MetroPCSI cant change my rate plan/ store closed early

I am trying to change my rate plan after i was offered a the 80 unlimited plan to switch my service. I really didn't want to pay that much but i needed a new phone. I was told i can change my plan we it was time to pay this month but i cant. All the store i went to were closed Sunday 9-29-2019. I called 611 and i was told my the automated system that i was not eligible for an plan change and i wasn't able to talk to anyone. It's [censored] i have kids and need my phone on. I stopped at the store on main street today(9-30-2019). Online it says the store opens up at 8 i get there the store is still closed how?????? I feel this is very unprofessional what kind of business are you running?

Sep 30, 2019

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