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1.6 309 Reviews

Midas Complaints Summary

49 Resolved
260 Unresolved
Our verdict: With Midas's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Midas reviews & complaints 309

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3:10 pm EST
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Midas fraudulent billing and gouging

My Honda needed a muffler repair that was completed on 7/16/09. The final price of repair was substantially higher than estimates I got from other Albany area Midas dealers. My son went to this dealer simply because this location was the closest to him. He assumed repair would be close to the estimates I obtained. I was shocked when I saw the final bill. I spoke with manager, Mark, that afternoon. I told him I disagree with the repair price. It was $80 above other estimates. He did not accept my reasoning. he hid behind the veil of “each Midas repair can mark prices up at their will.” He blew me off spouting gibberish. I investigated. These facts were presented verbally to Mark on 2 occasions over 1 month. In the last conversation, he stated that if a refund is to be issued, the owner Kent Smith needs to authorize it. No monies were refunded. Local MIDAS repair centers confirmed that there are 2 ways of repairing a 1999 Honda Civic muffler. I cite prices I canvassed from 3 other local Albany Midas centers. Choice #1 1999 Honda Civic 4 door has a Midas muffler WITH THE EXHAUST PIPE WELDED/ATTACHED for $129 part # 241224. They charged 153.95. Choice #2 The same repair may be accomplished by using muffler part #152015 for $89 and an attachable exhaust pipe part #320275 for about $40. The price from repair was 49.95. The total price of #1 and totals of #2 are about $129. This sheister billed for the complete unit 241224 (#1) that has the exhaust pipe as an integral part of the muffler assembly AND the exhaust pipe from #2. He fraudulently billed for a product that was never installed. He also price gouged me by selling products that are NOT competitively priced for this region. Refund was obtained by taking owner to small claims court.I showed up, he did not even bother.On the refund check he mocked me by writing, "REFUND FOR CHEAP CUSTOMER." He was wrong, with no remorse. Shame on him.

This Midas repair center committed fraud by billing for UNINSTALLED part.It also marks up products more than 20% from similar Midas franchises in this area. Settlement of claim required small claims court. The owner, Mr. Kent Smith is arrogant and without remorse. I would avoid this repair center at all cost.

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m.cruz
HOUS, US
Apr 04, 2011 4:54 pm EDT

My sister and i came in and try to get some tires.. from this people... but when me and sister came in the manager whos name is Robert and a chinese guy or vietnamese guy was playing around sooo much in front of people and did not even try to get their customer taking cared off. they were talking soo much dirty stuff to me and my sister that we are beautiful and if we want to getsome of work done personally they both can come to our house and get it done not only car but our body too... thats was sooooo un professsional of them and just then just started laughing and giving each other high five... that was on Saturday in the morning... April 2, 2011.. they were so gross.. wont stop listening to what we have to say so we just left and told us to comback and they want some beautiful women to look at than ugly ### man that works there.. this is infront of other customers.. i dont think that that should have happened and not talk llike that to customes... i made sure i got the managers name but the vietnamese guy i did not get his name.. i even ask who the owner is but he told me they are the owner... i know they have an owner of the place

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Chester
, US
Dec 09, 2011 1:38 pm EST

Poor workmanship, used parts, negligent management, worst rating with the Better Business Bureau. Company does not honor warranty.

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Ricardo
, US
Nov 15, 2010 11:39 am EST

Called this place of business to make an appointment 2 times and was told one was not needed. Was advised to just bring the car in and "due to the economy when you take the time to come here we'll make the time for you". I left work early, drove 10 miles out of my way, arranged for a co-worker to meet me there to have her car serviced too, only to be turned away. I would say do not go there without an appointment, or commitment, but I felt they committed only to turn us away.

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Vand
, US
May 13, 2009 3:40 am EDT

Midas Auto Service Experts did an oil change on my vehicle and approximately eight (8) days

later I had no oil in my vehicle. Prior to this, my vehicle was in excellent running condition -

it niw needs a NEW ENGINE. They also did a tune-up and messed that uo too - they

did not see a clogged PCV valve. They feel they put the wrong spark plug in and that caused

the problem but will not take responsibility for the lack of oil in the car. I also wrote to Midas

Customer Relations in Itasca IL and I have yet to get a response from them.

Their motto is 'Trust the Midas Touch, " - go figure.

Any assistance you can give would be greatly appreciated .

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Tech12
Bellingham, US
Dec 09, 2012 11:34 am EST

I recognize those part #'s ! One is direct fit with the low hanging and always rusted out connector pipe and the other is just a muffler. People don't understand that exhaust more often rusts from inside out, and if you the customer has x-ray vision then yes you could get a good phone quote... Uh but nobody has that power. Bring your POS in for inspection and leave your phone number, say yes or no to the quote and thank you at the end of the deal. That's it! Yes I'm sure this owner is making millions one small piece of exhaust pipe at a time.

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Never Going Back
Roseville, US
Jan 04, 2011 12:29 am EST
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Midas has very poor customer service! They are rude! Especially in Roseville, Ca, on Foothills Blvd.

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Kentsmith1
Queensbury, US
Oct 04, 2010 8:51 pm EDT

My Name is Kent Smith. I am the owner of this and many other Midas Auto Service Centers. This customer is totally unreasonable. He authorized the work. We perfomed the service with honesty and integrity. The job was done without issue and to the highest standards of service and quality. He then started calling around to get phone quotes to see if he could squeeze us for a few bucks. In the end, we are the same price for written estimates not "phone quotes" as every other Midas and competitor repair shop in the area. Phone quotes for exhaust repairs are not exact and most "reasonable people" realize this. Yes, he is a cheap customer. We have been in business 54 years. I have been part of the Midas Program for 32 years. We have a A+ rating with the Better Business Bureau. We are a AAA approved facility and recently won Dealer of the year with Midas international Corporation. I am extremely proud of our record. If you own a business avoid this customer at all costs.

