Megatimber
reviews and complaints

As a customer, it's important to feel like your needs are being met, especially when it comes to costly construction materials. Unfortunately, my experience with Megatimber left a lot to be desired.

To begin with, it's concerning that a company selling sheets of gyprock - which require a two-person lift - would only send one delivery person. Not only is this a safety concern, but it's also inconvenient for the customer who may have to scramble to find an additional person to help with the delivery. To add insult to injury, Megatimber charges a premium for their services, so one would expect a higher standard of delivery.

Furthermore, the communication from Megatimber was sorely lacking. Despite their promise to keep in touch, I received zero updates after placing my order. It wasn't until the delivery driver called saying they were outside my house - while I was thirty kilometers away - that I had any idea the delivery was coming.

As a result, I'd be hesitant to recommend Megatimber to others. While their prices may be competitive, their failure to communicate, provide adequate delivery support and carry out delivery in a safe and responsible way is concerning. In short, Megatimber needs to work on their customer service and delivery practices if they want to be viewed as a credible and reliable supplier within the construction industry.

As someone who has recently purchased from Megatimber (megatimber.com.au), I am thrilled to have discovered them. Not only was the price of the product I needed incredibly competitive, but it was actually around 10% better than what my builder was able to get from their usual supplier. This alone was reason enough for me to take a chance on this lesser-known company.

However, my positive experience didn't stop there. From the moment I placed my order, their customer service team was attentive, courteous and kept me informed every step of the way. They assured me that my delivery was scheduled to arrive on Monday between 7:00-7:30 am, and as promised, it arrived right on time.

Admittedly, I was initially skeptical about buying from a company I had never heard of before. But my doubts were quickly alleviated by the level of professionalism and efficiency displayed by Megatimber. They have a true commitment to customer satisfaction, and it shows in every aspect of their business.

In conclusion, if you're looking for a reliable and affordable supplier for your timber needs, I highly recommend giving Megatimber a try. They have certainly earned my trust and repeat business, and I am confident they will do the same for anyone who gives them a chance.

When it comes to buying products online, it's important to have a positive purchasing experience, from start to finish. Unfortunately, my experience with Megatimber was anything but positive. I was extremely disappointed when my order arrived late, damaged and on a 3m palette that I did not want. What was even more frustrating was the lack of customer service I received when trying to rectify the situation.

Despite multiple attempts to contact Megatimber via email, I did not receive any response in regards to the damages or the palette issue. It took several phone calls to get any action from them, but even then, the response was rude and non business-like. I found myself on the receiving end of a sales person who would simply hang up if he didn't like the conversation. This lack of customer service was highly unprofessional and left a sour taste in my mouth.

Regrettably, I would not recommend Megatimber to anyone. Their disorganised and unprofessional approach to customer service is not something I would wish on anyone. Even giving them one star is too kind.

I recently purchased some products from Megatimber and have to say that overall, I was quite satisfied with the whole experience. The quality of the products I received was fantastic, and the delivery driver was really friendly and helpful too. The packaging was also really well done, which was a pleasant surprise.

However, I was a little disappointed with the lack of communication from Megatimber. I was trying to find out when my delivery would be made and all I got was a response saying that the driver was on the way - even though it had already been delivered 5 hours earlier. This meant that I was waiting around for nothing, which was frustrating.

I did send a few emails to Megatimber to try and get some clarity on the situation, and while there was one occasion where they were really responsive, there were other times where I felt like I was doing all the chasing. In all honesty, it would have been nice to receive a little more communication from them, especially since I had parted with my hard-earned cash.

That being said, the products were great and I would definitely consider using Megatimber again in the future.

I recently purchased from Megatimber and I must say that I am quite satisfied with the product as well as the delivery. What impressed me the most was the prompt delivery which was much faster than I had anticipated. The timber that I received was of exceptional quality and definitely worth the price.

However, there were a few issues that I faced during the delivery process. Firstly, I was surprised to find that there was a local delivery fee of $119, which I found to be quite expensive. Moreover, despite my requests for an ETA, the delivery team somehow missed it and consequently, were unable to follow my instructions. Additionally, the delivery personnel comprised just one individual who was a gentleman and quite courteous but had an injured shoulder. Consequently, I had to help him unload the materials from the vehicle.

That being said, my overall experience with Megatimber was a pleasant one and I would definitely consider buying from them again. Nevertheless, I would advise others to opt for picking up their purchases as it may prove to be more cost-effective. Nonetheless, given their exceptional quality and efficient delivery, I would certainly recommend Megatimber to anyone seeking quality timber products.

