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Sundance Reviews 30

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Sundance Sundance Catalogue Review: Poor Quality, Delayed Refunds, and Frustrating Customer Service

Sundance Catalogue, I thought they were supposed to be a good company. Yeah, their prices are high, but I didn't expect the quality to be so low. What really grinds my gears is that I ordered three items, and they came in two separate shipments. I returned two of them the next day, and it's been almost a month since then. I called them up, and the first time they said, "it just arrived today, and it is processing." A week goes by, and I hear nothing. So I call them up again, and this time they say, "It hasn't arrived yet, but looks like it will. Give it another week." I did, and still no word. I called them up again, and they told me that the items arrived, but there's a backlog of doing refunds, and I should wait another two weeks. Why are there so many refunds? That's a story for another time.

I finally went to the BBC, and there are similar complaints there. Sundance always gives the same answer to them, using the same verbiage. I have no idea if those people ever got their refunds or not. They owe me over $200, and I want it. In the meantime, I ordered clothes and shoes from other companies, and each time I returned something, I was refunded the same day it was received. Anthropologie refunds the day you ship. What's up with this company? Are they keeping the company running by using refund money not sent out? I will never buy from them again, and I will tell everyone I know about my experience.

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Amelia Castro
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of course, they buy everything from China and India...because they want to make high profit and pay almost nothing to their vendors.

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Sundance Poor Customer Service and Accountability: My Experience with Sundance Catalog

I recently made an online purchase from Sundance Catalog on May 17, 2021. Unfortunately, when I received my order on May 20, 2021, I was disappointed to find that I had received the wrong item. I immediately contacted Sundance customer service via email on the same day, providing my order confirmation and a photo of the wrong item received, and requested that they take corrective action.

As a loyal customer, I expected Sundance to take responsibility for their mistake and correct it promptly, as other online merchants do. However, I was surprised to receive an email response from Sundance stating that I would need to return the wrong item, complete the return information packing slip requesting an exchange for the original item ordered, and include payment information for the original item ordered plus shipping. They also mentioned that a refund would be issued for the wrong item once it was received.

I was taken aback by this response, as the error was entirely on the part of Sundance. I felt that it was unfair for me to be held accountable for their mistake, and I declined to pay for the original item and shipping costs. I emailed the return information packing slip (photos) completed with the wrong and original items, but I did not receive any response from Sundance.

As of June 2, 2021, I still had not received the original item ordered, nor had I received any response from Sundance. I sent another email to Sundance on June 2, 2021, but their response was the same - they directed me to return the wrong item, and then they would take action.

I am extremely disappointed with Sundance's lack of customer service and their unwillingness to take responsibility for their errors. It is unacceptable for a merchant to make a mistake and then expect the customer to be accountable for it. I feel that Sundance is not trustworthy or competent, and I would not recommend them to anyone. In my opinion, they are a very bad merchant.

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Sundance Disappointed with Sundance's Poor Policies and Shipping Delays

I placed an order for a matching bracelet, earrings, and necklace from Sundance in January. The bracelet arrived and I was thrilled with it! However, the earrings arrived weeks later and I was very disappointed with the quality and color of the item. The earrings were almost white and were supposed to be a pale pink purity. This was all supposed to be a Valentine's present, but Valentine's came and went and still no necklace. We returned the earrings because they were very cheaply made. We received a letter in the mail saying that the necklace was expected to arrive at the end of February. However, we are already into March and still no necklace. The last letter we received said that it may arrive in April. We decided to call the company and ask what the hold up was. Unfortunately, they cannot guarantee any shipping date whatsoever. We were disappointed to hear that they did not care about our situation. When we told them that we wanted to cancel the necklace and return the bracelet, they told us that we still had to pay the $8 return shipping fee. They wouldn't waive anything or even give us a discount on the necklace. We were disappointed with their policy, especially since they are a high-end catalog. We asked the supervisor why we should order from Sundance again and she simply said "sorry". We have decided that we will not be ordering from Sundance ever again due to their poor policies. If we had known about this beforehand, we would have never placed the order to begin with. It has cost us almost $20 to return two items. Goodbye Sundance.

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Sundance Sundance Jewelry: A Fraudulent and Deceitful Company to Avoid at All Costs

I recently made a purchase from Sundance for some sterling, 14k, and 24k plated rings. However, when I received my order, I was disappointed to find that the rings were made of plastic! I couldn't believe it - even Hershey's kiss wrappers have more precious metal than what was sent to me. It's clear that the company is falsely advertising their products, and I feel like I've been ripped off.

