Menu
Marshalls Customer Service Phone, Email, Contacts

Marshalls
reviews & complaints

www.marshallsonline.com
www.marshallsonline.com

Learn how the rating is calculated

1.4 301 Reviews

Marshalls Complaints Summary

27 Resolved
273 Unresolved
Our verdict: If considering services from Marshalls with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Marshalls has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Marshalls. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Marshalls reviews & complaints 301

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest Marshalls reviews & complaints

ComplaintsBoard
M
6:03 pm EDT

Marshalls the customer service is by far rude and racist.

Made a stop at Marshalls to make an exchange. My mother was poorly assisted by a racist older woman named Stacee. While trying to exchange an item for another item of a larger sum, my mother used a gift card to pay the difference. Stacee printed out about 7 receipts in which you can tell she either confused herself or messed up and had to redo it. Which isn't the issue. Within the 7 receipts, my mother simply asked for help in trying to understand the remaining balance of the gift card. Stacee replied, "its there, do the math and you'll see it."

Now. Was she rude, yes very. That still isn't where the problem really lies. My mother is looking in the receipts to "do the math" and Stacee then rushes her to move and THROWS the bag at my mother. At that moment, I then told her it wasn't necessary to throw the bag and she then responded with, "HAVE A NICE DAMN MA'AM. Go learn english." Stacee's poor customer service is not only inappropriate but also ignorant and inconsiderate. To add the cherry on top, all other employees watched and went about their day not feeling a need to intervene on this distasteful behavior. Which then as we were walking out, Stacee CONTINUED with she didn't need this job, it was her part time job, and could care less about what further happened.

The customer service was by far the WORST customer service Ive ever seen. The kind that you see go viral on the news and social media. My family have been loyal customers for 18+ years. This negative experience will have us reconsidering our shopping options next time. A response from management is VERY necessary and we will make sure to warn friends and family about the disgusting service Marshall's of Union has provided us today.

Read full review of Marshalls
Hide full review
ComplaintsBoard
M
5:30 pm EDT

Marshalls customer service

Its nice to have a Marshalls in the neighborhood but it would be nicer if you could actually purchase something from the Marshalls in the neighborhood. There are 5 check outs (lights on) and one employee. How is that working for Marshalls? Its not working well for your customers. I put down my purchases and left today. I am not going to stand in a line of twelve people with one employee checking and the manager standing over his shoulder trying to talk to him and not helping him. Poor management, poor leadership, poor customer service.

Read full review of Marshalls
Hide full review
ComplaintsBoard
J
8:35 am EDT

Marshalls theft

On 7/18/19 I was in marshals. I sat wallet down with over $300 in cash in it. It went missing. I spent 2 hours looking for it only to find it in the woman's bathroom trash. Cash was gone. Asked store to look at cameras. They told me they couldn't. Minutes before I found wallet in bathroom an employee cane out of the bathroom. I asked her about the wallet and she seemed nervous but said she didn't see it any where. This all took place between 3:59 and 4:33. It would be very easy for them to check cameras. I will not shop there anymore. Especially if they have employees who are stealing. The cameras should have been checked.

Read full review of Marshalls
Hide full review
ComplaintsBoard
B
6:55 pm EDT

Marshalls incorrect price, rude customer service

I stood in an hour long line just to find out that "someone" put a wrong price sticker on the tag. I was so disappointed and frustrated, that I wasted so much of my time, but the employee Andrew was very rude rather than apologetic. There is no way that anyone can put this sticker there, it can only be done with price gun by an employee. This is not the first time this happened to me. I can't believe that CEO allows this kind of customer service. I will refuse to shop at Marshall's ever. Tjmaxx has way better customer service and they don't make mistakes with the prices, if they do, they honor it.

Read full review of Marshalls and 1 comment
Hide full review
1 comment
Add a comment
G
G
Guarachamos
, US
Sep 16, 2019 12:05 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I did buy 09/03/2019 a sport pullover ($32.09) at the Marshalls in Miracle Mile, Coral Gables. Now I’m trying to return (today 09/16/2019) with my receipt and the product and don’t accept because the product don’t have some sticker with the price and bar. They (including the manager) said is not possible the devolution. I asked, how is possible you don’t have control of your merchandises? It was a gift, I wasted the sticker. I hope this problem have solution!

