MGM Resorts International / deposit
I have recently stayed with MGM Grand for my 21st birthday from June 6th until June 13th 2019.
Throughout my stay I made sure the room was kept in brilliant condition and the mini bar was not used at all once.
I Booked through TUI holidays. Booked under the name Chloe Olivia Mower.
When arriving at the hotel I was asked to pay a "holding" deposit of £400.
I was never notified of this when booking the holiday nevertheless, I paid the money and was told by your staff that it would be returned the day we left. The staff member was so rude and and I was left in utter shock.
When checking out of the MGM grand I asked again about the deposit and when it would be returned and a different member of staff was extremely rude again and said I had to wait 24 hours.
I agreed politely and left to go back to England.
24hr later - no money was refunded.
I then did some research and found out it would typically take 30 days.
30 days have now past and I have still not received the £400.
I am so thoroughly disappointed in MGM and having since getting back from Las Vegas, I have gone through a miscarriage due to being in a car accident and being hit by a Lorry.
This is just another thing on top of everything else.
Your staff were rude and made me feel inhuman and inadequate.
My money has not been returned.
So I am asking you PLEASE, can you put this money back into my account.
My booking reference - 8034313
Room number - 304
Lead passenger- Chloe Olivia Mower
Date of arrival - 6th June 2019
Date left - 13th June 2019
Name on card (the deposit was taken from): MISS C L DENTON
I look forward to hearing from you soon.
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