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2.6 145 Reviews

Meaningful Beauty Complaints Summary

58 Resolved
81 Unresolved
Our verdict: Dealing with Meaningful Beauty, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Meaningful Beauty reviews & complaints 145

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7:56 pm EDT
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Meaningful Beauty money scam

So similar to other complaints - taking money without authorization! I originally ordered a trial kit and was charged the amount advertised. Then, even though I cancelled the account I rec'd a second shipment a couple of months later, being charged $139 approximately. I called and argued with them. They finally told me to put "return to sender" since I hadn't opened yet. Because I hadn't shipped certified they continued charging me. I was able to get AMEX to delete the charges but then was billed directly from the company. After 4 months of trying to get proof of the transaction they ignored every request & was sending to collections if I didn't pay. Needless to say, I finally paid to keep my credit clean!

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Cranberry, PA
Cranberry Township, US
Sep 18, 2012 3:08 am EDT

I had the exact thing happen to me this week. I called and cancelled after I received the trial kit about 6 months ago. Lo and behold, a new kit shows up at my door last week with a shipping document indicating they were charging my credit card $149. I called and in addition to it being very difficult to get a hold of someone, they were very rude to me. Finally they said to send the whole package back. When my husband called up to confirm the mailing address, they told me that because I pulled the shipping label off the package (the return instructions are on the back of the label) that they would not accept the package back as this constituted us having opening the package and they would not accept returns on opened packages. What? We're sending it back anyway and I filed a contested charge with the credit card company. Not sure if this is a scam with the whole company or whether they have poorly trained employees handling calls.

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6:23 am EDT
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Meaningful Beauty committed me to their and another company's products

Ordered the Meaningful Beauty starter special. As a bonus they sent me some vitamins. Did not feel the items lived up to their hype, so I called and canceled my membership. Imagine my surprise when the vitamins kept on coming! When I called meaningful beauty about this they said they couldn't help me I had to call another number as this wasn't their product! How can meaningful beauty make a commitment on my behalf to another company's product? BEWARE WHEN YOU ORDER ANY MEANINGFUL BEAUTY PRODUCTS - THEY WILL SET YOU UP ON AUTO SHIP SYSTEM FOR THEIR PRODUCTS AND OTHER company's PRODUCTS. I find this to be a fraudulent business practice.

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2:21 pm EDT
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Meaningful Beauty fraudulent ad/ misrepresentation

I ordered the Cindy Crawford beauty kit and they sneak their vitamins in the 30-day trial package. I cancelled my account because I did not think the product was worthy of the price since I had lost my job. They didn't tell me that the vitamins were not part of my order but came from a different division. I was continually sent vitamins and charged $32.94 a month. Here's the catch: I didn't figure this out until seven months later because I was in an automobile accident and was severely injured. (SUV flipped). I'm catching up on my banking and looking at checking statements and wonder why I'm paying this money each month and have boxes piled up by my door. I called the company and they basically said "Too bad for you. You didn't call within the allotted time frame." I'm now the proud owner of $400 worth of vitamins. I'm a Business Consultant and often work with customer service divisions within organizations. I give this company a grade of "F." I have never seen such an underhanded way of getting your product out to consumers. Do NOT BUY from this company!

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7:06 pm EST

Meaningful Beauty I will not do business with a company that is this unprofessional

In March 2017 I ordered the 30 day trial kit. Although I didn't find anything in particular wrong with the products, I didn't think they were worth the money they charged for them. I received another kit in April 2017. I promptly sent it back with a note stating that I didn't wish to have anymore kits sent. They removed the charge from my Amex. In July I received another kit. That day I called their customer service. I also got a male service rep (maybe it was the same guy you got). I explained to him that I had sent back my last kit, cancelled future shipments & had received a refund. I asked to have a pre-paid mailing label sent to me since I had already paid postage on the prior kit & it was their error that another one was sent. The whole time I was talking to him he kept speaking over me. I was now annoyed & I asked him to stop talking. I then repeated my request for a mailing label. His response was, & I am quoting him, "ask me nicely". Well after I shouted a few chosen words to him I hung up & called Amex. The Amex rep not only removed the charge for the unwanted kit from my account she blocked all future transactions from them.

I am 56 years old. I don't care if these creams make me look 20 I will NOT do business with a company that is this unprofessional. They should explain to their customer representatives that their job is to "serve the customer". I still have the kit, unopened. I sent them an email with my complaint & stated that I will gladly send it back if they send me a mailing label. It's been 3 weeks & the only thing I heard from them was a return email with their return policy stating that all returns are at the expense of the customer.

