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5.0 3 Complaints
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Melbet Complaints 3

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M
4:26 am EDT
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Melbet Account verification and nid correction

I am experiencing an issue with Melbet regarding the verification of my account and the correction of my NID details. Despite multiple attempts to resolve the issue by submitting the required documentation, my account is still not verified, and my funds are being withheld. My registered account name is 'Anik,' while my NID is under the name 'Morshed,' and Melbet is refusing to correct this. As a result, I am unable to access my funds.

Confidential Information Hidden: This section contains confidential information visible to verified Melbet representatives only. If you are affiliated with Melbet, please claim your business to access these details.

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Update by Md morshed
Apr 24, 2025 4:03 am EDT

Subject: Final Clarification Regarding Nagad Deposit ([protected])

Dear [Melbet Complaint Board / Security Department],

I’m writing to clearly state that I cannot provide the requested proof related to the deposit made from the payment number ending in 4612 ([protected]).

This number is not under my control now and was never my verified payment method. The deposit was made a long time ago (on 15-03-2025) via Nagad, and the Nagad system does not allow users to view transactions older than 30 days. Therefore, I am technically and practically unable to provide a screenshot or bank statement showing the details.

However, I have already submitted:

My National ID (both sides)

Full KYC documentation

Proof of ownership and control of my verified number: [protected]

Video and screenshot evidence from bKash

I strongly believe your continuous request for something impossible to retrieve is becoming deliberate obstruction.

If this matter is not resolved promptly, I will be forced to:

Report this issue to Curacao eGaming with full documentation

Publicly raise awareness of my case on Trustpilot, Reddit, and other platforms

Seek legal support if necessary

I respectfully ask for a fair solution. Please stop requesting evidence that I clearly cannot provide due to the technical limitations of Nagad.

Sincerely,
Md Morshed
Melbet User ID: [protected]
Email: hcnbxxb@gmail.com
Phone: +[protected]

Update by Md morshed
Apr 22, 2025 5:50 am EDT

Dear Melbet Team,

I am writing in response to your recent request regarding the Nagad payment number [protected].

This number was used for a one-time deposit on 15-03-2025, and it is not my verified or regular payment number. As you may know, the Nagad mobile app only allows users to view transaction history for the past 30 days. Since the transaction was made more than one month ago, I am unable to retrieve the screenshot or statement from the app or from any user-accessible method.

This is causing unnecessary stress, as I have already provided all required documents multiple times, including:

My official NID (both sides)

Screenshots and video proof of the verified number ([protected])

All additional KYC and identity verification documents

I am trying my best to cooperate, but repeated and unrealistic requests like this feel like harassment. I kindly request you to proceed with the verification based on the verified number under my control and the strong proof I have already submitted.

Please let me know if any alternative verification method is possible.

Sincerely,
Morshed
Email: hcnbxxb@gmail.com
Phone: +[protected]

Update by Md morshed
Apr 21, 2025 7:22 am EDT

Final Follow-up: Urgent Action Required Regarding My Account and Withheld Funds

Dear melbet team

I am writing this as a final attempt to receive a resolution regarding my account issue that I have been trying to solve for the past 9 days without success. Despite submitting all required documents multiple times, including:

My valid National ID (NID) showing my real name “Md Morshed”

A video and PDF bank statement with relevant transactions

Selfie with my NID and evidence of account ownership

My verified email address (hcnbxxb@gmail.com) and phone number (+[protected])

I have not received any meaningful update. Most departments (including the security team and license authority) replied once, then ignored further communication. This treatment is deeply unfair and unprofessional.

I kindly demand a final resolution and expect either:

1. Verification of my identity and correction of my account details

2. Or a clear and written explanation for why I am being denied access to my funds

I will be forced to escalate this matter further through public consumer protection platforms, social media, and legal counsel if I do not receive a resolution within 48 hours. Please treat this matter with the seriousness it deserves.

Sincerely,
Md Morshed
Email: hcnbxxb@gmail.com
Phone: +[protected]
User ID: [protected]

Update by Md morshed
Apr 18, 2025 9:48 am EDT

Dear Team,

I am writing this as a final follow-up regarding my account issue.

User ID: [protected]
Registered Email: hcnbxxb@gmail.com
Phone Number: [protected]
Name on NID: Md Morshed
Account Name: Anik

I have now followed your instructions strictly and sent a complete follow-up email from my registered email address (hcnbxxb@gmail.com) to your security@mel.bet address. The email included all the requested documents:

Front and back photos of my National ID (NID)

A selfie holding the NID with your email thread visible

Screenshots showing proof that the emails were sent successfully

Even after this, I have not received any reply from your security department. This delay is unjustified and deeply disappointing.

