Metro by T-Mobile
Reviews and Complaints

Have been complaining about this phone and your service nobody wants to do anything about it. I'm not spending on a new phone, I get an upgrade and they gave me a two year old phone that doesn't work in Sandusky, Ohio. I am tired of dropping calls, not getting service I have called and spent hours trying to troubleshoot this phone. Spent three hours on customer service the other day. This is pothetic. Why don't you just refund me for my family plan and I'll go somewhere else that takes care of thier customers

So got my phone was having trouble making calls went back to metro had to buy a sim card so I did it not even 2 weeks in and my calls are dropping so I call metro and tell they tell me go buy another sim card I tell them that's not fair well they cut my phone off and want me to pay the bill for a phone I could hardly make calls and wouldn't credit my account for anything

I am trying to change my rate plan after i was offered a the 80 unlimited plan to switch my service. I really didn't want to pay that much but i needed a new phone. I was told i can change my plan we it was time to pay this month but i cant. All the store i went to were closed Sunday 9-29-2019. I called 611 and i was told my the automated system that i was not eligible for an plan change and i wasn't able to talk to anyone. It's [censored] i have kids and need my phone on. I stopped at the store on main street today(9-30-2019). Online it says the store opens up at 8 i get there the store is still closed how? I feel this is very unprofessional what kind of business are you running?

Went into my local store in cary nc and was told we could only port in 2 of our 4 lines then said all 4 could be done on 2 separate accounts Tried to charge us $356 monthly charge. Nope. Went to a neighboring town and got all 4 lines on one account for the advertised 120 per month. Never going to the local store again. I'll go the 12 miles to raleigh for my needs. Don't care. Never again will I go to cary

I took my new iPhone 6 plus into the store to have it activated on my account that I have had with y'all for over 4 years. The lady that helped me with this was new to the store. She didnt really know what she was doing (was getting help from the other lady). When she went to take the case off to put in a new sims card she bent my phone. The whole time the other lady is telling her to be careful removing the case while the whole time she is still bending the phone and pushing on the screen. The new lady said I hate these cases. Once the phone was activated we left. At this time the phone was still rebooting when I got home the phone has 5 blue and red spots in the middle of the screen. I call the store and the lady told me that there wasn't anything she could do about it. I explain to her that her assistant bent the phone while taking off the case and now it has sensory problems on the screen. I took it back to the apple store to have it looked at and they told me that the interscreen had be broke most likely due to bending the phone. Now the only way to fix it is to put a new screen on it ($150). I dont have the money to be spending on a new screen for a mistake that one of your store Associates did to my new phone. I would greatly appreciate it if you would address this problem and fix what your store associate did to my phone. Thank you Sonya Shepherd

I went into the store on 09/15/19 with my husband. We purchased two Stylo 5 phones for $179.99 a piece. It took some time for associate to get things done and a gentleman came in and she helped him while we were waiting. She asked us if we wanted phone covers immediately after choosing our phones and my husband informed her we always get them somewhere else. She said okay that's fine. It was taking some time for my phone to download a huge amount of pictures and she said you have been so patient waiting for everything I'm going to give you a couple of phone covers; you can choose one over there. I said thank you how nice. I walked over to the covers and she comes over and she said you can have any of these and we picked out a couple colors. We were very appreciative and I thanked her about four times. She just said okay it's no problem you were really patient. We get our bag with the boxes for phones and we leave with our new phones. Today my husband is paying bills and notices that the bill was higher than what he thought for the phones. We start looking around and realized she never gave us a receipt. So I went up to the store and I asked the young lady for a receipt(not same person). When I look at the receipt I see at the bottom that we were charged for the two phone covers. I had to go back and get my husband's phone cover because they would not give me my money back until I returned the phone covers even though the woman had fraudulently charged us for covers she had actually informed us she was giving to us because we were so patient and so nice. This woman needs to be fired. There's no telling how many people she's done this to. Her customer ID is MIMI. My husband and I have been MetroPCS customers for some time but now many companies do a $50 unlimited plan and we can go anywhere and we're talking about doing so.