ComplaintsBoard
P
8:21 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Marshalls bathing suit bottoms

I purchased a pair of bikini bottoms in teal/ blue today, Wednesday July 10th 2019. Upon trying them on there was still a sanitary strip on them of course. I came home and went to wash them prior to use, taking said strip off, finding some sort of liquid.. to be blunt it appears to be female discharge. I have a photo to show taken when I got home.
I have washed these and will keep them as they were the only pair there, however this should not happen Again to anyone, utterly disgusting.

Read full review of Marshalls
View 0 more photos
Resolved

Yy

Hide full review
ComplaintsBoard
K
9:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Marshalls 12 14-088869584-01699

Today we bought two dresses from Marshalls, and from one of them, the RFID Smart Garment Tracking was not removed. Tomorrow we are going to someplace, and for that, we bought the dresses. Today we can not reach the Marshalls within the working hours. Today we wasted both money (we don't have cars, went through 9w Rockland coach bus) and time (it was a massive line in front of the counter) for buying the dresses and my wife cannot use that during our vacation. We are feeling disgusted.

Read full review of Marshalls
Hide full review
ComplaintsBoard
G
9:32 pm EDT

Marshalls unprofessional service

Sunday 6/23/19,

This incident happened in Marshalls located in Arbor Walk, Austin Tx.

I have been a customer of Marshall's for years. Today, I was with my sister in law, made the two transactions at the same time, one was $50 and another was $ 40 that included 5-6 boxes of make-up, clothes, etc. The cashier's name was Rebecca. She is very unprofessional and very rude. She was squeezing 6 long big boxes of make-up in the small paper bag. When I requested to place in the big bag, she refused to do, I told had that I will place my shopping items in the bag as well then she placed all the makeup boxes in the big bag. After my transactions, I realized that I have to go different place so I requested the small bag, She refused to give it to me. I again requested that I need the bag so in the reply in her words were " MAM THIS BAG COSTS US MONEY", I replied I made the purchase and I deserve the bag. When I and my sister in law were leaving the register she voiced " YOU''LL HAVE AN ATTITUDE". This is a very unprofessional attitude for someone to stay behind the register and pass such comments and telling the price of the paper bag to the customer.

Read full review of Marshalls
Hide full review
ComplaintsBoard
E
7:56 pm EDT

Marshalls shortchanged

I bought a pair of women's shoes yesterday at Marshall's. The Price with the tax was $44.09. I had only hundred dollar bills, so I gave a cashier $100 and nine cents. While I was doing it her co-worker came up and they began to discuss something. At this point she was counting my change and talking to her co-worker at the same time. It was pretty rude because I was still there waiting and felt me being there wasn't that important for both of them. So I was just happy to get my change and get out of there.
When I got home I looked at the receipt and realized that the cashier put $80 instead of $100, and gave me $36 instead of $56: shortchanged me by $20.
I went back next day, which is today to fix the mistake. However, after over thirty minutes wait the manager came out and told me that they checked, and that they came to the conclusion that I actually gave a cashier $80.
Now, first of all, I had only hundreds on me. Second, it obviously would make any sense for the person in a clear mind to give $20+$20+$20+$20 in order to get that exact $20 back. But the manager, Andrea M informed me that that's exactly what I did.
So, I have to inform you that you got some dishonest management . Extra money had been stolen after closing the register. And when the next day it was time to answer for it -- they simply turned the customer away.
I include pictures of the merchandise with price and the receipt.
Please, return my money!
-- Elena Dar
310. 904.2222
[protected]@gmail.com

Read full review of Marshalls
View 0 more photos
Hide full review
ComplaintsBoard
A
11:23 pm EDT

