Menards
Reviews and Complaints

You are correct about the poor quality of Mastercraft doors. It's obvious there is a lack of Quality Control during the engineering, manufacturing, and assembly process. After purchasing Mastercraft French doors, I examined them only to find poor craftsmanship and a clear attempt to keep cost down through inferior materials or lack of essential components. Firstly, underneath the sill where it is fastened to the jam there was no caulking to prevent water seepage. This was the first part I fixed. Probably one of the reasons blondeauto's doors keep leaking at the corners. I also noticed that the composite sill was cracked. The staples they use missed the board and cracked it. So I pulled the staples, glued it together, and used much stronger screws to refasten it. Then came installation. After installing the doors I noticed they were racked...misaligned. Therefore I checked the frame for square. It was. This is when I saw that the doors were titled not the frame. I looked at the hinges and I could see that the flawed routering produced different depths causing the doors to tilt at an angle. This is a manufacturing defect caused by poor quality control. When the jam is being routered it is getting pressed at one end when passing through causing the hinges to be set at different depths. When the frame is assembled, the board is flipped and now the reverse problem is on the other side. The solution is to shim the middle hinge and double shim the top and opposite bottom of the pocket for the hinges. After fixing that I stood back then saw a spot of light coming through the top of the doors where they meet. It seems the design missed a seal for the top of the astragal. Also, missing were the two keeper plates for the lock pins. I decided to take a trip to Menards to ask where this missing hardware was. Menards contacted the manufacturer and they said they no longer use the keeper plates but use this little plastic cup to insert into the lock bolt hole. No security there. As for the seal, they said it only comes with one on the bottom not the top. They gave me no solution for the daylight showing through the hole or the wind and cold air that comes through it. Nice! Now onto the door handle and deadbolt installation. Guess what? The strike plates don't line up. So you can't lock both at the same time. Back to Menards where I purchase another strike plate to grind and offset to get the locks in alignment. I think that's enough. I wouldn't recommend a Mastercraft door based on this experience. As for the hundreds of doors that the contractor installed, shame on you for using such a cheap product.

I install hundreds of doors a year and have never had a problem with Mastercraft doors leaking as opposed to other brands. That's why I now use Mastercraft doors exclusively. Being an experienced contractor, I am often called out to fix a door after a so-called professional contractor installed it and almost always the problem is the initial installation (slamming the door in the opening to move on to the next job---no follow through). If all five of your doors have problems, I hate to break it to you but it sounds like your contractor is the actual problem (your pictures look like it too).

it seems to me you expect preferential treatment because your a women. That doesnt seem fair to me.

This is a good example of why women should stay home with their kids instead of trying to juggle both motherhood and a career. Women expect special treatment from the time the pregnancy test shows up positive. They expect sick time throughout their pregnancy. They want time off for when their kids are sick or when they have some lame-### school play. They always want to leave early because their kids have sports or a geography bee or some other boring function. Basically women who were once hard workers become completely useless once they have kids, and the rest of us have to pick up the slack. "I have a child!" is their battle cry and they turn themselves into martyrs because of it and they use their children as an excuse to slack off at their jobs. Do us all a favor, honey--stay home with your kid. This goes for all the women with kids out there--you are more useful at home. I've had to take on a heavier workload for more than one mother, and I know my life would be a hell of a lot easier if all of you mommys would just stay home. BTW, I am a woman and the same rules apply to me. If I get pregnant, I will not use my child as a pawn to get what I want from my employer. I will stay home and take care of it and not ### about it and pretend to be a martyr like all the other women out there.

so...it's menards fault that you can't be at work when you are scheduled? btw no employer gives two ### about your "other job." i get that you need to work, but you can't blame them for replacing you if you are not reliable. getting along with people is ok, but you have to get there first. if you really got fired because of one late. you should get a lawyer, not post on some complaint board. i know several lawyers in the rochester area that will take that suit in a heart beat. just type "business law rochester" into google.