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roslind
Washington, US
Sep 06, 2012 5:18 pm EDT

when i recieved a bill i called the company and spoke with a sandra i told her that i had recieved a bill but had not recieved the product, she told me her computer was going slow and that she would chek for the tracking number and it would be resolved in 3-5 business days the following month i recieved another bill so i sent a letter since the phone call had resolved nothing, i continued writing to them complaining about the bill and no product, i then had to travel to california to care for a family member and just got back they had turned the bill over to a collection company and i called them again and was told that i should of kept calling them that they dont read letters.i sent letters from ga and california and never recieved anything saying that they dont read letters. my husband just kept sending me the bill to my sons and i just kept sending them more letters with the bill attached.this had happened once before and i called and they told me that i still had to pay for the product and i did i told the woman on the phone i wasnt going to go through the same thing again that once had been enough.

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beth
, US
Apr 22, 2011 2:25 pm EDT

I cancelled my account and was told no further debits would be taken out but that I needed to return the unused products that they would send a return shipping label immediately. I have yet to see a shipping label and now they have debited my account again. This company rips off people and then will not give the money back until they feel like it( if then). The products caused a rash and sores on my face and neck and the dermatologist said it was an allergic reaction. That is why I called and was told my account would not be charged. DON'T MESS WITH THIS COMPANY EVER! CUSTOMER SERVICE DEPARTMENT IS A JOKE.

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curlygirl
, US
Mar 07, 2011 5:56 pm EST
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I ordered Meaningful Beauty from infomercial, called to cancel after infomercial informed about automatic shipments. It was 'too early' to cancel and was instructed to return unopened package which I did the day I got it. One month later I got the credit minus shipping and the next day saw another charge for another shipment. When I called they said 'just return it and they will credit me except for shipping'. How long will this go on? When I called the cs rep said that there was notification inside the box about the recurring shipments. How would I know that if I was told not to open the box?!

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K. Kosch
, US
Nov 09, 2010 1:22 pm EST

I saw the infomercial and stupidly ordered the product online, THEN read all the complaints about the products and the company. I ordered online on a Sunday morning and within the hour called them to cancel my order. I was told that it takes 72 hours to process anything and to call back on Wednesday to cancel. I received an e-mail on Monday that my order would be shipped within 24 hrs.! I immediately called back to cancel and was told it was too late, not to mention that I had also signed up for automatic shipments which I had no idea. So, now I have to go to the inconvenience of sending it back when I get it for what they said would be a full reimbursement. We'll see. I told the woman that this was a scam and I was lied to and will never, NEVER order anything from that company again! DON'T DO IT!

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MMenzie
Mesa, US
Oct 07, 2010 1:50 pm EDT

Stay clear of this product...and their shady customer service reps. After my 3rd attempt to close my account (of course I was given a different story each time), I was told that it would be in my "best interest" to keep the most recent shipment of product instead of returning it for a refund because they can only refund it if they receive the box, and "that doesn't always happen". These people are very manipulating and deceptive. Cindy Crawford sure smeared her name with this one. Mud on my face for being so dumb to order the product. First time ever buying from an infomercial...and my last!

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Junior
, US
Sep 21, 2010 12:56 pm EDT

I placed one order of skin care products. However, customer service is so poorly trained and uneducated that I received two orders. I returned the second package well over one month ago, but cust serv claims they haven't received it yet!

It was returned to the Etobicoke office in Ontario, Canada.

Cust Serv said I have surpassed the 90 day money-back guarantee. In other words I have to pay for something I never ordered, returned back to Meaningful Beauty and will never use!

I will never ever order anything from Meaningful Beauty- Guthy Renker again!

One Pissed off Customer!

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Frustrated in Murrieta
Murrieta, US
Jan 26, 2013 12:45 pm EST

I orfered it over a year ago, opened and retained one box. Then I returned every single box thereafter - by writing refused on the box and taking it to the post office. I called their office and cancelled the order. They have never credited my account but continue to ship them and charge me. When I disputed the chare on my credit card, they asserted they had never received any returned items from me and refused to honor the credit. They must have no ability to process returns. DO NOT ORDER THIS PRODUCT! THEY WILL NEVER STOP SHIPPING AND CANNOT BE REACHED FOR CANCELLAION. THIS IS A FRAUD UPON CONSUMERS>

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stefanie.doum
, US
May 10, 2012 4:12 am EDT

Thank you for your post! I am giving them one more shot to credit my card.. I will then contact Chase.

