CB Investment, Insurance and Financial Merrill Lynch Complaints #2-21

Merrill Lynch review: Retirement account

xox1 of US

Oct 19, 2026 11:01 pm UTC

Verified customer

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On Friday, October 16 at 3:19 I received a callback after waiting since 10:00 am to speak with someone. Your calls are recorded so please listen to the recording lf this call. I have already notified the proper people of your RUDE and dysfunctional associates. Ironically, the agent that tried to help said that the account would be available online after 24 hours. But, I reset my own password, did not answer any security questions (apparently he did this without consent). After 24 hours, the account was LOCKED with the password I chose. He also added a temporary password so that "if" I couldn't get in I could use it. Did not work. So, since Friday, I have not been able to get any assistance with resetting the password because I don't know the answer to the security questions that he put in. And 3 times I have been hung up on after waiting and wasting my time, including today.

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