My advice to you:

1. Stop making excuses- there are millions of pregnant women worldwide with greater pressure than your 60 hr/week work + school (try 100 hrs/week on occasion). Being pregnant is not a free pass to not perform your job well, as you describe ("if a woman becomes pregnant and has trouble meeting all the demands she is entitled to certain rights by law to keep her job") The law only prevents discrimination, it doesn't mandate special treatment!

2. Lose the sexist attitude- mature men (hopefully your managers are mature) understand the demands of preganancy, but just like anyone, managers expect their employees to be reliable, no matter what gender or "situation" they are in.

3. Get motivated- watch The Pursuit of Happyness to see how a homeless, single parent made it in the professional world. Start in fast food or scrub floors at Mayo if that's what it requires. We all start somewhere.

"You have to pay for it before it is ordered, that way they have gotten their money from the credit card before you get your metal, it took them three weeks before we got our metal."

Of course you have to pay for it before they order it. Imagine if they didn't and people just ordered whatever they want. People would never even think twice about actually needing it. "Sure go ahead, just order it in. I'll decide if I want it when it comes." Where would they put all the stuff that comes in special ordered? Also, steel is custom cut to the inch that you need, that means they can't just sell it like their stock. It's CUSTOM.

Steel comes in quickly. Steel is made and cut by the next day that you swiped your day and ready to ship. The reason it takes a week is because it has to wait for a truck to ship it out. Gas costs companies money, they're not going to send a big semi for a box of steel. I doubt that it took 3 weeks for the steel's initial order.

Menards, will not take back any products that have had gas added to them. It even says it on your receipt buddy. Perhaps you should read it next time. Also, I'm a bit shocked he didn't mention the repair center because that's where they send things like this. I'm willing to bet you were not being so nice on the phone. Why would you aspect someone to be nice back :).

I signed up with Menards in Jan 2008 and they said nothing about any stores going in nearby. 2months after I start I read that they are building another store 20 miles from me. When the new store went in my deliveries dropped by 50%.

I currently work at a Menards in Indiana (not naming the specific city) and I'm one of two minors working there at the front end. They let anyone who knows how to use a radio be a head cashier. As a minor I have to take a lunch every five and a half hours. One day I was working six hours and was only assigned two ten minute breaks. I let the head cashier know that i needed to take a lunch, and she said that we 'didn't have enough breakers or time' to fit one in. Cue me being written up the next day for not taking a lunch and getting the company fined. So I have to choose to get written up for taking a thirty when I'm told to take a ten, or get written up for getting the company fined? Quit letting airheads be head cashiers. Human resources has not yet gotten back to me about the situation. This has happened on multiple occasions.
My head cashier will have me take money out to the garden center, which I have expressed my fear of doing but they tell me I will be fine. They also have me take the red cart back to receiving and operate the trash compactor, which O.S.H.A says I have to be 18 to do. 'Just don't get hurt.' Call me a [censored] but I don't want the company to get in trouble because of the ignorant and uneducated head cashiers!

Menards is really good at using their employees to excess without giving the proper compensation. When I was working as a cashier I was written up for wanting to count my till. I counted it before I would start my shift and the front end manager yelled at me saying I wasn't allowed to count the money. On one day after being yelled at I counted my till again and the till came up 12. 00 short. I immediately called the manager on the walkie talkie and told her but she just yelled at me over the walkie talkie, later that day I was written up for counting my till. I ended up going to the Human Resources Guy and expressing my concern that if Menards wants me to be responsible for their money then I should have the right to count it to make sure that it has the amount of money that it was supposed to have. I was told I was able to count my money before I take it to the register in front of the manager. So the next day I went into the counting room thinking I was going to get to count the money in my till. But instead the manager weighed the money then handed me the till and told me it was fine. I pushed the issue that I was told I could count the money before taking the till which made the manager very angry at me and from that day forward it was obvious I was going to continue to be treated poorly. The harrassment continued from the management until I finally quit 6 months later.