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F«leurette Ferland
Montreal, CA
Jan 02, 2012 3:25 am EST

Please make sure to put my apartment number on my next delivery for februaru 27 th 2017, because it is a problem for delivery.
My apartment number is # 304

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F«leurette Ferland
Montreal, CA
Jan 02, 2012 3:24 am EST

Please would you be kind enough to put my appartment number on the parcel, appartment # 304, 2305 rue Marcelle-Ferron, Montreal, Quebec, H1L 0A1 customer account number is # 46-861-[protected](its is always a problem for delivery when there is no appartment number ---important please make this correction for the next delivery february 27th, 2017)
Fleurette Ferland

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2:44 pm EST
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Meaningful Beauty bad for our skin

This product does nothing but cause skin problems. Harsh and parfumed. I have a large dry spot on my face that I can't get rid of. I am still waiting on refunds after contacting customer service 6X times. The customer service is horrible. They also double charge your account, $39.99 twice when you first sign up. I am sure Cindy Crawford gets the better batch and she makes a ton of money for supporting this product but it's right up there with all of the other products supported my money hunger actors. My suggestion is go purchase a good bottle of Oil of Olay.

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2:10 pm EST
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Meaningful Beauty was charged $139.95 for product advertised and explained to be only $39.95

the infomercial and internet website BOTH advertised a price of $39.95 which included free shipping, however when I received the product and looked at the invoice I was charged $46.65 and it showed the total amount of my order to be $139.95 and that i would be billed again the amount of $46.65 on 1-15-12 and $46.65 on 2-12-12. I called their customer service department and was advised I had received a 90 day supply. The ad that I referred her to was for a trial 30 day supply. at the advertised price of $39.95. If the consumer was to purchase the 30 day trial size at a cost of $39.95 for 12 months they would only end up paying $479.40. She went on to explain that each 90 supply I received I would be billed 3 payments of $46.65. That would come out to be four 90-day shipments at $139.95 each order for a ttl of $559.80 a year. I feel this is quite deceptive. I advised them i was immediately sending this back, cancel any furhter shipments and that i would be notifying my credit card company to not allow any charges to be presented against my card from this company as they were unauthorized. It is unfortunate that someone as respected as Cindy Crawford would represent such false and deceptive practices.

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Frieda in SC
Florence, US
Sep 14, 2012 6:05 pm EDT

Had the same experience. Ordered introductory kit and ended up being charged over $200. They deducted over $200.00 from my bank account before I could get it stopped. They are still dunning me for the balance. This is a total scam. Was told on the phone that my order would be $39.95, but ended up being over $200.00.

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Furiouscustomer2
Fincastle, US
Feb 07, 2012 5:32 am EST

We had the exact same experience! Their conduct is a violation of federal law. Check out http://www.ftc.gov/bcp/policystmt/ad-decept.htm. It states the below and more in detail. We should all report them to FTC and also report these to news media. This is a complete scam. They are continuing to deceive countless people into ordering their product. We can not let this continue. Don't ever purchase this product!

"Section 5 of the FTC Act declares unfair or deceptive acts or practices unlawful. Section 12 specifically prohibits false ads likely to induce the purchase of food, drugs, devices or cosmetics. Section 15 defines a false ad for purposes of Section 12 as one which is "misleading in a material respect."2 Numerous Commission and judicial decisions have defined and elaborated on the phrase "deceptive acts or practices" under both Sections 5 and 12. Nowhere, however, is there a single definitive statement of the Commission's view of its authority. The Commission believes that such a statement would be useful to the public, as well as the Committee in its continuing review of our jurisdiction."

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Shari in Flint
, US
Jan 20, 2012 12:03 am EST

Ditto myself on being overcharged! $39.95 seemed like a reasonable price but just checked my credit card balance and was charged $56 and change. Not impressed at all. I sure hope I won't have any issues cancelling like the other people!

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oklahomamad
Ada, US
Jan 11, 2012 4:52 am EST

DITTO ON THE BEING OVERCHARGED FOR PRODUCT. 39.95 PER MONTH TURNED INTO REPEATED MONTHLY PAYMENTS TOTALLING 254.00 THIS IS THE SECOND TIME I HAVE TRIED TO CANCEL THE ORDER BUT THE DEBITS TO MY ACCOUNT KEEP COMING!

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6:40 pm EDT

Meaningful Beauty product makes my skin red

Product makes my skin red. I cancelled my order and no one told me to send back the product or I would be charged $60 more dollars. Bait and switch. They don't tell you everything up front.

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Red Faced Hot head
Columbia, US
May 22, 2012 8:09 am EDT

I called 5/22/2012 I tried to use the products about 2 weeks ago I broke out in a red inflamed rash as I was trying to determine what product broke me out, I couldn't decide in the process it got worse if it doesn't clear up on its own I will be going to get it checked out! Thank you you all for all your comments because they don't suggest you return your products, but I am packing them as we speak!