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3:20 pm EST
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Midas overcharging

These guys told me that a MAPP sensor would cost me $150. The NAPA truck arrived to deliver the part as I waited. A quick call to the NAPA dealer revealed that their RETAIL/ Joe Customer list price
on the part was $30.
When I called the manager to complain about being charged this much, his response was "When you go to 7-11 to buy a gallon of milk, you pay more though, don't you?"
My response? "Everyone in America knows the price of a gallon of milk- I bet the less that one percent know the price of a MAPP sensor for a four-cylinder Chevy Cavalier!"
His crafty little response was- "But if you go to 7-11 because it's the only place open late at night, you have to pay more for the convenience."
I told him, "Had I known I was "inconveniencing" you guys to the tune of $120 for having a part delivered, I would have picked the damn thing up myself!"

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10:49 am EST
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Midas bad service

My car was having trouble starting. It took me about 5 times to try and start the car before it would go. So I took it in to Midas and they claimed it was faulty spark plugs. Ok, so I got those replaced, along with rotors and brake pads. Next day, same exact problem. I go in again, and this time they tell me it won't start because of the fuel pump. They claim they need to replace the entire fuel pump, fuel tank, and filters. After spending over $1, 000 there, I tried my car again the next day. SAME problem. Only this time, my car is flashing the "battery" light. Which, by the way, supposedly they checked at Midas and told me it was fine. They never fixed the problem, charged a huge sum of money, and now I have to find someone who can actually do their job.

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Walkinbyfaith7
Las Vegas, US
Apr 04, 2013 9:19 pm EDT
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I bought a living social deal for "free" oil changes plus extra free or discounted prices for 25$- I was sold. We went in yesterday and they insinuated WE were trying to scam THEM with the punch card we bought in which THEY offered on LS. WTHeck? After getting passed that, they claimed they couldn't/wouldn't change the oil in our new car because it was "unsafe" to drive and needed repairs before it could even be considered for an oil change. Needless to say we didn't buy the BS, and left.

The next day we took the truck in (should've known better to go back), they took the truck back and claimed my truck only took synthetic oil; which again BS from them. I've never put synthetic in my truck and didn't want the synethetic. They said it was the only choice and put it in anyway. They charged us 42$ for the 7 quarts of synthetic that I didn't even want. They charged for the filter that on the punch card clearly stated the filter was included. The only thing we expected to walk out paying was taxes and disposal fees. Instead, with our "free" oil change coupon we walked out paying 40$! Just for oil and a filter!

I disputed the charges and the guy behind the counter didn't care about a thing I said, in fact he was messing around on the computer while I was trying to get answers from him. He obviously didn't care and probably was happy that they got away with scamming yet another customer. I was pretty livid walking out. No care for the customer, just bringing in money and ripping people off.

We will never return and hope to gosh living social refunds our punch card vouchers; they're completely worthless.

I highly recommend finding an honest auto shop. We love Sun Auto (we go to the one off N Durango and 215). They're honest and treat loyal customers well. I'm disappointed in my self for getting a flashy deal over our regular shop. Shame on me for straying away and shame on Midas for the bad business they conduct.

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ripped of 2
Davenport, US
Feb 22, 2011 11:34 pm EST

Not only do they rip customers off, they also rip off their employees, too. They misadvertise wage rates to get a prospective employee in the door, then they stick it to you. All that frosty talk about 32.00 an hour, benefits, etc. The flat-rate that a technician should get for a job perfomed is reduced so you would actually only make half of the wage advertised. Also, you have to do the job of a service advisor as well and not get paid for that. The service writer is too busy having coffee and catching up on that latest soap opera.

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7:08 am EST
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Midas rip off

What a rip off!

I went in to get my car's front brakes changed. The manager suggested the basic change of pads with what seemed a reasonable price. However, shortly after they disassembled the wheels, they came back indicating that the car needed new rotors due to heavy rusting. The manager used the computer to prove that they could not be resurfaced. When I asked him for the price, he said quoted a number that seemed high and I asked for the car's factory parts. He then indicated that it would cost significantly more as the dealer charged very high prices. So, I authorized the used of after market rotors and pads. Paid over $500 (which included an oil change for $19.95). During the "inspection, " the manager claimed that there was a fluid leak in one of the rear seals. I told him to leave it as the car was under warranty.

After the breaks were done, I took the car to the dealer to get the warranty repair done on the differential seal. Much to the dealer's and my surprise, there was no leak where MIDAS said there was and the dealer found that the oil drain was loose and leaking the freshly changed oil.

I took the opportunity to ask for a quote to change the front brakes and to include brand new, factory authorized rotors. The quote was $329. Not the nearly $500 I paid MIDAS.

When I called the manager at the location where that provided the service, he basically talked bad about the Jeep dealer and referred me to a MIDAS 800 number which does not get you to a human being.

MIDAS is simply dishonest! It's a rip off. KEEP AWAY BY ALL MEANS.

DAMAGES:

So far it cost me nearly $200 more than necessary to change front brakes. Hopefully these brakes will function properly for a while.

Also, my car could have had significant problems had the oil cap issue not been noticed.

Hopefully this MIDAS location did not fool around other parts of my car just to break them and cause me to bring the car back in.

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kccoco
, US
Oct 18, 2009 9:52 am EDT

Went to have brakes done, They told me I needed complete job all around paid four hundred dollars, took the car back two days later, brakes still not working right claimed they fixed and took it back again after that to the Lee's summit location and they claimed they fixed the problem took back to them one week later same problem and still not fixed, The people that work there are very unskilled and just rip women off! Ladies beware of this business I ended up paying all over again for the problems they created by there unskilled workers !