by the way, there are two other people and a store manager that were also on duty that day, and because she was closing that day, she basically loses all she has worked for in the last six years.

my wife worked at menards for about six years now. she was an assistant front end manager. she was great at her job, never had any complaints against her, never had any mistakes. Then there was something wrong with the money at the end of the day, and after checking their security cameras, determined that it wasn't stolen, they still demoted her to full or part time team member and made her transfer to a store farther away. She gave her life to that job, and she was so proud of herself, now she is so depressed, and she worked so hard. I can't believe they would treat a loyal employee this way

If you buy anything that says its made for Menards (look at the back label) its going to break or not work! Trust me I purchased tools/paint/lights and they all broke or was the worst product I've seen, spent more money buy trying to save a buck! Home depot will meet and beat there prices so save the time and money (after returns and gas) go somewhere else. When your trying to get something fixed and its junk from the start, it *** you off when you have to drive all the way back to take it back. Just wasted my day and not too mention my money!

We bought an counter top ice cube maker that quit working when we returned it they said the extended warranty was canceled after 1 replacement the one replacement was because it came without the ice cube basket or scoop and the warranty on the new one was void because this was the 2nd one we had replaced also the company wasn't making any money if they had to keep replacing things. what the lady didn't seem to understand is we have bought at least 3 of these things in the last couple of years so we aren't replacing the same one all the time she thought we were bringing them back just before the warranty was up.

The extended warraranty CLEARLY states that it is a ONE TIME replacement. Take time and read up on what you have purchased!

i have nothing but problems with lyons industries and menards co. thier plactic byfold shower door crack within 2 years just as there 1 year warrenty is up because their stufff is garbage

Who is right or wrong depends on what you were told when they called to say they were short. Normally you would have to either pay for the second delivery or else postpone it there was enough product to fill the entire order, but I know that that sometimes isn't communicated properly when these calls are made. Generally a second delivery would only be free if store error caused them to be short on the delivery date.

Not having been there, I can't make the call on this one.

people are just too ###ed to read the signs, that are in neon colors half the time, right in front of them...then they bring their problems and crap to us at the service desk blaming it on us..

There are signs by the gas lawn mowers and weed eaters say "no returns on gas *whatever you're buying*). If the company said they would return your money, you should have gone to the company, not the store for the return.

naperville menards is the worst . from the store mgr on down.

Did you try filling out a complaint form? These go directly to the General office and they'll be made aware.

Some stores like to force their police on the consumer like we had signed a contract with them . I feel before we buy a new product we should 1st be made full aware of the stores police for the very product we are buying at that time . Then if we agree at that time to the police for that item before purchase is made / completed, We at that time can sign the agreed police and after that make our purchase, If we feel like it is unfair at least we will have a choice before we spend and risks losing the amount of money in the beginning of all sales under polices that do not adhere to the regular return polices . If they fail to inform you at the time of sale and you did not sign any agreed police . Then the sale will be under the normal return police of 30 - 90 days or witch ever the time frame along with original receipt are under at the time of purchase . If a police was changed after the purchase was made you would not be under that new police the old police would be locked in for the date of your original purchase date . As all original signed agreed polices before new police changes for all signed polices are made after original sales date for any product in an agreed police form .

Update : After we bought and was told we had to get the Yard Man fixed by an authorized repair shop . ' Because we had used the mower " . And after sitting at the house for a day thinking of how and the only way that Menard's would except a return was only if it was not used and in its original Package . I thought 1st this is stupid how stores can make policies and we the buyer have no common policies that work in our favor to help us in most issues . So I did think long and hard an the thought --->" Loop Hole "

We paid almost $ 200.00 dollars on a Yard Man Mower and had it for less than 24 hours . At fist it started and mowed about 10 - 20 % of our yard all flat and no objects to hit . A piece of metal close to the blade that the blade bolts to fell off . Now the mower just wont start at all . We returned to the store and was told we had to get it fixed by an authorized repair shop . On the box it says you get a two year warranty . We went back home with the same piece of junk, And called all our friends about our problem and at the 1st start of spring if our friends and others shop else where for their mower needs i hope Menard feel the sting as we did . Now if they change there slogan from " SAVE BIG MONEY WHEN YOU SHOP MENARD " ---> TO ---> " LOSE BIG MONEY - GET RIPPED OFF - WHEN YOU SHOP MENARD " .