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Kolumbus
Indianapolis, US
May 10, 2012 5:24 am EDT

I had poor experience with Meaningful Junk also. They charged me double--I cancelled they charged me again. Said they would send return label and haven't... I'm ready to go to Atty General for Scam investigation of Company.

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7:33 pm EDT
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Meaningful Beauty - my face and eyes swelled up. gotta a skin rash

i have used the neck and chest cream that gave me a red rash. then i also used the eye lift cream. and my eyes swelled up . underneth swelling as well.

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9:15 pm EDT
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Meaningful Beauty refund

Nothing but a Rip-OFF. I ordered from the TV infomercial after watching it several times and looking at in online. I was calling to order the trail of $39.99. The customer service lady that took my order talked me into ordering their two more popular items along with it because they would actually be what would help me with my age spots and dark circles, and puffiness under my eyes. When the products were not helping me with these main issues I e-mailed them and found out none of their products do that and by ordering those two extra items I was in the 60 day trial with a much larger amount billed to me. I complained on the phone and through my e-mail several times and was told to keep trying the product till my 90 days were almost over before returning it. They gave me a date in which it should be returned by and I made sure it was returned before that, THANK GOD because if I would have waited till the date they gave me I would have been too late. They hadn't refunded my money after 4 weeks so I emailed them again and was told my product was returned past the 60 days window. I went to my checking account to see which day in fact that they took the money for it and it said 3-13-11 - I mailed it back through ASPS with a delivery confirmation on 5-12-11 - and they received it 5-13-11 - exactly 60 days. I called them about it and the customer service gentlemen was so rude that I was surprised and didn't remember his name because he said fine we will refund your money and hung up on me. I emailed them again about this with proof of when I ordered it - when I returned it and when they got it back and I received an email today saying they were refunding my money but keeping the S&H charge of $9.99 - but when you order the 90 Day system it's free S&H - but when you return it then they charge you for something you didn't have to pay for when ordering it. They have to get their money somehow - Just think of all the people out there that don't return their orders because they don't want to go through what we have all gone through.

The 20 year old that wrote a nasty remark about ordering items from TV is stupid - you can tell her age - she's right to a certain degree there are a lot of scams out there but I have also ordered many things from TV or ads that were well worth my time and money. But this is pure and simple a SCAM

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Update by Rowrena
Jun 24, 2011 1:09 am EDT

I kept firing emails at them proving that I had indeed returned their items within my 60 day window and I received an email today from their Corporate Escalation Team telling me that they would also refund my $9.99 S & H charge that was actually free when I ordered it. I haven't checked my bank account as of yet but they still refuse to admit I returned their items within the 60 day window. I ordered their product on March 13, 2011, I would hope you have the time to receive the item before your 60 days start. I mailed it back through USPS with a Delivery Confirmation Receipt that proves they received it May 13, 2011. I would say I didn't receive the item til at least March 15 so I would say I made it back within th 60 days - They will continue to argue and fight to keep any amount of your money. If you copy this web-site - include it with your email to them along with a message telling them you are also going to the BBB and the Federal Trade Commissioner you may be as lucky as me to get a total refund. Everyone needs to get the word out there about how they operate - lie to get customers to purchase items that don't do what they tell you they will then try to keep a S & H fee that was free to begin with. I was also treated very rudely by one of their Representatives and hung up on but I didn't quit. Don't quit =- keep fighting till you get what is rightfully yours and then pass it on to everyone you know what kind of rip off they are running. If everyone works at this we can put them out of business.

Sorry that being 55 y/o and wanting to believe something endorsed by Cindy Crawford makes me stupid in the mind of the 21 y/o but that just shows you that she hasn't ever ordered anything in her life - to actually know there are companies out there that are legitimate and have the type of products they advertise. At least I fought till I got all my money back.

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Reviewer82889
,
Oct 10, 2015 5:32 pm EDT

I love product, customer service made up of emps that read from a script. If not satisfied, you are transferred to staff whose job it is to use strong arm sales tactics to keep your business-this goes on for 20-30 minutes. They created a "custom order" option on their website but it doesn't function properly. Go to Ulta

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3:01 pm EDT
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Meaningful Beauty poor costumer service

I order my meaningful beauty kit at $39.99 plus s&h. I got the product and it was fine. Once I got it I created an online account and change my next order. I was supposed to get 3 items at $25 each but I couple of days into getting my shipment I wanted to confirm the date and the order but I was never able to get on my account. I called costumer service and they where able to see my account at first and told me that they didn't see any changes and that I was going to get the big kit for $149. I ask them to change it because I didn't want to pay for products I still had at home and they started with their bs that something was happening to the computer and that they couldn't see my account and that I had to call back. I had to end up cancelling my credit card. Very bad experience with them.:(

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bev hamilton
matlock, CA
May 28, 2012 12:12 pm EDT
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I ordered this meaningful beauty creams and it burned my skin so i sent it back within the time period and was reassured i would have my account credetted .tThey sent me another box and i refused it at the post office, called them a gain and was told that it takes time for it to go through., now i notice on my account that they did not credit my account as they said they would so i emailed them and they said i waited too long which i did not i was communicating with them at least two weeks if not before the two month trial period.