since i got them i had the blocking starting sept 2 to today sept 17 99 calls that should have been blocked have come through i never set up my voice mail but calls have gotten to that called them every day sometime more then one time during the day and they will not do anything they said they would take it off my phone but i don't want it off my phone kept the old number from my old cell co they said that is why i was getting the calls so they changed it to one of there numbers thats when the calls got real bad they changed it again today and now i can not set up id/name / scam blocking
i have 281 names in my phone DR.s hospitals friends
on the 2nd of sept i had 4 calls from someone that said he was from google he said he got my info from metro he knew the cell co name knew the name of the card i used he knew my e-mail address he even knew my home address since then i had a 300.00 = charge on my card from CA. he even said after i told him i am on the fed do not call list he said he knows where i live i got pissed and said come on i have a gun tired of metro pcs and t-moble they know how to take your money and you get nothing in return something needs to be done about them today i cut and pasted everything the on line rep had to say but its like 2 pages not sure i can past it all on here

this company has false info on features.
you are forced from the moment of service to have voicemail.
Yes once a new line is set up an nothings been done you have a voicemail that picks up for messages to be left--and you cant reject this feature--

theres a fcc complaint on this and they responded with a outright LIE to the FCC--ticket #3407071
that once purchasing and setting up you have the option to turn that on---NOPE its on automatically !
from the moment the new # is active you have a forced voicemail that can NOT be turned off---all other providers can turn it off in 1 call--they wont!
A harasser or telemarketer can go to new phones and continue to force ads and threats on you 24/7 !
there is a counterclaim with FCC on this!

I recently purchased two phone for my teenagers. The phones are nice. The service was great. But, why do you charge an over ridiculous about to activate the phones. There was a charge of $110.00. To activate two phones. Which I think is an over over amount to pay. This was on 9/11/19. My husband also purchased two phones for us on 9/9/19 which was also charged an activition charge. So thats over two hundred dollars just for activation that's ridiculous.

I've been with T-Mobile for 15 years and since they purchased PcMetro I thought I would receive the same good treatment as in the past.Well I went to the Paddock Mall on Aug 15th, 2019 and the problems started.I was overcharged on the activation by $30.00..I was charged $60. and had to travel to another store to pick up the phone.My bill which I have a receipt for was $214.15 but the cust service said she just turned in $133.90..the girl said she was giving us the rubber cases in case we dropped the phones and she would discount the car phone holder.To date my $30.00 dollar credit is out...Now T-mobile cut off my service the same day and closed my online account.NOW for the same service they want to charge me and I will wind up paying double for the service.As soon as I can I'm going to head for the exit..These business practices are bad for long term business.. Bill Swanfeld, [protected]@bellsouth, net [protected] Thank you

your employee is the worst sells person I have ever met! this coming from a business
owner that was about to purchase a 230 dollar phone, however she didnt open the store on time when she did the music was blasting in the store I couldnt even hear her,
which she ignored me talking on her phone and and tryed to sell me a cheep phone.
not the one I was looking at or asked her about.

I walked out... theres no way I am going to support this employee with this sell...
WHAT A SHAME! ROB
if you care to save a customer with your network.

I have contacted Metro numerous times. Too many times to count about the network not working at times. I cant even use the map to get anywhere sometimes. Im really frustrated and Metro does not help at all. They say they will escalate my problem to an "engineer" but I have no solution. It seems like those tickets they write go directly to the garbage.
The last call I made, I tried to get a phone number to complain but the "supervisor" told me a phone number to complain doesnt exist. I would have to write a letter. Not even email. A letter? What is this 1950?

I can not make phone calls I can not receive any calls either. I can't even call customer service . Something needs to be done now. Or I want money off my bill for not being able to use all of my unlimited plan. It's always something with metro. Not being able to contact the customer service line? That's not right and no customer should have to pay for a service they are not getting I pay 110$ for my phone bill for unlimited data talk and text. And I can not make one phone call or receive any. I have alot of medical issues going on right now and I have missed phone calls I'm sure . Because my phone keeps showing when I get a new voicemail but I can not even check my voicemail. So if I have gotten an urgent call I won't even know . And also won't even know when my services will be working correctly again. So it needs to be resolved and all customers having this issue should be allowed money off their bill. Because this is not unlimited.

