trip and the day I came back my suits were delivered. This was 35 days later. I have been trying to return the suits ever since. No one understands my problem. No one will help me. Since I can't get through to them I have tried to have them call me... Nothing has happened. Awful experience. Please shop locally... Do not use this company... Terrible

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E
4:11 pm EST
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I ordered a pair of ivory lace shoes for my wedding in a size us8. When he shoes came I was so excited. But I opened the box (which was crushed) the shoes were entirely way too big. I emailed their customer service who requested that I send in pics of the shoes and prove to them that the shoes did not fit and the shoe was the wrong size. I did as asked and...

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T
11:27 pm EST
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This company is awful!!! I found a way to get some help though. Call them!!! Don't use the exact number on the site because its wrong (probably on purpose). The real number is 011-862-865554192. It doesn't have a normal ring sound, its sounds closer to a busy signal sound. They panic when you call. You would have to call after 8pm est to reach them due to...

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B
6:52 pm EDT
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Milanoo.com - order never received

Order was placed 29 days and the product has not been recieved. Several emails between myself and the company were made. They assured us that the merchandise would arrive soon. They sent two emails with two different delivery dates. After the second failed delivery I attempted to speak to an online customer service person. After several attemps i was able to communicate with one. They informed me that the dresses were not shipped. Which meant that both dresses would not arrive on time for my childrens homecoming. The company was quick to charge my account the day of the order September 15th but will not answer emails or send the product.

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1 comment
K
Dec 31, 2010 6:09 am EST
Verified customer This comment was posted by a verified customer. Learn more

share your reviews here www.milanooreviews.org

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J
9:27 pm EDT
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Milanoo.com - returns

Very unprofessional! They give you the "run around" they were suppossed to make a tailored dress for me, and its all the wrong measurments, they said I had to take photos and submit them to get an ok to return it, but they are giving me a bogus email, I took pics and I can prove its wrong but they will not help me, I keep asking for a number and they just say the phone is busy, what kind of a business does that, then when I expressed my anger they said not to be "mighty" its a b... S... Business

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2 comments
T
Dec 15, 2010 5:41 am EST

i would like to recommend ordering in Chinabuye. they ship your products fast and you can get it on time. all products are high quality and always in good condition.

T
Dec 01, 2010 11:45 pm EST

CALL THEM! Don't use the exact number on the site because its wrong (probably on purpose). The real number is 011-862-[protected]. It doesn't have a normal ring sound, its sounds closer to a busy signal sound. They panic when you call. You would have to call after 8pm EST to reach them due to the time difference.

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A
4:19 pm EDT
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The red full body latex catsuit with open eyes and mouth code # 03270001760 color red custom sized that I purchased from you arrived yesterday march 18, 2010 I was delighted that it had finally arrived. I coated the inside and my body with pjur body glide to lube myself up so the suit slid on without stretching too much or tearing. This product is oil free...

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M
2:30 am EST
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Milanoo.com - dress was defected and no return honored

I purchase a dress from this company in China, thinking that I was going to have it for a ball. Nonetheless, the dress came and it was too small in the torso area. The length the dress was for someone the is about 5'11 and I sent my height of 5'5. The dress was raggedy at the hem of the dress and the material was so heavy and cheap that it was not fit to wear out. I email several times to be told there is no refund. No to mention they advertise a shawl to come with the dress and they did not send it as well. The dress cost me 176 us dollars. i was not able to wear to the ball. I am not understanding how China can take are money without any repercussion. This have to stop because many people are getting scanned by the wholesale company. I ask for my money back and the company refuse to solve the problem.

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K
4:20 am EDT
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Milanoo.com - terrible quality and buisness in general.

Do not order. I ordered a bleach costume off this website and it came much later then was expected, the zipper fell off immediately upon trying it on, it looked nothing like the picture. Total crap, cheap knock off. Very disapointed, I will tell everyone on the internet and real life about how much this so called company is a sad excuse for such. Order from a legit cosplay website!

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3 comments
D
Apr 11, 2013 7:21 am EDT

DO NOT EVEN THINK ABOUT IT ! ! !
I ordered about 2 months ago and never show up...
Apart from that you cannot send e mail to them, no one answers on live chat and their phone is always occupied...
oh...and suddently i can't log in with any of my ''reset password''.
Someone must shut down those thieves...

L
Jan 07, 2010 8:08 am EST

I have had problems with Milanoo. They say that their courier tried to deliver the goods to my home when I was out. The courier failed to leave a card. The goods were shipped back to China. I am offered 50% refund despite the fact they have the goods back. They also want 22 more dollars to reship it but cannot guarantee the same will not occur. The emails they send are polite but theyr refuse to budge. This is unlawful in the UK and is a good example of why it is essential not to buy goods abroad over the internet, especially from China. So China gets a bad name because of disgusting business practices. It really makes my blood boil that there is no remedy.