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11:19 pm EDT
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Meaningful Beauty returns and refunds

Product does not work... sub-standard. Save your $$$, time and aggravation, b/c this only gets more expensive as you go along. They continue to charge your credit card every couple of months. Dispute through PayPal and your credit card company. Initial price is a come-on. RETURNS and REFUNDS TAKE FOREVER! I have been waiting 3-4 months for resolution. They are continuing to send me a statement even though I sent the product back. I am to the point of submitting a complaint to the Better Business Bureau.

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Rosalid
Louisville, US
Feb 12, 2014 9:49 pm EST

I was initially told that I would get more product in three months and received a box before that time. I had plan to cancel my account before the next shipment because it caused faceto break out. The same day that I received the second shipment I called to stop the product and the person in customer service tried hard to convinced me to continue with the product after I informed her it was not working for me and talked loud over me and I could not get a word. She tried to get me to keep the product even though it messed up my face. So I had to call back and talked with someone different and I am mailing the box back and will be getting refund after the box is received. Which I am reading complaints that refunds take forever. I will be calling BBB if I do mot see the money back in my account in 2 weeks

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4:12 pm EDT
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Meaningful Beauty damaged products

I was a Meaningful Beauty for 2+ years and was satisfied with their products. When I received my Feb. shipt. earlier this year, the 3 small bottles of cleanser were all cracked and the product had oozed out. I sent an email to customer service and received a timely response. They would replace the product. However, what they neglected to say was that I would be billed for the replacement. I started seeing small charges against my CC so, once again, I questioned these charges via email. I was then told that I was being billed for the replacement and credit would be issued for the original damaged products. I was checking my CC account for the credit. After waiting 6 wks.. I called their CS dept and was told that credit had been issued to my acct. Another 2 weeks after that with still no credit appearing on my CC., I called again and was told the same thing, that credit had been issued. I spoke with a CSR and a supervisor. I was told that they would need copies of my CC statements to confirm that what I was saying was true. ARE YOU SERIOUS! Long story short, I finally got the credit (in approx. 10 weeks time). About mid-May, I hadn't rec. that shpt. so I went online to check when it had shipped. Lo & behold, my acct was de-activated. The reason: too many complaints on my account...There were 2 - one when I reported the damaged product and one when I hassled them about the credit due me. They call this customer service...It's a JOKE! I'M DONE WITH THEM.

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11:27 pm EDT
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Meaningful Beauty makes false claims

1) Cindy Crawford's Meaningful Beauty skin care line does not do for the skin what their infomercials claim they do. Their products are no better than drug store skin care products. 2) They claim they are shipping a "90-day supply" when, in fact, it's nowhere near a 90-day supply of skin care products. I believe that's just a scam to get you to call and order more product until your next "90-day supply" arrives. DON'T GO THERE.

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zorba
Prospect Heights, US
Jun 01, 2011 9:21 pm EDT

It's not 90 day supply I agree, I quit it right away..the products are nice, but not for me...it actually peeled off layers of skin...not bad, but my skin looked dry then, probably an ok product but not for me.

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Meaningful Beauty can't cancel

I should have done my research before I ordered this product. After I saw the number of complaints I called them back and tried to cancel the order I JUST placed hours before. The lady told me I had to wait until I got the package in the mail to cancel the order, even though they hadn't even shipped it yet! I told her I didn't want to have to deal with returning a package (and getting proof I returned it, per her suggestion) and it didn't make sense that they would even ship out a product they KNEW I didn't want! She just said there was nothing she could do. Total ###. This company is ridiculous. I only hope I am able to cancel my order before they keep charging my card like they did to so many of you...

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Delores Carvalho
, US
Feb 09, 2016 10:44 am EST

I so agree! I have been trying to get money back for 2 shipments I don't want. Come on now... we can ALL get together and start a class action suit for repayment, damages and loss. Shouldn't have gotten it to begin with... After I returned my 2nd shipment, they billed me for yet another, knowing they were doing wrong. I want my refund and am tired of begging for my money.

