The complaint has been investigated and
resolved to the customer's satisfaction
Maybankmaybabk - bad experience with maybank 's impatient and rude staff

I am so upset and dissatisfy with the bad service of Maybank, in Mentakab, Pahang Branch with the address stated below:-
1, Jalan Haji Kassim,
28409 Mentakab
I am Maybank customer since 2004 and I had decided to apply an ATM card yesterday, 30/1/2012. I had filled up the application form with the assist of a female staff and the form had submitted to another dept, at 3.05pm. The other staff who in-charge asked me to be seated and wait for moment so that my application will be processed soon, since there are 3 customers in front are applying the ATM cards as well.

This is not a long queue and there are just 3 applicants, I am the fourth. I spent more than 2 hours waiting to be served. The clock passed 4.30pm; their entrance closed. But the rest applicants and I still waiting until 5.10pm, the 3rd applicant almost done and it was my turn.

Meanwhile, a Malay male staff who look fat, overweight and with a big stomach that sit just beside the staff started mumbling. He was sitting on his desk wait for the time passed from 4.30pm to 5.10pm without doing anything, just like waiting to get off. I knew his name afterward but I prefer not to reveal although his attitude is rude and not respecting customers. He stood up and asked me to retrieve back my application form and come back tomorrow impatiently. I told him if so, you should ask me to leave earlier on 4.30pm, but not 5.10pm. Therefore, he blamed me and another applicant rudely because we did not come earlier. With an extra excuse saying their system and PC will automatically shutdown on 4.30pm and cannot help us process any further.

This is a terrible case since the staff did not ask us to leave on 4.30pm and still want us to wait for 40 minutes longer before we get driven out of the building. Are they on purposely doing so in order to waste our time? I had wasted 2 hours waiting and get nothing at the end.

I am disappointing with the unprofessional staffs of Maybank Mentakab Branch. The staff asked us to leave rudely without any apology, this is a basic courtesy and Maybank's staff failed to do so.

maybabk - bad experience with maybank 's impatient and rude staff


  • Ii
    iizz Oct 17, 2014

    Lot 47 & 49,
    Jalan Rampai Niaga 5,
    Medan Niaga Rampai,
    53300 Kuala Lumpur
    There are same case with me about service with MAYBANK ISLAMIC BRANCH RAMPAI BUSINESS PARK. There is a women staff wearing spec and wearing a tudung at the taking number counter. On 17/10/2014, i went to this MAYBANK BRANCH to opened a saving account. But because i went there near 1 pm, the staff told me that MAYBANK ISLAMIC ACCOUNT cannot be opened on Friday especially from 1 pm until 2 pm. Before i leave this MAYBANK, I asked this ladies a form to opened thr account so that next time i go there it easy for me not to asked them a new form. Unfortunately this ladies raise her voice in front of other customer to me and for me that was rude action from her because when a man waited behind me to request a number, she turn down her voice. TO especially don't put rude staff in front of the counter..

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.