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CB Appliances Miele Complaints #2-21
Miele

Miele review: The most disappointing service I have received in Quite awhile.

D
Author of the review
9:16 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I own a kitchen and bath remodeling company and have worked in this industry for over 25 years. This is, without question, the most disappointing customer service experience I've had from an appliance supplier, manufacturer, and installer.

A specification sheet provided for a Miele double oven contained incorrect dimensions. Those dimensions were provided as part of the appliance specifications and were used during the design and construction of a custom kitchen, ultimately resulting in approximately $15,000–$20,000 in additional costs for our project and cost us the opportunity to earn a positive Google review on an otherwise outstanding kitchen remodel.

Mistakes happen. What has been unacceptable is what followed.

Over the past nine months I've repeatedly requested meetings, asked to speak with decision makers, followed up through emails, phone calls, text messages, customer service, local representatives, and even national representatives after meeting them at KBIS. Despite repeated assurances that someone would follow up or help, no one has accepted ownership of the issue or worked to bring all parties together to reach a resolution.

Every communication, email, text message, specification sheet, and the installation process has been documented. My goal has never been to attack anyone publicly. I've simply wanted the companies involved to acknowledge what happened and work toward a fair resolution for both my company and my client.

Unfortunately, after almost 10 months, I feel compelled to share my experience so other contractors and homeowners understand how this situation was handled. I sincerely hope someone from Miele with the authority to resolve this reaches out. If that happens, and a fair resolution is reached, I will gladly update or remove this review. Until this matter is resolved, I have chosen to refer 5 different clients to other appliance suppliers and will continue to do so. I just sold a $7k Kitchen and bath design yesterday that will involve roughly $50-$75k in appliances and it saddens me to have reservations about specific manufacturers. However, I must protect my relationship with my clients.

Recommendation: Be sure to document well, screen record, and record all conversations. Seek legal advice on how to do so. They may save you in the long run. I can find no way to do a google review for Miele. I hope the world can see this one.

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  1. Miele Contacts

  2. Miele phone numbers
    800 224 4666
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    50%
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    Germany
    8800 200 2900
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    +1 (866) 694-5851
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    +1 (800) 999-1360
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    Technical Service, USA
    +1 (800) 565-6435
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    50%
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    +34 902 398 398
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    100%
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    +86 400 630 6306
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    Brazil
    More phone numbers
  3. Miele emails
  4. Miele address
    9 Independence Way, Princeton, New Jersey, 08540, United States
  5. Miele social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 21, 2026
  7. View all Miele contacts
Miele Category
Miele is ranked 8 among 270 companies in the Appliances category
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