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I HATE THIS COMPANY AND THEN SOME
Salt Lake City, US
May 23, 2012 10:28 pm EDT

I HATE THIS COMPANY! They took out 134.48 dollars out of my account without my permission. I had already closed my account before they took the money out...When I called them to see why I was charged and to tell them I had already cancelled and closed my account, they said I had three other open accounts? I told them I didn't want the products they had charged me for and I was told I had to wait until I received the packages, refuse them and then wait to get my money back. It took 6 weeks to get a refund. And they kept 27.93 in shipping costs...I cancelled my debit card to ensure that I wouldn't get charged anymore...And to top it all off yesterday I got a bill from them saying that I owed them 93 dollars and my account was past due! I closed it you idiots! Leave me alone! VERY VERY VERY UNSATISFIED CUSTOMER!

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Great Skin Mama
Martha's Vineyard, US
Jun 14, 2011 10:20 pm EDT

I'm surprised Guthy-Renker sent our family an email to get this since we're Pro-Activ users. Rodan & Fields, the co-cretaors of Pro-Activ have their own unbelievable Anti-Age line appropriately named so & is the first thing I've ever tried that actually erased my furrow between my eyes that made me look like I was scowling all the time.It's honestly not there at all & the self confidence I gained from not looking mad all the time was an unexpected bonus. I use this religiously now along with their AMP MD Systm a cool roller that helps your skin make it's OWN collagen the real secret to not having wrinkles. I buy mine from kalmeida.myrandf.com It's pricey but worth every cent & they offer live nurse support to answer questions your consultant may not be able to in addition to a no hassle 60 day $ back guarantee. You should check it out I wish I could bathe in the stuff! Hope this helps, good luck! Great Skin Mama

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5:37 pm EDT

Meaningful Beauty unauthorized billing

I've just sent an email to customer service about this and I would like it resolved asap. On Feb. 13, 2011 I ordered my first shipment of this makeup and $45.94 was charged to my credit card. My credit card has been charged again for $47.94 on Mar. 22nd. That needs to be removed and I do not want anymore charges charged to this card again. Please see that this matter gets resolved asap.

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4:46 pm EDT

Meaningful Beauty rip off

Meaningful Beauty products, endorsed by Cindy Crawford, are terrific skin products that really work, but the only way you can purchse them is to become a member in the Gunthy-Renkor family, which means that they ship you a certain amount of product (always too much)every 90 days. They say it's easy to postpone orders or customize, but don't believe them. They admit that their website doesn't properly accept customized orders (I tried twice) and their phone hold lines frequently exceed 15 minutes. They also ship earlier than they say, so if you call a week or 2 before their ship date, you've called too late to change. Then, if you need to return the order because they shipped too early, you are responsible for the return shipping. Once again, great product, but not worth the trouble. There are many other products that you can buy as you need, that are way easier to purchase.

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AnzL54
, US
Nov 11, 2009 4:28 pm EST

My significant other ordered the sample kit, cancelled the order and a week or so later my account was hit for $70+. Of course I called and complained so they told me that the order was for sure cancelled now but "when I get the big box" I should refuse it and they would then (within five weeks) credit my account with the $70+. Imagine that...three weeks later I am still not credited even though I sent the unopened box back to them and I got hit for another $23+. I called again and was told the associate should have told me there were three payments involved and that the shipping and handling would not be refunded. They now tell me they have cancelled the last payment and will refund the previous payments(less the S&H) but I will need to wait another five weeks. I wonder how much I will have invested in these scammers before I get loose with nothing to show for my efforts but a phone bill and S&H charges. Pissed don't quite cover it!

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katie anne kane
Carver, US
Jul 24, 2013 3:03 am EDT

I still have not received my second product! :( The first time I ordered it the product was never even sent it ! then when I called they did send me out another package but billed me for it!
now I'm waiting for my SECOND order which I have already been billed for a month ago and have yet to rcv. it. I'm agree also because now the 3 month supply I ordered I see online for 10.00 dollars cheaper and OFFERS EXTRAS! I'm not made of money, I live day to day on a Disability check and I'm really disappointed. The product itself seems to work ok but I wouldn't call it a MIRACLE cream. I feel like they are just taking my money and not holding up to there end of the bargain... disappointed customer and still waiting on my order.

