Hi, firstly I want to apologise if I am writing to the wrong office. I am kinda desperate to put a stop to this scammer who is using Nat Geo's name and scamming innocent people. I really think you ought to know about this Company called Metem Technology. They sell the National Geographic telescope (Nat Geo 20-60x60 Spotting Scope). They say the product is made in Netherlands. Metem International B.V. Kabelweg 43 1014 BA Amsterdam, Netherlands +[protected]. I paid over SGD$160 for this and to date they have not delivered it. I eventually went to their Facebook page and on it are hundreds of people who have not received their product. Is this a Nigerian scam? Many of complained to the Facebook page and the standard reply is send us your email and we will get back to you. I called the Netherlands Company and it is a bad line. It gets rerouted, and then silence. That follows with a standard pseudo Fed X email that say that they cannot contact me and to open a zip file they sent, and print it out. The file is only 2.6kb and cannot be opened. I have written to the Police of Netherlands and you.No response yet. I have send an email to Fed X in Singapore and they are investigating the matter. Are you going to leave this alone is my question?. With your sources can you investigate and stop this scammer? It’s my hard earned money. And when you think of the rest of the old people who are being cheated, without guilt or conscience it’s sickening. These are some of the comments in Metem"s Facebook page. Gerald Lang: Like many others I bought and paid for the Nat Geo 20-60x60 Spotting Scope (order [protected]). This was several weeks ago. No delivery. I sent you a message. No response. Your customer service is bad! I want to know if and when my purchase will be delivered, and if not I demand a full refund. There are EU laws against scams. Very disatisfied customer Roy Heaton: Stay away from this firm, they will not deliver your goods, I ordered a spotter telescope on the 6th August, and still no word of delivery. They promise to dispatch within 7 days, they lie! John Rampton: It still amazes me that illiterate non English speaking i...spoof up these websites and claim legitimacy . However there are many of is dumb enough to be caught by it . Shame on us . Chris Kiki: I also ordered this type of product recently, but seen comments from other customers of Metem, I wonder and remains worried. My order is recent, I know it won't happen right away, but I see on the Facebook site of Metem that numbers of people have not received their products although they've paid... I'm really worried! Please help report this. With your influence you can correct this wrong. God Bless You! James Das [protected]@yahoo.com
The complaint has been investigated and resolved to the customer's satisfaction.