Michael Hill International’s earns a 2.5-star rating from 0 reviews and 47 complaints, showing that the majority of jewelry enthusiasts are somewhat satisfied with their purchases.
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bad service
The "lady" who "greeted" me this afternoon was the rudest person I have ever come across in my shopping ventures to date! Honestly, I am a Retail Branch Manager of a major company and if I ever spoke to a customer in the manner that this woman did, I would be unemployed. I was buying a gift for my 9 year old daughter and after a hectic day at work I dropped into a reputable jewellery store, excited about purchasing the sentimental gift for my girl. She was rude, snobby, abrupt and couldn't have cared any less that I was wanting a little help with my choice. I felt embarrassed and very uncomfortable in that store. I could not even look at her. She even asked another staff member if she was busy, as she obviously was over dealing with such a small purchase. She did not smile once nor did she give any indication that I was a "customer". UNREAL! I am really mad that I handed over my card for payment. It even p issed her off that she had to check the price of a chain that I had selected. I felt like I was poor! Because of how she treated me. I am a single mother and my $54.00 purchase today was one I will hopefully not be reminded of by a rude woman. Unreal... I am so angry. I'm the first to give praise to my staff. I rarely give my opinion if its negative, but this has got me fired up. So much so, that I will be making a formal complaint to management.
The complaint has been investigated and resolved to the customer’s satisfaction.
manager's bad behaviuour
A week ago, i gave in my resume to the Michael Hill at Westfield Carousal. The Manager of the store named Mr Paul, called me for an interview the following day. When i went for the interview, he requested me to go to Dome (Coffee Shop) and have the interview there (it seemed unusual but i had to agree). The interview went on for at least an hour until my mother came and asked when it will end. He replied to my mother that it will take another 10minutes. When my mother left, he asked me "Does your mother stay with you all the time?" I was confused as to why he asked me such question but i answered that when i start to work, she wont be with me. I didn't know why he asked me that question because obviously during work hours, she wont be with me. It seemed mysterious. He then decided that he will take me for the job and agreed to train me. The day after the interview, i got a call from Michael Hill requesting to bring my TFN and account number e.t.c. I agreed to bring in the information that was requested by them tomorrow. On the next day, when i went to the store, the manager said that they aren't going to take me for the job. I was really upset because i was expecting the job and the day before i went in, i rejected the job that Toys r us offered me the week before. I asked him why he wasn't going to take me for the job. He replied as i know what you are trying to say but we already hired someone else. This didn't seem fair after taking a very long interview and i also missed the opportunity at working at Toys r us and also he didn't give a reasonable reason for not taking me for the job. There was nothing much i would've done at that time but i would love to complain about this extremely bad behaviour especially from a manager and that from Australian no.1 Jewelry store. The store is located at the Food court at Westfield Carousal.
The complaint has been investigated and resolved to the customer’s satisfaction.
That sucks. You should learn how to spell the store location if you want to work there, though. And there's nothing wrong with meeting over a coffee, sounds great to me!
ring sizing and automatic payments
My wife and I purchased an engagemnet ring and 2 matching wedding bands totalling $8, 500.00. My weding band was tooo large, so we were told we could have it resized, which we agreed to have done. 2 days befor our wedding, the ring finally arrived, still too large.
Also, I have tried several times to set up automatic payments form our joint checking account, with absolutely no results. Is this any way to do business? You can bet I will never enter a Michael Hill store again!
Hello to you my name's James, i'm a REAL ATLANTA ONLINE PERSONAL JEWELER. After reading your post here I don't understand why this jeweler couldn't get your finger size correct before it was shipped back to you.
Should you need my assistance getting your ring properly sized feel free to contact me.
My coontact email is: jamesthejeweler@yahoo.com
My contact phone number is: [protected]
Should you do business with me I REQUEST THAT YOU POST YOUR REVIEW OF MY SERVICES ON MY PAGE HERE FOR EVERYONE TO READ. THERE ARE REPUTABLE AND RESPECTABLE ONLINE JEWELERS LIKE MYSELF HERE TO HELP THOSE OF YOU WHO HAVE BEEN BURNED BY BAD JEWELERS.
defective necklace
my husband purchased a 3 piece created sapphire and diamond box set for me for christmas.It consisted of a necklace, ring and earrings.On january 3rd, the necklace snapped so i took it back to michael hill shellharbour and got it exchanged. On february 5th, it broke again so i returned to the store to exchange it again only to be told it was no longer covered even though this is the 2nd time it happened, i also still have my receipt.The manager was rude and accused me of being rough on the jewellery which is totally untrue.I have NEVER been so unsatisfied and angry in my life.If this situation is not rectified i will NEVER buy anything from michael hill again and i will badmouthing them to everyone every chance i get.