To make matters worse, the salespeople advised me to buy sizes for apparel and shoes, which turned out to be completely ridiculous. The sizing was nowhere near any standard, and I ended up with items that didn't fit at all. It seems like they were just trying to move merchandise from a sinking ship.

I ordered over 2 and a half dozen items, but most of them were defective and of very poor quality. In the worst case, it was just plain old bait and switch - fraudulent behavior that I can't believe is still happening in this day and age. When I tried to contact customer service, I was met with an awful manager who had no qualms defending the indefensible.

To add insult to injury, I experienced a delayed return/refund for an unreasonable amount of time. The company gave me a lot of quicksilver double speak about "being closed for inventory" and "other departments dropping the ball." It's clear that there is a persistent pattern of deceit and arrogance at Sundance.

In my opinion, these are dishonest, bad faith operators who are not to be trusted. They are even importing counterfeit goods and price gouging for "jewelry" that is non-compliant with US law requiring precious metal markings. You can find nicer rings in bubble gum machines for $150 or less! I urge you to steer clear of this business, which is well on its way to knocking itself off due to its own unscrupulousness and malfeasance. Buyer beware indeed.

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Sundance Disappointing Christmas Ornaments and Customer Service from Sundance Catalog

I've been buying stuff from Sundance catalog for ages and I gotta say, they never let me down. From furniture to leather jewel travel bags, everything I've gotten from them has been top-notch quality. But this year, I ordered three boxes of their glass icicle ornaments for Christmas decorations, and while they were pretty, one box came without the copper wires to thread through the ornaments and one box came with two broken icicles and one icicle that didn't have a hole to hang it. I didn't find out until we put up our decorations yesterday, so now I got three useless ornaments in a box of ten.

I was pretty bummed out about that, but what really got me was how their customer service reps acted. They were so dismissive and disrespectful, and they wouldn't send out replacement copper wires any sooner than ten day mail service. I mean, these ornaments were expensive, so I would've thought they'd be happy to replace the missing wires via two-day mail at least. But no, I asked nicely several times and they wouldn't budge. So I had to put off decorating until I got the replacement wires, which was a real bummer.

And then, when we finally started decorating, we found out that three icicles were broken. It was too late to replace them this year, so now I'm a pretty dissatisfied customer. I mean, I've been shopping with Sundance for years and I've always been happy with their stuff, but this experience really left a bad taste in my mouth.

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Sundance Terrible Customer Service and Shipping Delays: My Experience with Sundance

I am really upset and disgusted with Sundance. I sent back some stuff on December 3, 2017, and I still haven't got my money back. I've been calling them every day since December 13, and they keep giving me excuses and the runaround. They use some kind of media mail for returns, and it's taking forever. Their clothes are way too expensive, and the sizes are all messed up. A medium is like a large, and the shoes are a half size too small. Unless you have a coupon, you gotta pay for shipping both ways. So watch out! They're just holding onto your money to make interest on it. It's like a small loan. They don't care about customer loyalty at all. They treat you like trash. I've been really nice on the phone, but they just keep giving me excuses. When I tried calling the main office, the receptionist was really rude to me. One of the customer service reps was slurping on a soda or something the whole time I was talking to her. She gave me different answers than the other reps I talked to. And then one of the reps actually called me a bad word and hung up on me! Who do these people think they are? I thought Robert Redford was better than this. Don't buy anything from Sundance! Stay away!

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Sundance Sundance Review: Cool Stuff, But Policies and Customer Service Need Improvement

So, I gotta say, I had a bit of a rough time with Sundance. I mean, don't get me wrong, they've got some really cool stuff on their website (sundancecatalog.com), but there were a few things that really rubbed me the wrong way.

First off, let me just say that I did end up getting the discount that they promised me. But man, was it a hassle. I had to send them an email and everything. And the thing is, I don't think I was in the wrong. They had this promotion with Robert Redford smiling at me, saying "Thank you for your loyalty... Enjoy $25.00 off your order of $100.00 or more." And then they had this code and an expiration date and everything. But when I tried to use the code, they told me I wasn't eligible because I had ordered some stuff that was on sale. And I was like, what? That's not what the promotion said at all! And the customer service rep I talked to was super rude about it. Like, come on, guys. If you're gonna offer a promotion, make sure it's clear and fair.

And speaking of customer service, let me just say that my experience with them was not great. The person I talked to about the promotion was just the tip of the iceberg. When I got my order, one of the items was defective. And when I tried to return it, they made me pay for the shipping to send it back. Which, okay, I get it, that's pretty standard. But they didn't waive the initial shipping fee, even though the item was defective! That's just not right. And the person I talked to about it was not helpful at all. They did end up waiving the return shipping fee, but I still had to pay $13.00 just to get a defective item in the first place.

