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Square review: holding my money hostage with endless runaround ( 2 comments)

L
Author of the review
10:14 am EST
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My square account was hacked 6 weeks ago:
1.I have done everything they have asked me to do, everything I call them they give me something else to do.
2.They told me they would do an investigation and had to wait 7-10 days, so I waited. Call back then tell me, I have Change password which I have done several times.
3.Then new call, I was told you I had to go get a new device because my device was hacked, so I bought a new device.
4.Then another call and was told they told me they needed more investigation.
5.Then I told change my bank information, which I did.
6.Then they told me I must start a whole new account, which I have done.
7.Now they say they must do investigation again.
They have been holding $3467.00 of my money.
My clients are paying, and you are holding my money.
Can not pay my vendors because of this. This is efficient for my credit with these vendors. This is destroying my business.
I have asked Square to close my account and just send me a check. They said that they cannot do that.

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K
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Kareem McClarty
US
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Mar 11, 2026 3:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Same here closed my accout after the 1st transaction. I have a car dealership and they are holding 3000 of my money saying I can't get it back until June 7th. Today is March 11th!

M
M
Matildas Art and Music
US
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Mar 12, 2026 3:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

My account was hacked 10 days ago and I am getting the run-around with customer service as to why $5600 of it has not been put back into my account. I call every day and they say it is being investigated and will be resolved in 24 to 48 hours and I will be contacted by email...but I have yet to get an email or get a resolution or even an update on the investigation...

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