Massage Envy — service
To whom it may concern,
I booked an appointment last week for a massage. I have a gift card on record with $65.00 balance.
I woke up today with flue symptoms and gave them a call right away to cancel to avoid getting anyone sick. I am getting billed $25 on my credit card. And not deducting from my gift card. ONLY if I bring it in in person.
I'm Very offended. I even offered to send them a all the information with pictures of my gift card and they said, nope I had to bring it in.
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