T
Nov 11, 2009 11:56 pm EST

I ordered something from this site paid for it a month later they decided to tell me that they no longer carried the item I ordered and would refund my money. even though in between that I was told several times my item was on the way to shipping. I believe they just wanted to collect interest off my money.

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J
1:56 pm EDT
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Milanoo.com - wrong dress, no refund

I ordered my wedding dress from them on 08/13/09. Ordered white and a stock size 10. Was sent a white dress with black trim instead. I immediately contacted customer service as my wedding was quickly approaching. Instead of letting me return it, milanoo offered me 10usd. I guess they figured that only 10% of the dress had the completely wrong color. I went back and forth with them and was offered a full refund finally. Of course I never got it and they refuse to answer my emails or calls now. They said they sent it to my specifications even though I didn't request black on my wedding dress. The sash is not removable and is sewn into the whole front of the dress - a black band of trim. They are criminal. Horrible company. Recieved the dress on 09/11/09 and had to find something on ebay for my 09/26/09 wedding.

Here is a copy of my original order...
Order:
En-uk_0908141233_87
Shipping address: xxxxx janine
United states
California xxxxx
Xxxx
Xxxxxxx

Your selected shipping option:
>ems
>estimated ship date for this item: 2009-09-01
>estimated delivery date for this item: 2009-09-07

Comments:
Please send the dress in white with a white sash. Thank you!

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8 comments
K
Jul 03, 2012 2:59 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am going on 3 years and they never did resolve my issue I ordered a dress from them and they didn't send the item on time and they refused to refund my money once I asked for it back and told them that they sent the wrong colour dress. They are a bunch of thieves.

B
Jul 23, 2011 1:32 pm EDT

I looked at milanoo for a long time and almost buy my dress from them, I gave up my thought after read so many negative reviews though I think milanoo have professional and beautiful website.

I finally bought my dress from perfectweddingforever.com which recommended by my friend, it looks very nice and well made!

Besides me, I do know quite a few people that have ordered from china manufacturers like milanoo, perfectweddingforever for their wedding dresses and have got them come and were very satisfied. Most do advertise that its a designer replica and not the actual brand. Now it does take 4-8 weeks to get it in most cases as thy have to custom make it and then send it. I also know a girl that went to a local seamstress got measurements of all 5 of her girls and sent it and just got all their dresses come last week with no complaints. But again it all depends on you and what you want. If you want the fanciness at a fraction of the cost then go for it ..if money isnt an option for you then maybe not.

K
Feb 08, 2011 11:15 pm EST
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I completely agree I ordered a dress for a friends wedding and the wrong colour dress arrived and they would not return my emails and I tried to talk with them online through their chat and they would make promises and did not refund my money and stopped answering emails. I ordered from another online site and had no problems with them, but never ever would I order from Milanoo and would encourage others to avoid dealing with this company.

K
Dec 31, 2010 6:11 am EST
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see more at http://milanooreviews.org/

T
Dec 15, 2010 5:41 am EST

Never received my product that i have ordered, it is so nice i tried ordering in Chinabuye and the shipment is fast and every products is always in great condition.

T
Dec 01, 2010 11:48 pm EST

CALL THEM! Don't use the exact number on the site because its wrong (probably on purpose). The real number is 011-862-[protected]. It doesn't have a normal ring sound, its sounds closer to a busy signal sound. They panic when you call. You would have to call after 8pm EST to reach them due to the time difference.

K
Aug 31, 2010 12:14 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi everyone. It's bad that you had bad experience with milanoo.com, I guess bad luck for you.

I'm a wedding dress retailer from Russia, and I ordered two dresses from Milanoo, just to see the quality of their work. Both dresses are stunning! and look exactly like designer dresses on the picture. The quality of sewing is perfect, all the details are beautiful. Customer support is very nice, they always took into consideration my concerns and were very understanding. I recently placed another order of wedding dresses for almost $1000 with Milanoo, they offered me a 15% discount and refunded it back on my PayPal that same day.

I also ordered Lolita dresses from them, the quality is superb!

I'm a real person, and not working for Milanoo. If someone wants to see real pictures of wedding dresses I got from the, please email me at [email protected]

A
Jul 21, 2010 10:08 pm EDT

This company is a complete rip off. If you are in the US and purchase anything outside the US there is no protection to receive the goods that you pay for. This is true for the fraud that was commited by Milanoo.com.
They will certainly take your money but never guarantee your purchase. You have better odds with the lottery than with the integrity of this company. I went to their testimonials site and from the "bogus" compliments made about this company, it is strange they never show you the face of the person in their so-called pictures of individuals wearing their costumes. The compliments have to be made by the company themselves. I have to admit I was taken for my money and I should have known that if it is too good to be true then it probably is. Buyer beware, especially with this company. DON"T BUY FROM MILANOO.COM and make them go out of business.

