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McAlisters Deli Profile

McAlisters Deli

www.mcalistersdeli.com

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2.6

Overall reputation rating based on reviews and complaints

McAlisters Deli earns a 2.6-star rating from 22 reviews and 21 complaints, indicating that most diners are somewhat satisfied with their meals.

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McAlisters Deli Reviews Page 2 of 2

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Verified customer This review was posted by a verified customer. Learn more

McAlisters Deli Too few rewards

I have been a McA frequenter for over ten years and will continue to be because I love our local store. Over the years the reward systems went from great, to okay, to nearly non-existent. I loved the old punch card system, “Buy 10 teas and get the next free.” There were similar punch cards for meals, and gallons of tea as well. I utilized these frequently. The first app that rolled out to replace the punch card system was okay but significantly reduced the number of rewards. I understand they probably couldn’t sustain as many free meals as they were giving out so I can understand the change. However, this new app update (that took a very long time to roll out by the way) has hardly any rewards at all. There is no way to track any kind of point accumulation so I never know when a reward might show up and when they do it is often something that is not relevant to me. Please provide a way to track points and maybe even let us choose how we want to redeem our points with options.
I have purchased three sizable meals and used my short code each time over the last three weeks and I still don’t have any rewards offered and I have no idea when any will even show up.

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Hboehm916
Louisville, US
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Feb 10, 2024 9:20 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Our kids fruit bowl had mold in it! Didnt realize it until our daughter has eaten half the bowl. Who knows if she ate some mold. Its is not mt responsibility to make sure they arent handing out mildy food! I am so mad. Not only did we not get a receipt, her hotdogs were cold so they had to remake those. Get it together.

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