The complaint has been investigated and resolved to the customer’s satisfaction.
diamonds falling out
I first got my engagement ring in August 2010, within a matter of 3 months one of the diamonds in the band fell out before my engagement party, i took it back and it was fixed with no hassles and back to me 2 days before my big night. The day after my engagement i noticed another diamond had fallen out so i rang and complained and said i wanted a refund, the lady told me she would email head office and see if they could do that, and she never phoned me back. The next day I noticed another diamond had fallen out and by this stage that meant that 3 diamonds had fallen out of my engagement ring and I was furious. I phoned back and told them yet another one had fallen out and they told me to bring it in and they would send it to quality control. When it returned from headoffice I was told that the ring was faulty and they would supply me with a new one, I said i wanted my money back but they convinced me that the ring was faulty and the next one will be fine. After about 3 weeks they finally called me and told me the new set had arrived, I went to pick it up and I was happy. when I got home out of their store that has fabulous lights to make the diamonds sparkle, I saw a black spot on one of the diamonds, so I rang them back up and was told to bring it in. I took it in and the girl put that special eye piece on and tried to tell me that the diamond was fine but I insisted she have thier jewler look at it, another staff member said to me I should just get the diamond changed if im not happy... the next day they rang and the jewler said it had a blemish in it and that was that... I complained that my first set had no blemishes and I would not settle for second best, I then mentioned that the other ladt (manager) told me to get the diamond replaced and the other managed argued with me telling me that they do not just replace the diamond in a new ring because the buyer is unhappy with it... in the end she told me they would do it but only this once! After another week I get a phone call to say the jewler doesnt want to do it as if you take a diamond out and replace it the others then become loose... she then told me that in another coupl of days they would have another set sent in from another store and i could choose which one I preferred. when I returned to the store i chose the new new set from another store... and guess what not even a week later wearing the new set a diamond falls out... not I am forced yet again to wait for the managers to get back from their holidays because no one else wants to know about it! That is 3 different rings all the same design from 3 different places and all up in 4 months ive lost 4 diamonds and has a badly blemished one! I would strongly advise no one ever buy any jewlery from michael hill, I swear I will never step foot in their stores ever again.
The complaint has been investigated and resolved to the customer’s satisfaction.
I brought my wedding ring from keysborough store and when we got it back it didn't slot in to my engagment ring like it should off. ( it had a gap) i told them and they refused to fix it! Didn't return my calls and they basically said oh well! I rang about 8 times kept leaving a message but never got one back!
Before this happened they kept ring and ringing wanting a sale off my soon to be husband! He refused to to even walk in the keysborough store because of the constant cold call phone calls ! Even now they send me VIP cards to come into their store! After what they did to me!
So we took the ring to another store the manager said yep your correct it doesn't fit so after your wedding please bring it back in along with your engagment ring so I have and now because of keysborough I don't have my rings for 8 weeks! Stay away from this store!
Replied
customer service
We have recently purchased 3 rings from michael hill, first ring, my engagement ring, they told us a price we could have it for, then at the last minute told us it was more, second ring, my wedding band, was ordered to be the same size as my engagement ring, was called and informed my ring was in an ready to collect, i went to collect it an it had not been sized at all, then they sent it to get re sized, when it came back it was too small, It did not fit an I asked for it to be re sized once again, Michael hill wanted me to pay for it to be re sized, when in the beginning they said it would be included in the ring price, it was not our fault they stuffed up on the sizing so I refused to pay, I finally received my ring an did not pay for sizing. Ring 3, my husbands wedding band, we told them exactly what we wanted, as this ring was getting made by there jeweler, we asked for a white gold 9 ct ring that was 8ml by 3ml, they had to ring and get a quote on this ring, n said they would get back to us, a week later we had no phone call so I rang, asked them if they had rang an they had not! They finally did an came back with a quote of 1500 for the 8ml by 3ml, the ring came back made ten days later and was only 8ml by 1ml, which we did not ask for, and we had paid for 8 by 3, we said we wanted a decent amount of money back or our 1ml made too 3ml as we asked for, they said that we would have to pay alot extra for this to get done, which is bull ### as we asked for 3ml from the beginning, Michael hill offered to take $200 off our GE, as this is how we made payment, they said they were doing it that day, two weeks later we rang GE to see if we had been credited $200 and they had not done it! I have never been so disappointed with the service we received and have definately informed everyone I know to never shop at Michael hill!
