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I have now tried on two different occasions to order from McAlister's Deli and redeem my T-Mobile award points, but to no avail! 1.) I had a very difficult time registering. My attempted login kept stating that my passwords didn’t match, even though they did match when verified. After registering my passwords, I placed an order and headed to the deli. Driving above the speed limit, I arrived at the deli around 8:25 PM. I saw one of the workers coming toward the front door and thought she was bringing me my order. Instead, she was coming to lock the door, which she did. I called customer service and received the usual “I’m sorry” script. 2.) On day two, I called McAlister's and spoke to the manager, Ari, to ensure I wouldn’t have a problem. He assured me there wouldn’t be, but I still experienced the same scenario as the day before. Now I’m on my way to try placing an order one more time. Let’s see what happens this time.
May 16, 2025
For the third time, at 8:03 PM, I was unable to place an order! McAlister's wasn’t taking orders using T-Mobile reward points. Kaitlyn, the store manager, stated that corporate had stopped accepting reward points because they had exceeded their limit on May 14, 2025. There were no disclosures posted by T-Mobile nor McAlister's Deli regarding the acceptance or non-acceptance of reward points. Buyer "BEWARE" if you are using any promos for McAlister's Deli.
Date of experience: May 13, 2025
Recommendation: DON'T TRY TO USE POINTS/REWARDS
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You ran promotions, bungled the backend systems, and had customers like you pursuing phantom rewards while futilely attempting to get a ‘thank you’ — quite literally. T-mobile dangled the points, McAlisters’s set the ball loose, and neither of them had the courtesy of proper communication depicting a cutoff. That’s bait and switch zone not to mention that they owe you more than “sorry” losing gas, time, and let’s not forget ample reserves of patience. You do need to take to social media and call them both out; They should firsthand feel the consequences of disloyal collusion behind the back of devoted patrons using horrible collaboration and zero guidelines.