I recently ordered some materials for a DIY project from Megatimber and overall, I had a positive experience with their service. However, there were a couple of things that could have been improved upon. Firstly, I placed my order on a Saturday and was informed that the materials would arrive within a few business days. Although my order confirmation stated this, there was no communication about when the delivery was actually going to happen.

On the day of the delivery, which happened to be a Tuesday, I was surprised to receive a phone call while I was at work informing me that the driver was only 15 minutes away. Fortunately, my delivery was a small order so this wasn't a huge inconvenience for me. However, it would have been much better if I had been given some advance notice about when the materials were going to arrive so that I could have made plans accordingly.

Despite this, I must say that the materials themselves were of good quality and arrived in good condition. In addition, Megatimber's prices were quite competitive compared to other online retailers. Overall, I would recommend Megatimber to others, but would also suggest that they work on improving their communication and delivery planning in order to offer an even better customer experience.

Recently, I had the unfortunate experience of dealing with Megatimber (megatimber.com.au) and I must say, it was nothing short of disappointing. I needed 8 pieces of timber measuring 3.6m in length for a project, but to my dismay, those lengths were not available. Instead, they substituted with 1.8m pieces and a hodgepodge of various lengths that were not requested, leading to a mixed up mess.

Not only did they not provide the proper lengths, but the total amount of timber supplied didn't even meet the ordered quantity. This was frustrating as it had a direct impact on the project, causing delays and forcing me to allocate additional time to finish the work. In the end, the project suffered due to the subpar quality of service provided by Megatimber.

What's even worse is that every type of timber and size I had ordered was not available nor delivered as requested. It was a major inconvenience to have to go back and find the correct lengths that were originally needed in the first place. The experience was disappointing and stressful, making me hesitant to trust Megatimber in the future.

In conclusion, the poor quality of service provided by Megatimber (megatimber.com.au) greatly impacted my project, causing delays and frustration. Their lack of available timber in the correct lengths and sizes, as well as their substitution of those materials for inferior ones, ultimately made the project suffer. I unfortunately cannot recommend this company to anyone or use their services again.

I recently had an experience with Megatimber (megatimber.com.au) and unfortunately, it did not meet my expectations. Initially, I called their customer service to inquire about the stock of a certain product, and was told that they had plenty available. Excited to receive my order, I placed it in a bit of a rush.

However, in the next two days, I tried calling them every two hours to check on the status of my order, but to no avail. No one answered my calls, and I wasn't provided with an ETA for delivery either. The lack of communication was quite distressing and left me feeling frustrated.

When the product finally arrived, it was not what I had ordered. I called them again to express my dissatisfaction and was informed that they were out of stock and had sent something similar in its place without even consulting me. This was highly unprofessional and not at all acceptable.

Furthermore, I found that their products were more expensive than other suppliers, and the transport fee was exorbitant and unreasonable. I was disappointed with the overall experience, and it didn't help that I couldn't get through to customer service when I needed it the most.

In summary, my experience with Megatimber was far from satisfactory. I hope they can improve their communication and customer service in the future, as well as become more competitive with their pricing strategies.

I recently had the pleasure of doing business with Megatimber (megatimber.com.au) and I must say that their level of customer service was exceptional. From the very beginning, they kept me informed about the availability of the timber I had ordered; unfortunately, it wasn't readily available, but they quickly offered me an alternative. They didn't stop there either - they went above and beyond by sourcing other suppliers to try and locate the timber I had originally requested. I was incredibly impressed with this personalized approach to customer service.

Not only were they proactive in their communication with me, but they also made certain to confirm a delivery date, which was followed through with. This was such a relief since there are few things more frustrating than having to constantly chase a supplier for information or delivery details. I was pleased to see that their focus on clear and prompt communication ensured an easy and seamless transaction.

The only small hiccup I encountered was initially finding it confusing that the website I ordered from was called 'Canterbury Timber', but then I received a call from 'Megatimber'. Though it did take me a while to get my head around this, it was ultimately a minor issue. I do suggest that this could be clarified on the 'Canterbury Timber' website, to avoid confusion for other customers.

Overall, I was incredibly impressed with the high standard of service from Megatimber. Their proactive communication and committed approach to finding the best solution for their customers is truly exemplary. I'll definitely be recommending them to my friends and family, and look forward to doing business with them again.