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Mz. V
, US
Mar 13, 2010 10:18 am EST

You have every write to be pissed. This comany is nothing more than a big Scam. I too ordered this product without first doing any research about it. I simply believed what I saw on t.v., but i soon realized that after waiting 3 weeks for my order to arrive that many people had been scamed by this company. I started reading over the internet how people were being charged outrages prices for the products, or were not receiving the product at all and still getting charged. I decided to call the company to check on my order but never could reach a representative. Instead I always got a automatic message which first told me that my order was placed on back order. After 4 weeks of waiting I called back and the automatics message system told me that they showed no order from me. Thankfully they had not charged my card yet, so I raced to my bank to close out my check card in which I had used to order this product. I was surprised that when I went to my local bank to close out the card, I was told that they had, had to close out many accounts for this same reason concerning this same company.

I'm convinced that this company is nothing more than a BIG SCAM. I'm just glad that they didn't get to scam me. I got them before they got me. Please do your research before you order anything off of t.v. infermercials. Not all of them are scams, but unfortunately this one is.

Mz. v.

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eduff87
Bois, US
Feb 15, 2010 8:04 pm EST

Your significant other or you, should have read the paperwork that came with the product! And he shouldnt be buying you things if he doesnt understand the concept of monthly payments. Why should MB refund the shipping and handling they payed to get the product to you?!?!?! Wise up lady

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7:19 pm EDT
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Meaningful Beauty hated it!!!

I ordered online after seeing their commerical(like everyone)then did some research on the product. I found a lot more bad than good about using Meaningful Beauty. I used it followed the directions. My face was burning within minutes. The next morning my face was red and hurt. My face also broke out bad. After using the eye flit stuff they burned and watered bad. I had to wash my face to make the burning stop. I would NOT have anyone try this product ever! I even tried calling them and could never get thru to talk to anyone.

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4:07 pm EDT

Meaningful Beauty no customer service

I was on hold for over five minutes after calling their customer service number to cancel a standing order, never did get to talk to anyone.

Also, the bottles were easily broken in shipment and the product is not the quality I expected.

The night cream smells rancid and causes my skin to sting and become red and itchy.

I have tried the online customer service, but, have not had any response yet.

I would advise women not to fall for this scam, and do not give them your credit card number.

Could someone get a response from Cindy Crawford herself on this terrible company?

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Mad queen
chandler, US
Jun 02, 2015 4:07 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have been trying to login to my account, customer service, and catalog ordering with no help just the page being redirected to a reload page which will not reload! I have tryed calling with no one answering, how does this company work? Has she made all the money she needs or what? I was going to order now am trying to cancelled and can't even do that! I will not recommend this product to anyone!

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2:57 pm EDT

Meaningful Beauty more like meaningful ripoff

In November 2010 I purchased the 30 day trial starter kit of Meaningful Beauty products to try out. I used the product for 2 weeks but did not feel that it lived up to all the hype so I returned the 30 day kit which I paid $39.95 via USPS and paid for delivery confirmation. Their “policy” is, if for any reason you're not completely satisfied, just return the containers within 60 days of receipt and you'll get a full refund of the purchase price (minus shipping and handling costs). I also called them on 12/26/10 and told them I did NOT want anymore shipments and the customer “service” lady told me I “she took care of it” and I “wouldn’t be charged anything else.” Four days later, I receive another box of Meaningful Beauty products which I refused. I marked on the package “REFUSED – ACCOUNT CLOSED – DID NOT ORDER” and promptly put it back in my mailbox on 12/31/2010.

A charge was then placed on my AMEX Blue credit card of for which I do not possess any of their products!

I called Meaningful Beauty on 3/3 to request my refund on all my money but the not so helpful and rather rude customer service person (named Jeremy, Employee ID 2231265) told me they never got the shipment returned to them and that he had not intensions of refunding my money.

After researching more about Meaningful Beauty, I discovered that this “situation” is a common practice for them. Over and over they “claim” to have “never received” the returned shipment. This is consumer FRAUD and I wish file a formal complaint for the $173.78 that was charged to my credit card.

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cherokeesioux
Pawtucket, US
Sep 12, 2012 9:58 pm EDT

On 8/10/12 I ordered MEANINGFUL BEAUTY. The company sent me the product as well as Wen by Chaz Dean & Meaningful Beauty vitamins which I did not order. the total of $59.59 was charged to my credit card. I experienced a family emergency so I returned the packages unopened marked RETURN TO SENDER giving them to the postman the next day. I called the company explaining situation also telling them to cancel my account & the date packages were returned. The money should have been credited to card but checking account weekly finding NO refund.. It is now 3 1/2 weeks later when I called them asking about refund I was told the packages have not been received as of yet. I have filed a complaint with the Post Office and Guthy Renker to investigate what is going on. On 9/12/12 I checked my bank account again only to find charges of $38.94 by Wen and $32.94 for the Meaningful Beauty vitamins.I called the company again only to be told packages have not been received to date. The Company refuses to issue a refund till packages are received by them. If not found the third payments will be deducted from my account automatically.