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for taking the time to share your feedback with us, I'm sorry to hear you have been left disappointed with the service you received from your local Michael Hill store. So that I can assist further, could you please send an email to online@michaelhill.com.au with further details of your experience including your best contact number and the store location involved.
Thank you,
Karen
It either your shopping in the wrong stores or your going in with the wrong attitude. I've been a customer for years and I've never had a problem, Bayshore and St.Laurent are amazing, my mom bought me a ring last Christmas with a missing diamond she brought it back they apologized and replaced it no problem.
Poor st.laurent the girl stood there for fifteen minutes looking up my insurance plan because I'm too disorganized to keep track of the paperwork. FYI she found it and sized her ring for me, took a couple of weeks Christmas and all but it came out perfect.
I don't buy jewelery anywhere else.
I went to the Te rapa Michael hill in Hamilton nz due to a fault in the earring clip that my husband bought me for my birthday. The service I got was shocking ! The employee I who served me her names Sandy has the worst attitude ever I've seen on a customer service representative. I explained to her that my husband bought this last week and I've only started wearing it from the 27/02 coz that's my birthday. And it's the 03/03 and the clip has gone loose. I own so many jewellery and I know how to look after them or to handle them. The comment that comes from her "u pulled it hard when taking it out from the box that's why it went loose" ! Am I ###ed to do that ! I work at a bank and customer service is our first priority but this employees attitude was shocking ! I told her I'm very careful with my jewellery and I think u don't need to tell me bout it. She kept arguing and said she can't see anything wrong when I CLEARLY showed her the issue ! My husband who doesn't know much bout jewellery could see the issue ! And guess what response I get from her - "so what do u want me to do about it" ! Really ! I want u to keep looking at it like a ### u are ! I told her I want it changed or fixed and find me a solution ! She said well if you don't want to tell me what u want we will refund ! Not once did I say about getting a refund ! And that's what I said to her ! And they did not have any in stock but had the sale sign up ! I asked why do u have the sign up then she said well that's not my problem to know coz I'm not the owner or the manger ! She had the audacity to talk back when I'm bloody paying for a product which she gets commission for ! She took my earrings and spoke to the guy in charge and he came really nicely and professionally explained that he fixed the clip part of it. I told him there was nothing wrong at the top clip but it's the bottom joint clip that's loose. Sandy the pathetic employee didn't even give him the right info and assumed her own crap ! Then miraculously the guy comes with another pair of the same earrings and replaced it with mine ! Sandy had not even bothered to check whether they had one on store or any other store which was one of the solutions I had to give her ! Not only that I took in my 2000 bracket to get it resized and buy the lifetime plan on it. I told her I need 4 links out and use that links for earrings and she said no they don't do it. I explained I was told by the employee and the manager who sold me the bracelet that that could be done and their jewellers would call me for a quote on the links but she gave me the disgust look like I'm talking ### ! Anyways the guy in charge somehow managed the whole situation and I liked his service and once the forms and receipts were all signed and sent away for the bracelet, Sandy again had to show me attitude and said don't pull too hard on the earrings coz we know it's the customers fault but we can't directly tell them so just keep that in mind ! I wanted to smash her face in ! How dare she talk like that to me ! I spent so much at Michael Hill in less than a month and the inky reason why I did was coz the lady who sold me the bracelet was so lovely ! But now never again going back to Michael hill and they just lost themselves a customer and none of my family and friends would shop with them ! My sister has spent over 15k in jewellery with them but she's pulling out as well coz of the pathetic service they have ! If u treat customers as royalty they will forever be loyal to you. Don't just show you care for the sale and commission and then treat them like ### when they come back with a fault coz it gives Michael hill a bad name and reading the reviews here just proves it ! Get your staff some training !