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3:54 pm EST
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Midas overcharging

What a rip off!
I went in to get my car's front brakes changed. The manager suggested the basic change of pads with what seemed a reasonable price. However, shortly after they disassembled the wheels, they came back indicating that the car needed new rotors due to heavy rusting. The manager used the computer to prove that they could not be resurfaced. When I asked him for the price, he said quoyed a number that seemed high and I asked for the car's factory parts. He then indicated that it would cos significantly more as the dealer charged very high prices. So, I authorized the used of after market rotors and pads. Paid over $500 (which included an oil change for $19.95). During the "inspection, " the manager claimed that there was a fluid leak in one of the rear seals. I told him to leave it as the car was under warranty.

After the breaks were done, I took the car to the dealer to get the warranty repair done on the differential seal. Much to the dealer's and my surprise, there was no leak where MIDAS said there was and the dealer found that the oil drain was loose and leaking the freshly changed oil.

I took the opportunity to ask for a quote to changed the front brakes and to include brand new, factory authorized rotors. The quote was $329. Not the nearly $500 I paid MIDAS.

When I called the manager at the location where that provided the service, he basically talked bad about the Jeep dealer and referred me to a MIDAS 800 number which does not get you to a human being.

MIDAS is simply dishonest! It's a rip off. KEEP AWAY BY ALL MEANS.

DAMAGES:

So far it cost me nearly $200 more than necessary to change front brakes. Hopefully these brakes will function properly for a while.

Also, my car could have had significant problems had the oil cap issue not been noticed.

Hopefully this MIDAS location did not fool around other parts of my car just to break them and cause me to bring the car back in.

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bobeebuzz
, US
Jan 07, 2021 5:45 pm EST

was charged 635.99 for a fuel pump that is aviable at Auto Zone for $204.57 . Midas told me it was a ford OEM but after looking up the part No. FG1150
it turn out to be Delphi fuel pump, that is sold on line for around 2 hunded dollars . i call them and they said that Midas makes the priceing, so with 2 hours of labor at $140.00 an hour
plus tax it came to $973.16 . i think that is over charge, you can look it up, my car is a 2001 Ford Taurus LX V6 182 3.0l OHV, also Advance auto was going to give me 25% off if i ordered it
online, the part no. is FG1150, and to top it off they made a mess out of my carpet...not happy with Midas and will not return...

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2:26 pm EST
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Midas poor service

November 3, 2009.
To whom it may concern:
Hello, I am sending this letter in regards to the service I received on October 26, 2009, at approximately 6 o’clock pm. I entered the shop and asked the gentleman at the front counter if there was a charge just to check to see if my back tire on the passenger’s side had a slow leak. He informed me that there was no charge to check the tire, and that they would be more than happy to do so. I waited in the shop for my tire to be checked and about thirty-five to forty minutes later a mechanic came back in and asked me if the blue ford escort zx2 belong to me, and as I nodded my head yes, he then informed me that the total was $21.77. With a look of confusion on my faced I asked the mechanic, “Why am I being charged for something if all I asked for was for it to be checked?” The mechanic replied to me, “Well ma’am there was a nail in the tire and that’s what you’re being charged for. If you like I could get my manager for you, or we could just put the nail back in the tire if you don’t want to pay for it.”
As a senior attending the University of Cincinnati, Vice President of Communications for the National Pan-Hellenic Counsel, Financial Chair of Sigma Gamma Rho Sorority Incorporated and a Major Mentor for incoming freshmen, I was offended. In my three years attending this Midas shop, located at 2612 Reading Rd, Cincinnati, OH. I have never been spoken to in that manner. I am a valued customer who has spent well over $3, 000 with this company, and I have admired the staff who has worked at this specific location for the past three years, with the exception of this one incident. I will not spend my hard earned money with a business whose employees speaks rude and sarcastically to paying customers. October 26, 2009, was the last time I will spend my money with any Midas companies and I will be sure to share my experience with friends, family and colleges because this type of service is unacceptable.

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JaY_Tee
Mississauga, CA
Apr 14, 2011 5:26 pm EDT

If this is the standard of MIDAS employees communication (as I can very well see by the comments from Mr. Moderator1) I would never ever think of going there. I was thinking for trying them for the first time but luckily I read this post and off I go. Its not about how cheap (or competative) the repair was, its about honoring your word, If the front desk says there will be no charge for inspecting that should've been honored. And if they noticed/figured out the problem they should tell/ask the customer if he wants it repaired or not.

Its only about basic customer satisfaction and MIDAS like all other so-called successful businesses (which faded away with time) has forgotten its US the customers who make them successful, not there egoistic approach and 'we are always right' thinking.

And MIDAS for heavens sake please try sending your employees for some communication skills course, it will sure help yo in the longer run before someone (as stupid as Mr. Moderator1) posts such replies with such insulting and derogatory langugae. SHAME ON YOU!

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Moderator1
None of your Business, CA
Feb 03, 2010 9:31 pm EST

I'm sorry but your ### about $20.00 to fix a flat. In my 22 years of employment at "MIDAS" nobody has ever disputed a simple tire repair. Do you need your hand held through the whole process of checking your tire, told whats wrong with it & given an estimate? For a simple tire repair? You think after saying you waited 35-40 minutes, you could of spoke up & asked whats going on. It does'nt take that length of time to figure out for yourself, that it should'nt take all of 5-10 minutes to see if there is a nail in your tire. What relevancy does where the hell you go to school, or where your a so called chairperson have to do with a trip to a repair shop. Are you a superior human being as compared to the rest of the working class? You should be thankfull that the technician took it upon himself to get you repaired as quickly as he did, for a nominal fee of $20.00. Having spent the so called $3000.00 at that location, you think you may have had a flat tire repaired before, or educated yourself on what that entails.
Its bad mouthing consumers like you that make our industry look like a bunch of crooks, when all that happened is you got a quick, efficient repair at a competitive price.

Come on...### about a tire repair...Who knows what kind of crooked thing you do for a living.