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1:12 am EDT
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Meaningful Beauty billing after cancelling

All they do is lie to get your money. Your first shipment comes with a 90-day supply even though they tell you that you are getting a 30-day sample kit. The invoice very clearly states that you will be billed 3 times for your first shipment. Even though Customer Service lied, I figured I would just use the products but cancel any further shipments. For the last 2 months, I've had payments taken directly from my checking account even though I CANCELLED! Now I'm having to open a new checking account and moving all of my transactions to a credit union because of this ridiculous set up. DO NOT SIGN UP FOR THIS, YOU'LL NEVER GET THEM TO STOP BILLING YOU!

Linda Collins, Phoenix, AZ

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Meaningful Beauty Customer Reviews Overview

Meaningful Beauty is a skincare line that has received positive reviews from customers. Many reviewers have praised the products for their ability to improve the appearance of fine lines, wrinkles, and other signs of aging. The line includes a variety of products, such as cleansers, moisturizers, and serums, that are designed to work together to provide comprehensive skincare.

One of the standout features of Meaningful Beauty is the inclusion of a powerful antioxidant called superoxide dismutase (SOD). This ingredient is said to help protect the skin from damage caused by free radicals, which can contribute to aging. Many reviewers have noted that they have seen a noticeable improvement in the appearance of their skin after using Meaningful Beauty products.

Another positive aspect of Meaningful Beauty is the company's commitment to using high-quality, natural ingredients. The products are free from parabens, sulfates, and other potentially harmful chemicals, which is a major selling point for many customers.

Overall, Meaningful Beauty has received positive reviews from customers who have seen improvements in the appearance of their skin. The inclusion of SOD and natural ingredients, as well as the comprehensive range of products, make this skincare line a popular choice for those looking to combat the signs of aging.

Frequently asked questions (FAQ) about Meaningful Beauty

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Is Meaningful Beauty a legitimate skincare brand?

Yes, Meaningful Beauty is a legitimate skincare brand co-founded by Cindy Crawford and Dr. Jean-Louis Sebagh.

Can I trust Meaningful Beauty with my personal and financial information?

Meaningful Beauty uses security measures to protect user data, but it's always a good idea to read their privacy policy to understand how your information is used.

Are the products sold by Meaningful Beauty safe and effective?

Meaningful Beauty products are advertised as safe and effective, but individual results may vary. Always check the ingredients and consult with a dermatologist if you have specific skin concerns.

Is the Meaningful Beauty website secure for online transactions?

The Meaningful Beauty website uses encryption and secure payment processing technology to protect user data during online transactions.

How reliable is Meaningful Beauty's customer service?

Meaningful Beauty offers customer support, but individual experiences may vary. Check online reviews for a better understanding of customer satisfaction.

Are the prices at Meaningful Beauty competitive compared to other skincare brands?

Prices at Meaningful Beauty may vary, but they generally aim to be competitive within the skincare market.

Does Meaningful Beauty offer a refund policy for their products?

Meaningful Beauty does have a refund policy. Be sure to review their terms and conditions for more information.

Are there any known scams associated with Meaningful Beauty?

Meaningful Beauty is a reputable brand, but like any business, it may be targeted by scammers. Be vigilant and report any suspicious activity to their customer service.

How long has Meaningful Beauty been in business?

Meaningful Beauty was launched in 2005.

Can I trust the reviews I find online about Meaningful Beauty?

When researching Meaningful Beauty, read multiple reviews from different sources to get a well-rounded understanding of the company.

Does Meaningful Beauty offer any discounts or promotions?

Meaningful Beauty may offer occasional promotions or discounts. Check their website or sign up for their newsletter for the latest information.

Are there any hidden fees associated with using Meaningful Beauty products?

Meaningful Beauty aims to provide transparent pricing, but always review the final price and any additional fees before completing a purchase.

Are Meaningful Beauty products tested on animals?

As to our knowledge, Meaningful Beauty does not test its products on animals. Check their official website for the most current information.

Does Meaningful Beauty comply with FDA regulations for skincare products?

Meaningful Beauty, like all skincare brands sold in the U.S., should be compliant with FDA regulations.

Are Meaningful Beauty products suitable for all skin types?

Meaningful Beauty products are designed to be suitable for various skin types, but individual reactions may vary. It's always advisable to do a patch test or consult with a dermatologist if you have sensitive skin or specific skin concerns.

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Meaningful Beauty contacts

Phone numbers

1800 927 0047 1800 805 409 More phone numbers

Website

www.meaningfulbeauty.com

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