I just had the same thing happen to me yesterday(7/7/09). The day before my husband purchased a weed wacker/trimmer and when he tried to start it nothing, it just did not work. I took it back to the store; they tried for 20 mins to start it and nothing. They came back handed me the piece of junk along with the number to a place where they could fix it. Right away I told them that I did not want the number, nor the faulty equipment. They told me there was nothing they could do, and I could speak to a manager if I wanted to, but that this policy was put in place because they had found that other customers had done something to the machines and they ended up with the bill. I told him that I was very sorry to hear that, but that I should not pay for the sins of others and that of course I would speak to a manager
I waited for the manager and had a 20 minute exchange with him that started with me pointing out how ridiculous their policy is. How can I test if the gas powered equipment works UNLESS I PUT GAS IN IT! Then basically all that he kept doing was tell me "that's our policy", and I saying am not leaving here without my refund.
He insisted that I had to get it fixed, I told him you know actually I have a broken one at home, that I looked at and figured maybe it's not even worth fixing, I’ll just buy a new one, came here got this one, and now I have to send it to get fixed? You know I bought it because it's new and I expect it to work as new. What you are asking me to do is to buy a refurbished item without telling me is faulty in the first place and that is illegal. You fix it! I am not fixing it! I am not leaving here without my refund or with that piece of junk you sold me!

I finally said if you went to buy a car and you try to start it and they said well there's no gas, you must put gas in order to run it, and I did, then i tried starting it, I give the dealer a try at starting it, and no one can make it work, how then would you feel if they told you that you have to get a tow truck and get it fixed?
He told me that if I got a flat tire in my car I can blame the dealer and have to fix it myself... I said Yes, you are so right but that would imply I actually drove it.

At this point he asked me to lower my voice, after pointing out that I was not speaking loud, but I was not going to stop unless he refunded my money, he said if you don't do that I will ask you to leave and not give you your money back. I was very upset, but I did realized, by the tone of his voice that he was finally seeing things my way and was refunding my money... so I waited for him, as he authorized for my money to be refunded.
Omar the clerk at the cash machine, was very prompt at pointing out that I wasn't getting cash back that it would only go back to my debit card. I guess he thought I wanted the cash for something else, but he made me feel like a junkie waiting for money. Just outrageous treatment. I had other items in my cart that i put there while they were testing the weed wacker, I need them, but there are other stores in town where I can get them. You know I can understand that they must have certain policies on place, but this one is just ridiculous...

Just a little note, when you said you thought Menards is going out of business, you are completely wrong. Mr. John Menards Jr. recently crossed the line from millionaire to billionaire.

I ordered 42' attic trusses to be delivered to the job site , I paid the delivery fee and when it came time for delivery they tell me the road weight is 10 ton and they cant deliver. three options, I pick up the trusses at the plant.( ya sure like I have a 42' trailer.) #2 hire a company to deliver them on my own , oh ya they will give the contact info. What the heck! #3 They can drop the trusses some where along the way. $ 6400.00 order. I cant get my trusses, what a sad way to treat a customer. I have been in this field for 40 years and have never not have trusses delivered to the job site. they are trying to put it in my lap. How pathetic .

I always thought delivery of a washer meant bring it to the home and put it in the basement! Not at Menards! A $102 delivery charge will get you a washing machine delivered to your garage. Yep, that's what I said. Who in the #$@% wants a washer delivered to their garage? Oh, and for an additional $20 the guys will bring it inside the home. Why don't they just charge whatever the fee is upfront for delivery instead of surprising people with an additional charge when the merchandise is delivered.