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7:35 pm EDT
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Midas cheating

I went to Midas in Federal ways, WA for the brake pads change for my car. Midas told me that I have to change the new Rotor too. I told them ok which cost me $XXX. I don’t know much about car but the “New” rotor look rusty. Midas told me that is normal for new break rotor. 2 month afterI needed to sell my car. The buyer want to have the car inspect at the dealer in Renton, WA. The dealer told me that My “New Rotor” was in fact old and thin. The dealer showed me the Actual “New” one also. I went back to Midas and complained to the Manager. The manager agreed to get me the Actual New one but don’t want to talk about why Midas Ripped Me off earlier.
JHG
Federal ways, Washington

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Moderator1
None of your Business, CA
Feb 03, 2010 9:35 pm EST

Ooooo, that whole complaint made sense.

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9:49 pm EDT

Midas extra services

I went to Midas for just a oil change for 19.99, I was told I need a new air filter and I
know what a air filter cost so I said they could change it. When I got the bill it was for
46.20. They have charge me 19.99 for a air filter and 2.00 for service. Come on, even
I know that a air filter is a lot less then 17.99 and the labor in is nothing. I know this
because I went to Advance Auto for wiper blades and ask how much a air filter for my
car is. Three customers in the shop at the time thought that what happen to me was
really bad and one left without service.

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Moderator1
None of your Business, CA
Feb 03, 2010 9:40 pm EST

Nobody held a gun to your head & told you that you need to change your filter. Next time get your own fingers dirty & change it yourself. Better yet put the $2.00 in your fuel tank & drive to Advance Auto & waste your own time. Fool.

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2:32 pm EDT
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Midas coupons are worthless

Do you have a Midas coupon? It's probably worthless if you do.

No matter what it says, Midas is smarter than you and they'll prove it on your final invoice. Say you need brake service, typically a $210 service to get new pads and the rotors turned (smoothed out). The $210 is an industry standard and - for example - my invoice said the brake pad service cost $124.95 (parts and rotor turning not included), but then they slip in their own sneaky little line that says "Savings-$25 Off". Guess what, the total STILL adds up to $210.

Did you catch the trick, the dishonest little scam? Try to figure it out before reading on, because I missed it at first...

Well, their sneaky coupon bars you from using ANY advertised coupon (only "one per visit, " per the fine print)! This means you get the same competitive price as say, the OEM dealership which I would prefer due to technical expertise with the brand's own vehicle, but Midas reels you in with coupons that will NEVER, EVER work. How's that for savy and yet entirely unethical business? Ugh. And if you try to use your own coupon, they sound really generous and state they gave you an even better coupon and discount which now you know, is a complete lie that they expect you to fall for. Use a credit card if you know what I mean and never use cash at Midas "just in case".

Note: Watch out for the bogus "Shop Costs" they slip in. It's for that $12.83 roll of paper towel they used.

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Tech12
Bellingham, US
Dec 08, 2012 10:22 am EST

Who said $210 is standard? Shop supplies saves you from a list of stuff they use but don't charge you for the entire container. Brake cleaner, caliper lube, brake fluid, wheel bearing grease ect...

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Paul Duddy
West Bridgewater, US
Apr 03, 2010 8:06 am EDT
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The invoice says $307 for front and rear brakes. How much do you want to pay? This seems like a bargain. Looking at this invoice I would say this customer is the unreasonable one. If you want cheap brake service, go to a gas station.

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Midas rip off and employees don't know what they r doing

I have always taken my vehicle to another place for oil changes. Well I was in a hurry and thought Midas would be a little less time consuming. I was wrong. I went in for a $55 synthetic oil change and left without my oil change and a $150 tow bill and $550 for a new oil pan.

When Midas on the corner of Hilliard Rome Road and Nike Road went to take out my oil plug they ended up striping my oil pan and then tried to blame it on the place that has changed my oil for the last 4 years. Then then manager had the nerve to bad mouth the other company and say that they did it and that the manager of the other place didn't know what he was talking about. Honestly if the other place did something and messed it up then 3 months ago I would have had problems.

I feel that Midas just hires people who are off the street and maybe fresh out of automotive school.

I will never go there and I will be sure to tell everyone not to ever go there!

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Midas Beware

On August 7, 2009, we took our Toyota Corolla to Midas Pikesville for an oil change and asked them to look into oil leak problems that we were having. They did the oil change and reported they couldnt tell what the problem was since the engine needed to be cleaned. On August 12, we brought the car back in for them to clean the engine and tell us the problem. They told us the problem was there were multiple leaks and gaskets needed to be replaced. We told them to go ahead and fix all the problems. They assured us that all the work that needed to be done was done. Less than a month later, we were driving on the highway when the engine seized up. Maven Motors, a local auto shop, towed the car to its facility for $75. They told us there is almost no oil in the car and that is why the engine seized up. We went back to Midas, Lynn Armstrong, General Manager of the Pikesville location. Midas sent a mechanic to Maven Motors and checked out the car and claim that the engine seizing up was due to an internal engine failure. When I asked what that meant or could she be more specific as to what the problem was, she was unable to do so. The engine in the car is dead and needs to be replaced (est $3000). There should be lots of oil in the car less than 30 days after an oil change and supposedly fixing of the oil leakage problems, but the mechanic at Maven Motors said it barely registered anything on the dipstick. Midas refuses to take responsibility.

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James ba
Baltimore, US
Jan 16, 2013 7:58 am EST

Why don't you mention the fact that you put well over 1500 miles on it after the oil change. That there was black blow-by on the back of your bumper which indicated oil burning from the combustion chambers / cylinders of the engine?

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Tech12
Bellingham, US
Dec 08, 2012 10:56 am EST

You know that little oil light on your dash? Yeah. Maybe your engine was burning oil and had so many leaks from "blow by" or high crankcase pressure? I don't think that you should be told to check your oil before going on trips right? Nobody does it. That's why we invented a tire light because nobody checks that either.