Let me repeat — I am fully cooperating and trying my best to resolve this peacefully. I have provided proof of ownership, including my verified mobile number ([protected]) which is still under my control. I am not trying to avoid your process; I simply want my account verified so I can withdraw my legitimate funds.

If I continue to be ignored despite fulfilling all your conditions, I will have no choice but to escalate the matter to Curacao eGaming, public consumer forums, and legal support channels with complete documentation and timeline proof.

Please take this matter seriously and resolve it without further delay.

Thank you for your time and understanding.

Sincerely,
Md Morshed
User ID: [protected]
Email: hcnbxxb@gmail.com
Phone: [protected]

Update by Md morshed
Apr 17, 2025 5:26 am EDT

I want to make it clear that the Melbet authorities have blocked my verified email (hcnbxxb@gmail.com), which is why I am now contacting you using this new email address: mdmamun4001188@gmail.com. My verified phone number ([protected]) is still under my control and should be sufficient as proof of my identity."

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J
4:49 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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Melbet Melbet is a big scammer

User ID: [protected]

Melbet is a big scammer. They blocked My ID with, 11000+ BDT. After giving all proper documents.

Security team of melbet. This email team didn’t reply my mail anymore.

I Emailed them more than 15 times. 2 months gone but no response.

I want to complain Casino license Authority. I want to inform them about their cheating. Please give me any contact details of them

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Update by Jibonghorame
Mar 24, 2025 3:01 pm EDT

User ID: [protected]

Melbet is a big scammer. They blocked My ID with, 11000+ BDT. After giving all proper documents.

Security team of melbet. This email team didn’t reply my mail anymore.

I Emailed them more than 15 times. 2 months gone but no response.

I want to complain Casino license Authority. I want to inform them about their cheating. Please give me any contact details of them

Resolved

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H
2:20 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
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Replied
Melbet has left an official reply on this complaint.

Melbet Account suspended

I opened an account in melbet.

My account id is : [protected]

I played and lost some funds ( about $200). There were no issue while i was loosing. After that i made deposit of amount $100 and made $380, the time it asked certain documents and i provided successfully. After that, they directly messaged me that my account has been blocked by their terms. Lol. It's not a big deal but people be aware about melbet and 1xbet. They alaways act like beggar and all of their customer service advisor don't have minimum education also.

Desired outcome: I don't believe that they will pay or they able to pay my $380 as they are beggar.

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Jibonghorame
Dhaka, BD
Send a message
Aug 17, 2023 4:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

User id: [protected]

Melbet is big scammer. They blocked My ID with 11000+ BDT..After Giving all proper documents.

Security team of melbet.this email team didn’t reply my mail anymore.

I Emailed them more than 15 times. 2 months gone but no response.

I want to complain Casino licence Authority. I want to inform them about theri cheating. Please give me any contact details of them

Is Melbet Legit?

Melbet earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: Melbet stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Melbet's reputation as a trustworthy leader in their field. Customers can rely on Melbet's services, assured they're dealing with a highly reputable and fully legitimate company.

Melbet resolved 100% of 3 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.

The age of Melbet's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Melbet.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Melbet.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Melbet and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Melbet.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Melbet.

However ComplaintsBoard has detected that:

  • Melbet protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

Overview of Melbet complaint handling

Melbet reviews first appeared on Complaints Board on Jul 24, 2023. The latest review Account verification and nid correction was posted on Apr 17, 2025. The latest complaint Account verification and nid correction was resolved on Apr 17, 2025. Melbet has an average consumer rating of 5 stars from 3 reviews. Melbet has resolved 3 complaints.
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  1. Melbet Contacts

  2. Melbet phone numbers
    +44 203 807 7601
    +44 203 807 7601
    Click up if you have successfully reached Melbet by calling +44 203 807 7601 phone number 0 0 users reported that they have successfully reached Melbet by calling +44 203 807 7601 phone number Click down if you have unsuccessfully reached Melbet by calling +44 203 807 7601 phone number 1 1 users reported that they have UNsuccessfully reached Melbet by calling +44 203 807 7601 phone number
  3. Melbet address
    Dimostheni Severi, Limassol, 1080, Cyprus
  4. Melbet social media
  5. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 30, 2025
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