Marshalls store moline illinois

We were excited to have a store open in Moline Illinois. We have longed to have the store come to town so we don't have to drive over the river to go into Iowa where there is a TJ Maxx and Marshalls. Upon the new store opening we know that of course it would be very busy but I feel like there is no staff! There has been since day 1 boxes and garbage and bags of trash laying around the store you literally have to move the products to get down the isles. I walked in and walked right back out when I saw that I did not purchase anything that day because I could not even get down the isles to look. I did ask a store representative if they were understaffed or if they had just a large amount of loads coming in that they just could not stock at the time and she just stated that we're busy and walked off. Well I went back a few days later to try it again and let me tell ya same thing! I gave it a month now which would be today that I'm submitting this I personally had to move eight teen different dog beds to get down the dog aisle because they were all just thrown on the floor. Down 6 other aisle there was boxes upon boxes of product that was not put away. I did purchase one item because I was able to get down the aisle that I was able to walk down. You can't even push carts around. There was another lady next to me stating how disgusting the store is that there's just shoes and clothes and products everywhere that you can't even find anything because it literally looks like a bomb went off in the store. So I just figured today that I would make a final complaint I will not be going back to the store they will no longer be getting my business along with a lot of people that I know that They went there once and will not be going back because of what we see. I had only saw six store employees the whole time I was there. It's just disgusting and sad to see a store that is new should be fully employed and just looks like trash. Again today I asked what's up with the store every time I've come in here it literally looks like a bomb went off are you guys hiring or what because it is making me not want to shop here. She said sorry and that was it horrible customer service you can't find anyone for help and if you do they have no idea where anything is. The photos and videos that I have attached are just down three aisles the rest of the store looks like this there was baskets and baskets of cards with shoes just piled in their shoes all on the floor clothes on the floor just all products on floors just straight disgusting. The video was just 1 shoe section I couldn't get down the other sections because there were boxes of open shoes everywhere again no employees anywhere!

Read full review of Marshalls
View 0 more photos
Hide full review
ComplaintsBoard
C
8:07 am EDT

Marshalls the whole store

I felt it was time to file a complaint about your store in White Lake Michigan located on Highland Road. It is a disgusting mess ... unorganized, stock not put back and very limited stock just to mention a few things. The manager should be fired! He or she is not doing their job and it is so obvious. For example, I was the first customer in the store this past Monday morning and it look like a bomb went off in the store ... The shoe department was a joke, shoes out of the boxes, not in the right place for one thing and the rest of the store was not any better with stock not put back, etc. I work for a local woman store and we are not allowed to leave for the day until the store is spotless and stock is straightened and organized for the next business day ... there is no excuse for any store to look so bad. Even though this location is less than 5 miles from my home, my husband and I will drive 20 miles to another Marshalls before we will shop at the White Lake store ... we only go there to return something never to shop. It's a real shame but I cannot shop at this location until someone in management cracks the whip and gets this store in shape. Many of my friends have expressed their disgust with this location also and I have urged them to contact you and file a complaint. I hope they will. I also hope that you do not just brush my letter under the rug and that you put forth a real effort to get this location in shape.

Read full review of Marshalls
Hide full review
ComplaintsBoard
S
9:13 am EDT

Marshalls housekeeping

The merchandise / housekeeping in the Nanuet, NY store is disorganized and messy. Sizes are mixed up and stock is not presented well. Years ago this was not the case and I have spoken to other people who have told me that they have stopped shopping there as well. I rarely go in any more. The stock assortment is not on the same level as before I've noticed too. Very disappointed.

Read full review of Marshalls
Hide full review
ComplaintsBoard
S
1:04 pm EDT

Marshalls product damaged

I purchased (5-18-19) a mirror that weighs about 40 pounds. When I got home and removed the cardboard edges it was severely damaged. I went to the store today with several pictures of the damage to see if I could get some credit but they said no. I believe you should be able to make an exception since the mirror is super heavy. We live in the 21st century, where you can buy a car online by viewing pictures! Why would you not help me out. Let's keep the "HUMAN" in this transaction and allow me to keep the damaged mirror for a discounted price. Please call me at 832.784.3189 or email me at [protected]@msn.com.

Read full review of Marshalls
View 0 more photos
Hide full review
ComplaintsBoard
A
8:52 pm EDT

Marshalls Product is always great but this marshalls has the worst customer service and especially managers

I am long term customer of your store, between NYC and Florida Sarasota. I am sorry to write but UTC Marshall's has the most ignorant managment and customer service. They do not respect customers, they are arrogant, not polite, and not kind. I won't mention last names, but my last experiences made me sad, hurt, and confused. I am very disappointed.

