Meaningful Beauty review: Customer service is not very good

I actually like the products, but the customer care center leaves a lot to be desired. I talked to someone today because I've been getting billed twice a month. He advised that I had two accounts. I called two weeks ago and asked if that happened and was told no, they were positive I only have one account. Then I asked him to cancel the next shipment for April, and he said he couldn't because they were both shipped already to the same address on the same day.
He then canceled one subscription, but said I would have to pay for both for the next three months, but he would hold off on the next shipment until September. The kit only has five of the seven products that I normally get, and I called to change one of those items last week. That product isn't in there either.
I then asked to speak to a supervisor. She said only one order had been shipped, unfortunately for me, it didn't have my new item, but, at least I'll only be getting one kit. So tell me why the other rep insisted that both had been shipped? So now, I guess I sit and wait to see how many actually show up, and if it's only one, call back again and hope I get someone who knows what they're doing.
I can't believe they took down the part of the website where customers can order their own stuff. It's been down since before the beginning of the year, which is absolutely ridiculous. Note to the IT crew...don't take something down before you test the new thing.