Spent $360.00 sent in 11% rebate three months ago in Bay City MICH. STILL WAITING FOR REBAIT (customer service with little college butts in tight jeans) says its still being processed ? I now shop at Home Depot and get 10% discount for being active military. Stop supporting the chineeeys at mearrrrds its junk and they LIE.

Just curious, did you contact the store and give them a chance fix the problem?

The Menards employees trolling on here obviously don't understand customer service. I am a contractor and your attitude is why I am done with Menards. I get better service and better quality at Lowes. You're going to lose customers one at a time. BTW, you can stick your "restocking" fee and your glorious "rebates" in the hole!

The Menards employees trolling on here obviously don't get what customer service means. Menards is losing customers one at a time. I am a contractor and I am done with Menards. I get better service at Lowes and Home Depot. And Menards can stick their glorious "rebates" in a shredder.

ALEX ZAPATA IS THE WORST MANAGER IN THE WORLD AND SHOULD BE THROWN OUT ON HIS ###. HE REMINDS ME OF A LAZY ### THAT SITS ON HIS ### EVERY DAY AND GIVES PEOPLE SWIPES. HERE ARE THE PEOPLE THAT SUCK AT THERE JOBS AND GET BENEFITS FOR DOING SO.
1. ANDY HANSEN
2.ALEX ZAPATA
3.TYLER FROM BUILDING MATERIALS(THE ONE TIFFANY DATES)
4.TIFFANY BROCK
5.AMBER FROM CAB APPS.
6.ADAM FROM WALL COVERINGS.
7.GARY TYLER (WHICH IS A STUPID NAME ...CHANGE IT)
ALL FROM FAIRFIELD TOWNSHIP MENARDS
GARBAGE AS HELL.
ALSO QUIT HIRING PEOPLE WHEN YOU CANT AFORD TO PAY YOUR OWN WORKERS.

MENARDS IS A BUNCH OF ###S
HAIRY
SWEATY
NASTY
POOPPY
###S

RANDA IS STRAIGHT AND I LOVE HER.

RANDA IS GAY

"All Christmas Decor, Games & Toys 50% Off". This is advertised in the store and their flyer in the paper and the only disclaimer is "Off Menards Low Prices". Well it turns out that it's only off their low "regular" prices and not off sale prices. This could be construed as false advertising in itself, but on top of that, nearly all their Christmas stuff is already on sale which means when you are in the store, you look at a tag expecting to pay 50% less and in actuality, you're paying 50% off the regular price which in many cases is the same price as it's already marked. I used to be a hard core Home Depot shopper as the Menards stores used to be poorly laid out...in the past year, I've not once stepped into a Home Depot but I can guarantee that after this experience, I'll be going back to Home Depot and not Menards, not matter what their prices are.

I recall when this happened. The printing error came from the printing company who prints the AD'S not any specific Menard you choose to go to. People like you are a joke, thinks the world owes you something it that it does not.

bellevue menards didn't print the ad. it wasn't our mistake. it was a printing mistake on a corporate level. thanks though.

The ads read "off the Menards everyday low price" and have for many years now. This means the regular price (no brainer). Thats why it has the original price on the sale tag SO YOU CAN SEE IT'S 50% OFF! Your ignorance does not mean companies should have to lose money

and by the way, Menards is a regional company, so it wasn't a nationally advertised ad.

The inside back cover of the flyer states "We reserve the right to limit quantities and to correct printing and layout errors." This is the fine print on the ad. Before making a stink with the FTC, you should have read that. This is standard practice in the retail business, why would they do this just to make a lot of customers angry? This was obviously not done on purpose. Get over it.

Is this a serious complaint? What do you think 50% off means? 50% off the original price of the merchandise you are planning to buy. Menards gives the customer the benefit of the doubt by tagging the merchandise with the new price so they do not have to try to figure out what 50% off the original price is... If your that mad go back to grade school and take a math class.