And then there's the issue of where their stuff is coming from. Almost everything is marked as imported now, and the quality is... questionable, to say the least. They really need to be more transparent about where their items are coming from. One item I got said it was "Exclusive" from Italy, which is cool and all, but what about all the other stuff that just says "Imported"? And why not have some stuff that's made in America or other countries with better quality measures?

All in all, I think Sundance has some work to do. They've got some cool stuff, but their policies, customer service, and ethics could use some improvement.

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Sundance Inconsistent sizing and poor quality jewelry - my disappointing experience with Sundance

I gotta say, I always love flipping through the Sundance catalogs. The stuff they sell is just so darn pretty! So when Mother's Day came around, my husband and son both decided to spoil me with some goodies from their website. Lucky me, right?

Well, I got all the stuff, but unfortunately a couple pieces were backordered. No biggie, I thought. But then I noticed that the two pairs of pants I received fit differently. I ordered a medium in the Leila pants and they fit great, but I wanted them to be a little looser since they're like beachy pull-on pants that you cuff up. So I decided to exchange them for a large. So far, so good.

I also got a pair of khaki linen roll-up pants in a size 10, but they were a little too loose. No problem, I thought, I'll just exchange them for an 8. But when the exchanges came, they were way off. The large Leila pants were actually smaller than the medium I returned! And the size 8 khaki pants were literally swimming on me - way larger than the size 10 I returned. So I ended up having to return both pairs for a refund. I had similar issues with the tops, but eventually decided to keep them after going back and forth a few times (each time costing me more in shipping - ugh).

My husband also bought me some pricey jewelry from Sundance, which I adored at first. But unfortunately, the quality was pretty awful. The blackened silver couldn't be cleaned up with jewelry cleaner or a cloth, and it turned my neck black. The matching bracelet wasn't much better - I can't wear it anymore. I did get six wears out of it and some compliments, but I'm really not happy about it. It looks exactly the same as when I got it, but it just bleeds the blackening agent and there's nothing I can do to stop it. I have a lot of silver jewelry and I've never had this issue before. I'm not sure if it's genuine or not - I know a lot of artisan jewelry isn't stamped, but I've never had these issues before and my husband paid a lot for it.

The earrings were fine, though.

Overall, I doubt I'll be ordering from Sundance again. Spending $70 on shipping for pants that were inconsistent in sizing was a real turn-off. That kind of inconsistency is a flaw that shouldn't cost the customer repeatedly. I didn't complain to their customer service, but I just don't think I'll be ordering from them again.

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Sundance Sundance Online Ordering Process Review: Frustrating and Confusing

I've been a fan of Sundance for a while now and decided to take the plunge and order a pair of jeans from their website. I was excited to see that I could get 10% off my first order and free shipping, which would save me a few bucks. However, my excitement quickly turned to frustration when I encountered some issues during the ordering process.

I entered the source code from the catalog in the designated field, but when I tried to apply the discount, I received an error message saying that the code was invalid. I couldn't go back and remove the code, so I was stuck. I chatted with Everson, who told me that I needed to go through my email to get the free shipping, but I would need to use a different browser because the source code field wasn't working. This was confusing and frustrating, as the website clearly instructed me to enter the source code.

I tried clearing my cookies and starting a new order, but the website kept adding the old order in and wouldn't let me remove the first discount. I was getting more and more frustrated, so I decided to call customer service. I asked for a manager, but after several attempts, I was put on hold for six minutes before I finally hung up.

As someone who orders online frequently, I was disappointed by the experience I had with Sundance. The ordering process should be easy and painless, but instead, it was confusing and frustrating. I really wanted to be a customer of Sundance, but now I'm not so sure. I hope that they can improve their website and customer service so that others don't have the same experience I did.

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Sundance Poor Customer Service and Slow Replacement Process from Sundance for Faulty Watch

I recently bought a watch from Sundance for my wife as a Mother's Day gift. Unfortunately, the watch stopped working in late August, and I suspect it's due to a bad battery. I reached out to Sundance, and they provided me with a return label and informed me that a replacement would be shipped once they received the returned watch.

However, it's been a while since I returned the watch, and according to the USPS tracking, it has been delivered to the Sundance agent. But there is no further tracking available, which is quite concerning. I contacted Sundance to inquire about the status of my replacement, and the customer service representative informed me that it would take about a week for their agent to transport the watch to Sundance in Utah. After that, it would take two to three days for them to process the return and then ship back a replacement.