My husband bought a $450 pendant for my birthday. We went in and exchanged it for a $120 pendant since I thought $450 was a bit much for an everyday wear pendant. The attitude of the employees on an exchange was NOT positive and more negative also because they said that my husband had purchased the initial pendant at a different store (in pickering). Doesn’t your policy state clearly that we can buy/exchange at any store? OH…well..the employee commission is SO IMPORTANT so instead…you train your employees to make faces instead of focussing on their 1 job… just handling a customer.
Regardless of their snobby attitude, we exchanged the pendant for a cheaper one. The $120 pendant purchased on November 11th broke on Dec 20th.The pearl just fell off! Lucky for me, that I caught the pearl as it just fell off my neck. When I went in to the store, they simply started the conversation with “we will repair it because you have the warranty”. There was no question of how did it break? what happened? i’m so sorry this happened. No. It was more of oh we see this all the time we will just repair it.
When I said, it broke in less than 2 months…what if it breaks again “we will see what to do then. we can’t guarantee it won’t break again if you keep tugging on it”. So let’s give those comments from a pathetic employee some thought. There was no apology for why the pendant broke so quickly instead just an assumption that I sit and tug on pendants as a hobby and will do so again. More so, he kept repeating the same statement with an additional “it doesn’t just break unless you tug on it” till I called him out on it and and asked him to watch his words. Soon, every potential buyer in the store left. NORMAL Human beings don’t sit and tug on their jewellery received as a gift from their husband. Maybe your worthless employees and their spouses and significant others do..people who own jewellery don’t. I own more pendants than your untrained, unprofessional employees have probably seen… but who is to preach to stupid sales people with an attitude?
So, how about a jewellery store learn to teach its employees to stand behind it’s product. When a customer comes in with a clearly defective product, refrain from assuming that everybody (like their pathetic employees) sits and tugs on pendants as a hobby. How about, when I ask you to stand behind your product, don’t accuse me and tell me that I did something to break it within 2 months…how about apologizing for selling me a faulty/poorly built product? How about being willing to offer a refund instead of telling me that because of the 3 year warranty, we can “keep tugging on it and we will keep trying to fix it” and “We can’t return it because it’s not in its original condition”. Well it can’t possibly be in it's riginal condition because you SOLD it to me faulty in the first place. Is this the norm with your store? sell crappy quality with a warranty and then keep trying to repair it? I have NOTHING else to do except go to the store every 3 months to try to get this thing repaired? Is that the assumption?
For the record, my wedding ring was ALSO was Michael Hill. The main diamond fell out of it in about 2 years. We had to return to the store and instead of replacing the diamond, we had to instead spend more money to get a different ring. We tried (unfortunately) explaining to this employee at the Sherway gardens store that we are having a real problem trusting your brand products because of whats happened with the ring in 2013 and now this pendant. His explanation? take a guess ! “ A ring is a different story and it probably fell out because of any adjustments you did”. Yep. YOUR STORE did a size adjustment when we bought the ring. We didn’t do an adjustment on the street by hiring somebody to tug on a $3500 diamond ring! Oh but how would he know? why would he? he is all too pathetic and misinformed about how real humans wear jewellery.
NEVER AGAIN Michael hill. Your products are CRAP. Train your employees to respect other human beings…who walk in and pay you money so that your employees have a job. Train your employees to stand behind the brand and it’s product. Train your employees to respect your own exchange and refund policy without an attitude. Buying jewellery is usually a happy occasion for most people…but your employees only care about making a sale. Dare a customer come in with a complain or with an exchange, it’s over. There is no customer service…they might as well wear a sign on their head that says “we don’t want you in the store”. So far we have referred many sales to this brand including wedding rings, anniversary gifts, birthday gifts for friends and family. How unfortunate for all of our friends that we did that because if ANYTHING goes wrong with any of those thousands of dollar purchases, your employees will make sure that these customers are totally unhappy and regret their decision.