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3:37 pm EDT
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Midas worst there is

I hate the service at Midas Auto Service Center. They are the ultimate rip offs. They have no idea what their job is I am really disappointed with the experience I had with them. I a sure that I will never return there to get anything done not even to fill gas. I really ate them and make sure tat no one from my family or any of my friends ever go there. I don't want them to waste their time and money there. My wife had taken her car here for a service. She had no repairs to do. Everything was fine. When she went to pick her car up they told her that the repairs were done and gave her a bill that really shocked her. She called me up I went there immediately and asked them to cancel the charges of the repairs as we did not ask for it and if they wanted they could take the part back and give us back our apart. But they did not agree and were very rude. It was pointless arguing with them I will not go here again. Stay away from Midas. It is the worst there is.

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Tech12
Bellingham, US
Dec 08, 2012 10:14 am EST

Learn to spell PLEASE. Plus Midas doesn't sell gas.

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Midas innappropriate touching

When my wife took her car to this location and got an oil change on my white chevy tahoe, the service writer proceeded to put a finger in her rear end and then told her it was dry and it needed some stay lube in order to keep it from getting stiff, and to top it off the service tech also polished her head lights which was strange... When she told me what they did I was appaulled considering we were married for 13 years and that they would put a finger in her rear end and insist that it was dry. I find this method of conduct completely innappropriate and I am appauled that they ddin't even give the courtesy of a reach-around which is a common way to inspect fluids in a car! I couldnt help but be angry!

Never NEVER let your cheating wife goto any Midas!

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Tech12
Bellingham, US
Dec 08, 2012 10:48 am EST

No dude, same thing happened to me at your wife's job.

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Paul Duddy
West Bridgewater, US
Apr 03, 2010 2:28 pm EDT
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You should write for the Tonight Show. Very funny. Not exactly sure this is the forum for this type of comedy.

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Moderator1
None of your Business, CA
Feb 03, 2010 9:57 pm EST

Good one!

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Midas messed up my entire break system

While I was at a Ross one day, a person approached me and asked me if I wanted to buy 4 Services for $30.00 from Midas in Glendale, CA. Each service included an oil change, topping fluids if needed to be, etc.

November 18, 2008, I took my car for the first Service, which they did. At that time THE MANAGER, YURI STAIN was extremely nice and helpful. He actually texted me after I had left to personally thank me for coming into MIDAS. He said that he usually sends out e-mails but this time he send a text. Little did I know his reasons behind it. Being naive I responded, saying that I appreciated their service. Then he texted me asking me out and I told him that I have a boyfriend and he replied: "EVEN BETTER!" I thought that was very unprofessional because I did not give him my cell phone number for personal reasons and he had no right to use it to his advantage and especially texting me from his personal cell phone, but I just brushed it off. He still had the nerve to call me a couple of days later and tell me that if I had any friends, I should recommend Midas in Glendale. I said I will and ended the converstation.

My parents went on a trip to Lake Tahoe with my car and came back and my car started having problems. My brakes weren't working properly. The car would slow down even if I wasn't pressing on the brakes or the gas! That problem went on for a couple of days until my car would just stop on an even rode even when I wasn't pressing on the brake! The next day my brakes started smoking! I pulled over and called my boyfriend! He came, took the car and he said that my brakes were probably worn out and he is going to change them. My boyfriend's uncle has a car body shop and my boyfriend has been working there since he was 12! He is 32 now! He did change them because they had worn out; however, he said the car is still not running right and that we should just take it to the Toyota Dealership first thing in the morning. We did that and I had to leave the car at the dealership for a day.

The next day when we went to pick up my car from the dealership, the master mechanic explained to us that someone put a different fluid in the brake fluid, which completely messed up the whole brake system, he said it is going to cost me $3500 to fix the problem. Even though my car was still under warranty, he said that since the oil change was not done at the dealership, the warranty does not cover that and since Midas had worked on my car previously I needed to speak with them. I immediately called Yuri and told him what had happened. He told me to bring the car so they can inspect it.

I took the car to Midas and the mechanic there "inspected" my car and said that it is not their fault and they are not responsible for what had happened. Yuri said that since my boyfriend had changed my brakes, he is the one who is responsible for it. I did explain to Yuri that the reason my boyfriend even changed my brakes was because the car was already having a problem, there was smoke coming out of my brakes. I told Yuri that the problem occured before my boyfriend changed my brakes. I also said that if I knew my boyfriend had put fluid in my car, I would not even come to Midas and if I was trying to blame it on Midas, I would not have even mentioned that my boyfriend changed my brakes, he could have simply changed them back! I also explained to him that the very next day we took it to the dealership and they discovered the wrong fluid and that my boyfriend had not put any fluids in my car and that all he had done was changing my brakes.

I also told Yuri that under the service it says (as I showed him the little brouchure with the details that I had received from the person I had purchased it from) that if the fluid is low Midas will "top it off." I told Yuri that my brakes were worn out, which meant that at the time I had taken my car to Midas my brakes had already been worn out, which meant the brake fluid was low, which obviously meant they "topped it off." Yuri said that that is not true and I cannot bring the car back to Midas after 1000 miles and tell him there was something wrong with it. He also said that if there was indeed the wrong fluid in the brake fluid, the car would have started having a problem after driving 60 miles from the moment the wrong fluid was put in. I explained to him that the reason I brought the car back with so many miles is because my parents went to Lake Tahoe, which is 500 miles away from my house one way!

I called the master technician at Toyota and he told me that it is NOT TRUE that it only takes 60 miles and he also told me that it can take 10 miles or 5000 miles, he said that no one can predict that! He also said that I should ask Yuri where does it say exactly how many miles does it take for the whole brake system to give up? I hung up the phone with him and I told Yuri what the master technicial had told me and I asked him, where does it say that? Yuri said that I am right it doesn't say anywhere how many miles it takes for the brake system to completely fail, but from his personal experience he knew that! I told him that his personal experience is not good enough evidence for me! He still insisted it wasn't their fault and he said they cannot do anything about it. I knew that this conversation wasn't going to go anywhere, so I left Midas extremely dissapointed and upset!

