I was laid off from my job and was informed that my 401k funds were going to remain in my Merrill Lynch retirement account until which time I could remove them, roll them over, or transfer them to another account. I do not know if Bank of America purchasing Merrill made a difference but somehow although I requested in writing to close the accout and cash out the account, half of the funds were rolled over into an IRRA. Fine. Until t he fees started kicking in. Hmm. I'm paying them for what? To hold my money? I can take the cash and put it in a savings account and MAKE money. So, I tried to call to hear my options with this account. It took FOREVER for them to locate my account and then they proceeded to sound confused when I asked about options. Really?! I called back today to inquire again although I was pretty sure I was going to close all accounts and reached the RUDEST rep on the phone. He too couldn't seem to locate my account. I gave him the account number, address, phone, spelled my name repeatedly and even offered the last four of social to verify. After trying to convince me that he wasn't trying to be difficult, he asked for my complete social. No. He asked again. I again said no, and offered additional info to verify my identity. He said without me giving my complete ss# over the phone he couldn't help me. What!? A company that prides itself on financial growth can't understand why I want to protect my indentity to some extent!. OMG. I ended the call extremely frustrated and anxious to cut all ties to this company. I guess I will try again tomorrow to find someone competent enough to help with this request. If you can avoid this company, in my opinion DO.
The complaint has been investigated and resolved to the customer’s satisfaction.