Hello NNaw,
Thank you for taking the time to share your feedback with us, we're sorry to hear of the disappointing experience. So that I can assist further, could you please send an email to online@michaelhill.com.au with further details of your experience including your best contact number and the location of the store involved.
Thank you,
Karen
Once I bought a pair of silver earrings from Michael Hill to gift my friend. The sales person served me asked my mail id and contact no and told that I will just get text messages when they have any promotions. I had no issues with it and ended with providing them with my mobile no. After this they kept calling me and kind of forcing me to visit their store and buy jewellery on finance. I repeatedly told them that I don, t need jewellery, but they just kept calling me every time. Its just frustrating and kind of harassment from these guys. So my only request to people who want to buy jewellery never go to MH. The customer service they provide is so cheap and they literally harass the customers to buy.
Hello Fiona,
Thank you for sharing your recent experience with us, we're sorry to hear you have been left disappointed with your recent experience in store. So that I can assist further, could you please send an email to online@michaelhill.com.au with further details of your experience including your best contact number and the location of the store involved.
Thank you,
Karen
My finance bought my engagement ring from Michael Hill last Oct. They had called him at work and said that they had just switched their financers and to come in so he did. He was at first declined by TD but approved by Michael Hill. In late November we received a letter from them at our home but still no bill. By the end of December still no bill - we were a little worried but figured that it was due to the new company, and Christmas. They had our address and our phone number. In early Jan we finally called them and they said that our account was past due and they didn't have our address and all our bills had been returned. It turns out that the sales associate that filled out our application filled it out wrong. But our right address was still in the file but no one had bothered to look in there. Michael Hill wanted the 3 months worth of payments up front. Obviously we don't have that money, who does right now? We told them that we could pay an extra 20 every month until it was cleared up. Every single month since then, its now been a year, we get threatening letters and demand letters. We then call and work everything out and then the next month it happens again. Finally yesterday I came home and checked the mail and saw a bill from Michael Hill I opened it and saw that they jacked up our interest to 29.99 percent from 9 percent. I was furious - this is their mistake. Their associate filled out the wrong information including a completely made up phone number - they had long fired her and I am the one getting in trouble for this. My finance called and if we wanted our interest back to 9 percent we had to pay everything still in arrears. Michael Hill must be the stupidest company ever! He bought me an engagement ring.. what comes after that? Wedding bands, anniversary gifts and where will those be purchased NOT Michael HIll. I plan on telling EVERYone my story. I will be handing out flyers outside our local mall and emailng everyone on my facebook account. What happened to customer service?
Mccastle town (Townsville)
very Racist n very unhelpful, I bought a watch few weeks ago n da date was incorrect so went in 2 get da date set ryt bcoz da watch didn't have a booklet, so I saw a necklace abit thicker than da 1 I originally bought from Michael hill, so I asked the lady can I please have a look at da necklace n her reply was its too expensive she can not take it out of the show glass, so anyways she took my watch 2 the manger to set da date, so Once again I asked her can I please have a look at the chain and this time her reply was u need 2 give me ur drivers license if you want to have a look at da chain, so I requested to see da manager named "Daniel", I was told hes very busy he can't see me now, I left da store n I called 2 other stores n they stated that this wasn't a policy they were aware of n that if a customer wanted to see an item they would show it 2 them. I felt like she treated me this way because I was an Indian. It's total discrimination she didn't need to be that rude. To date I have spent over $20, 000.00 at MH I then called the manager Daniel and he said that he stands by his staffs decision and that he agreed with how she treated me. How is it that the manager of the store did not help me? In turn he just lost michaelhill a customer and he gives u guys a bad name.
Hello Jerome,
Thank you for taking the time to share your feedback with us, I'm sorry to hear you have been left disappointed with the service you received from our Castletown store. So that I can assist further, could you please send an email to online@michaelhill.com.au with further details of your experience including your best contact number.
Thank you,
Karen
I try to exchange the ring ($2000)that my husband bought me last night. Once they know I want to return or exchange, nobody want to help me. Finally someone came, and I explained to her, the ring is too expensive I want to get smaller one, cuz we don't make too much money . She said that you need ask your husband come because he pay cash. I am very angry said I need return to get my money back . The guy come out Said he will call security if I don't leave. They literally harass me, this service horrible. I never come to store again. And the ring I wouldn't not wear forever. I will find a way to make complain. Until now I still cry ...