So here I was stuck with having to pay $3500 because of Midas! I was extremely upset and I called their corporate office. I told them what had happened and they told me that they will look into it. The next day Yuri left me a voicemail that their corporate office had called him and that him, their corporate office and their lawyers are standing behind their innocence and that they wish me luck with my car and that they advise me to fix it as soon as possible because of the break issue that I had. That's great, so the corporate office obviously didn't even care enough to investigate the issue, they simply took their manager's side! Is this really the way to do business? I made I complaint with the Better Business Bureau and the Bureau of Motor Vehicle Repair; however, that led me to a dead end as well!

All I received from both bureaus was a letter stating that they have tried to contact Midas; however, they haven't received a response from them! Wow It seemed like no one was able to help me and hold Midas responsible for completely messing up my WHOLE BRAKE SYSTEM! There was nothing else to do! I spoke with a lawyer, which was my last alternative, but he advised me not to sue Midas because it might take a long time and if I did not win, I would end up spending more money and I should simply fix my car! Great no one was willing to help!

At the end, I ended up fixing my car, paying for getting it fixed considering that I did nothing wrong! Midas (considering the fact that they supposedly SPECIALIZE IN BRAKES!) in Glendale, California did something wrong and did not even try to take responsibility for their actions! The lesson I learned is DO NOT EVER EVER EVER AGAIN GO TO MIDAS! I also learned that by trying to save some money by purchasing 4 services for $30 instead of getting my oil change and services at the Toyota Dealership like I had done in the past for $70, I ended up having to spend A LOT MORE money! I do understand that companies make mistakes! I mean no one is perfect, we are all human beings, but you know it will be nice if they actually take responsibilty for their mistakes!

EVERYONE NEEDS TO BE AWARE OF MIDAS, ESPECIALLY THE ONE IN GLENDALE, CA! DO NOT TAKE YOUR CAR THERE UNLESS YOU ARE WILLING TO SPEND A LOT OF MONEY ON FIXING YOUR CAR ONCE THEY MESS IT UP! AND BELIEVE ME MIDAS AND THEIR CORPORATE OFFICE WILL NOT AND I REPEAT WILL NOT TAKE RESPONSIBILITY FOR THEIR ACTIONS AND DEFINITELY NOT EVEN CARE OR BOTHER TO ACT UPON THEIR MISTAKES!

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Tech12
Bellingham, US
Dec 08, 2012 10:11 am EST

Yes but you can't prove they messed it up! Otherwise that lawyer would've been your new best friend. Brakes don't smoke when pads get worn out. Did that body shop have a brake lathe? Did your boyfriend loosen the bleeder screws when he pushed the calipers back in? You have no idea, plus boyfriends don't lie right? Yes what a d-bag for asking you out via text.

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Midas EMPLOYEE TREATMENT

MIDAS MUFFLERS' treatment of employees is unbelieveable! MIDAS make you feel that you are just so valuable. When the time comes for advancement, MIDAS chooses the "kiss ###" non-honest employees and the honest/non-"kiss-###" ( the one MIDAS made feel so valuable) gets stomped on!
The "ruder" ya are & dis-honest with customers = advancement is in line for you!
Always keeping tabs on paychecks ~~ no matter how many years 15+ you have in & cutting your pay saying " you make to much money" over so-so" whos been with the company for LESS THAN A YEAR! Have you ever heard such insane reasoning!

Considering a career with MIDAS ? == If you are HONEST & DEDICATED ======THINK AGAIN!

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davidc1886
Evansville, US
Sep 30, 2014 7:37 pm EDT

I work at Midas (who advertise all locations have ASE certified techs on staff) and am the only ASE certified technician they got in Vanderburgh County, IN. I've watched the manager kick the door off the hinges and scream at me for something others are doing and criticises me for being ASE certified. Additionally, I was lied to about my wage agreement walking in the door, my w-4 was done well into 3 days of actual work and my id items were collected today (1.5 wks into employment). The manager is a timebomb waiting to go off.

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abolkovac
West Hartford, US
Mar 30, 2013 5:31 pm EDT

i work for Midas in Connecticut and it is a piece of ### job. I graduated from auto school to work on cars, not rip people off. when we order parts for the customer they triple the price for the part and then charge the customer 3 times the amount it costs. the labor i work on for the cars I dont even see. the manager gets the commision based on sales for that week. no wonder the managers rip the customer off, theyre trying to make commision and take home a chunkier paycheck and make the mechanics work for them. the managers treat the mechanics like ### and spoon the customers ### and make us work harder for them. if you want your mechanics to work good for you and bust there ### then treat them right and run an honest business. If anybody is thinking of working for midas I would stay FAAAAAAAAAAR away from it.

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Underpaidallday
, US
May 24, 2012 2:50 am EDT

I was hired at Midas as a Store Manager. During my time being a Store Manager my store was up $30, 000. I was demoted to an assistant manager because my sales weren't high enough. Yes 30, 000 up wasn't enough I guess. I was forced to take a thousand dollar pay cut. Then from there I was demoted again to a general tech. Took another 400 dollar pay cut and they moved me 40 minutes from my house. Mind you I am a great employee, never got in any trouble never been yelled at nothing. I have 10 years of experience. This company is a joke. And yes their mechanics don't know what they r doing at all. They just kinda wing it. Do not take your car here!

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MIDAS=NOT FOR A CAREER
Poland, US
May 17, 2009 3:42 pm EDT

Certainly not a place to think of for a CAREER ~~ YOU WILL BE WASTING YOUR TIME (YEARS)!
They miss treat their employees. ALL the MECHANICS SHOULD walk out & see how the shops run WITHOUT them~~ it won't ~~
Midas over-charges on all parts & LABOR ( which the mechanics DO NOT GET) ~~
"WORK HARDER FOR LESS" IS THE MIDAS WAY!
MIDAS IS NOTHING BUT A BUNCH OF JEWS

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Midas awful company

I went to Midas for a routine oil change, which I had been getting done with them for a couple of years now. Nothing major, it's just an oil change. So imagine my surprise when I received a call from Midas stating that my car needed a new front Hub Assembly ASAP and that if I didn't get it done soon my wheels would fall off!