THERE IS NO WAY THAT IS FALSE ADVERTISING

every menards store had to refuse every person that pool for that price it wasn't just you. and it was a mistake and they could not sell it for that price. forgive them and get over it. do you think they mean't to do that..i doubt they did

Ummm, how much law do you know? Because a location advertises something for a price (mistake or not) in a flyer or on TV, etc, they do not need to sell you it at that price. It is only a "offer to negotiate".
If your thinking about a 'bait and switch' trick, then you don't understand what it means. It means they advertise you a product, but when you get there, they are quickly sold out, and they quickly try to sell you a DIFFERENT more expensive item.

actually there is more than one store manager so they usually do not work from open to close. and they don't stay 2 hours late.. except when there is a huge sale or guests don't get out of the store at close. and yes the night pages at that store sound terrible, that guy got all the stores in trouble, i work at one and now it is more strict.

Here's a revelation! The store is open for 13-17 hours per day for your shopping convience...so why the hell are you people in there at closing time! We are all tired as hell after working all day, and believe it or not we have lives that we like to lead after work! Use the aforementioned 13-16 hours of shopping time to get your ###, and IF you MUST be in at closing time, move your ###, get through the checkout and leave!

Well, General Managers work from an hour or two from open until an hour or two after it closes, so its a long day, cut them some slack.
But, of most of the complaints on this website, yours seems to be the most legit. Those 'store closing' announcements are only to be made 5 and 10 minutes before closing, or 15 and 5 minutes before closing. (The later if there still is a lot of guests in the store.).
I will look into this.

The Menards in Elk River, MN has the RUDEST employees of any store I have been in..repeatedly! They also do not stand by their products. I mostly shop Lowes and Home Depot. Menards does not help you and if you ask for help you get snide looks and [censor] service. I've lived in Elk River for 11 years. Trust me..they only want the money..they don't care about their customers!

Everything not a known brand name at Menards is usually crap. I don't know why I can't seem to remember all the hard lessons learned from their crap since I seem to go back occasionally for a reminder. They do sell groceries now, how great is that?

We put in new storm windows in our sunroom. Now it is snowing and the windows are fogging up...what is making this happen?

my siding is fading on my house my phone number is [protected] give me a call. or I will call nbc. 5

Lousy Treatment at Beloit, WI Menards
On Sunday, 09'27'15, I bought a discounted electrical switch are Menards, Beloit, WI. Anyway, the switch was lined up with other same switches in the electrical red tag sale, on an end cap. Not huge money here, just principle . . .

Took it, along with other stuff, to check out, and didn't realize was charged full price, until I had chance to review the sales slip. Brought it to the attention of the cashier, who got a "helper" from electrical. The helper said the switch was not on sale. I took her to where I bought it, she said, "Nope, it is not on sale." Though it is was placed with other identical switches in the sale area. It was white versus beige, otherwise identical.

Wisconsin Retail Law, says, if an item identical in principle to others, is placed in the for sale area, in this case an end cap, they must oblige the customer. And the store manager did, since I was right. Then the cuteness took place from a snotty front end "helper."

The front end employee of-the-month -- not, told me to go to END of the line, and she would have the cashier re-handle the transaction. So far, the electrical helper had been very cute about the subject. The front end employee SAM, took it a step further in the cuteness department, and did as stated above.

Making me wait another ten minutes to get out the store. Only two lines were open, people lined up as per usual. She could have had the cashier, simply refund the wrong amount charged, charged me correctly, and let me go.

No, no can't do that, might be construed as good customer service, since I had argued -- correctly -- in my behalf. This was her opportunity to get even, even smiled snottily while doing so. She was compelled to agree on the price, because I was right, this caused her to become cute, to get even!

Gets tiresome, packing my own stuff, getting treated cavalierly, snottily from time to time, at this Menards. Other Menards can be painful to deal with, when things go wrong for them. This Menards is particularly bad, no local competition will do that. And apparent, weak hiring decisions, will do that.

This is long, called the Eau Claire, WI HQ, was told to send this issue to Corporate in writing, or fill out one of those stupid Rate US Forms, to file my complaint, how quaint. Actually filled out Rate US Form for a helper, ironically in electrical. Who had been helpful, about a month before this snotty treatment.