Hello Mia,
Thank you for taking the time to share your feedback with us, we're sorry to hear of your experience in store. Could you please send an email to online@michaelhill.com.au with further details of your experience, including your best contact number.
Thank you,
Karen
I am still waiting for my engagement ring from Michael Hill Liverpool NSW which I paid a deposit for on 24th January 2015. Due to store stock and online engagement rings having poor quality diamonds at colour HIJ and clarity I2, I request to have their Evermore Certified Solitaire Engagement Ring with a 1 Carat Diamond in 18ct White Gold in a better diamond colour F and clarity VS2 and here I am 4 months later still waiting. Been provided so many excuses from the store like customs has it, Canada sent the wrong one, even telling me store staff flew to QLD head office to find my diamond specifically and Michael Hill himself knows about the time I have been waiting for a good diamond. Overall Michael Hill can not provide good quality diamond in better colour and clarity so no point ordering or waiting, don't pay for the prices they are asking for in their poor quality diamond rings collection as its the same price elsewhere for much better diamonds and service. I am cancelling my order and never buying from Michael Hill anymore!
I want to to tell everyone who takes jewelery for appraisal at michael hill jewellery stores to be aware of the business! I took a man's diamond wedding band for appraisal to insure with my insurance as they told me i had to appraised the ring, i had the details when i bought the ring, the size and details and i kept, so i have all the details of the ring what it weight. What happen in february 10th i took my ring to a michael jewelery store in london ontario canada and give it to an employee at the store, she told me it was a beautiful ring and it had high quality diamonds and it was beautiful one of the kind! I told her that i was afraid to send away if someone would exchange the ring ans she guarantee me no one ever does that. I assure her to make sure of that! It took me 5 weeks to get it back and after me calling them so many times to see what is going on! The problem is the fraud they do at the stores with employees they take this long is for us to forget about how the rings look like after all of that time. After the 5 weeks the employee called me to pick up the ring, when she was give me the receive to pay for the appraisal (I asked her to open the envelope and show me the ring, she assumed i would bring the ring home with out open the package in the store) she had planned if i bring it home with out open that i was the one who switched the ring. As i open the envelope i was choked and told her right there this ring is not the same one? She replied to me you are crazy no one ever switched your ring this one is yours, i heeled and said again this is not my ring! The manager lynn hear us shooting and come along and asked lasalete what is going on here? She said the customer is heeling saying this is not her ring because the ring looks like new and has been polished! I told her but the design is not the same ring< we argued and nothing was resolved. I been complained since and no one is listening to me, someone in the store or the lab who did the appraisal stole my ring and i am saying again stole my ring and bought me a cheaper one not even close to mine the ring is totally different style ring and diamonds, the ring they give me it looks more like a woman's ring i would never bought a ring like this one! So was easy to spot. The employee or the manager knows the truth of waht happened to my ring, but because tehy know no one can fight them they alwas win and they know no one is listening to our complains and the store si a well reputed store no one is going to believe me this was what the employee told me! I already told the manager where i sent an email to the head office in australia complaining and they sent my message to another manager in another store in mississauga ontario this manager called me and he said meme your case has been reviewed and nothing further we can do for you and the ring you have is yours! I am outrageous and very up set and very angry they are crooks and a very scam business they don't care about the customers and i am 100% sure they stole my ring. My ring was 6. 9 g and. 80ctw and the one they give me is 6. 8 g and. 75 ctw mine had high clear diamonds and the one they give me has darker diamonds and mine didn't had a edge stole around and mine didn't had the edge so tell me is not easy to tell the deference ia m not crazy as the employee told me as i believe she stole my ring and bought me a different one. I told i agree to do alie detective test and do the same to the employees so we will get the truth they said i am crazy. What else can i do if they have such of power and can do what ever they want and change our jewellery and we can't do anything about it? I need help anywhere in the world to fight this store? Thanks for reading my story! A very outrageous customer! They could investigate the employees and managers because what they did with me they will do it with more people they know we cannot fight them! I been fighting this with every strength i have and every resource and can't find the right direction yet and i am not going to stop until someone is listening to me!