I will admit, I am not expert on cars, so needless to say I was worried. I was given a quote over the phone that was in excess of $650 (before taxes) for them to do the job.

Since it was so much money I decided to give my father a call to get his opinion, as he is a real 'car guy' and can usually tell if something seems fishy. Due to the relatively low number of kilometers on my car he thought it seemed a bit strange for the front hub assembly to be going already.

Later that day my Dad took my car to a friend who owns a repair shop for a second opinion. The owner of this shop took the car for a drive and said it felt great, but just to appease us he also jacked the car up so that he could take a good look at it and he said that everything was tight and in great shape. In short, absolutely no reason to do any work on that part of the car.

My Dad's friend (the one who works at the other shop) said that he'd seen several such cases in the last little while where people were coming to him for a second opinion about work that their mechanics said needed to be done that seemed suspicious. In all of these cases, he found nothing wrong with the parts that they were worried about.

I am writing this report because this seems to be an ongoing problem and one that will likely only get worse as the economy worsens. Shops need to make money to stay in business, and if they can't make it off of 'real' repairs, there is a greater chance that they will find things that they claim need work.

Car repairs are expensive enough when they're legit, and it is extremely disheartening to think that I nearly had to pay over $650 for a repair that wasn't even needed...it's pretty hard to say 'no' to a repair when the mechanic tells you that you're wheels will fall off if you don't get the work done!

My advice, if something seems fishy get a second opinion. It doesn't take long and it could save you a ton of cash.

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Tech12
Bellingham, US
Dec 08, 2012 9:57 am EST

I agree fully! Sometimes you end up getting just that. Two different opinions. I have told customers about a problem before and they either could not explain it right to the other mechanic or he was unable to see what I was talking about. If I had been there to show the other mechanic what I saw, I'm sure he'd agree.

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Midas fraudulent activity

On 08/02/08 I took my 2001 VW Jetta to Midas because I had the check engine light on and the engine would shake when idle. I was greeted by Michael Jaskowiak, he said they were gonna run some tests, I left the car and went to work.

Later I called several times and I spoke with Michael and he kept telling me he'll call me back in 5 minutes, hours later I would call back. This is not the issue, when he finally told me what was wrong with the vehicle, he gave me several reasons why and recommended about $1200 worth of repairs. I told him that by no means I could afford that and asked him what would be extremely important to get the car on the road safely, otherwise I wouldn't repair it, he told me a tune up and install a new Oxygen sensor, this would take care of the problem(check engine light would go away and car would run ok), and later on I could come back to get the rest of the work done. So I agreed on $731.22 of repairs, $345.80 (highly inflated prize tag) for an Oxygen sensor, and $139.28 for sparkplugs (also highly inflated prize), $68.02 of Engine diagnosis plus $205.88 in labor costs.

When I picked up the car, it seemed fine (the problem was on and off, so this didn't mean the car was fixed), so I drove it home and the next day when I started it, it had the same problem, check engine light on and the engine shaking a bit while idle, SO i took the car back to Midas, this time I was greeted by Chris, and he told me he'd check the car and call me, when he called me later he said he had to replace the oxygen sensor they installed and that now I also need a different sensor it it would cost me around $400, on top of the $731 I already paid!

So, basically, I paid $731 for sparkplugs and an oxygen sensor, and now they want more money to fix it. I want my money back or the car fixed, and they won't do either unless I pay more. He told me I can call corporate if I'd like, which I will, good luck with that right?

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Tech12
Bellingham, US
Dec 08, 2012 10:45 am EST

McDonald's is such a rip off! They want $.35 for a burger but this truck down the road you get for $.19 each. That's it I'm never going back there! Get the full job done and hold them to their word or go to another shop!

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Midas unauthorized billing

One day the blower in my car stopped working and now that winter is here, it was time to get it fixed. I decided to take it to the local midas shop. Upon arriving, I explained what was going on to the guy behind the counter. He told me that he could have it looked at. After telling me that it would be a couple of hours, my friend and I left after giving him my contact number.

Three hours pass and I get a phone call, explaining that they think my resistor was fine but possibly the blower motor itself was broken. He then explains that they would need to remove my dash to check for sure, I agreed and that was the end of that phone call. Several hours later, I get a call saying that the blower motor had seized, and that the resistor was fried. I asked him the ballpark cost of getting them replaced.

'$991.47' He said as if I was stupid. After exchanging 'wait... say that again(s)' I hung up as telling him I was going to look around. After going to a auto part store, I discovered that I could get the resistor, and blower motor for a whopping $190. When we were at the store, we picked up the advanced repair Manuel for my car, we are replacing it ourselves.

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Tech12
Bellingham, US
Dec 08, 2012 9:49 am EST

Good for you. I think everybody should do just what you did. That would save me from having to go to work every day. Ps did you ask them what their monthly power bill was?

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Midas do not do business with this company

My tire were wearing on the inside of my 1996 Honda Accord and I knew I had a front suspension problem and went to Midas for diagnosis and possible repair. Midas called me stating that I needed 'inner tie rod' replacement and that they would do the job for the fantastic price of '$851.00'. They said the parts (inner tie rods) were '$650.00'. I am not a mechanic but I am mechanically inclined and know enough about cars to realize that that price sounded hugely inflated. When I went in to pick up the vehicle the man working the counter kinda under his breath as if to keep me from going elsewhere wrote down '$575.00' and said 'we can get you out for that'.

I told them 'no thanks' and went to the auto parts store where I purchased two new tie rods which were exactly like the ones on the vehicle with a lifetime warranty for $50.00 and put them on myself.

Do not do business with this company.

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Tech12
Bellingham, US
Dec 08, 2012 8:35 am EST

Yes I agree. Just wondering how you did the alignment yourself?