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10:50 am EDT
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Milanoo.com - bridesmaid dresses

Do not buy from them! I ordered 2 bridesmaid dresses from them. When they came, they were very late, lop sided and 2 sizes too small. After contacting them, and sending pictures, they still would not refund or exchange them, even though the error was very apparent. I was left with no dresses, no money and just a few weeks to redisgn my wedding. Again, do not trust this site!

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1 comment
P
Mar 18, 2011 6:48 am EDT

ok people- I have heard the horror stories and almost became one myself. However, we shouldnt expect to get something for nothing. If we want a georgeous wedding gown for the most important day of our lives, we shouldnt be buying our dresses from a company in China where OUR laws do not apply. Also- they dont know how to talk or spell english. Big red flag. I ended up going to a local bridal store and found the origional designer dress on sale for $100.00. It needs alterations but at least I got to touch it, try it on and wear the REAL thing. I feel awful for everyone who was ripped off by this horrible company. They lie, cheat and steal. I would suggest a local company. Maybe your city has a second-hand wedding salon. After all, they've only been worn once. Or alot of salons have discontinued dresses or floor models. Also people rent dresses. Its better than allowing Milanoo to ruin YOUR BIG DAY! ! !

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V
5:53 pm EDT
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Milanoo.com - wrong size

I orderd a large white vinyl catsuit from this online company and they sent me a small size that would probably fit a 12 year old child. Large is 6-12, this was around a 2.

They are a china based company, when I contacted them about an exchange, possibly getting a xxl that would be around the size of an l in their size structure they told me 'we do nothing wrong, you get a large' and would'nt take it back.

Don't waste your money on these commie gangsters.

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1 comment
A
Jun 03, 2012 7:50 pm EDT

Weddingdressesgood.com offer many services and it is reliable.

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A
2:40 am EDT
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Milanoo.com - they sent me trash piece of cloth

I order my cosplay costume from www.milanoo.com
And I was very disappointed with there quality.
There just trash piece of cloth. Don't ever buy from them!

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5 comments
L
Nov 14, 2011 3:47 am EST

Oh, it is really a bad experience. But I have a good experience in buy online. I got my dreamy wedding dress from www.weddingdressesukshops.com. They are really in good quality and with low cost. So suggest you can have a look to it. It will surprise you.

Dec 17, 2010 5:41 am EST

I received my bridesmaid dresses for bridesmaids, cheap bridesmaid dresses, wholesale cocktail dresses, evening dresses, they arrived in excellent condition within 2 weeks and are absolutely beautiful. Prom dresses are really nicely made and were an excellent fit for both girls. I would highly recommend this prom dress as the price was excellent.

H
Sep 04, 2010 8:55 pm EDT
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If you notice they like to comment on their own company! They are SCAMMERS! Funny how Eastbridal is saying how happy they are that they came accross eastbridal.com.

ha! I'm gonna make sure I let everyone know on any and EVERY review for Eastbridal.com I can find, so other people don't waste their money for nothing!

H
Sep 04, 2010 8:53 pm EDT
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Whatever anyone does.. DO NOT ORDER ANYTHING OFF EASTBRIDAL.COM! They are scam artists! I ordered a dress from them in March and it is now September and I still haven't recieved my dress nor refund. I was going back and forth emailing them (because there is no number) trying to get my refund.. and now no one will answer me. THey change domains frequently... TOTAL SCAM ARTISTS! Save your time and money and order from some where else!

G
Sep 11, 2009 6:05 pm EDT

I brought four bridesmaid dresses from them and they look nice but looking closer i found some material not sewn together o ne with a pib holding two bits of fabric together. Also you can see sewing holes. Poor quality as it's just the material you wanted but stuck to different pieces of material. Also everything is attached by one stitch and you can see where they haven't even cut the material properly just basically bunched it together and cut so it's all jagged! So dissappointing.

They offered me $25 but what is that in England these days!

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M
4:55 pm EDT
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Do not buy. Do not buy. We bought a wedding dress from them and am very angry. The dress didn't look like the picture at all. The materials was very heavy and thick, making anyone wearing it look fat. Customer service was terrible — couldn't return dress even when we offered to pay shipping. Worse customer service — if you can even reach them. They don't answer emails / phone calls.

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Milanoo.com contacts

Phone numbers

+86 28 6555 4191 +86 28 6599 0139 More phone numbers

Website

www.milanoo.com
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