So … decided to leave this instead of writing Eau Claire Corporate, since they apparently are not too concerned about lousy customer service. Corporate Eau Claire, seems to take the same attitude regarding complaints. Not taking a customer call about being treated something other than a customer. Smacks of the too often instances where, I get some other than good customer service. Especially this Beloit store, and their newest SNOT front end woman helper SAM. She had her name tag in caps -- SAM -- by the way.

So screw Menards, I'll drive to Janesville, and shop Home Depot, or Ace locally. Apparently my money is not good enough. Funny, in 2008, I spent nearly $14, 000 there, doing remodeling. And even then had some issues with this store. And used to shop there regularly since, not any more, thanks to front end snot SAM.

Enough is enough, Menards apparently doesn't know about, or be too concerned about customer for life issues, as in my spending my money with say, Home Depot from now on, in lieu of Menards.

Being treated as a second class citizen by retail stores is always unwise. Ignoring such actions, like Menards Corporate apparently does, costs them money.

I'm not that unique, others treated similarly as this snot SAM treated me, will have customers shop elsewhere. Moreover, tell EVERYONE they know how they are treated by snot helpers, like this one at Menards Beloit. I've already told a few, and two of them agreed with my assessment, they've experienced less than decent treatment at this Menards too. Hopefully, they'll think twice before spending more money at Menards.

Bye . . .

Likely as not, once a Menards type sees this nastigram, they'll delete it . . .

At Menards for 1 1/2 hours with loaded cart. Had 3) 8' X 23" shelving boards that had a "11 X 4" sign with a price of $13.10 for knotty pine, next to these were oak veneers for $15.48. At the register they come up $15.48, call for a price check, the guy comes back "$15.48". I bring him to the sign & he grabs the 1 inch screw tag & said "Nopr, thats the wrong price, anybody could have put it there" despite "SOMEBODY" did put it there on the products sign, & who would question a $2 less price for pine veneer than oak. Too bad for me. I call for a manager to discuss his attitude. No one shows, I scan my card & try to pay for the higher price anyways. I walk to the service desk & back to the register 'Ginger' is talking to the buildings dept guy who now realized I was going to report him. I ask her if she is the manager, she wont answer me, "excuse me, I called for a manager, are you a manager?" She dissed me & said "I, m talking ti him". That did it. I turned to the girl & told her cancel the entire transaction. The manager was worse than the dope James. Her excuse was that she was trying to get the "story" from him first. I said that customer service starts with the customer who called for you not the guy who insulted the customer. After alot of rudeness from Ginger the useless manager, she said she would adjust the $2 per board price but I was done! Let them restock the entire order. Best part is you cant reach a regional manager for customer service, just an Eau Clare, Wi

my husband and I went in for a return. The product was a drill and was purchased out of state.. We are in sub-contract work and travel...our employee paid cash for items and receipt was destroyed in flooding we had. We had 3 total. 1 in hand 2 in a work truck on its way back from Pittsburgh. We brought the 1 drill in and explained about the receipts. We asked if this was their product as we are not 100% sure it was this store. they researched and told us it was. We said great! we will bring the other 2 in next week when our truck arrives in ohio. We then bring in the 2 drills and the General Manager accused us of theft. outwardly and openly. Then he further stated we could have dressed up for the occasion and then proceeded to inform us he does not trust anyone who walks in the door.. and that he is the big Company of Menards standing behind him.. and then proceeded to ask me who I have standing behind me... He kept our equiptment and refused to give them back. I explained that I felt uncomfortable leaving the drills there.I stated it felt like if he asked me to leave a child there I should just trust him. he then said that he hopes my children are worth more than 200.00 dollars. he still has our equiptment. I called the regional or the operations manager and he told me he would get to the bottom of things. I had to call him back as he forwarded the problem to someone else without keeping us posted. this new person is calling all retail stores to see who carries the product and we still cannot retrieve are items...The manager also explained to us that we will not get our items back and I quote "because I said you cant have them"