Let me tell you about my unfortunate experience with Megatimber. Like many responsible consumers, I did my research before deciding to work with them. I called the sales team to check the availability of stock before placing my order online. After doing so, I called again to confirm that my order was received and to get an estimated delivery time.

With all of the arrangements in place, I traveled to the city to take delivery of my products. I was given a 3 hour window to expect delivery, but to my dismay, nothing came. I called Megatimber in an attempt to get to the bottom of the issue and to my utter disbelief, the gentleman on the phone laughed at me for even expecting my order to be fulfilled in the time specified. He proclaimed that they didn't have the product in stock and basically called their own integrity into question by stating that "NEVER" will they honor their contracts.

Needless to say, this experience left me with significant financial losses. Not only did I lose money due to the cost of the materials, but I also lost money from hours of work that I had to put in to try to rectify the situation. I am in disbelief that a company like Megatimber can operate with such disregard for its customers.

If you're considering working with Megatimber, I strongly advise against it. My experience was nothing short of a nightmare and I wouldn't want anyone else to face the same kind of issues. It's simply not worth the risk.

I recently ordered some products from Megatimber and was pleased with the overall quality of the items. However, I was extremely disappointed to find that the shipping charges were more expensive than the products themselves! In fact, the shipping costs were so exorbitant that I nearly canceled my entire order.
While I understand that shipping costs can vary depending on the weight and size of the items, I couldn't help but feel that Megatimber's shipping rates were unreasonable. It left a sour taste in my mouth and made me hesitant to order from them again in the future.
That being said, I do appreciate the quality of their products and the ease of their website. It's just a shame that the shipping costs overshadowed the positives of my experience.
Overall, if you're considering ordering from Megatimber, make sure to factor in the high shipping costs before making your purchase.

what is going on with Megatimber. It's been two whole days since I placed my order, and there's been no update on the delivery or dispatch of my purchase. I am beyond frustrated and confused about how a company like Megatimber could operate like this. I assumed they would have a more efficient system for sending out orders, but it seems like they're falling short in this regard.

It's a shame because I was excited to receive the products I ordered from their website, but now I feel like I've wasted my time and money. I've tried to contact their customer service team to inquire about my order, but I haven't received any response yet. This lack of communication only adds to my growing dissatisfaction with Megatimber.

Overall, my experience with Megatimber thus far has been negative. I hope they can take this criticism constructively and work on improving their order fulfillment process and customer service. It's crucial for any business to prioritize their customers' needs and ensure that they receive their purchases in a timely and hassle-free manner. Unfortunately, Megatimber is not meeting these expectations, and it's disappointing to see.

If you're looking for top-quality timber products online, Megatimber is the perfect destination for you. As an avid user, I can say with confidence that this website is one of the best for your lumber needs! Their website offers a vast selection of high-quality timber products that are of exceptional quality and priced to suit any budget.

One of the things that impressed me the most about Megatimber is their exceptional customer service. From start to finish, they were professional and courteous, always ready and willing to assist me with any questions or concerns I had. Their communication skills are top-notch; I was always kept informed about my order, which was quite helpful when it came to planning my project.

The delivery was fast and the products arrived in perfect condition, which is not always the case with other online retailers. I received my shipment within days of placing my order, and I was thrilled with the quality of the products. To say I was impressed with the speed, efficiency, and reliability of their service would be an understatement.

But what sets Megatimber apart from its competitors is their exceptional pricing. The prices of their timber products are affordable and competitive, without skimping on quality. Whatever you're searching for; decorative posts, rails, or sleepers – their prices are reasonable, and you won't find a better deal elsewhere.

In summary, if you're in the market for high-quality timber products and remarkable customer service, then Megatimber is the perfect site for you! They are true professionals in every sense of the word, and I unequivocally recommend their website for all your timber needs.

When I first visited Megatimber's website, I was excited to explore their wide range of timber products. However, I quickly noticed that the search bar was not producing the most accurate or helpful results. Despite this minor setback, I was pleasantly surprised by the exceptional customer service I received when I decided to call their staff. They were incredibly helpful and provided me with all the information I needed to make an informed decision about which product to purchase.

Furthermore, I was impressed by the variety of timber options available on their website. They seem to have an extensive catalog of high-quality products, ranging from hardwood decking to treated pine timber. I was pleased to see that they also offer delivery services, making it easy and convenient to shop for timber without leaving the comfort of my home.

In addition to their impressive product selection, I appreciated the level of detail provided on each product's individual page. Megatimber presents clear and concise information about each item, including photographs, dimensions, and descriptions. This level of detail helped me understand what I was purchasing and allowed me to make an informed decision.

