MasterCuts review: bad customer service/didn't receive results I paid for.

I left my guest feedback once again and they ignored it as well, but this is what I wrote them too.

My review on yelp after I was contacted by the Mastercuts' representative from the following store that I had my service done. Below explains how I was treated and there do not wish to allow the store manager to work on my hair. You can find the comparison photo of the model and my results on yelp as well. Please look into having managers who are more experienced in handling customer service. I've never had an issue like this with Mastercuts in other states before.

This review is solely upon their customer service.

I recently had an "ombré" done here. I called ahead and asked them if they had time for a haircut and color.
The lady who was my stylist is named Kim.
Who in fact is a very nice lady (but I'm rating their service).
It was weird that she didn't cut my hair first before coloring it, but I didn't mind Kim asking me to come back another day for the cut.
I was hesitate to email customer service on my ombré, because Kim is a nice lady and I don't like to get people into any trouble.
But in the past other stylist have told me to mention something, so the stylist can improve.
I decided to email customer service on my guest feedback and they got back with me within 24 hours.
The thing is, the "manager" of the store spoke with me very rudely on the phone. She mentioned of how she spoke with the stylist and didn't understand the complaint whenever the stylist had warned me that she wouldn't be able to get my hair as light as the photo I had shown them for a guide. Especially with color being in my hair from 8 months prior to this service.

I simply tried to tell her that the color wasn't the issue, while she gave me an attitude and told me to let her see it so she can fix it.

Who would want to let someone (who makes you sound like a hassle) work on you?

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