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Massage Envyfraudulent credit card purchase

1
G Jul 29, 2019

Capital One emailed me on July 23, 2019 that my old credit card ending in 2629 had been declined in the amount of $20 at Massage Envy in Rockwall, Tx. This card is no longer active, so the only way I know of this happening is that someone at the Rockwall store tried to use it. My husband and I were members 4 or 5 years ago, but have since moved and it is not convenient to go there, so haven't used a credit card there in a while. When I called and also emailed the manager there regarding this $20 fraudulent charge, she sluffed it off as her store doesn't see a card on file for our account.

See attached:
- Capital One email
- my email to Rockwall store
- response email from Rockwall store manager.

Please investigate, my husband and I are of retirement age and someone in the Rockwall store had to have access to our old credit card number and $20 is not a amount for any service I can think of except for cash.

I hope to hear back from you on this matter.

Thank you,
Ronnie & Glenda Burkett
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