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MatchesFashion.comspike sock studded low top trainers

1
E Jul 20, 2019

I purchased a pair of Louboutin sneakers back in January when they were first launched. Since they r not yet available in Australia I had to get them online on Matchesfashion.com on January 31, 2019. Few hours after wearing them I noticed there's this uncomfortable feeling on the left sole I took them to Louboutin at Collin st in Melbourne Australia to get it analysed and they agreed that something wasn't quite right with the left sole and they took it for repair. I got it back almost 2 weeks after coz I've been away. I was happy to get it back coz I seriously love them but I was wrong they couldn't fix the issue (I do appreciate they did try tho) so I contacted Matchesfashion and told them about the issue and they told me to ship them the pair early March 2019, I've enclosed the repair receipt and told them to contact Louboutin at Collin st Melbourne if they need details on the issues. I thought since the pair cost AUD 1, 895 I'll b prioritised and they will rectify and fix them ASAP but I was wrong, 4 weeks after they confirmed they have received the pairs they sent me an email "asking me again" what's wrong with the pair. I was shock what they did in the last 4 weeks? Stored them somewhere and let em rot? And it doesn't just stop there, 6 weeks after they received they told me they couldn't find any problem at all... if there wasn't any issue why the staff at a Louboutin Melbourne agreed to take them for repair after they put them on in front of me (same shoes size). And u know what? It's saturday July 20, 2019 it's almost month 5 now and they still telling me to wait coz they are waiting for the new sole since they couldn't find any issues with the pair. Do we pay that much To get such low class service after sales? For such a huge brand? I told them I didn't spend that much so I can wait this long... can pls someone take any legal actions towards a Louboutin London Shop, if they can't ptovide 5 star service then best not to sell 5 star price products

spike sock studded low top trainers
spike sock studded low top trainers
spike sock studded low top trainers
spike sock studded low top trainers

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