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Microsoft Corporation Complaints & Reviews

Microsoft Corporation / xbox one

TLJ422 on Dec 2, 2018

I just spoke with Andres of your escalation team who has advised me Microsoft refuses to refund the disputed charges. Apparently this is because Microsoft feels my prior conversation with Rion did not entail him telling me he had updated parental controls and put the Xbox one in my name...

Microsoft Corporation / unethical behavior

aD_1 on Nov 27, 2018

I was trying to reach someone to ask about my boss' account and the agent immediately told me to talk to the billing team. I gave a bad rating because the agent did not hear me out and ended the chat. The agent then reopened the chat asking why his rating was bad. I explained why and then...

Microsoft Corporation / office 365

jesse31 on Nov 12, 2018

Office 365 has been very unstable, an error message keeps showing up, see below, since I signed up over 2 months ago, and there is no indication that MS is trying to solve the problem. I have had support look at it multiple times with momentary improvement, then within a couple of days the...

Microsoft Corporation / lot of unauthorized credit card charges

Michel Roy on Oct 25, 2018

lot of charge since mininum june 2018. microsoft xbox msbill, info cd. Between 200$ ans 380$ every mouth since june. I need a refund for all fee. I will ask an investigation from Visa about that. I don.t have my mountlyt statement before june but probably charges from you between june to...

Microsoft Corporation / bad service of the manager in sydney store

Yue Gao on Oct 25, 2018

To someone who concerns I bought the surface book 3 months ago .The first charger was broken in 2 weeks.Then I went to buy a new chargers and take care of it,only used twice and unable to charge again.I think it is the problem of the computer. And I went to the store,they can not solve the...

Microsoft Corporation / outlook account/ hotmail account recovery

Mario Fernandes on Oct 23, 2018

I am trying to recover my hotmail/outlook account which is saying my password is incorrect. i tried to change the password but cannot do so. i tried more than 10 times but whatever recovery information i have provided is unsuccessful. so need your help. i have lots of important...

Microsoft Corporation / laptop crashed

Adambotz8 on Oct 15, 2018

i had a windows 10 update problem. it used to fail all the time. i had a chat with the technician through virtual agent, Renz Pagcu. he said he would solve the update issue. i gave him remote access to my laptop. instead of solving the issue, he removed all my drivers, connectivity...

Microsoft Corporation / customer care

Csg1963 on Oct 6, 2018

October 5th my bank notified me I had $282 and Xbox charges. After a lot of looking I finally found a number for Xbox customer care.. I do not have Microsoft account so it was hard to get ahold of the right person. When I did I told her that I do not have a Microsoft account and Xbox to...

Microsoft Corporation / xbox live gold subscription service

Kyle Killough on Sep 25, 2018

With the new changes to Games With Gold, with games we have already redeemed in the past, can we to play them if we cancel our gold subscription or will access be removed? From what I understand, games we thought we now owned, by redeeming ownership over the years as a benefit of being an...

Microsoft Corporation / installing software on a new pc

Gordon Decker on Sep 14, 2018

I had a single license for Project and Visio to install on a new PC. I uninstalled the programs on my old PC first and then tried to use the Product Key. No joy. After an hour on the phone with support, I got a new product key to use for the new PC install. Suggestion: You register the key for...

Microsoft Corporation / reset password for microsoft account

kathleenrr on Sep 14, 2018

Trying to open my microsoft account to access the email account I have had for 15+ yrs. Used every password I EVER use - and still no help. Made the mistake of using 2 step verification thinking it would make my account safer - what it didn't tell you is that you can't ever get in again. I...

Microsoft Corporation / lack of customer support


Had one issue corrected by customer support assistant. Needed further assistance regarding DVD that will not load onto a NEW laptop. It is not possible to get further support and all messages are refused and returned. "" Email message cannot be sent from OR...

Microsoft Corporation / microsoft surface laptop

Ray_Hutchinson on Sep 5, 2018

RE: SRX1438581918ID - 02/surface laptop / boot to windows /resolve Dear Surface Support Let me make this as clear as I can. YOUR SERVICE IS UTTER CRAP AND I WILL BE SEEKING COMPENSATION PLUS ADVISE OTHERS NOT TO BUY YOUR PRODUCT. Since seeking help from Microsoft with the above problem I...

Microsoft Corporation / microsoft complete for laptops (2-year warranty service) - failure to perform

John William Russell on Aug 29, 2018

1127 Heritage Drive LaSalle, Ontario, Canada N9H 2C1 e-mail: Phone: 519-972-8549 Case Number: 1437259960 To whom this may concern: On Thursday, August 16, 2018 I tried to get online help from Microsoft for a malfunctioning computer I purchased online from the...

Microsoft Corporation / outlook tech support

Diana Paty on Aug 24, 2018

I had the unformate experience of dealing with one of your chat support techs. Name was Garmini or something like that. Not only did he keep me on the chat for over an hour trying to fix the issue (not getting all of my emails), but when he sign off I realized he had deleted my...

Microsoft Corporation / refund

Jim Mann on Aug 9, 2018

Please stop calling with someone who does not speak plane english or is from a different country as I do not hear well and can not understand them your tech support program has ruined two computers and I do not wish to lose a third so if you must talk with me please SEND AND EMAIL or write...

Microsoft / unethical behaviour

Alec Cook on Aug 8, 2018

I purchased an XP247 yesterday and when I loaded the disc nothing appeared on the screen. I the entered your chat service with Olivia"I think" When I explained my problem she asaid she would pass me over to technical dept and asked for my telephone number. "minutes later I got a...

Microsoft / email

Viatcheslav on Aug 5, 2018

Microsoft corrupted my email and no one helps. Microsoft terrorizing me, 60 years old permanently disabled woman every day asking more and more proof that it is my account and does not let me in. CA Attorney General, US Attorney General, FCC, FTC, BBB Washington State, no one do anything...

Microsoft / office and lack of customer service

Jody Hanson on Jul 21, 2018

An Open Letter to Satyan Nadella, CEO of Microsoft Dear Mr. Nadella, As the CEO of Microsoft, I think you should be aware of how your support staff deal with clients and how frustrating it is to try to recover an account because of a typo. As a writer/editor/on-line English teacher my world...

Microsoft Corporation / surface laptop

Sithe on Jul 5, 2018

My surface shut down by itself 2 months ago. When I turned it on it asked for the BitLocker key. It didn't accept my key so I called Microsoft Service, an employee told me I should take it to an expert, I took it there and paid 40 euros. In the meantime I called again and another employee...