Read full review of Marshalls
Hide full review
ComplaintsBoard
G
8:40 pm EDT

Marshalls an employee claudia e

I am Ella Tuesca And I've been a member of your company(creditcard )maybe around 10 years now and i have an excellent history. I always have a smooth transaction buying or returning except this time and a year ago but i just let the incident go the first time. But i want to call your attention now because this bad experience came from one person. Her name is Claudia E in her ID. She used to be at colma branch and now she's at San Bruno marshalls. The first encounter with her was i was returning a legging, tag on and receipt, she said it seems like it's already used, she asked me if i worn it and i say yes i did tried it on to see how it fits cause i was rushing when I bought it I didn't have the time to try it on. I will just try it at home. And it doesn't fit me right so I wanted to return it. To be honest, i would encounter items used, very obvious that it was already used but it's a discounted store so people expect that every once in awhile. We had an argument. At first she said she will not accept it to be returned and i got really upset and fight for my rights but she insisted to a store credit. To just end the scenario, i just said yes but i know she was being unreasonable and not giving me the right judgment and not showing how a good employee should be. NOT A GOOD CUSTOMER SERVICE right here. After that, i never shop there cause I don't want to see her face anymore. And so recently i saw her again maybe after a year or so and had an encounter with her again. And she did the same thing to me dated 5/12/2019 around 230pm. I am very frustrated and disappointed on how she deals with customers. If she have an attitude like this, for sure she's doing this most of the time. I even told her about the scenario that happened in colma she cannot even remember it. She is not giving a good customer service and giving your store a bad reputation. I hope you will take this into consideration. Maybe you should give her another orientation how to deal with customers and scenarios. I feel you should always make your customers happy. I feel her attitude will affect your stores good reputation. I am a concern customer that's why i took the time to write and let you know what's going on. Thank you.

Read full review of Marshalls
Hide full review
ComplaintsBoard
C
12:30 am EDT

Marshalls customer service

While shopping at the Marshall at 1425 W interstate highway 240 Oklahoma City. I was followed by a older obese white man wearing glasses which I later found out was the manager. I am a highly educated 57 year old black woman working at the library as a Librarian. I feel like that he was singling me out as if I was going to steal which I felt like I was being stereotyped. I had went to the Midwest City store in while being checked out by one of the staff... I had informed her about what had happened to me and she suggested that I file a complaint with the corporate office. I would like that my complaint is being filed in good fate but also hopping that this should be discussed with the manager at the Oklahoma City store that I had previously addressed.

Respectfully,

C Pernell
Oklahoma City, Ok

Read full review of Marshalls
Hide full review
ComplaintsBoard
E
2:03 am EDT

Marshalls poor customer service

On 4/28/19 around 2:15-2:55 pm (wish I got the mgr's name) daughter and I were in store in Garden Grove, CA saw a teal accent chair w/silver rounded studs lining bottom and sides w/out a price tag or any other tag. The lining underneath the chair had a good size rip and sagging. Also, I noticed a sharp object (could be part of a staple) that poked my finger when I tilted the chair. We saw an employee walk by and ask how much chair was. She said $99.99 and I pointed out defects of the chair and if we could get it marked down. She said I had to ask a mgr and pointed to the front of store. I asked her if she can call a mgr (since she had a radio on her) to the aisle so I don't have to carry chair to the front and then not getting it discounted. We waited for a few mins. Mgr approached us and asked if she could help us. I pointed out the defects of the chair to her and asked if we could get it marked down. She said, the chair was shipped to them that way and that they don't do markdowns due to everything's at a discounted price already, but if we opened a credit card with them we would get 10% off. I told my daughter No, I'm not buying something that's defective at full price. So we left. Neither employee or mgr was apologetic and mgr made us feel like we bothered her. We went to the store in Fullerton. We saw the same chair but in grey. We went to the front to pay for our items and asked the cashier if they can look up the chair in teal at another store. She said she wasn't able to look it up in system but can call another store to check. We told her that it was ok she didn't have to do that. We told her and another cashier who was standing by about our situation at the GG store and what the mgr there said. They both said she could've marked it down. I thought so myself since it was a defective item. I've worked retail for 30 years and our goal was to satisfy our customers especially when you're selling defective merchandise.(which there was a lot of items in that store defective. Were they all shipped that way?) I was in that store on 4/17/19 and was very impressed with the changes. Before then I was in that same store about 3 or 4 years ago and it was a disaster! I never went back because it was such a mess it wasn't worth my time. When I went back there on 4/17/19 I was so impressed I brought my daughter there today. Now I will not shop in that store because how we were treated w/No Customer Service what's so ever! I live about 10 mins to GG store, but I will drive the distance to another store that has great customer service. Please re-train mgr on her customer service skills to keep your customers returning to your store. Very Disappointed Customer.
PS. we are still looking for that teal accent chair and hoping to find it in another store.
My info:
Eileen Paulino
[protected]
[protected]@live.com