I went to the store yesterday to get me a brand new phone and a new customer so I asked the main how much for the two new Motorola G7 phone she told me it was going to cost me a hundred and eighty bucks out the door I told her my brother bought him a Samsung Galaxy and a MetroPCS G7 Motorola at the Douglasville Walmart store next to Walmart and Douglasville Georgia and she says oh well our taxes are disappear this storm you not going to get a phone here for that price here at this store and I told her I go to the other store and save money if he calls me cheap today my mama went into the store in Villa Rica Walmart store parking lot store you're looking for a cell phone case and the lady from the day before was that the register and another employer is sitting in the lounge chair the lady in the chair holler across true how can I help you and I told him we were looking for a moto G7 phone case if she hollers out where we can look ourselves for the phone case did not get up to help us I felt very disrespected I felt like need employers should not ever work here if they can't have good workmanship oh good work ethics the help you all bringing money in to the store then what's the point of them two women working there it was between 6:30 and 7 when I went there today with my mom and got the same rude treatment as I got yesterday beforeif you could please encourage your employer to be more courteous to customers and help them out as much as possible I never felt so disrespected and storing ever especially a cell phone store please call me [protected] you need more info from now on as long as you're into employees or working there I will not ever spend my money inside that store I ever almost decided to go to AT& t but I did not I still did business with metro PCS just at another location who got great customer service I want to tell you the Douglasville Walmart store what is the best customer service ever had and if cell phone store ever but the one in Villa Rica Georgia I given an app 100% f me my mom my girlfriend very disrespected and she embarrassed me in front of few Good Friends who was going to get a phone for his girlfriend and himself after seeing how I was treated he decided to never going to MetroPCS I hope in the future he will go to metro I chose to Villa Rica store because two months ago my mama had a roommate who bought a phone there and the customer service was off the chain but I don't know what happened to that other than the two or four years who are there the same employer who was there the day before and the new person yesterday between 6:30 and 7 p.m. the very very very very very very very very very very very very very very very very very very not appreciated of the jobs that they have2 cell phone in the whole the world but great customer service and great phones employers like that am I booked at that store if not going to get nowhere in that store location but like I said before concourse parkway Douglasville Georgia has the best MetroPCS I've ever walked in and I'll give them a million thumbs up the great customer service that I experience I hope you will take my advice very seriously my sadness as well no more Villa Rica MetroPCS for me ever any store that you open up always should bring in good good courtesy employees who are willing to take their job to the next level

I have been with your service since 2016 with no problems. In fact, I was even told that I had excellent credit for paying on time. Now, I'm very upset with the way your employees handle the situation. Very heartless couldn't even give a break. On Aug. 3rd, I had lost or misplaced my debit card. Call the bank right away. I was told it will take 5-10 business days in the mail. Called metro pcs to let them know my concerns about the payment ahead of time. I told them I will send a check but I worried that it will not get there on the due date that they don't charge me for a late fee. I also, to explain that I'm physically disabled wheelchair bound and live on my own. Explained, my phone must be on all times in case if something goes wrong with my wheelchair or to me. I got the feeling they understood and thanked me for letting them know ahead of time. My due date was on the 7th of Aug. Next day, Aug. 8th my phone was suspended not even 24 hrs. They didn't even give me 72 hrs. extension. I was so mad. I had no phone for 3-4 days. I noticed that they got payment on the 10th and phone was back on suddenly. I called, let them know, how upset I was with the services. All they did apologize which was the only thing they were good at. They told me they have to go by the policy. If that was the case, then why wasn't I given 72 hrs extension? Of course, they have nothing else to say but apologize. Unless you yourself experience being disabled, you have no know idea what disabled people go through every single day. We are challenged every day just to make through the day and hope that tomorrow it will be better. I'm not only asking for myself but the all disable that are going through same as me. There should be policy or law to keep the service on all times for disabilities. Not just for Blinds and Deaf but all disable. I hope you take my matter seriously and come up with a policy for all disabilities. Meantime, I will be calling to Metro Pcs to cancel my service tomorrow on Sept.6th. If anyone asks, I will not recommend this service to anyone because you just don't have the heart to care.

I was getting phone calls all hours of day and night they would not say anything after i said hello 3 times i just got out of hospital i called labor day 2019 to switch numbers i wanted another 417 number but told none was avabile had to get 832 area code and told they would waive the transfer number fee then today my service is suspended because of it...Is this how you do business is by lying to your customers...old number [protected] given [protected] my name is ronald davis

Was told that I was able to switch my service from one phone that's PCS to another phone that's PCS because they didn't have inventory at one store but wanted to complete the process yesterday today at a corporate store I am attempting to complete the switch and I'm told that there's additional fees that would not mention to me previously and also that I would have to wait for an additional month so I'm stuck with phones that I'm not happy with