I'm not happy with the process and timelines, and I let the agent know it. I was informed that it would take at least two weeks to get the gift back to my wife, which is quite frustrating. The customer service agent suggested that I should have taken the watch to a repair shop to replace the battery if I wanted it back sooner. However, that's not an acceptable solution for me, as I would have to pay for the replacement battery, incur additional transportation expenses, and risk exposure to Covid-19.

When I shared my reasons with the customer service agent, she asked me what Sundance could have done differently. I told her that companies like Amazon and Apple, who have the best customer service ratings, would have a replacement item back in my hands within three days after they or their agents are in possession of a returned item. However, the agent became defensive and told me that Sundance is a small company and that they don't operate like a giant retailer.

I believe that good customer service has nothing to do with company size. It's all about how you react to customer concerns. Unfortunately, the agent became progressively combative and condescending as the conversation developed. I'm disappointed with the way Sundance has handled this situation, and I don't think I'll be making any more purchases from them in the future.

In conclusion, I would advise anyone considering buying anything from Sundance to think twice. Instead, I would recommend purchasing from a jewelry store or a retailer with good customer service, or an internet retail site like Amazon. Don't waste your time or money on a company that sold me a $400 piece of junk that stopped working four months after the purchase.

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Sundance Complaints 20

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Sundance Sundance E-Gift Card Review: Delayed Delivery and Unwanted Emails

So, I gotta tell ya, I had a bit of a rough time with Sundance. I mean, I never thought I'd be reviewing a gift card, but here we are. I bought an E-gift card from them, because I was gonna get a physical one, but they wanted to charge me an arm and a leg for shipping. I figured, hey, I've got 48 hours, I'll just get the electronic one and maybe find something else in the meantime.

But then, I waited and waited, and the site said it would ship within 24 hours, but customer service said it could take up to 48 hours because they only email once a day. What?! That doesn't make any sense to me. And then, I looked at some reviews and it turns out that delays like this are pretty common. One person even said they had to wait two whole weeks! Yikes.

And to top it all off, even though I specifically unchecked the box to not receive emails, they still sent me a bunch of "buy more" emails multiple times a day. Their excuse was that it's a busy time of year, but come on, other small businesses and big companies can handle it just fine.

I heard about Sundance from a friend and was thinking about using them for other gifts in the future, but now I'm not so sure. It's a shame, really, because they have some really cool stuff on their site. But if they can't even handle a simple gift card order, I don't know if I can trust them with anything else.

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Sundance Disappointing Customer Service Experience with Sundance

I've been shopping at Sundance for a long time now, and I've never had any problems until this past year. In July, I ordered a bathing suit cover up and a top, but both were on backorder. Sundance gave me an estimated shipping date, but that date came and went without any updates. When I called to inquire about my order, they gave me another estimated shipping date. It took almost two months before I finally received my items, and by then, summer was already over! I was disappointed, but I decided to keep the items for the following summer.

Recently, I made another purchase from Sundance after Christmas. My husband had previously ordered a pair of boots for me as a surprise, so I decided to order a few more items. However, when I called to cancel the boots I ordered, I was told that they had already shipped. This was all within the same day! I was surprised that they had shipped so quickly, especially since I hadn't received a shipping confirmation. When I asked about it, the customer service representative told me that it should be coming in my email. But it took four days before I finally received the shipping confirmation, which said that the item had just shipped. I felt like the customer service representative had lied to me, and I was disappointed that they didn't try to help me find a solution.

Overall, I'm not happy with my recent experiences with Sundance. The July order took too long to arrive, and the recent order had poor customer service. I feel like they didn't care about my concerns and didn't try to help me find a solution. I'm sorry to say that I won't be shopping at Sundance anymore.

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Sundance Disappointing Experience with Sundance: Overpriced, Missing Items, and Poor Customer Service

I gotta say, I was pretty excited to order from Sundance. I mean, they seem like a pretty legit company, right? So I ordered a couple pairs of earrings. The first ones came pretty quick, but honestly, they were kinda overpriced for what they were. And then, get this, the second pair never even showed up! I ordered them on December 2nd, and it's like they just vanished into thin air or something. But I really wanted those earrings, so I decided to keep the first ones and hope for the best.

