Massage Envy reviews and complaints 1
View all 560 complaintsMassage Envy - terrible massage
I’m going to keep it short. Whomever you make an appointment with at Massage Envy at The Falls; you better make sure it is NOT with Ana Marie (or Ana Maria).
She has absolutely NO idea what she’s doing; all she did was bathing me in lotion. She rushed through everything; she massaged half of my arms and my legs. That was basically a rub; I wouldn’t call it a massage. But at the end, she massaged my shins so hard and for so long that I literally got shin splints.
She didn’t seem to like the job; it looks like she is just there to collect paychecks. Honestly, she has no business working as a massage therapist; she needs to work somewhere that has zero interaction with people, maybe a bank teller at the drive thru! NO PERSONALITY!
Membership purchased was presented falsely. I told the salesperson I did not get massages monthly, only as needed. She told me that my family could use the membership and I could bring it guests. Now they are saying this is not how the membership can be used. They say it was never intended to be used this way.
This place is a rip-off. They lie to you, steal from you and collect money for no service. I am not amazed by all of the complaints against Massage Envy. I got screwed by them too. They keep taking money from my debit card and they won't give me any massages. They tell me different lies and stories each time I talk to them. They are a total scam!
Date of my enrollment 7/9/2010 of membership 12 months. I cancel My membership in 08/2010 and 2012 payment was still taken from my card.
Rude rude rude staff! They are all teenagers and lack professionalism in their store. They always seem to call the day of appointment and have an issue or need to change my appointment time! I will find another franchise that operates a more professional front desk.
this place have a bad customer service ..i was late 10 min to my app.they charged me one hour ..so nasty employees have no moral ..do not try this place, they alomst force people to sign one year contract ..do not do this mitake do not sign a contract here..
I am going to file a class action against massage envy if anybody wants to be part of it. I do have a number of people that wantt to be involved. Get back to me with your info
Best Wishes Barry
I forgot my valuable and religious necklace at the clinic. They could not find it. I have lost trust on the therapist and the clinic. My therapist was Ryan Jason Willett.
How to cancel your membership, I have found they won't let you. I had to goto my bank and cancel any further charges, and they refunded the last 2 visits I never took.
They also never give a full hour massage. It's usually more like 40 minutes.
yes i want to also.