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Moderator1
None of your Business, CA
Feb 03, 2010 9:56 pm EST

Sorry but a business can't compete with do it yourself prices. You got a free diagnosis & the tech that checked your car goes home with no groceries. Next time pay to get your car roadtested, put up on a hoist, free courtesy inpsection, including windshield washer topup, tire pressure checked, etc. And the front end inspected, diagnosed, estimated, only to drive out the door, without paying a freakin dime, & then doing it yourself. Next time I go to McDonalds, I mean your work, I'll bring my own food & eat it at your place of employment.

Another do it yourselfer whining...

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Midas Shoddy service

November 11, 2008
4302 Newbold CT
Woodbridge, VA [protected]

Mr. Craig Trump
6151 A Fuller CT
Alexandria, VA 22310

Dear Mr. Trump,

First, I want to apologize for losing my temper when I called and left a message earlier today. You did not deserve that. You’ve been wonderfully accommodating and understanding.

There is something terribly wrong at your facility in Woodbridge. Rickey is a terrific person but there seems to be a serious problem with the other workers skill levels, attention to detail, pride in their work, and consideration for the customer.

I think it is necessary to itemize everything that occurred to me:

1) Antwone worked on my car with a cell phone in his ear the entire time.
2) He never checked my tire for leaks after he “repaired” it the first time.
3) His plug/patch failed – it must have been done incorrectly
4) One of my lugs snapped off undoubtedly because the nut was cross-threaded when he reinstalled my wheel after “fixing” the flat. He obviously did not start the nut onto the lug with his fingers ensuring the nut was threaded correctly. Instead he used the air wrench and forced the nut regardless of the cross-threaded difficulty.
5) In the morning the tire was flatter than flat.
6) The lug snapped of clean at the base when I went to remove the nut to put on the doughnut spare tire.
7) Rickey decided he had to replace my tire – it wouldn’t hold air – he called for a tire and came within 10 seconds of installing some unknown tire but I caught the mistake only by due diligence and observation.
8) My tire was unavailable and on indefinite backorder – I personally had to find the correct replacement by making one call to Tire Rack.
9) Rickey had an interim replacement installed and the mechanic put over 40 psi in the tire instead of the 35 psi I specified.
10) The correct replacement tire was delivered at 2:11 pm Monday afternoon. Nobody called me. I found out the tire had been delivered by calling Tire Rack just before Noon on Tuesday, November 11, 2008. I had specifically asked Rickey to call me when the tire was delivered. He signed for the tire on Monday.
11) I discovered the directional replacement tire was installed backwards. I had to go back to the shop – again.
12) I have aluminum alloy rims on my car – the same rims I’ve had for close to nine years. I bought this car on February 24, 2000. In those nine years nobody has ever scratched, gouged, or in any way damaged any of my rims – until I took my car to your shop. The rim in question is gouged and scratched.

This is too much to be isolated. There was a woman in the waiting room who had tire work done by your shop. She too had had to come back. The nuts had not been tightened on her lugs.

You’ve got a problem there Craig.

Rickey bent over backwards to make things right – but over and over and over and over – all this trouble just to fix a flat.

Obviously, the muffler work is out of the question.

Sincerely,

George C. Collins

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byrl
Keller, US
May 10, 2012 1:07 am EDT
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After numerous attempts to fix a front brake problem, Midas totally missed the real problem. The cause of a vibration during braking was a worn lower ball joint. I was charged an additional fee for their error only months before the ball joint failed. The BODY damage from the broken ball joint totaled $1800. This location has refused to accept responsibility. The Midas Muffler website and other ads proclaim "total car care; total customer care" as their promise. Don't expect to receive expert service at this location.

Midas In-depth Review

Company Overview: Midas is a well-established automotive service provider that has been in the industry for several decades. With a strong reputation and a wide range of services, Midas has become a trusted name in the automotive repair and maintenance industry.

Services Offered: Midas offers a comprehensive range of automotive services, including oil changes, brake repairs, tire rotations, engine diagnostics, and more. Whether you need routine maintenance or major repairs, Midas has the expertise and equipment to get the job done.

Pricing and Value: Midas offers competitive pricing for their services, providing customers with excellent value for their money. While prices may vary depending on the specific service and location, Midas strives to offer fair and transparent pricing to ensure customer satisfaction.

Customer Service: Midas is known for its exceptional customer service. Their friendly and knowledgeable staff is always ready to assist customers and answer any questions they may have. With a focus on customer satisfaction, Midas goes above and beyond to ensure that every customer has a positive experience.

Quality of Work: Midas is committed to delivering high-quality workmanship. Their skilled technicians use state-of-the-art equipment and follow industry best practices to ensure that every repair and maintenance service is performed to the highest standards. Customers can trust Midas to provide reliable and long-lasting solutions for their automotive needs.

Reputation and Trustworthiness: Midas has built a solid reputation for its professionalism and trustworthiness. With numerous positive reviews and a loyal customer base, Midas is known for its honesty, integrity, and commitment to customer satisfaction. Customers can rely on Midas to provide reliable and trustworthy automotive services.

Accessibility and Convenience: Midas has a wide network of service centers, making it convenient for customers to find a location near them. With extended operating hours and online appointment scheduling, Midas strives to provide accessibility and convenience to their customers.

Website Design and User Experience: Midas' website is well-designed and user-friendly. It provides easy navigation, allowing users to quickly find the information they need. The website also offers online appointment booking and access to helpful resources, making it a convenient platform for customers.

Additional Features and Benefits: In addition to their core services, Midas offers several additional features and benefits. These include warranty options, financing plans, and a loyalty program that rewards customers for their continued patronage. These added features enhance the overall customer experience and provide additional value.

Overall Rating and Recommendation: Overall, Midas is a highly recommended automotive service provider. With their extensive range of services, competitive pricing, exceptional customer service, and commitment to quality, Midas is a reliable choice for all your automotive repair and maintenance needs. Whether you need a simple oil change or major repairs, Midas has the expertise and resources to get the job done right.

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Phone number

+1 (800) 621-8545

Website

www.midas.com

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