Then, my husband ordered me a bunch of stuff for Christmas. And I gotta give it to Sundance, they actually managed to get everything to us in time! But one of the necklace charms I got keeps flipping over, which is super annoying. And the earrings I'm still waiting for are supposed to match that necklace. I got an email saying they were backordered and would be here around December 26th, which was fine. But then the status changed to January 18th, and I still haven't gotten them! I reached out to customer service, and they said they're still waiting on the artist or something. Like, come on, guys, get it together!

Honestly, if they knew these items weren't gonna be available, they should've said so when I placed my order. But instead, they just keep blaming the artists. I mean, I get it, things happen. But it's not like I'm gonna order from them again once I finally get my stuff. Maybe I'll just cancel the order altogether! So yeah, I'd say stay away from Sundance if you can.

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Is Sundance Legit?

Sundance earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Sundance to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Sundance is known for their high standards and safety. If you're thinking about dealing with Sundance, it's wise to check how they handle complaints.

We found clear and detailed contact information for Sundance. The company provides a physical address, 8 phone numbers, and email, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Sundance has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Sundance has registered the domain name for sundancecatalog.com for more than one year, which may indicate stability and longevity.

Sundancecatalog.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Sundancecatalog.com you are considering visiting, which is associated with Sundance, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Sundance website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Sundance has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 20 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the sundancecatalog.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • We conducted a search on social media and found several negative reviews related to Sundance. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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Sundance Disappointing Experience with Sundance: Lost Diamonds, No Communication, and Backordered Shoes

So, my man got me this real fancy ring from Sundance for Christmas. It was super expensive and all, but then, two diamonds fell out! I was so bummed out, but they told me to send it back and they'd fix it up and send me an email to let me know when it was done. But guess what? No email came! So, I waited a week and a half and then called them up. They said they had it and were working on it, but still no email. Three weeks later, I called again, and they said they already shipped it back! But they didn't tell us or give us a tracking number or anything! And they shipped it to the wrong address! So now, I still don't have my ring because the USPS is still forwarding it to my new address.

Oh, and that's not all. I also returned this $100 ring that turned my finger green after just two days of wearing it. I wanted to get a pair of shoes instead. But guess what? A month later, I called to see where my shoes were, and they told me they were backordered until November 2019! Can you believe it? I ordered them in February 2019, and they didn't even bother to let me know! I was so mad, I told them to just cancel the order.

I don't think I'll ever shop at Sundance again. They lost my business forever.

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Sundance Disappointing Quality and Inauthenticity: A Review of Sundance Clothing

When I first stumbled upon Sundance clothing, I was blown away by the unique styles they offered. I was tired of looking like everyone else in the department store, and Sundance seemed like the perfect solution. Sure, the prices were a bit higher than what I was used to, but I figured the one-of-a-kind designs would be worth it.

Unfortunately, my excitement quickly turned to disappointment. The pieces I ordered didn't feel substantial, and the clothing didn't fit correctly. I found myself constantly uncomfortable in the clothes I had spent so much money on. Even the boots, which I had been so excited to wear, caused me so much pain in my feet that I couldn't bear to put them on again.

To make matters worse, the clothing I received didn't look anything like the pieces in the photos. The colors were off, the fabrics were different, and the overall quality just wasn't there. I had always been lucky with finding clothes that fit me well, but these just didn't cut it.

The final straw came when I washed a sweater and one sleeve came out substantially tighter and longer than the other. It was clear that the quality of these clothes just wasn't up to par. I was done with Sundance.

It's a shame, really. I've always admired Robert Redford and his commitment to substance and integrity. But the quality of the clothing sold under his name just didn't match up to my expectations. I felt misled and used, like I had been sold a false image.

Most of the products on the Sundance website are labeled as imported from Italy, but they look more like they were inspired by Mexico. It's disappointing to see such a well-known brand fall short in terms of quality and authenticity. I wouldn't recommend Sundance to anyone looking for high-quality, well-made clothing.

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Sundance Disappointing Experience with Sundance: Delayed Orders and Poor Communication

I recently had an experience with Sundance that left me feeling frustrated and disappointed. I ordered some items from their catalog back in February 2022, and immediately received an email saying that they wouldn't be available until May and August of the same year. At first, I thought this was just a back-order situation, but as time went on, I began to wonder if something more sinister was going on.

You see, I learned that these catalog shoots happen months before the catalogs are released. So, if I ordered something in February 2022, it's likely that the item was photographed back in October 2021. This made me wonder if Sundance was intentionally advertising items that they didn't actually have in stock, just to get people to place orders.

To make matters worse, I never heard anything from Sundance about the delay in my order. They promised to keep me updated if the delay was longer than expected, but my May date came and went without a word from them. It wasn't until I called to inquire about my order that I learned my new back-order date was June and August.

