The complaint has been investigated and
resolved to the customer's satisfactionResolved Memorial Hermann Billing — billing
resolved to the customer's satisfaction
Memorial Hermann's patient care is great, but their billing department is terrible. A year after services were rendered (and I paid my co-pay) I received a huge bill. When I called, they wouldn't put me on a payment plan because the charge was over a year old. On two other bills, they set up payment plans but stopped sending me invoices. I called to let them know I didn't get an invoice and made a payment over the phone. The next month, no invoice. Then they sent it to a debt collector. They messed up my credit report over the remaining $500 balance after I'd already paid thousands to them (on top of the more than $500, 000 my insurance had paid). When I call to discuss it with a billing supervisor, I'm told it is my fault for not paying. How am I supposed to pay if they can't send me an invoice and can't set up automatic payments? I'm supposed to babysit their billing department? This has happened twice. I now take my child to Texas Children's. Haven't had a single problem with billing with them. Skip the drama, don't go to Memorial Hermann.