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CB Car Dealers Mazda Complaints #62-81
Mazda

Mazda review: Jake Sweeney Mazda Tri-County

K
Author of the review
1:48 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

I purchased a 2021 Mazda CX-9 from Jake Sweeney Mazda Tri-County on 3/6/21. As part of the deal the dealership included window tinting, interior lighting kit and all weather floor mats. I informed my sales person Mike Hupp on 3/9/21 that the rear driver side wheel toeing was out or at an angle. I also informed him of scratches on the new car. He assured me at that time that they can look at these items. I never heard anything back from Mike or the dealership so I called again on 3/17/21 and was told that they are waiting on the floor mats. I called and talked to Mike the morning of 3/26/21 and expressed my concern with the rear wheel and paint scratches. At this time Mike said they were still waiting on the mats and I told him that these concerns need to be addressed. He said he would call the window tinting company to find out their schedule and get back with me. Having not hearing back from Mike I called again late on 3/29/21 and had to leave a message. I called the General Manager Robert Sabbagh on 3/30/21 because I still had not heard from Mike but had to leave a message with him. Still not receiving any return calls I called Sales Manager Tony Heitz who was also involved with my purchase but had to also leave a message. Still no return phone calls I again called Tony and again had to leave a message. So at this time on 4/2/21 at 1:30/pm I have left basically 5 messages concerning my issues with the new vehicle and have not received one return phone call. All the issues with the car are still present plus the items included with the deal still have not been delivered. I am very concerned with the rear wheel being out of alignment and incorrectly wearing of the tire.

Desired outcome: All issues addressed and items included with the deal delivered

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