Looking for metal 1 gallon cans I normally bought, Menards switched to plastic. No problem there. I commented about how I needed the metal can for solvent materials. The sales rep tol me I should not be putting solvent into a can in the first place. I have 17 years in the industrial finishing business and can tell you that people put solvent materials in 1 gallon cans. The new plastic cans cannot be grounded properly creating a fire hazard IAW NFPA33. Since Menards sells flammable solvents AND plastic cans, they set their customers up for possible injury and or destruction of property by not understanding correct safety procedures. I hope they do not kill or severely injure someone.

I put the extended warranty plan on my washer don't do it unless someone is in your area to fix it.I called on Tuesday to have someone look at my washer. They gave me time on the next day from 8am to 12pm no one had called or came I called the service department and they said it was from 1pm to 5pm. Bull I work 2nd shift and never would have agreed to such a time. they did call me back and said they found someone local to come look at it the next day. I called the company and they were still waiting for the order and couldn't make a appointment until the papers came threw. meanwhile my machine is still not working. why number one did I buy from Menard's I'm asking myself that today. I will now buy locally from an appliance store at least I would get service.. this is a heads up for anyone the warranty isn't worth the hassle

I would ask the idiot salesman one question, Why are chemicals sold in metals cans if due to his uneducated logic that chemicals should not be stored in metal cans.

Yeah, I bought a brand new mower from Menards as well, doesn't work now. The "Professional Repairmen" say I didn't put oil in the mower. There was ABSOLUTELY NONE according to them, we tipped it on its side, and the "Professional" got oil on her hand and the dipstick. Menards is still saying that it's my fault because I put no oil in

I don't think you read my entry, it was not a price problem, it was a cash register error, learn to read.

Holy ###! I cannot believe that a manager of the store did that and acted in that way. You should file a lawsuit against menards for theft of property and defamation of character. If I were you, there is NO WAY IN HELL THAT I WOULD HAVE STOOD FOR THAT BULL-CRAP! If you need the name of a good lawyer, let me know in a post and I will give you the name of a lawyer that absolutely HATES Menards, and would probably do the case for you pro-bono!

He must have seen your spelling from somewhere else and remembered how retarted you truly are.

its general.. so you can't spell
he probably thought you were dumb enough to buy it

you talk like a ###ing idoit. i feel bad for you, try getting some education

Have you ever heard of getting more with honey? So you did not have the serial number when you called is that correct? The person on the phone said he could not do anything without the serial number. The logical thing to do is get the serial number off the water heater.
Also if you really know when you bought the water heater you can go to the computer terminals and it will give you a copy of the receipt if you used a credit cards or wrote a check. So you are not screwed unless you act badly to the staff.
How did you act? I have had wonderful experiences with Menard's and I have purchased hundreds of items over the years after the remodel jobs. There are always extra items left over after a job. If I can't find the receipts because I paid cash for small ticket items then I get store credits. No big deal because I can always find else to buy there. The have great prices and selections.
Be kind and you receive kindness back, be a jerk and you get yourself right back at you. It up to you how you want to be treated.
John M in Crystal lake

anyone who uses such crude language sounds so offensive that they have completely turned off my mind to whatever point they are trying to make. i am quite sure that menards is thrilled to be rid of people who act uncivilized. they couldnt care less how much you were going to spend there.

start shopping at your local mom and pop stores . they work hard to give you the best products and service. and back them up to. may cost a little more but worth every penny if you have ever been put thru the ringer at a big store.

i understand your concern. i bought a water heater there two years ago and it went out. i was told because i didnt have the serial that they couldnt do anything for me or uphold my warranty. when i implied, so i'm screwed, the salesperson hung up on me. total bs and unfair.

Funny how everyone comes prepared to spend all this money...but usually you never buy anything anyways. Grow up, get to the top of a really high building and do us all a favor by jumping off you piece of ###.