Meineke Car Care Center review: refund

2/2018 my SUV was taken in for routine oil change wobbly tire, they added a timing chain as recommended change, we agreed paid 2267.30 from there to 9/31/2018 my car was kept in their shop, we were lied to, saying they were working on it an we would be in the lot staring at it. We even tried transferring it to another Meineke location and was denied as they told them that after placement of the timing chain incorrectly it damaged the motor and they were ordering a new one which was another lie, my mom found the owner went to his house and demanded action, where he verbal on a recorded audio admitted the mechanic working on the vehicle had been fired for drug use and he contacted his insurance who immediately placed us in a rental. Our Suv was under a bank loan which we had to make payments and insurance payments on for 7 months, we were not on a public transport line so additional fees inccurred to pay for travel . The hardship we endured as a result of negligence upon this center was a burden.This all could have been avoided if we had been notified immediately of the damages, however we were treated rudely never called and completed ignored when we would call, or appear at the shop.The insurance company took care of the property damage but directed us to back to get reimbursed the money paid for repairs that were never done. Meineke cas refused to refund, stated they needed verification the insurance did not pay. Their Insurance wrote a letter stating there was no reimbursement it needed to come from them. Meineke that said their computers were hacked and unable to tell if it was paid we again provided a copy of the receipt, certified mail. We are now forced to pursue this in a civil suit, and have filed complaints with KY attorney Generals Office, and any other means necessary to prevent this from ever happening to another individual. A individual using drugs under the influence while working on a motor vehicle is extremely dangerous and puts consumer along with innocent people at risk.