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Microsoft Corporation Complaints & Reviews

Microsoft Corporation / refund not mailed as promised

Jo
Joadam on Jun 20, 2018

On february 4th, 2018 I purchased what I thought was the professional microsoft office product from best buy. When I received my new laptop with the microsoft office product installed I noticed it was the home and student version which was of no use to me. I called best buy to return the...

Microsoft Corporation / hotmail and live account

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Nicky Sass Fransman on Jun 20, 2018

My name is Nicky Sass. I am a south African and my hotmail and live account was hacked on the 12th of April 2018 by a computer based in Nigeria. They have change my security settings I have tried to contact your departments on numerous times and answered all the relevant security...

Microsoft Corporation / surface pro 1724 128gb 03784763353 function keys not working

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Dilum Dissanayake on Jun 19, 2018

I bought a surface pro on 2016 with extended warranty. I was able to replace my surface pro during warranty period due to some product issues. now I have problem of using function keys (Ctl+ c, F1, F2...).Today I have taken to the store and show them they said my key pad faulty and it will...

Microsoft Corporation / office 2013

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Don Kubicki on Jun 8, 2018

Three years ago I purchased Office Home for three devices. Today Microsoft updated my desktop and uninstalled my programs without my permission. How do I get my programs back on my computer and other devices? I paid for the Microsoft Office Suite with permanent installation and now...

Microsoft Corporation / live.com email

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stephen Ricci on Jun 6, 2018

My live.com email account has been locked by your company, I have tried 3 times to go through the process of providing sent email addresses and subject lines with no success. I have tried calling many, many times and I cannot get through to a live person, can someone PLEASE call me? My...

Microsoft Corporation / unauthorised payment and personal microsoft account now causing problems with my edu account.

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Dana Tietjen on Jun 6, 2018

To whom it may concern, This personal account was cancelled last year on the 17/10. I started university, installed my free software and cancelled this account online. Why have you been billing me? I have paid another full year when I have a free account! For the past 3 weeks I have...

Microsoft Corporation / unauthorised debit card charges

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Manikandan Chennai on Jun 5, 2018

I received one message to my cell phone from my bank that "rs.424.80 spent on pos/ecom using ib debit card on 06/06/2018 23.09 at microsoft * office 36 msbill from my bank account" Without my authorization an amount of rs.424.80/- has been deducted/debited on pos/ecom using my debit card on...

Microsoft Corporation / customer service, technical assistance, commercial support, etc...

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avera510 on Jun 5, 2018

CASE # 1428657229 I have been working on for over 8 hours and have gotten zero help. They messed my computer up worse than it started. Then they hang up and disconnect from your computer. I have called back numerous times and just keep getting transferred over and over and hung up on. I...

Microsoft Corporation / malware computer hacked after microsoft edge did updates on my computer automatically.

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Lynda Viles on Jun 5, 2018

May 28, 2018 Automatic updates from Microsoft Edge. On may 29, 2018 front screen of my computer pops up malware virus must call 1-855-559-7512. I could not get on internet or look at anything else. I called the number. talked to Michael Adams an Indian. He claimed he work for Microsoft...

Microsoft Corporation / surface pro 3 data lost

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Sompoche on May 31, 2018

Our IT team have sent e-mail to Microsoft to complaint the problem as per below. However, there is not any response back for a week. Myself as a user who got direct disaster from the important data lost would like to follow up and would get your response and responsibility ASAP: 1) What i...

Microsoft Corporation / outlook.com customer service

Sh
Sharon Cain on May 28, 2018

Impossible to retrieve my email account after having my phone number changed. After spending over 1(one) hour with your representatives, They were not able to resolve my situation. You claim that my account was compromised and locked me out of access to it. On top I was told that it will take...

Microsoft Corporation / windows 10 latest update

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d3an79 on May 24, 2018

I have a solid state hard drive as my main drive which all essential windows functionality and games installed to it. To save space i install other programs, and games that don't require the speed, to the D drive. After the latest update every program and game (steam) on the D drive ha...

Microsoft Corporation / microsoft surface book

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O k pathak on May 23, 2018

Hi I have just started my own business and for the same I ordered microsoft surface book First time I wanted to switch to microsoft surface from laptop also I need it fast but it was my mistake I choose kogan to purchase I thought its microsoft dealer must be of quality people. I ordered...

microsoft / window 10 update

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schumann on May 21, 2018

I have dell inspron 5856 computer. I was receiving notice on my computer for the last several weeks that I need to update my computer from microsoft, notice would not go away. As soon as I clicked on update, it took an hour and now I can not start my computer. I have blue Screen. I am upset...

Microsoft Corporation / windows 10 update

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Edgar G. Villan on May 18, 2018

I am using Windows 10 Build 10240 and I am constantly pestered by notifications that I need to update. I tried to turn off updates by using services.msc but I was told that it won't work because the file contains a virus or a potentially unwanted software which Windows Defender does not...

Microsoft Corporation / complaint

Kh
Khumbo Bangala Chirembo on May 18, 2018

Dear officer, I would like to ask if you are sponsoring a draw in collaboration with FIFA WORLD CUP organisers. The thing is; today on 18th May, 2018 I just received email advising me that my email address was drawn in a computerized draw and won me 1 million pounds. "Computer ballot wa...

Xbox Live / violation of my 1st amendment rights

Ma
Matty2210 on May 17, 2018

Thank you for contacting Microsoft Support. I am Connie. How can I help you today? ‎5‎:‎31‎:‎44‎ ‎AM Please be aware that if you switch apps or change focus to another window while working with us, you may get disconnected from your chat session. To ensure the best support...

Microsoft Corporation / my microsoft sign in to outlook

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Natsu Dragneel on May 17, 2018

Every time I make an account it wants to verify the hell out of me and the funny thing is, the information it asks for to "verify" my account was never entered in the account!!! How am I supposed to "verify" my account when the information does not exist?! I have my sign-in information...

microsoft / updates

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Colbert English on May 13, 2018

I ran the updates for my computer on Wednesday (05/09/18) morning and it wouldn't start for 3 days. When I finally got it started on Saturday (05/12/18), it started up in Windows 7 Home Premium which is what I had before this last batch of updates. Not only had Windows 10 been removed but...

Microsoft Corporation / office 360 — microsoft word

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auben elliott on Apr 25, 2018

First, I would like to say that I have been a loyal Microsoft customer since DOS. Since the earliest IBM home computers. Period. I have had the office 360 subscription since 2015 paying 9.99 per month. No complaints until March 2018. In March 2018, my Microsoft Word stopped working -- I...