I brought a Michael hill watch from the kotara store on the 6/09/2013. Been a nice watch but on the 20/01/2014 I went to put my etch on and noticed that the hand dial had popped out. Was not happy. Called the store and was told to return it with receipt and get a replacement. When I went to the store . I wasn't offerd a replacement or even a different watch at the same price. Was told it has to be sent to a repairer. I'm not happy . Should of been offerd a refund as the product was faulty and I can't use it. I will never shop at Michael hill in the future . Bad service guys.
michael hill shellharbour, n.s. w
very upset as i got a 10KT gold safety chain charm given at xmas, with a folt in it, it was purchased back in aug-2010 by my husband who has shop at the same shop for all my jewelry and has spent thousands of $ over the year, s .i had asked for the money back and was told that because it was purchased back in aug that it was not going to happen, but was told as your husband is a vaild V.I.P i could purchase some thing els. which i did not want.The chain is not safe and i cant wear it.I feel that if i was there to spend money and not ask for money back on a purchase that has a folt that people would of helpped me out instead of me standing there for 1/2hr only to be told what i was told.Louise incharge of this shop has always been so nice and i know we all have bad days but come on, i am not happy.Please help me get this sorted as i have a $479.oo safety chain that is good for nothing.Lisa Walker
Overview of Michael Hill International complaint handling
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Michael Hill International Contacts
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Michael Hill International phone numbers1800 445 5901800 445 590Click up if you have successfully reached Michael Hill International by calling 1800 445 590 phone number 1 1 users reported that they have successfully reached Michael Hill International by calling 1800 445 590 phone number Click down if you have unsuccessfully reached Michael Hill International by calling 1800 445 590 phone number 2 2 users reported that they have UNsuccessfully reached Michael Hill International by calling 1800 445 590 phone numberAustralia+1 (855) 364-4455+1 (855) 364-4455Click up if you have successfully reached Michael Hill International by calling +1 (855) 364-4455 phone number 0 0 users reported that they have successfully reached Michael Hill International by calling +1 (855) 364-4455 phone number Click down if you have unsuccessfully reached Michael Hill International by calling +1 (855) 364-4455 phone number 0 0 users reported that they have UNsuccessfully reached Michael Hill International by calling +1 (855) 364-4455 phone numberUnited States & Canada+1 (800) 209-8546+1 (800) 209-8546Click up if you have successfully reached Michael Hill International by calling +1 (800) 209-8546 phone number 0 0 users reported that they have successfully reached Michael Hill International by calling +1 (800) 209-8546 phone number Click down if you have unsuccessfully reached Michael Hill International by calling +1 (800) 209-8546 phone number 0 0 users reported that they have UNsuccessfully reached Michael Hill International by calling +1 (800) 209-8546 phone numberFinance Queries+61 731 143 500+61 731 143 500Click up if you have successfully reached Michael Hill International by calling +61 731 143 500 phone number 1 1 users reported that they have successfully reached Michael Hill International by calling +61 731 143 500 phone number Click down if you have unsuccessfully reached Michael Hill International by calling +61 731 143 500 phone number 0 0 users reported that they have UNsuccessfully reached Michael Hill International by calling +61 731 143 500 phone number100%Confidence scoreAustralia & New Zealand+64 800 445 590+64 800 445 590Click up if you have successfully reached Michael Hill International by calling +64 800 445 590 phone number 1 1 users reported that they have successfully reached Michael Hill International by calling +64 800 445 590 phone number Click down if you have unsuccessfully reached Michael Hill International by calling +64 800 445 590 phone number 0 0 users reported that they have UNsuccessfully reached Michael Hill International by calling +64 800 445 590 phone number100%Confidence scoreNew Zealand
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Michael Hill International emailsonline@michaelhill.com.au100%Confidence score: 100%Supportonline@michaelhill.com81%Confidence score: 81%
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Michael Hill International address7 Smallwood Place, Murrarie, Brisbane, Queensland, 4172, Australia
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Michael Hill International social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Michael Hill International contacts
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MIchael Hill is staffed by rude ignorant idiots. I'm amazed considering how much retail has been suffering in Australia that this company manages to sustain itself - the only thing I can think of is that their margins are supported by overseas manufacturing. I am certain their repeat custom is extremely low. You get better service in McDonalds buying a soft cone.