I understand that delays happen, but the lack of communication from Sundance was unacceptable. I felt like I had to chase them down just to get an update on my order. And to top it all off, the customer service representative I spoke with was less than helpful.

Overall, I was extremely disappointed with my experience with Sundance. I don't think I'll be ordering from them again in the future.

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Sundance Sundance Review: Quality and Sizing Issues, Expensive Shipping, Poor Customer Service

I used to be a big fan of Sundance, and I've bought a lot of stuff from them over the years. I'm talking jewelry, clothes, bags, shoes - you name it. But I gotta say, the quality of their stuff has gone way downhill lately. And the sizing is all over the place - I never know what size to order, so I end up getting two and sending one back. And let's talk about shipping, shall we? It's crazy expensive, and it takes forever to get here. And if you want to return something (which I seem to be doing a lot lately), it's just as expensive and takes forever to get your money back. It's not just me, either - if you try to leave a review about the shipping, they won't even let you post it. And the prices are high, so you'd think they'd have good customer service, but they really don't. I've had some of the worst customer service experiences of my life with these guys. The only time I've ever had a good experience was when I talked to someone about a pair of men's moccasins that fell apart after a month - they sent me a replacement right away. But that's the exception, not the rule. The only reason I still buy stuff from Sundance is because I love Jes MaHarry's jewelry, and you can order it from her website instead. Trust me, it's a lot less hassle.

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Sundance Sundance's Furniture Delivery and Customer Service: A Disappointing Experience

Sundance is a pretty good place to shop for clothes and handbags, but when it comes to ordering furniture, it's a different story. We decided to order a nightstand from their catalog, which promised white glove, in-home placement. However, when it arrived, it was inadequately packed and the legs were cracked. To make matters worse, it was just left on my front walk, and I had to find help to bring it inside during the winter.

When we contacted customer service, they were okay, but they messed up the replacement and charged us for both. To fix it, they needed to charge us a third time for some reason, which put over 1800 dollars of pending charges on my account. This meant that we couldn't use that money for other furnishings we needed for our new house. The charges eventually went away, but I had to make an extra call to push the matter.

The second nightstand arrived damaged as well, and the customer service rep acted like we were being suspicious. The legs were right up against the edge of the box with packaging, and they were cracked again. When I asked if they could pick it up or send it via a different shipping method, they quoted me a price that was equal to the three they already had on my account.

I really wanted to like Sundance, but their logistics seem to be lacking. In the end, I went to Wayfair instead and found a very similar piece that was packed extremely well. It's a shame that Sundance couldn't deliver on their promises, but at least I found what I needed elsewhere.

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Sundance Frustrating Return Experience with Sundance: A Disappointing Customer Service Story

I recently had an experience with Sundance that left me feeling frustrated and disappointed. I had received a pair of boots as a Christmas gift, but unfortunately they were the wrong size. I was excited to exchange them for the correct size, but the process ended up being a huge hassle.

First, I had to pay to return the boots myself, which was a bit of a bummer. I followed all of the instructions and sent the boots back with tracking and insurance, but then I didn't hear anything for weeks. I read on their website that it could take up to six weeks to resolve a return, which seemed like an awfully long time to me.

When I finally contacted them after six weeks had passed, they acted like they had never heard of me or my return. I had to provide all sorts of details, like the order number and the specific name of the product (even though they were just boots!). It was frustrating to have to keep track of so much information just to return a pair of shoes.

Eventually, I found out that the money had been credited back to the person who had given me the gift, not to me. I didn't receive any email or notification about this, so I was left in the dark. I was out the cost of shipping and I didn't even get my Christmas gift in the end.

Overall, I was really disappointed with Sundance's return policy and customer service. It took way too long to resolve my return and I felt like I had to jump through a lot of hoops just to get my money back. On the plus side, their prices are decent and the quality of their products seems to be hit or miss. But I wouldn't recommend shopping with them if you're looking for a hassle-free return experience.

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Sundance Disappointing Service and Shipping Experience with Sundance - A Review

I recently made a purchase from Sundance on November 28th. The estimated delivery date was December 5th, but I had to pay a shipping and handling fee that was approximately 20% of my purchase, which I found to be ridiculous. However, I received a notification that my item had been shipped and would now arrive on December 9th. I was surprised to find out that the item was only a 25-minute drive from my house, yet it would take four more days to arrive. I checked the tracking information again today, and the item is now in a different suburb, still only 25 minutes away from my house, but it won't arrive until December 12th. Seriously?! It's taking 14 days to deliver something from Utah to Denver, CO?

