The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Menardscharged for products not received

We purchased a few thousand dollars in pavers Sept. 2017. The delivery company for Menards calls and tells us they are short by 700 pavers. The total amount for all the pavers has been charged on our card. So they deliver what is available. A week later my Husband calls Menards and the rest are available. They want to charge us again for delivering a product that THEY shorted US on. Not our problem! They will not work with us at all. We have spent literally thousands of dollars there over the years, we have no other home improvement store to go to. Manager isn't there, how convienient. Can't get a hold of Corporate, can't get a hold of credit card company, what a joke! Save Big Money, NOT! Get ripped off, YES! NO CUSTOMER SERVICE, ABSOLUTELY!!!

Responses

  • Di
    Dingle Bogardus Oct 18, 2009

    Who is right or wrong depends on what you were told when they called to say they were short. Normally you would have to either pay for the second delivery or else postpone it there was enough product to fill the entire order, but I know that that sometimes isn't communicated properly when these calls are made. Generally a second delivery would only be free if store error caused them to be short on the delivery date.

    Not having been there, I can't make the call on this one.

    0 Votes
  • Ha
    Harold Nov 30, 2010
    This comment was posted by
    a verified customer
    Verified customer

    If you buy anything that says its made for Menards (look at the back label) its going to break or not work! Trust me I purchased tools/paint/lights and they all broke or was the worst product I've seen, spent more money buy trying to save a buck! Home depot will meet and beat there prices so save the time and money (after returns and gas) go somewhere else. When your trying to get something fixed and its junk from the start, it *** you off when you have to drive all the way back to take it back. Just wasted my day and not too mention my money!!

    0 Votes
  • K1
    k1m Jan 29, 2011
    This comment was posted by
    a verified customer
    Verified customer

    i have nothing but problems with lyons industries and menards co. thier plactic byfold shower door crack within 2 years just as there 1 year warrenty is up because their stufff is garbage

    0 Votes
  • Sh
    Sharon demarte Feb 01, 2011
    This comment was posted by
    a verified customer
    Verified customer

    We bought an counter top ice cube maker that quit working when we returned it they said the extended warranty was canceled after 1 replacement the one replacement was because it came without the ice cube basket or scoop and the warranty on the new one was void because this was the 2nd one we had replaced also the company wasn't making any money if they had to keep replacing things. what the lady didn't seem to understand is we have bought at least 3 of these things in the last couple of years so we aren't replacing the same one all the time she thought we were bringing them back just before the warranty was up.

    0 Votes
  • Up
    upbaja Apr 13, 2011

    The extended warraranty CLEARLY states that it is a ONE TIME replacement. Take time and read up on what you have purchased!!!

    0 Votes

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