Overall, my experience with Megatimber was positive, and I would highly recommend them to anyone in need of high-quality timber products for their next project. While the search bar could be improved, the helpful customer service, extensive product selection, and detailed information provided on the website make Megatimber stand out among competitors.

I recently had the pleasure of ordering from Megatimber (megatimber.com.au) and I must say, I was thoroughly impressed. The ordering process was extremely easy and hassle-free. I appreciate the swift response time from their team. I did not have to wait long at all to get a response to my inquiry. However, I must admit that I would have appreciated an update on delivery such as an expected time of arrival. Thankfully, my order was delivered promptly within 24 hours, which really exceeded my expectations.

What really stood out for me was the level of service I received from Megatimber. Their contact process was incredibly easy and their representatives were exceedingly helpful and informative in answering all of my queries. They were able to provide me with all the necessary information I needed to make an informed decision.

Additionally, I appreciated the quality of the products offered by Megatimber. Their range of timber products was not only impressive but also of great quality. I would highly recommend Megatimber to anyone looking for a reliable supplier of high-quality timber products.

Overall, I had a pleasurable and remarkable experience ordering from Megatimber. They truly exceeded my expectations in terms of service delivery and product quality. I look forward to doing more business with Megatimber in the future.

I had a recent experience with Megatimber (megatimber.com.au) and unfortunately, it wasn't a positive one. To start off, the products that I ordered arrived damaged, which was quite disappointing. To make matters worse, when I tried to reach out to the company about this issue, I didn't receive any response from them. It seems like they had no interest in addressing the problem or making things right.

Another issue I had with Megatimber was related to the delivery process. Despite assurances from the delivery driver that they would be picking up the 3M pallet, Megatimber didn't follow through with this promise. This meant that I was stuck with a bulky pallet that was hard to dispose of.

On top of all this, the salesperson that I spoke to was incredibly rude and unhelpful. It was clear that they didn't care about my concerns and were just looking to get off the phone as quickly as possible. This kind of dismissive attitude is unacceptable when it comes to providing customer service.

All in all, I was very disappointed with my experience with Megatimber and would not recommend them to anyone. They clearly don't care about customer satisfaction or ensuring that their products are delivered without damage. In the end, I had to deal with a lot of frustration and inconvenience because of their poor service.

When it comes to finding the right timber supplier, it can be a frustrating experience. For some of us, it results in making countless phone calls, trying to obtain the correct information and pricing. In a recent attempt to purchase timber, I stumbled upon Megatimber. I dialed their number and was greeted by a man who, unfortunately, left a sour taste in my mouth.

His tone was rushed and impolite, and the information he provided me with was confusing, to say the least. It was as if he had no interest in assisting me in finding the right product for my project. Needless to say, we ended the conversation with me still feeling unsure of the information I had received.

My next call was to another timber supplier, and I am happy to report that this interaction was entirely different. The person on the other end of the line was patient and helpful, presenting me with a clear understanding of the products they offered and what my purchase would entail. The difference was night and day.

It wasn't until later that I realized Megatimber had missed out on a $6,000 sale. It's sad to think that if only the first interaction was more pleasant and informative, perhaps I would've given them my business. But, alas, this was not the case. I regret not researching reviews beforehand, because had I known the customer service I would receive, I would have steered clear.

In closing, when purchasing timber or any other product or service, it's important to take the time to research and read reviews to ensure you receive the best experience possible. While I can't speak for Megatimber's products, I can say that their customer service needs improvement.

I recently had a somewhat frustrating experience with the Megatimber website. Initially, I was thrilled to come across a Google coupon that promised me free delivery on my order. I eagerly went ahead and made my purchase, excited about the bonus discount. However, mere minutes later, I received a phone call from the company informing me that my order did not meet the minimum threshold for free shipping, and therefore I would be charged after all.

Understandably, I was disappointed by this turn of events. It felt like a bit of a bait-and-switch to offer a coupon for free delivery but then retract it as soon as the purchase was made. I felt that, even if this was a website error, it should have been honored as a gesture of goodwill towards the customer.

Despite my frustration, I will say that the company did handle the situation professionally by offering a timely refund for the shipping charge. Nonetheless, I was left feeling disappointed by the initial promise of free delivery that was not fulfilled.

Overall, I appreciate the range of products that Megatimber offers and the quality of their merchandise. However, I hope that in the future the company will be more upfront about their shipping policies and more willing to honor promises made to customers, even if they are the result of a technical glitch.