I decided to call customer service to see if they could help me with this issue. The person who answered the phone sounded like they were either hungover, still sleeping, or just depressed. It was difficult to communicate with them, and I spent about 15 minutes on the phone waiting for them to find out if someone could help me. In the end, they told me that they didn't know why it was taking so long, and that I could wait until December 12th to see if it arrives. If it doesn't, I could cancel my order. "That's another option," they said.

I was extremely disappointed with the service I received from Sundance. Although they have cute stuff, it's overpriced, and their service is terrible. Robert Redford has made all the money he wants, and it seems like he doesn't care about his customers at all. I won't be ordering from Sundance again, and I'm cancelling my catalog subscription. There are too many other wonderful options out there to put up with this kind of service.

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6:40 am EST

Sundance Catalogs

Don't ever give them your address.
My bad, I gave it to them to get a refund, now I don't know how to get rid of their endlessly arriving catalogs. By this day I got 30 catalogs from them and I feel it's not the end, it's only the beginning of this mess. So tired of it.
And no, contacting customer service doesn't help. They say they deleted your address, but then you find their catalog again. Again. And again.
What a nightmare!
I will never order anything from your stupid catalogs, it's just a matter of principle.

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MnCustomer
Minneapolis, US
Dec 01, 2017 12:24 pm EST

What you could do is to regularly order from them; then return everything. Then, call and complain about something to their customer service manager. You could do as I did, and point out to her that you do not appreciate her speaking to you as she would an employee, as you are a CUSTOMER. This is what I did. She subsequently (immediately) cancelled me as a customer, and I stopped receiving catalogues. Not by choice, but that is what happened. The trade-off would be that you cannot/may not be able to order their merchandise, but at least you won't have to worry about receiving catalogues anymore!

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8:27 am EDT

Sundance Terrible service and staff

I am so angry and I will never buy anything from them again! SundanceCatalog are the worst people and I don't want to deal with them in the future. I was promised a discount as a first time customer and did not receive it. They charged the full price and when I contacted them and told about the discount they claimed that they never offered me anything. Their rep was really nasty and he refused to give me their manager's contact details. It took me a lot of time and nerves but I finally was able to reach their manager and got my discount.
These people don't keep their own promises and I hate the fact that I had to deal with everything myself! I never had such a terrible service! Avoid!

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MnCustomer
Minneapolis, US
Apr 20, 2017 4:32 pm EDT

I completely agree. I have never encountered such terrible treatment of loyal customers by any other company. They will cancel you as a customer if you return too many of their items, even if you've been a customer for years. Their customer service manager appears to treat men and women differently. She will tell you that returns are very costly to process, but the customer pays shipping to and from, and it is not cheap for small packages such as jewelry, which means they are probably making money from the shipping. I have actually had, on more than one occasion, had them pretend to take and process an order, and then they didn't do anything; I never received it (I guess they think it acceptable to lie to someone on the phone), which makes them appear to be sadistic. So weird. They have the use of the customer's money until their long returns process is finished. As someone else commented, we can't believe that someone like Robert Redford would continue to be associated with this company. They basically appear to blame the customer if he/she doesn't like the merchandise, which is a ridiculous notion. Over the years, I have purchased multiples of the same item for family and friends, and now feel that I need to tell every one of these people to never shop with Sundance catalog, so that none of them ever need feel as foolish as I have to have trusted that they have any regard for any customer.

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9:49 am EDT

Sundance I do not recommend this website

I have ordered some clothing from SundanceCatalog online store and when I received my order I was very disappointed with the quality. Items looked absolutely nothing like pictures on their website and were not worth the price. When I contacted SundanceCatalog customer service they said they were ready to refund my money if I was that dissatisfied with my order. So I sent everything back hoping to get a refund but since then heard nothing from them. They do not reply, they did not refund me and I have no idea what is going on. I do not recommend this site!

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5:04 am EST

Sundance So disappointed.

I ordered leggings from SunDanceCatalog as a gift for my sister and when they finally arrived the size was incorrect. So I contacted their customer service and asked for a bigger size. After I sent the leggings back I was promised to get an exchange within 7-14 business days. Then they just refunded me and never sent a bigger size leggings. I'm glad that I got my money back, but my sister really liked the leggings and was very upset. I'm very disappointed and I guess I'll never order anything from them again.