Read full review of Marshalls
Hide full review
ComplaintsBoard
D
9:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Marshalls I am complaining about the manager matthew at 620 6th avenue marshalls

Matthew was very rude, and made me feel discriminated against. As the new cashier was ringing me up, his phone started ringing. He didn't pick it up of course because that would've been rude. So he continued to engage and then Matthew walks up to him and says "Your Phone is ringing!" In which he stopped helping us at this point to answer the phone. He then takes the clothes and say "we're going to register 13" no explanation, nothing. So we walk over there and he sits the clothes down next to the manager and when Matthew seen us standing by them, he says "how may i help you?" At this point I'm completely confused.. so i reply "he told us to come over here" So then He states "oh he's new. You can go back over there." So my mother and I walk back over to the register we originally was at and now we're standing there for 5 Minutes Waiting For Them to check our clothes that we're trying to purchase with no explanation as to why. Then when we ask "was there an issue?" The cashier responds "uhh, i just Had to check something".. This whole experience was very unpleasant and very embarrassing. This was not good customer service at all; Just knowing that the cashier is new, Matthew Had no business removing his attention from us (the customer) and the transaction. Not only that, but my stuff being checked in the middle of a transaction is ridiculous and made me feel completely discriminated against. Customers come first and Matthew showed his lack of customer service; and needs additional training, especially being a manager. With him providing customers with that insulting act you will lose customers.

Read full review of Marshalls
Hide full review
ComplaintsBoard
G
12:51 pm EDT

Marshalls disgusting bathroom

At 7 months pregnant the bathroom is your best friend. As I entered the bathroom of marshall's in kearny nj I immediately turned around & complained. It was unbearable, gross, disgusting, horrific, & horrendous! After complaining one day I checked back in to see if the problem was fixed, it wasn't. I complained a second time and was told that a manager was notified. After being unable to hold my urine in anymore I covered my face with my sweater and walked into a bathroom with urine on the floor, the odor of [censored], paper towel and used tissue everywhere, tampon wrappers, & over flowing garbage cans. So upset the end of my video was cut off! This video does it the disgusting bathroom no justice 🤮

Read full review of Marshalls
Hide full review
ComplaintsBoard
A
1:42 am EDT

Marshalls racial profiling by an employee

I went to marshalls on march 31, 2019 around 5:45 p.M. And i'm aware that they are closing in 15 minutes, as I walked out to exit near the tills, I just happenend to make a quick check on prices of some items, an employee approached me and informed me that the store is close and if i'm buying it's ok and if not I should exit, the problem is the way she told me is a way I felt that is not very professional and have a tone of racial profiling.

Read full review of Marshalls
Hide full review
ComplaintsBoard
M
4:36 pm EDT

Marshalls customer service

The workers were very rude and had attitudes. Made customers feel like idiots. Even the manager of the store had attitude. Employees should be welcoming and willing to help. The employees at this store were not. I will not be shopping at this store again. I really feel the employees need to be trained on customer service skills again. Even the manager should get trained again. A customer should not be made to feel like an idiot.

Read full review of Marshalls
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Marshalls customer service

Phone numbers

+1 (888) 627-7425 +1 (800) 646-9466 More phone numbers

Website

www.marshallsonline.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Marshalls?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Marshalls Customer Service. Initial Marshalls complaints should be directed to their team directly. You can find contact details for Marshalls above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Marshalls. Discuss the issues you have had with Marshalls and work with their customer service team to find a resolution.