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7:42 am EST

Sundance Really bad company

I received a catalog from Sundance and ordered over $800 worth of clothing and footwear. I also spent $30 on shipping. I received my order, but had to send everything back because everything I go was horrible! I can't believe I spent $800 on those ugly looking things. They sent me the wrong sizes and everything was made from cheap material. I called them and told about my decision. But their agent very rudely responded that they will accept anything back. Very rude customer service agent! But I did not care about what he said, so I bought a huge box and sent everything back to them. We were arguing for two month, I think. But I finally got my money back! But it was a real nightmare and headache! I bet all those positive reviews are fake! This company does not understand their customers. I think this company should not exit!

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6:01 am EDT

Sundance Still no order. Problems with the delivery

People, stay away from the company www.sundancecatalog.com. I have ordered two gifts from them, but I indicated that I needed them within one week. And the seller replied and confirmed the purchase, and he told me that the order was sent on the same day. But in the end of the week, I received nothing. How is it possible? Please, help me to solve this problem, because the seller suddenly stopped to reply to my emails.

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3:41 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I ordered shoes and two lamps from the company www.sundancecatalog.com. I received the shoes, but the size was wrong. I waited for the lamps, but the seller hasn’t provided them. I sent emails, messages to the customer services, but no info. I have no idea when I will get the order, because I’m afraid that the order won’t be in good condition. Help me to reach these people.

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8:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Don’t buy from the website www.sundancecatalog.com. I placed large order on the website and paid about $30 for the express delivery, but these jerks provided horrible and poor-quality things. I spent another $30 for the return postage, but these jerks still haven’t returned my money back. These people are scammers and liars, who take money and provide bad-quality things. Please post your comments about this company.

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2:59 am EST
Featured review
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I ordered boots and earnings from the company www.sundancecatalog.com. I was so upset, ‘coz the seller delivered only earnings, but no sign of boots. As well as the size of the earnings was completely different as it was mentioned on the website. I started to send emails to the seller and asked about my boots and I wanted to change the earnings, but thi...

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7:13 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I bought a ring for my wife from www.sundancecatalog.com. It was ugly and the size was wrong. I sent it back, and the seller informed me that within 4 days I would get money. Blah-blah, and it was 2 months ago, and I heard the same rubbish from them. Don’t waste time and money on this website. Maybe someone has any ideas how to return money back, please contact me then or leave a comment. Thanks.

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About Sundance

Screenshot Sundance
Sundance is a well-known brand that offers a wide range of unique and high-quality products, including clothing, jewelry, home decor, and accessories. The brand was founded by Robert Redford in 1989, with the aim of providing customers with products that reflect the spirit of the American West.

Sundance's products are inspired by nature, art, and culture, and are designed to be both functional and stylish. The brand's clothing line includes a variety of pieces, from casual wear to formal attire, all made from high-quality materials and featuring unique designs. Sundance's jewelry collection is also noteworthy, with pieces that range from delicate and understated to bold and statement-making.

In addition to clothing and jewelry, Sundance offers a wide range of home decor items, including furniture, bedding, and lighting. The brand's home decor products are designed to be both beautiful and functional, with a focus on natural materials and unique designs.

Sundance is also committed to sustainability and ethical production practices. The brand works with artisans and small-scale producers to create its products, and many of its items are made from sustainable materials like organic cotton and recycled materials.

Overall, Sundance is a brand that offers high-quality, unique products that are both stylish and functional. With a focus on sustainability and ethical production practices, Sundance is a brand that is committed to making a positive impact on the world.

Overview of Sundance complaint handling

Sundance reviews first appeared on Complaints Board on May 18, 2014. The latest review Sundance Catalogue Review: Poor Quality, Delayed Refunds, and Frustrating Customer Service was posted on Jun 20, 2023. Sundance has an average consumer rating of 1 stars from 30 reviews. Sundance has resolved 0 complaints.
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  1. Sundance Contacts

  2. Sundance phone numbers
    +1 (800) 422-2770
    +1 (800) 422-2770
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    North America
    +81 005 3116 0449
    +81 005 3116 0449
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    +81 800 126 375
    +81 800 126 375
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    +33 0 590 1856
    +33 0 590 1856
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    France
    +49 013 081 3533
    +49 013 081 3533
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    Germany
    +852 800 7619
    +852 800 7619
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    Hong Kong
    +34 900 991 253
    +34 900 991 253
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    Spain
    +46 020 793 666
    +46 020 793 666
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  3. Sundance emails
  4. Sundance address
    3865 West 2400 South, Salt Lake City, Utah, 84120, United States
  5. Sundance social media
  6. Jenny
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    May 24, 2024
Sundance Category
Sundance is ranked 34 among 724 companies in the Fashion and Style category

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